Sprint
Reviews and Complaints

I have contacted the store, I've contacted the customer service and the issue is some [censored] at the store entered my email and not the person buying the phone. I keep receiving [censored]ing emails and it's filling up my got damn inbox. Fix the [censored] for the love of good if I have one more sprint worker tell me to create something or do work for something that's not mine I will have your [censored]. I'm wasting my time as an law enforcement officer deleteing your damn emails instead of doing my work. Fix this [censored]. Account number: XXXXX8600
Account name: EMMANUEL LEATH
Address: 20871 NE 40TH ST
WILLISTON, FL 32696

This is the [censored] who won't change there [censored]!

I took my daughter to get an upgrade for our phones on a special emailed to us. We went into the Sprint store at Oviedo Mall area in FL. This agent who helped us grabbed the phones we wanted and immediately put a clear face protector on them. She then grabbed a cordless charger and 2 extra headsets and put them in a pile in front of the phones. I asked her if she was adding this to my purchase. She said that my upgrades come with free accessories. So she told us to go select phone cases and we went and picked phone cases. I asked her what the amount was for the accessories that we could select and she said she would let us know if we went over but she would have to add it all together before she could know. She then explained our leases and told me that our new monthly charges would be $278 per month and that today she would charge my card $257 for the lease changes. She told me she would send me my receipt in an email, after she explained all the charges. Later on that evening I got the receipt. NOTHING was FREE, SHE CHARGED US FOR EVERYTHING EVEN THE DAMN PLASTIC PROTECTOR SHE APPLIED TO MY PHONES WITHOUT ASKING. SHE CHARGED MY CARD $379.92 AND HID THE $1976.08 CHARGES FOR THE ACCESSORIES IN MY LEASE. MY MONTHLY BILL WOULD BE $576.00 PER MONTH. IO CALLED CUSTOMER SERVICE AND EVERYONE, THEY SAID THEY WOULD SPEAK TO THE AGENT. NO HELP AT ALL! I AM TAKING THIS STUFF BACK AND DEMANDING MY MONEY BACK! BE CAREFUL NOT TO GET SCAMMED BY SPRINT! NATALYA WILL LIE STRAIGHT TO YOUR FACE AND I CAN'T BELIEVE THEY TRAIN THEIR PEOPLE TO DO THIS!

So I have been with Sprint now for a year and a half. I was lied to right after the 2nd month I got 4 phone's I was told what it would all cost every month and that the bill would say the same well I was paying $180 dollers a month witch I was told it would be $180 dollers a month well after that I was paying $250 dollers a month so I call customer service and they didn't help me or answer my questions. So time goes by well the bill went up again to $300 dollers I called again and they said because the phone plan went up well no one called us and told us about that I asked if they could fix it and they told me no and I just had to deal with it or go to a different phone company! So time goes on and now my bill is $394 dollers a month and that's [censored] that's more then my brand new car payment so yeah I'll super pissed off and upset your company likes to rip us customers off this is wrong is so may ways. Its hard to afford this who the hell pays almost $400 dollers a month. Once are phones are paid off we will be going to a way better phone company!

ok here is how my day started with sprint all I wanted to do was upgade my phones so I went to upgrade them it would let me upgrade 2 phones with the option to buy phones are the option to return old phones and pay 38 dollers are so ok when I went to upgrade the phone I use it would not give me the option for the 38 only the 1 option buy the phone for 74 ok I thought that was weird so i contacted a person on chat think her name was jean h so we talk back and forth to find a way to resolve the problem so she gave me an option to accelerat the one phone they would not upgrade unless I paid it off she said it would be 84 and some change and she would give me a 40 credit and she did but i idnt know it was an early termination and I looked at my bill and it went from 155 to 192 charged me for early termanatin 39 and a fee of 36 dollers and all I was trying to do is upgrade so I called the higher up and could not understand 1 and the other yelled at me and the next acted like she own sprint and said it was my phone now and they could not put my bill back to were it was orginally so ive been dealing with this all day now i finally thought I had it straight but all three upgrade are on back order imagine that all three

