Sprint
Reviews and Complaints

I have ordered a iphone x 64 gb from sprint stores which was operated by one mobile no i.E +[protected], +[protected] operator name is obram,
he asked me to pay 5000 in advance and rest amount after getting delivery.

After i paid again he asked 9000 then again next day he asked 10000 like this he continuous asked me money for telling me different reasons .Till now he taken more than 1 lakh from me by telling with delivery you will get refund.

He dispatched mobile by http://freadvlogs.Com which dont have any contact details.

Here account details given below where he asked to make payments:

name: saialloa sumlallow aimol
acc no. :[protected]
bank name : bhandhan bank
ifsc : bdbl0001627

name : sialloa sumlallow aimol
acc no. : [protected]
bank name : punjab national bank
ifsc : punb0876100

name : prabhakar mishra
acc no. : [protected]
bank name : bank of baroda
ifsc : barb0saketx
city : delhi

he has provided me tracking id also but that is also look like updated by them only. Its a big fraud and fake and just running businesses by fooling innocent person.They will provide fake documents also like fake bill, custom registration copy etc which i have attached below

beware with them and details i have given please check and then only do any transaction.

I'm a victim of identity theft, This is the information from Frontier on my home number [protected].
Sprint submitted PON [protected] [protected] over to their platform on 6/12/2018. Order had passed all validation edits, automation processed the order and the TN ported for history of the transaction. As far as authorization, Sprint would have that information, they have populated the Agency Authorization field on the PON with a "Y" to indicate they have a valid LOA on file to act on behalf of the customer.
The name provided on the END user page was Randall James, so the order submitted by Sprint appeared to us to be legitimate
My question is: What information was supplied to Sprint for this to be processed?

I was on a call today with sprint's customer service center and had the worst experience of my life. I was passed around to 3 different people and when I asked to speak to a supervisor was transferred to a man named Isaiah. He identified himself as a supervisor, and I brought my concerns to him. I let him know how bad the customer service had been so far and was wanting to see why they would not offer the discounted rates for new phones to anyone but new customers. I was wondering if there was any reason for me to remain loyal to sprint or if me and my family should look elsewhere. He started getting rude and talking over me, so I asked to speak with his manager, to which he said there is no one else I can speak to. Working in the customer service field myself, I asked if I could speak to a different supervisor as I wanted to file a complaint against him. He continued talking over me and telling me there is no one else who is a supervisor. He was extremely rude and when I pressed to speak with someone else he just kept repeating that there is no one else to speak to. He refused to give me his last name, which for privacy I can understand, but wouldn't give me any way to identify him from other Isaiah's at the company. He then started his "exit schpeel" as if he was wrapping up the call nicely and hung up on me. Most customer service companies have a rule that prohibits reps from hanging up on customers. I was not yelling. I was not swearing. I just wanted to speak to anybody but the so called "supervisor" Isaiah. The call was recorded, I called in at 7:06 Arizona time on August 22nd 2018. Please look up the call and take appropriate action. I have never been so disrespected in my life.

Repeated dropped calls, not receiving calls, only getting voicemails 30 mins after the person leaves a voicemail. always getting dropped calls. Text messages aren't being received or sent without delays. Paid our bill late 1 time and now we are stuck with late charges every month and Sprint won't remove the charges regardless if payments are on time.

