Sprint
Reviews and Complaints

Kiasia johnson
[protected]
I called customer services at 5:12 on june 8, 2017 to simple ask how much would it cost to add an apple watch to my current plan. The waiting time was 13 mins. A lady picked up. I gave her my information. It was another 10 min wait... The second lady took my info and didn't answer my question. She was too busy trying to tell me how to pay off my phone. She switched me over to a man who I could not understand because he was not speaking english. So I asked to speak with someone who speaks english. The call dropped and went back to automatic service. So I continued to press 5 till I got back to customer service. I asked her the same question. I was wondering how much would it cost to add 1 simple apple watch to my current plan. She couldn't answer my question. Instead she emailed me some directions on how to pay off my phone again. So she sent my call off again. For another wait. This is the 4th time i've had an issue with customer service. Probably by the end of the month, I will be switching back over to at&t.

My husband ordered a lg6 phone with the promotion of a free tv and google home, which we have not received and when he talked to a rep they said the guy who entered in the order didn't include the promo which is [censor]. Sprint you are a horrible company. Why advertise a promotional offer and not deliver? We spend a lot of money on cell service and I feel like this could be a udaap issue or regulatory infraction.

Customer service and sprint cell phone service is possibly the worst I have ever had and I have been with at&t boost and metro pcs there is never a time where my phone doesn't say lte yet it does not work I dropped calls constantly I just bought a brand new lg g6 and this phone is the worst turd I cannot believe that you all sell this I am so disappointed and i'm in a two year contract and trapped again

Date of incident-05/08/2017
Place - sprint prepaid store, 6919 eastern avenue, bell garden, ca 90201
Salesperson — mr. Miguel c
Device-iphone7 (imei-[protected])
Sprint carrier phone number-[protected]
Description

I am an indian passport holder. I was on a vacation in the usa along with my family from 24th april, 2017 to 9th may, 2017. On 8th may, I visited sprint prepaid store, 6919 eastern avenue, bell garden, ca 90201 with the intention of purchasing an iphone 7. At the store, salesperson mr. Miguel c assisted us in purchasing the iphone. Before the purchase I had mentioned that I was a tourist and that I was returning back to india the next day. Also I had provided my passport as my identity proof. During the purchase he had not mentioned anything about a prepaid sim card that came along with the phone. I was charged $45 as activation charge which I had presumed was the unlocking charge. After coming back to india I tried to use my phone and found that it was locked by sprint carrier.
When I called sprint customer service to unlock the phone, they asked for pin / answer of the security question of the account holder of the particular sprint number. I was astonished and offended that the sales person mr. Miguel c had not mentioned anything about sprint account/ pin. Then I tried to call sprint prepaid store to know my pin but I failed.
Then I again mailed to the customer service and they confirmed that this phone number is active in the name of "john doe", with an address in california. I am in a dilemma of what has happened until now.
I humbly request you to resolve my problem and unlock my iphone, so that I can use my indian sim.
My address
Prasenjit das
B’low no d plus 32
Oil india housing
Duliajan, assam, india
Pin.786602
E. Mail.[protected]@gmail.com
My m. No-+[protected]

I have been on the phone with sprint for 2 hours to get one simple thing done. I was transferred 12 times, given three wrong numbers and every person I talked to could not help me. This is the absolute worst service I have ever received. I have been with sprint 5 years. The representatives have hung up on me and when trying to place a complaint over the phone, the representative just kept saying "huh?", and "what?" I am so tempted to just cancel everything with sprint, but I am just trying to get he item I have fully paid for. I know I will no longer be going through sprint since they can not handle this one simple task.

How can a entity (sprint) charge sales tax and/or surcharges on a fee? Is there an early termination fee (etf) tax in the us? I called several times to be placed on hold for long periods and the only justifiable answer is... Your state implements these charges and we have no control. Fact for sprint: tax applies to purchases or actual services pending on your state reflects the amount. I'm curious to know how sprint reports the etf to the state. Surcharges are sprint regulated and taxes should be applicable on a fee, specifically etf. How can I consider switching back or recommending anyone for sprint.