First I went to the sprint store to get a new phone for my son. I have been a member since 2011. Again they con me into getting another phone line to get buy one get one free. I explained I only need his phone replaced but he said it would be free. I said they did that last time I have four lines and I only need 3. He said I have 14 lines and I only use 9. I said as long as it wont cost more ok. He said my bill would be 268.00 a month. I said ok I will only pay for the one new phone 33.00 a month. Then I received my first bill 340.00. I called immediately and spoke to the lady on the phone who told me I have to go to the store and talk to them. Unfortunately I couldn't go right then as my grandma was very ill was not sure if she was going to make it. I bought the phones June 11th and called on June 23th and went to the store June 29th to give back the second phone that didn't have the package even open yet the sticker on the side wasn't even torn. I asked to speak to a manager and they said there wasn't one available. The man there said he couldn't help me and gave me a number to call. I explained that my grandma had passed away on the 19th and could not come in until now. He said he put in a claim and I should here something in 5 days. I heard nothing so I called the number he gave me and again I was told they will put in a claim and I would here from them in 10 days. I heard nothing I called again after 10 days and they again would not get rid of the 2 extra lines I didn't need that was costing me 70.00 extra a month you can see on there end I have never called or used data on those two lines one I have had for 2 years and the new one for a little over a month now. Again they would not help me. So I said I would get rid of my primary phone I use the number I have had for some many years and I had to pay 80.00 for the four line phone I don't use. After on the phone for another hour of my time a guy gets on the phone and tells me to keep all 5 lines it can save me money. Really why couldn't anyone help me! I feel like they took advantage of me again! In 17 months I will be done with Sprint! I have work retail for over 20 years and I'm a Store Director for a grocery store chain. This would never happen in my store.

I have never experienced such a terrible customer service experience in my life. I was on the phone with Sprint for three hours tonight and got absolutely nothing resolved. They continued to transfer me to several different people each time asking again my name and my phone number asking me to explain my situation again from the beginning. There were no account notes made and not a single person knew what I was talking about or what the other agent had promised me. I was originally promised an iPhone upgrade after one year. When calling to receive my upgrade I was informed this as false information. I ended up speaking with corporate who told me to go to the corporate store off of alpine and they would upgrade me and take care of everything and they called ahead to let them know I was coming. I drove thirty minutes to find out they had no idea who I was and there was no note of this in my account what so ever. I just spent the last two hours again on the phone and again had to start from scratch: no one in customer service knows what they are doing or what they are talking about. I will never use sprint again.

I got two phones a couple months ago the phone was defective I called the store they had me send it to the corporate office and they sent me a replacement one I return the broken one now you're trying to get me to pay for it. Now every day every other day my phone is off I have to work with my phone everyday but I have to call Sprint in order to get my phone turned back on it's on for an hour I do not live where I'm at I need to get home I can't I have no service if I get trapped in the mountains so I'm going to call my attorney and I'm going to sue the pants off of Sprint. I shouldn't have to pay every day Sprint a visit at the store the corporate store the headquarter store in order for my f****** phone to stay on. I paid $400 for my bill and it turned it off they said pay another $50 and turn my phone back on I did then they say I owe 900 more dollars and as they looked and seen that the bill was already paid they said I had to pay another $400 for my bill to be taken care of so I paid it. Now everyday still for one week I had no phone at least four to five times a day and my bill has been paid more than once so how are we going to do this I spoke with a few people that was very rude and and very disrespectful towards me and hung up the phone I called back and a total of 17 or more times then I can count on my fingers and toes I spoke to several supervisors and their supervisors to get this taken care of and the same thing my phone was turned back on and when I try to make a call I was unable to because my phone was off once again as I got off the phone with them my phone was off. So how can we settled this and deal with this issue I'm having with Sprint I am so fed up to where I'm about to sue and discontinue my service with Sprint thank you please respond back soon as possible I would really appreciate it thank you and have a blessed day