Good afternoon

I had a really bad experience with customer service I spent about 6 to 7 hours over the period of 3 days to try to preorder the new galaxy note 9. I have been with sprint for about 8 years now since the HTC Evo 4g was released I convinced my entire family to switch over to sprint from Verizon, we all joined in a family plan under my dad's name. About 3 years ago I opened my own account with sprint when I got a line for my wife and back in February I did the change of ownership from my dad's account to my account phone number [protected] and the sprint agent who helped me said everything was going to stay the same. Sunday I tried to preorder two galaxy note 9 phones for me and my wife but I was getting an error on my number where it said that I had to pay the remaining balance on my phone instead of being able to return it like it did on my wife's number [protected] so I asked for help to an agent in a chat, we were on the chat for about an hour and a half but he wasn't able to help me. He advise to make an appointment at a sprint store and that they were going to help me place the order so I made an appointment on Monday 8/20/2018 at 5:00pm I got off work early so that I can make the appointment, I showed up 15 minutes early but I wasn't helped until 5:15pm even then I told them what the problem was and they said they couldn't help me that I had to payment $170 plus dollars in order to place the order, a manager overheard the conversation and said he could override the mistake because I had bought the phone in July 2017 and I'm in the flex program so that I shouldn't have to pay anything. He was not able to override the mistake so he said to call customer service and that they would be able to override the mistake. I called customer service and they told me they had taken care of the issue and they transferred me over to the department to place the preorder, once the lady that was helping me with the order was at the end she told me I had to pay the same amount they had told me before, I explained again to her what the situation was and she tried to transfer me back to customer service but they would not answer and all this time I was put on hold. Finally someone answered and had taken care of the problem and told me that I had to pay the 170 plus dollars and after I received the phone I was going to be credited that amount to my account. I even agreed to pay the amount now if in fact it was going to be credited to my account later on this month, the laidy helping me place the order told me that she had good news and that I was only going to have to pay 21 dollars a month for the phone instead of the 41+ it was going to be originally so I told her to place the order and that I was really happy with the discount I was given for all the trouble I had to go through. Before she finished placing the order she told me she had to apologize because everything she had told me before was a mistake that I had to pay the $41 dollars a month for the phone and I also had to pay the 170+ dollars of the original issue. She transferred me back to accounting and billing I believe and the person I was speaking to was very rude and would keep put me me on hold, the call had gone for about two hours and nothing was resolve and after that she told me there was nothing she could do and to go back to a sprint store and they would take care of the problem there, I refused to accept that answer and I requested to speak to a manager. She said the manager was unavaible and that there was nothing she could do that my best option was to go to the sprint store where I had originally purchased the phone and to request for the lease contract, I refused to do that as another sprint store had tried to help and they referred me to the customer service number and also the sprint store where I originally purchased the phone is about 45 minutes away from my house. After I requested to speak to her manager again she said she had taken care of the problem herself and that everything was good to go. I was transferred back to the department where they where helping me preorder the phone at this point I have been on the phone for over two hours and I still can't finish the order. I was put on hold for another 20 minutes because she said she was waiting for the system to refresh, after all the time I spent in the chat the day before, at the sprint store and on the phone I still was not able to place the order.

Today 8/21/2018

I called again to get this problem taken care of so I requested to speak to a manager but again I was not transferred to one and the customer service agent told me that there was no need to speak to a manager to not to worry because she was going to take care of the problem, she was able to override the wrong charge for the $170+ dollars but when she was placing the order the phone was disconnected with the orders department I had giving her all my info a few times, including where I wanted the phone to be delivered. After that she transferred me to another department just to make sure that the order was place because she didn't know if it was or not. Finally I was transferred there and she disconnected from the call, as I was going over the information again with another agent I discovered that the had placed the ordered to be shipped to a different address than what I had requested. He offered to transfer me to another department again but I had spent my entire lunch hour and some more on this call. After work I called a couple of number to speak to a manager and after 45 minutes I was able to speak to a manager and told him about the situation I asked him what can he do to make things right after all this mess and he just offered to transfer me to a shipping specialist and that's what he did after I was transferred the call was disconnected and no one had helped me after all this time trying to do a simple preorder and it seems like there is no one. I really need someone in upper management to resolve this the right way before I submit a complaint to the Better business bureau.

Hello
My name is Jade Colon.
3 weeks ago I paid my phone bill at a sprint location on West Vernor and Livernois in Detroit, MI.
The problem is I paid it, my bill, with a prepaid Visa card I purchased from a local CVS. While I was in the store I was serviced and told that my bill was paid in full. And as a result of payment and the card no longer being of any use. The customer rep shredded the card.
Now I'm being told my bill was only partially paid.
I have 3 phones on my family plan.
And it's telling me I owe $67.13
I want this matter to be resolved. Either with my bill being paid in full once more ( BECAUSE I REFUSE TO PAY THE SAME BILLING CYCLE TWICE) or to be refunded my money and to LEAVE SPRINT.
I have had entirely too many issues in my short time with this service and I want my problems amended.
She. I tried to call customer service I was hung up on four separate times.