On january I was speaking to the representative from the sells department who offered me i-phone 6+ for $12 a month, and tablet for $10 a month for two years with contract, I agree to the contract, however the line cut off so I decide to go to the nearest location
Located on 2151 white plains rd. Bronx, ny 10462. The manager of that store helped me with the upgrade, I told him about the deal I was about to receive then he decide to give me the same promotion but instead of tablet he offered me the mini pad and I phone 6s for the same amount every month (I pad -$10, I phone 6 $12) we start the process, and I must say that he was very nice and really did everything to please me as a costumer, after 2 hours when all was signed he told me my bill will be high for 2 month until my plan will update and I should not be worried I can comeback and he will fixed it for me, I left the store very satisfied and happy. Then the first bill came with the amount of $187, so on 4/9/17 I decide to go back to the store to lower my bill as I was promise by the manager, I went there and the manager of the store totally ignored me and put someone else to help but the other person had no solution for me, he just told me to pay $100 and to call sprint costumer service to get an extension until it will be resolved, then he gave me the manager business card and told me to come back on thursday 4/13/17, I couldn't make it that day so I went on the next day 4/14/17 after I found out they cut my service because of that high bill that I was not willing and cant afford to pay, the manager was in the back room and one of the ladies there try to help me with that at first she was nice but then she tern to be rude when I asked her about the bill and if she can help because I was charged regular price on the I pad and the iphone, this lady looked in to my contract and told me that the manager was wrong to give me that promotion and he made a mess he was not to spouse to give me the high speed internet and the I pad is $11 and not $10 as he promised, she also told me that she will try to help with that plain and she cant promise ill get that plain and the price I was promise by the manager, I asked her what du mean by that the manager did that with me and I sign a contract with that plan, she responded with attitude saying that the manager is a human and he can make a mistake (I understand that part but sorry he had time to look over the contract and check if there is any mistake) then she did something on the computer and told me that they will call me in 48 hours to let me know the result, I agree with heavy hart after I paid the $185 for march. My service didn't restored until I called sprint and they give me more time to figure out what's going on with my bill, I waited for two day to receive phone call from that store but it never happened at all. I try to call the few time to see what happened with my case but no answer, I felt very iterating with that so I decide to go on sprint fb and send message in order to get help and resolve it but the couldn't help me or the sprint costumer service on the phone. The store claimed that I didn't approach them at all with that problem, as right now my bill is very high specially for the month of april about $200, I have one line and I pad. I am not willing to pay my bill unless ill be promises that ill get credit for all that payment ill make and made correct to the contract I sign. Please try to help me and do something about the lie and unethical behavior that I received from that store service. You can reach me on [protected] zafi headely email : [protected]@gmail.com

It's taking me 3-30 days to get my upgrade changed properly and the matter is still not resolved. I don't like the transfer off system without communication from one dept to next before releasing call. The notes to account under interaction id# provided are shoddy, inaccurate and lack full information of pertinent call. Thus is frustrating for a loyal customer since 2002.

El 1/07/2015 saqué un teléfono con sprint, pagué 400.00 dólar con mi tarjeta y iba pagar 73.94 mensuales pagando teléfono y el servicio por 23 meses también pagué un año de seguro, pagué el teléfono y me quise salir de sprint me dijeron k para salirme tenía k pagar 341 dólar antes de mayo, llamé un representante para hacer el pago para no dañar mi crédito, me dijeron varias versiones una de ella que ahora en el 2017 había sacado dos celulares phone 7 cuando es mentira, mientras estaba con sprint todo bn ahora dicen k saqué dos celulares esto es una estafa la cual voy a demostrar que está compañía son uno estafadores

I was notified that I needed to pay my cellular service bill. The following day, I made 7 attempts to make this payment which I was then told because I made too many attempts that I would not be able to make the payment using my credit card until 24 hours later or use a different method of payment.

The first 5 attempts made were via telephonically, the next one was with a representative which the call dropped and the last one was in the sprint store which after making my way all the way to the store I was told that there was an over payment on my account but when the rep in the store called customer service I was told that none of the payments went through and that she would run it. She ran my credit card and I was told that there were too many attempts made and I would have to wait until tomorrow.in the mean time, my service has been suspended. Now I have to wait for their system to clear in order to pay my bill which takes 24 hours.

Sprint's customer service is so bad and the teller is bery disrepectful. I was calling about my payment arrangement and how to fix my problem about my services and then the first person that I spoke with was being so mean because he can't open my account info because of the wrong pin code something and then he forward me to another customer support teller that is also very disrespectful. She said she was gonna call me back because there's a lot of going on on my account and because she can't access through my account because of the wrong pin I have. I wait 1 hour and she still didn't call me. My account was suspended and I'm just using my friend's phone so I didn't have the time to wait. So, until now I don't have my service because the Sprint's customer care didn't care that much of their customer.

I received another robo call from [protected] a sprint customer. The robot is calling under the name "consumer services" and advertises low interest rate credit solutions. I am on the do not call list but I assume your customer - and probably your organization - don't care about following fcc rules. (well, that was probably a cheap shot, but then your company doesn't have the best reputation.) you can raise my opinion of your organization by following up on my complaint and ensuring I don't get another unsolicited call using you as a carrier.