I recently moved to the upper penninsulla of michigan. There is no service here. I went to file a complaint online. I filed 4 claims. The first time the man answering my call hung up on me multiple times and never actually filed a claim for me. The second time I was transfered all over the place and finally a guy answered, said he filed a claim and froze my bills. The third time a woman filed my claim and gave me a claim number, finally. The last time, which was today today, she tracked it but found the account was still open and we were still being billed. She said she cancelled the phone lines and sent a return kit. If I get a bill for next month I will absolutely not pay it as we have been living here for almost a month without service. I can express how horrible dealing with the cell service, the [censored]ty phones and the customer service has been. I hope someone can get back to me so I can figure out if this issue has finally been resolved.

If you can refrain from ever switching to sprint, you will save yourself massive headaches. You will be told one thing in the stores but told another thing when speaking to customer service. No matter if you have the proof, no one will care. They will get you with random charges, never inform you your bill will go up as that special has now expired when you didn't even know there was an expiration date. If you sell them a phone because you get a gift in the mail, they will turn around and tell you they never received a phone and when they find it, they then tell you it has no value. You are told if you pay the remaining amount of your lease and buy the phone its a certain amount. Was also informed your last bill will be reduced. When you finally make the switch and see no change in the bill, they then slap you with "oh that was from a previous month" after you have paid last months bill and the remaining balances on the lease. You will get the constant run around and the service in the city (Dallas/Fort Worth) is terrible. Minus well carry a hot spot device. Negative 100 sprint. Ridiculous.

On May17, 2018 I Teena Savage went into the Sprint store on University Avenue in Georgetown Texas with the intent to cancel my relationship with Sprint and move on to another Carrier. Since we have been with Sprint from 2001 and have always been in good standing, the store Rep, Maria F., convinced me to move from our Galaxy Samsung to the iPhone 8 and 8 plus. I had explained to Maria that I am tired of paying such high costs with our plan and indicated that I did not want to pay anymore than I was. She quickly told me that she could move us to a less costly plan AND in addition she could get me a new iPad for $99. I asked what the catch was and she explained to me that I would have a $30 Unlimited Data charge for the iPad BUT after I had made a couple of payments for it that I could call Customer Service and pay off the balance of the $99 and then I could cancel the $30 Unlimited. Again I told her I did not want my bill to be higher and if I had to pay that $30 then I could not do it. She again reiterated that I would be able to pay the $99 off and cancel that data plan. I distinctly asked several times and Maria told me that she knows others that had done that. She even wrote out the steps I needed to take along with the phone number I would call. With this information I purchased 2 iPhones and the iPad . Yesterday I called the Customer Care number she gave me and spoke with the rep and told her what I wanted to do. She proceeded to tell me that the balance is over $460. I told her no it is the balance of the $99 promotional cost. Jennifer then did some research and told me that because it was a promotion I am not allowed to do that and would have to pay the full cost of the iPad to pay it off! I explained to her that I was told numerous times, and even have it in writing from the store rep Maria F. That yes I can do that. Long story short Jennifer said there is nothing She could do and that the store that I bought everything from would have to fix it. Jennifer was extremely helpful and went over and above to call the store with me on the phone. We spoke directly to Maria F. And she admitted to Jennifer that she did in fact tell me that. She put us on hold and then came back and said that she just found out that she was wrong and that what she told me (to keep me to stay with Sprint and purchase 2 phones and iPad ) was incorrect. Jennifer and I asked her what they were going to do to fix this problem. She then put us on hold to talk to her Supervisor and came back and said they will not do anything. I told her that was just wrong and we asked to speak with that supervisor. We were then told she was busy with a customer so we said we would hold . We were on hold more than 30 minutes with NOONE coming back to the phone to check on us. Jennifer then hung up and we called them back and Again we were told the Supervisor was still busy. So we held again with no one checking on us. Jennifer hung up and called back with me on the line and again was told Supervisor was busy. Jennifer asked for the Supervisor's name and the name of her manager. Maria gave us her Supervisor name as Kelly but did not know Kelly's manager's name.
This total inconsiderate behavior from the employee ‘s at the Sprint store in Georgetown Texas is unacceptable. My situation concerning my ability to pay the iPad off for the $99 and eliminating the $30 charge ( for which I explained I can not afford) has not been corrected. The only person that seems to care is Jennifer in Customer Care. I would appreciate this entire situation looked into and satisfaction given to me, a very long term customer of Sprint. I can be reached at [protected] or [protected]@yahoo.com. I look forward to hearing from someone in your office.