Sarah Amin who works at sprint off 377 in Watauga was very rude with me for my service so I looked her up on social media and she has all these posts about weed and talking back about customers and just think that's a horrible employee to have. She bashes and talks bad about all her customers online including me. She drinks underage and makes it known online she smokes weed online and I know she wouldn't be able to pass a drug test

I have tried to put in numerous corporate complaints keep getting shot down the sales rep lied to me he told me that I can only get three phones when I was trying to get one he said I have to take all three but he also said you can return them and then when I went to return them the following day the guy told me I had to pay $45 a line stocking fee he lied manipulated and pressured us into getting phones I've been trying to return these phones to save my credit and get my money back due to poor service and sales rep lying

I have been a loyal Sprint customer for over 10 years. In the last few months I experienced identity theft and fraud on my bank where over 4K was stolen. The bank has been very proactive with getting the issue resolved and the funds returned back to me. In the interim, I am paying my bills as the funds become available. I owe Sprint $250 and my account isn't 30 days past due and I can't get any assistance. Every associate I speak with tells me I have to make a payment. If I could make a payment today I would just to avoid dealing with Sprint. I can't find a number for corporate escalations and I need assistance.

My iphone 7 is disabled, it was brought into a sprint service store as well as the apple store . On both occasions getting the device open was unsuccessful. Upon leaving the apple store I was told by a Tech from the store the iphone 7 has a hardware defect. I've done my research and found a few complaints about the phone getting disabled. 8-13-18 i spoke with a sprint customer care rep about resolving the issue but the only concern from each rep i spoke with was that my account is almost due or i should do a claim. My question is why should i file a claim on disabled phone paying almost the amount of my phone bill? each rep over talked me and could not answer my question as to getting this device replaced. I've been a customer since 2005 and trying to get a resolution for this is beyond tiring to me. A resolution is what im seeking from this email.

I've been with Sprint for 8yrs. My billing was never consistent. I had a problem with this. So they put me on a family plan to where my bill was consistent every month. I'm on the Iphone forever plan. Meaning I will never own my phone. When I upgraded my phone to iPhone X they said my plan would never change. It would just go up $10-$12 for the iPhone upgrade. Now my plan is $30 more a month. I called Sprint last month and a service rep was extremely helpful and said she would fix it. She would apply discounts on the next couple of months to give time for them to fix it. Now I was told that it won't be fixed. That my price is what it is and there is nothing they can do about it. Sprint applied discounts to my previous phone and told me it was a family plan. What they told me and what they did on their end are 2 totally different things. First time in 8yrs that I have been unhappy due to customer service. For The supervisor to have an attitude in her tone of voice should of never been noticed bc numerous of times I said this isn't your fault I just need you to fix it. She made it very clear that it won't be fixed and I will be paying the price that I see. What she doesn't understand is there is a lot of competition out there and I don't have to stay. I don't stay bc of the cell phone service bc it does suck with drop calls and maintaining service signals. I stayed bc of customer service. Now I will reconsider bc false advertising and sending a false message and not doing anything about it has left a sour taste in my mouth. The customer should never be penalized bc of Sprints mistakes.

I've had sprint for going on three years. Anytime I have a problem, I get placed on hold for over an hour. Every time I call, no body can verify what the last person says. I've now waited 25 days for a refund of over 400 dollars... they said it will take ten days. I upgraded and paid a down payment for 2 preowned phones. They were defective so we had to sent them in and go to store for new ones (we paid another 300) to get the new phones at store. NO ONE WANTS TO HELP ME AND THEY OBVIOUSLY WANT TO SCAM ME OUT OF ALL MY MONEY! Sad thing about it all is, they verified they had the phones returned in perfect condition, but my money is know where to be found! I've spent over 800 on upgrading 2 phones now and no one will give me my damn money! So much for customers loyalty. You treat me like crap and keep me waiting on hold for 2 hours... every time I call!

Good Evening,

Let's see how much Sprint cares about their customers.