Hi my name is melissa seaburg, a loyal costumer of sprint with a five line family plan. I went in this weekend right when the store opened to be pro-active and know stores can be busy. The representative called costumer service do have the live I wanted de-activated unfortunately, he de-activated my number the account holder! I sat in a store from open to close, spoke with up to 14 people along with the store reps calling as well. I was on hold for hours, hung up, transferred amongst these calls to different department, other support services. All of no one doing anything other then lying saying just five more minutes. Well the five minutes was my saturday, a single mother who works over 50 hours to enjoy the weekend off I deserved. So of course no resolution I called right on sunday on the phone again for 4 four... Four... More hours. Not on e person could do anything about an error that sprint did. I have been without a phone for almost three days.in a society, job, family lives that rely on this high tech communication I don't have it because of sprint error. The costumer support has been completely helpless sadly from rep to management level. Also, this situation is beyond appalling and let alone the costumer scripting was the same from each individual saying the understood. So each must have understood giving up their whole weekend for another's error. Still without my phone or number. I need for someone to call me a t my work number which I find to be un-professional. [protected]. I did again try last night was told would call back did after 20 minutes she did, and of course said she would call back again never did. I hope all those who have tried to contact me in the last three days now as far a s family and my job are probably very concerned and so many probably think I am rude for not responding. The emotional stress, the amazing amount of time lost sitting in a store and hours on a phone, the loss of my weekend is sickening. Makes you wonder if I was a "higher" level sprint employee if this would have applied to them. I need someone to again contact me asap. [protected]. Thank you.

Upgraded plan may 2016. Were informed that our plan/account eligible for 2 free ipads and only responsible for the data plan. We accepted the offer. For 10 months our payments were consistent with payments agreed upon.in the 11 month, the bill included back payments for the ipads. Sprint could not explain why previous bills (10 invoices) were consistent with my understanding of the terms and why the 11th invoice included a charge for the ipads. They indicated that I had signed a lease. I was told by the sprint representative that the ipads were free. They could not explain why there was not a charge for 10 months. Sprint representatives indicated that I needed to talk to the store. I indicated that the store did not change my billing. Asked sprint what, why, and when did they change my billing. The representative said she could not find information in their system to note the change. She offer to reduce my plan to cover the cost of the ipads. No go for me. She said she would call back. Have not heard back. Is it the fca and bbb that I complain to?

My wife received a bill from sprint for over $4, 000 for an acct that we do not have?! We followed all of the sprints fraud guidelines, police report et al and mailed them in as directed. Recently received a letter from sprint fraud management confirming that it was a fraudulent acct and they would rectify acct immediately by stating 'closed the gradual tone account and adjust any outstanding balance to zero'. They also stated that 'any collection activity that had been reported stemming from this issue will be removed. Therefore, you will not be responsible for any charges related to this account.' (see attached photo of letter)
Just received a 'new' bill from erc collections for same acct?

On march 4, 2017 I changed cell phone providers from sprint to t-mobile. I made this move because of years and years of extreme dissatisfaction with the customer service sprint provides along and because their prices are so much more expensive than most carriers. T-mobile will reimburse me for my cancellation charges because I am a new customer. I received an email a few weeks ago from sprint saying I could view and pay my bill. The bill is approximately $611.00 due to the cancellation fees. I was unable to access my bill online and figured it was due to a sprint issue with their website so I kept trying to access my account to no avail. I reluctantly called sprint on march 17 and was informed sprint would mail my bill because I have been denied access to my account due to cancelling. I will note, I can pay my pay through my online account, I just cannot see the details of the bill. The gentleman I spoke with on the 17th told me to give it a few days. It was been a few days, I have not received my bill and it is due on april 3, 2017. I called again today to get a copy of my bill and was told that I could not get a bill emailed to me or faxed to me, I can only get a copy via us mail. I requested yet another copy of my bill.
I feel sprint is doing this to essentially "punish" me for changing carriers. If they removed my online access when I cancelled my account on april 4, a bill should have been automatically sent to me via us postal service. Sprint should know they denied me access to my bill and it should have been mailed. I do not believe for one second that nobody at sprint can email or fax a copy of my bill to me. I wanted to be able to review the bill before paying it and for the reasons above, I do not trust sprint any longer... I don't want to pay my bill online for fear they will continue charging my card, so I wanted the opportunity to review my bill and mail a check to sprint but they will not allow me access to my bill. If the bill is not paid on time, this will affect my perfect credit. Sprint is just doing this to cause credit issues for me because I changed providers.