Going into the Sprint store located at 6075 NW Loop 410 Ste. 101 San Antonio, TXas 78238 is a complete waste of time. Save yourself the irritation with the most incompetent employees. The tech Chris Quintanila is useless to even make an attempt to have any customer service skills and makes you feel like you are an inconvinience to him just sitting behind the glass window and will do everything possible to have you leave him alone instead of actually fixing your phone.
Everyone at this store was more focused on their own phones and not focused on the customers.
Do not sign up for Sprint, the service has taken a turn for the worst and I would rather have cricket before dealing with Sprint again.

On June 22, 2018 I purchase two phone for the buy one get one free I was told that I will have the deal 5 lines for $100 dollar. Philippe In Gurnee Mall work with me he assure me I would not have any issues with bill or any surprises on my bill. I got my first bill and it is a 160 more then what I was told. Philippe explain that I would only pay 45$ dollar more not 150 more. So I went back up to Gurnee Mall Monday 07/02 and spoke to P he was under the impression that I was on that plan and that that bill was wrong. So Philippe reach out to Customer Services and the Customer Service Manager promise to call me back the next day which was Tuesday 07/03 and he would take care of it because he spoke with Philippe and he did tell him that he told me that was the plan. I never got a call from CS Manager so I start calling the store I got the phone from and ask for the manager for days never got a call back from anyone this is so unprofessional as a customer I expect better. As a value customer I would like to have this rectify. Gurnee phone number is [protected] store Rae is the manager that was not helpful nor did she follow up like promise.

They wouldn't sell me a sim card because I refused to have them activate it and told me I would hane to pay 38 dollars if I wanted to buy it still without activation and I was told from sprint on the phone that the sim shoud only me like two dollars and I have a set call mack for them to set my phone up with3the activation fee I dont think thats fair

Hello, I am writing a complaint about a employee at one of your San Antonio sprint locations. I believe his name is Benito chacon. Harassing myself and my sister threatening to access all her private information on her cellular line. He has been harassing us online as well. Telling my sister and I to not dare go into his sprint location. If not we will be sorry. I am a concern he will access important information and put it online like he has been already. Please look into this individual and deal with the matter. Nobody should fear this kind of situation to arise with their cellular company. I would appreciate if it was dealt with. Thank you to whom it may concern.