I am becoming absolutely livid again as I relive some of the most abhorrent customer service I have ever encountered.
I called this morning at approximately 10am CST, 06AUG, and spoke with an agent named Irish or something like that regarding my account. I advised that my wallet was stolen, my credit cards compromised and my bank account overdrawn and needed some assistance for a payment arrangement or anything that would keep my account active. Instead of any type of empathy, feigned or genuine, this girl yawned and sighed ever so loudly before asking for my PIN. She did a great job of reading the scripts as has always been my experience speaking with any Sprint agent. Service is absolutely atrocious because your agents aren't trained for thinking outside the box, shame on the training provided. She proceeds to tell me what I already know, I owe $73.85 or my phone will be shut off. Thanks Genius, the phone is shut off and the reason why I'm speaking to a person who doesn't give a crap! She proceeds to tell me there's nothing she can do and says she will check with a supervisor and places me on hold. She comes back on the line and states the supervisor told her nothing could be done and service would remain suspended until payment was made! Are you effing kidding me, I asked her and stated if she heard anything I had told her about my situation and that I have no funds available and needed assistance as a loyal customer. I, then, asked for a supervisor and she refused to get one stating what was advised and the decision wasn't going to change. At this time, I am beside myself and beyond more pissed off than I ever have been! I told her I was not getting off the phone until I spoke with someone else. She proceeded to sit a few moments in complete silence and would not acknowledge me. I told her to ignore all she wanted but I was beyond belief of the worst encounter I've ever had. She then responded with the attempt to review the situation with another supervisor and placed me on hold again. She comes on in a few minutes and advises the supervisor was going to make an exception and do me a favor of giving me a week to come up with a payment! Are you kidding? After telling you my account is empty, I have no cards and don't get paid until 03SEP this is the resolution of doing me a favor?! A total slap in the face! I have never asked for any assistance in 8 years or so that I've been a loyal customer defending Sprint regardless of the less than stellar customer service that has been accepted as a standard. To be told, the company is doing me a favor just makes me sick.
I am certain that I will get a canned response and a half assed apology which is not acceptable.
I deplore ever having to speak with someone over the phone regarding my account because the agents you hire are absolutely pathetic.
I am actively looking for another wireless company and am sharing this experience with friends who are current customers and on social media to advise that should seek out services elsewhere.

I have attempted to send this complaint to anyone at that company who may care and every email address I've found on Google has come back undeliverable!

My name is Radames Collado, a loyal Sprint Mobile customer for over 8 yrs. I presently have 3 lines, one for me, one for my wife and one for my son. My wife and I are senior citizens. I am writing to express my displeasure regarding Sprints lack of appreciation towards existing customers while offering new line customers specials, discounts and even senior line offers. Must my wife and I (69 yrs and 66 yrs old respectively) discontinue our service and then re-establish service in order to avail ourselves of your latest senior discount offer ? We were told no, not even by discontinuing service would we qualify ! We attempted to upgrade 2 of our lines [protected] and [protected]) to the Galaxy Note 8 for

the special offer lease price of $20 a mo for 18 months BUT were told this was only for new customers! Even the Galaxy S9 special lease offer of $9 a month for 18 mos is available only to new line customers. Why are loyal existing customers being discriminated against and precluded from these offers ? Does'nt Sprint care or at least wish to express thanks to loyal customers by including us in these offers ? Totally frustrated and angered by the disregard on Sprints behalf toward existing customers. Our lease line of [protected] is due to expire in 3 months and we need to decide if we are to end our time and service (all three lines)with Sprint . Please consider your present customer base and include us in these special offers that we may truly consider ourselves "special". Thank you for your time and attention on this matter. Radames Collado [protected]

Where to start... we were informed we are able to upgrade. Started the process online. One phone on the account went through without any issues. Now started the process with the other phone. So we started the process however online wasn't stating we could return the phone and we needed to buy it. Spoke to one person and told us we needed to deleted cookies and then ended the chat. Second person we spoke to on chat said it was a known issue and they couldn't do anything to by pass but told us to call customer service. Called CS and the first person we got everything was going okay. Had everything ready to go and was paying for the shipping. After we were told we were only paying for one amount he comes back with another amount saying we still owed some money. We kept questioning it and he kept giving the same answer. Asked to speak to a manager. Was transferred to the manger and as soon as I can provide any info she just transfer me to another dept. Nee CS person had to start all over again in what is going on. She talks about a Rtn kit and how she would get that out and we would need to pay another amount then what the guy before had told us. So after going back and forth for awhile got it clarified we didn't owe anything extra other then what would have been the shipping. While on the phone with this rep got confirmation the amount for shipping from the previous person went through. Explained this to the CS rep and asked them to make sure we had everything and she couldn't answer but again had to transfer to another dept. So now we are sent to another dept and went through everything again. Everything was going fine until the system was showing we had a diff phone then what we had, so again had to transfer to another dept. now this dept we start talking to and guess what before we could get any further we had to get transferred to another dept. At this point I did have to hang up and cool off before I could speak to anyone else.

Good afternoon. Having called the Sprint store located at 1694 Rt. 228 Cranberry Twp., PA 16066, I asked the woman this morning if I was in fact eligible for an upgrade, having been told about one month ago by an employee in the same store that August 1st I would be. My daughter and I drove about 40 minutest to get there; spoke with a young man for quite some time, after which time and upon time to checkout he told me the amount due. When I questioned that mount, he included one month that was still due. My reason for having called was that I was in fact eligible for the upgrade today so as to avoid wasting time. So much for that.