I being on mobile for a while, decide to switch to sprint for the bogo cut in half promotion... Told them I only want it a line but offer me a free phone for the second line, so I took it... The first bill came more than what it should, second one higher, third month higher... Im on the six month and my bill its outreach... Call sprint and they told now after 6 months of contract they said they cant offer me bogo anymore, that's why my bill keep getting higher and the they cant give me the second phone for free anymore because that shouldn't happen... Affter 6 months of service! They just figured that one out?.. Seriously... They should a contact me while I was in the first month trial and told me that #... Instead they wait 6 months, a while and now want to stuff me with full price... You would a think after soo freaking long and being their fault, plus customer are always right since they bring the business to them, they would a fixed some way how the problem, since I repeat again its sprint fault for advertising something they cant keep... But not instead they want you to pay what they want or instead they put it on your credit thinking its funny or something to laugh about... To this point I am very pissed off... And still don't know how to fix this situation... So my recommendation to all of you... Please do not go to sprint for any reason, this company its a rip off and if you give them your info, you will be screw in a couple months, you would see it after your first 30 days... Solution for this issue... People need to stop going to sprint period, one person at a time, dont worry company will see the differents after a while... To the point it may close or be out off business, but people need to start running to sprint bc you just see one of their sound sweet deals the ain't even real.. Peace..

I made an appointment to repair my phone using on the sprint web site. I got an email confirming the appointment and the location. When I arrived at the sprint store for my appointment the rep told me I was at the wrong location. I told him I had an email confirming the location and he said even though I made they appointment they dont have any repair technicians and do not offer repair services at this location.

I have been a verizon customer for fifteen plus years with no problem. We went to the arizona mills mall in tempe az, where the sprint location manager antonio jimenez approached and sold us on a sweet deal, switch over to sprint and we will cut your bill in half and pay off your verizon account, keep the same number and this is not a contract, you will be leasing these phones, so he took the old phones transferred all the numbers. So we get our first bill, which was high. So I make a phone call to antonio and asked why the bill was so high, he says just make the payment and it should come down. Wrong! So that's how it all started, and I have been making phone calls, getting bounced around to different numbers, with no resolve. The location manager and his coworkers were all fired. I called his personal number and he told me he did I he could to help me, and tells that's how sprint works. To this day sprint has never paid off my verizon bill, which is in collection now, never cut my bill in half. And sprint bill is at $2823.28 in collections. Imagine that. I have read a lot of complaints, and I see that I am not the only fool to fall for this #

Since November 2016, I have gone to Sprint store at 2407 S. Congress in Austin Texas to pay in person my monthly phone bill. I am a transgender woman, prior to today, I have not experienced any problems and have felt accepted presenting myself female. I arrived at 12:50, several other customers were being assisted, the female representative acknowledged me and said it would be a few minutes. After waiting patiently for nearly 30 min, the male representative stated "you can express pay" I replied "I can wait", to which he replied, "I will fix you up". Perception is reality, my perception of the male representative was that of being not accepting of me presenting female, I felt a bit discriminated against as the male representative caused attention to be brought towards me in front of the customers mainly Hispanic. Both the female and male representatives were assisting customers purchasing new phones. I continued to wait patiently and remain calm. As the male representative finished, he pointed to a machine in the corner and said I could pay there, I replied I wish to pay my bill. He then asked if I knew what the amount I was going to pay, I replied what ever the bill was for. He then stated he would sign me up for express bill pay, I replied and stated I don't wish to be signed up for express bill pay that I wish to pay my bill in person as I have done for four months now. I felt he was being confrontational and not accepting me as a female. He then held up a tablet and said I needed to sign, I again replied I wish to pay my bill and do not wish to sign up for express pay as I have paid my bill for four months now in person. He then stated, "Then you will not be assisted, you will not be helped today, you can go on line" I then replied, "So you are refusing me service?" He then replied, "I am the manager, I will not assist you today" This sounded very non-customer friendly due to my not being Hispanic and for presenting female. He then next began to explain this is because of "new" Sprint rules, without my agreeing to the privacy statement, he then could not process my payment. I remained calm and not once raised my voice, it was apparent he was confrontational . I initialed the statement on the tablet. He then asked for my id card to which I provided my Texas driver's license. He asked for my phone number to which I provided [protected]. He next asked for my bank card to which I provided. I asked him for his name, and number for customer service, he gave his name only as "Jaime" and stated I can call customer and give them his name. Again sounding confrontational and very un-customer friendly. My bill was paid in the amount of $96.26. As stated I have gone in person for 4 months now, all previous times the customer service was exceptional. I prefer to pay in person which should be my right as a customer to do so. I pray my future efforts to pay my bill will not be met with such discrimination and confrontational. I have been with Sprint now for some time and have always received professional service.