So, after realizing that the past three months (after my contract was up) we did not own our phones yet, and paying a 25.99 lease fee x's 2 (that was not going to owning the phones) I decided I would just buy them at the cost now. Didn't know you had to REQUEST to have them unlocked, how does that make sense? Anyway, my error I suppose. I called on July 3rd to have them unlocked. BOTH phones, cause why would I purchase both phones and only want one unlocked. Made it very clear that I wanted both phones unlocked. Waited and waited till July 5th. (they said it would take 24 to 48 hours plus with the 4th in there I figured it would take a little longer). Got a text on my phone saying that my husbands phone had been unlocked. Figured he got my text and I got his... whatever, I mean I requested them at the same time, they request would have gone in at the same time, meaning our phones should have been unlocked around the same time. I try to set up an access point for a new carrier I am going to try that will save me 170$ a month. Can't add any access points, all greyed out. So I call up to sprint to see what the deal is. Guy was very nice, but he might have been new, I don't think he quite understood what I was talking about. Well I was on the phone with him for an hour, or should I say I was on with him about 10 mins and on hold for 50 mins. I get it, I've worked in that environment before, you don't know all the answers all the time. Well at the beginning of the call they ask if the number that you are calling on is the best one to call back in case we get disconnected, I said it was, well we got disconnected. The phone just started ringing ( after an hour of waiting) and a lady picks up. I have to explain it all to her all over again. She was nice too. She, in about 25 mins, explains that my phone is unlocked, that there is nothing they can do about it. Gives my the number to Samsung to see if they can do something about it. I thanked her, told her my issue wasn't resolved but that she was nice. So I call my husband, walk him through how to get to the access points and ask him if he is able to add anything, he is! So it is not a Samsung problem, it is a Sprint problem! So I call back. Go through all the explaining again. The newest representative sends me to a different department. I talk to that guy for a few mins, telling him that I don't think that my phone is unlocked, even though several people have told me it is (from yesterday's phone call and today's.) Lo and Behold, he informs me that it is NOT unlocked. Tells me that my husband's phone is, but mine is not! So he sends in a request to get my unlocked. Tells me the 24-48 hour sh-peel, but says he is going to try to get it to be done asap. I thank him, seeing how he is they only person that has been able to help me. My request number for that is [protected]. The only thing I want is for my phone to be unlocked! That's it. I was very patient on the phone with the several people I talked to. Like I said, I have worked in that environment and I understand that people don't always have all the answers. And I am a firm believer that you catch more flies with honey. However, doesn't it seem like the people that curse and scream and ask for the manager get their problem taken care of much faster or with better results than those of us who try to treat each other as humans...?

On June 28, 2018 I spoke with a sales rep online and signed up. I was very mislead. I wanted the 1/2 price iphone x promotion. While discussing the plans the sales rep they asked how old I was and told me that my husband and myself qualified for the 55 plus plan. Then they did not give me that plan, they gave me the freedom unlimited plan which is much more expensive. I have probably spent at a minimum of 8 hours on the phone the last two days trying to straighten this out. I also went to the store and no one seems to be able to help correct this problem.

Another thing they did was that I asked about the $99.00 promotion on the Ipad. They assured me there was no extra expense to this promotion. I asked about the data plan and they assured me I didn't have to carry a data plan. Actually they added a 40.00 plan to my bill. They also sent me 2 additional phones that I didn't order and charged me an additional $60.00 for those 2 lines. I have since returned the ipad and the additional phones to the store for credit however they still are not honoring giving me the 55 plus plan. Could someone help me please?

On June 23rd 2018 I went to the Sprint store at 101 W. Orangethorpe Ave in Fullerton California to inquire about what kind of deal I could get on a monthly phone plan. I had been shopping around to other providers and wanted to see what Sprint had to offer.

Two Sprint representatives helped me and when I explained what my budget was and other providers offered, the Sprint representatives said they could make me a better deal. They checked on what discounts I qualified for and said there were several, including a senior discount and one for auto pay. They then GUARANTEED me a deal where I would receive a FREE phone and my monthly bill would be $66.43 out the door including all taxes and fees. I went over this price with them SEVERAL times and they GUARANTEED that it would be $66.43 and NOT A CENT MORE. They then told me that by signing up I would also receive a GIFT from Sprint, a FREE TABLET AT NO CHARGE, for signing up with Sprint.

We agreed to this and then the store manager, Tatiana, made a big deal out of it, having me pose for pictures with my new phone and tablet with the employees of the store. A lot of "Rah Rah happy customer hooey".

After leaving the store I went to a Bar-B-Que and ran into a couple of people that told me that they left Sprint for other providers because Sprint was dishonest and ripped them off. They warned me that I had made a mistake and that sprint was going to screw me. I didn't believe them until June 28th, when I received a text from Sprint that my first monthly bill was ready and they were going to be deducting $95.30 from my bank account.