Now, I am home, without the phone that I was to have gotten, having wasted the day and time and gas and polluting the air. To whom am I to listen? I have only spoken with and listened to Sprint employees. Now, I have no idea what to do. I am so very pleased with my service at and with Sprint! This has been the biggest problem to date. I simply want this to be fixed because I don't want to go anywhere :-)! Thank you for your anticipated time & consideration to my dilemma and I wish you very good days! Kind Regards ~ Monica L. Driscoll

About 2 months ago I switched from t mobile to sprint. Because my family's phones weren't compatible we need to purchase some that were. We opted for 3 refurbished galaxy 6s for $145 each and bought the insurance plans. The refurbished phone I got for myself has a defective speaker so no one can hear me on a phone call unless I have it on speakerphone. When I called the insurance company they said I would have to pay over $200 for the deductible on a phone I only paid $145 for. I decided not to do it. Less than a week after getting these phones my daughter's phone overheated while charging and died. I called the 90 day limited warranty dept and told them what happened. They said my phone was eligible for a replacement. After waiting almost a month they sent the phone back and said it was not eligible because the port was melted. 2 of the 3 refurbished phones sprint sent were bad and they will not do anything about it. I had T Mobile for over 10 yrs and never had any problems like this. Sprint is truly a horrible company and I regret switching from t mobile.

Dear Team,
I went to a Sprint Store to check on my bill as for this month i got a bill of $234 to pay for it. I contacted that customer care first through Phone they told that is due to advance monthly charges. They charged me for the month of Aug now itself. That is i need to pay for Jun 29 - Jul 26 and for Jul 27 to Aug 26 also. The reason they are telling since i added new line out of the billing cycle that i need to pay for next month also. Being a post paid customer am not sure why i need to pay in advance.

Ok having said that. Since am not satisfied with the phone call i had with the customer service. Then I decided to go to the store where i ordered the new line. I went to the store with my bill evening 6 PM (mountain time). I entered inside the store while i entered the store the person standing (store associate) inside the store didn't welcome me, instead he was just looking at me then i went neared to him and told i have some clarifications on my bill and showed the bill. I explained the issue.

After hearing that he is telling you need to go the store where you ordered. Then i said here only i ordered the phone and i showed the bill which i got at that time i ordered. Then after that he is saying you need to go and talk to the person who helped at that time in placing the order. Then i asked ok where is the person for that he told he got transferred to other store go and ask him in that store. He was not talking politely. I felt so bad because of the store associate talking to me like that.

Is this the way the store associate will speak go and talk to the person who is at the time i ordered the phone, Do i need to search for him. Is this the way the store associate will speak to the customer. They are there to help and assist customers coming to the store. Am very depressed and not happy of that situation happen to me.

The Store Address:
1607
9992 COMMONS ST
LONE TREE
Colorado.

Date of the incident: Aug - 01 - 2018. Around 6 PM to 7 PM.

The associate didn't tell his name.

Any other details needed let me know. Request to take action against the store associate for showing unethical behavior with the customer.

I purchased a Alcatel flip phone at the Sprint store one month ago. The main display goes blank when the battery voltage drops down to half charge, and remains blank after charging. All buttons continue to function (like dialing a phone number, turning phone on & off, etc.), but you can not see anything. Only way to make the display work again is to remove the battery. We brought the phone back to the Sprint store 10 times (yes... 10 times) and since they would monkey around with it and get it working, they claimed there was nothing wrong with it. This 11th time was the last straw. We brought it in to the store, but they claim the only option is the send it to Alcatel for repair because it is 14 days past the date of purchase and they will not replace it. They sold me a defective phone and all I wanted was it to be replaced with the same model, but they refused. I know the employees are only following company policy, but of this I am not unhappy with the employees but the "Sprint" the company

i RECENTLY SWITCHED MY PLAN TO 5 LINES FOR $110.00 MINUS $10.0 FOR AUTOPAY.
I purchased 4 phones and my bill should be 100.00 plus one I phone 8 for 27.50 plus one free and 2 i phone 7 refurbished for $12.50 each
Two weeks later my plan has changed, ( I was told I was sent a text message)and my bill is $320.00 !
This looks like a bait and switch and I'm very upset.I was on the phone for an hour and a 1/2 and I was "told" my account is back to what I mentioned above but I have not seen the changes.Obviously this is very upsetting to me and i will just pay nothing If I cant get this straightened out.Report it to the FCC and go with T mobile again.