Now, my Sprint reps GUARANTEED me that my bill was only going to be $66.43 INCLUDING all fees and taxes. I was very upset to see this text so I went back to the Sprint store to straighten this out. At the store, they had a manger look into the matter. After checking my account, she gave me a nonsense story about how it takes FIVE to SIX WEEKS for any discounts to kick in because of the paperwork involved. ( that's a complete lie. You know it, your employee knows it and I know it. ) Seeing how upset I was at hearing this cockamamie story, she suddenly said she could expedite the discounts that day to bring the bill back down to the originally agreed upon price. (a sudden miracle? Hmm..) This of course makes no sense. If she could expedite the discounts that day, why would it normally take five to six weeks due to paperwork? Another blatant lie.

She then did the discounting and said my bill was not going to be $95.30, it was going to be the $72.00 a month originally agreed upon. I told her NO, that was not the price I was guaranteed, it was $66.43. She then said it was $66.43 BEFORE TAXES. And that AFTER TAXES, it was $72.00. ANOTHER LIE!

I told her that was NOT the deal I agreed to. she then got rude and told me I could take it or leave it but if I went with another provider, to bring back my phone and tablet(A GIFT?) and they were going to charge me restocking fees. I left the store and checked my receipt only to find that I had been further deceived. Neither my phone or tablet were Free, but that I'm being charged a monthly leasing fee of $7.50 for the phone and $6.05 per month for the tablet. This is fraud.

Your company is completely dishonest. Your employees have misrepresented themselves and deceived me into a guaranteed service agreement that is completely different then what I agreed upon.This is a classic case of bait and switch. Needless to say, I'm very upset about this fraudulent situation, but I before I take it any further I decided to contact customer service to see if you can rectify it. Please contact me and let me know what you can do to amend this.

Brad Hornbacher

I feel like I'm caught up in a real life nightmare. This started when I placed an online order for new service with Sprint. I placed an order for two iPhone x to be picked up in store.

To pay for the taxes of the phone and the $25 required down payment I used a Vanilla Visa gift card. Upon entering the store speaking with the salesperson I was told that I owed $82. 86 from a old Sprint phone bill.

I immediately told him I have never had Sprint service before and that the exact amount that he was quoting what happened to be the exact amount of the down payment and totals for the two phones that I had paid that morning.

He then replied to me that because my order was never processed that that statement I made was false that it was actually a back bill owed and that Sprint was just trying to basically get their money for an old phone bill.

Again I knew this was not true I have never had Sprint service. He then advised me that maybe I should check my credit report because maybe somebody had fraudulently signed up in my name. And I replied to him that that wouldn't be necessary based on the fact that I just completed a mortgage transaction and very well knew everything on my credit report from all 3 bureaus.

He then told me he can no longer discuss anything with me until I paid that balance. Identifies him that I needed to speak with his manager and politely requested that he get him. at that point he went to the back came out with another gentleman who then told me oh it's not a past due bill after looking further into it but the credit card that you used this morning when you made this transaction did not process successfully.

I then told him that's fine I will pay cash I have no problem with that he then told me it's going to take about 20 to 30 minutes for me to get the accounts ready because I have to wait for it to come through the system, at that point I was already highly frustrated and late for somewhere that I needed to be. I then asked him okay 10 a relative or friend that I designate pick the phones up for me.

He replied to me saying yes that was fine as long as they had a PIN number that was set for the account. I then asked him precisely that's all they need is the PIN number he replied yes. upon leaving the store I called a relative and ask them if they could please go and pick up the phones once the order was ready as I had somewhere that I needed to be and was already late for.

The relative agreed and proceeded to the store approximately an hour later to retrieve the order. Upon arriving at the store it was told to him that he could not pay cash he could not use the Vanilla Visa prepaid card even if he use the pin number that it must be a credit card that is non debit meaning couldn't even use his check card that way they could keep the credit card on file for future reference and payments. the relative then phoned me and said hey you forgot to tell me that they needed a credit card to keep on file I don't mind using my check card but they won't allow that.

At this point I'm highly angry I found the store and they proceeded to tell me the same thing the relative told me couldn't use cash could use a check card could use a prepaid card it must be a major credit card non prepaid non debit I asked him at that point out of frustration why it was that they wouldn't accept the Vanilla Visa gift card. explain to them that I figured out why it didn't go through previously and it's because I had not registered it I guess you have to put a zip code that matches your billing address and I had not done that I knew that I could send the relative right there to my house and grab the Visa gift card he told me clearly no and that it must be a credit card when I asked why he said because they've had too much fraud.

At that point I'm highly upset a blunt waiting to the next day I called Sprint 1-800 number and spoke with a gentleman who actually made a phone call to the Sprint store and spoke with the manager he explained to the manager he had to release these phones the manager agreed of course when the relative went to pick up the phones it was refused at this point

I've already advised the relative video the entire incident from the time you get out of your car to the time you go back to your car and the relative did just that so again they're not releasing the phones the next day I get an email stating that I owe $86. 82 and then if I don't pay it within 6 days my services are going to be terminated and a negative remark could eventually be added to my credit report.

Now I'm highly irate I proceeded to calling the manager at the store and he tells me Forward me this email let me make sure Sprint didn't send you out phones and you're not telling me I said excuse me he said just forward me the email I'll make sure that Sprint didn't send you out phones

I said you know that they didn't send me out phones because I was on the conversation when the gentleman from corporate told you you had to release the phones you know good and well they didn't send me out phones they assumed that you were going to follow directions and release the phones and I would be picking them up from your store.

he said forward me the email and gave me his email address I forward the email in fact I forward all of the emails he then calls me back and says I can't do anything without the full account number you have to find the account number and then I can look this up what is there to look up again today I got another notice from Sprint that I owe this money this is the worst nightmare I have ever been in and I fully regret choosing Sprint, even now I've received no more responses I've received all including prepaid that's their merchant account terms tell me from somebody that's picking up an order that they have no attachment to the account whatsoever you would have allowed him my brother-in-law to leave his credit card information for reference and future payments as you stated when he's not responsible or linked to the account in any shape form or fashion but you would have allowed him to leave his credit card and information and had access to it. It's a nightmare it's a complete utter nightmare and now I have a hard pull on my credit report no phones contracts already ended with previous company can I run a credit report again with a different company I'm sure I can why should I take hits on my credit report for something I never received and why should I even have to take another hit on my credit report because Sprint fail to uphold their and be at they want me and are demanding in this email that I pay $86 for something I never had access to absolutely ridiculous

My daughter brought her phone in to be service. The technician told her that her I phone 7 has to be sent out for repair. And, that she will be able to receive a loaner phone not knowing that she had to wait until a loaner phone had to be returned. However, she has been waiting for a week for a loaner phone, and, it seems every day that we have called we have been given excuses after excuses about the loaner phone. They don't know. Someone was supposed to bring one in. And, the constant being put on hold for 30 minutes to and hour cause no one wants to take your call. I am very disappointed in the service or should I say lack of service. And, no customer service skills as to helping a customer. This store is totally disgraced.

My name is Tracy Lynell Moore. I have been a sprint customer since 2010. I carry the family plan that charges $20 per line. I paid off my leased phone, and my bill automatically went up as I was speaking to the representative about my bill and how I can lower it. My reason for paying the leased phone was because I had the phone for over 3 years paying the same amount. My bill kept getting higher and higher with all the taxes. So, my bill was $167 before I paid off my phone, now it is $180! my reason for paying off my phone was to lower my monthly bill. I pay the bill for my elder mother and two special needs family members. I am going to switch to Verizon.

unhappy customer.

p.s. - the lady I spoke with was very nice in helping me, though she couldnot explain why my bill increased.