Sprint
Reviews and Complaints

In the last two weeks my phone has been disconnected 10 times with my bills paid. It redirects me to sprint customer service and tells me I have a 0 balance. I have to pay a dollar to speak with somebody. I have been to the sprint three times to figure why my service keeps getting suspended. I call get it reinstated and they say sorry don't worry about it it's fine. An hour later it gets disconnected. I have asked to speak to a supervisor on three separate occasions because no employees can seem to solve the problem and tell me don't worry it's good to go now it won't happen again. They put me on hold to seek the supervisor and then come back on the Line and say mam your service was restored and it won't happen again! Why won't the supervisor help me and talk to me! Even after I've already said that I have heard that already three times today look deeper into the account because my phone keeps getting suspended. I have went to the sprint store at 26 and van [censored] tell the girl with the Michael kors watch and doesn't even acknowledge your existence. Texting on her phone. I explain my situation to her she doesn't say a word back asks her coworker if that would be financial support. She then dials a number on the phone and kind of puts it my way while she's staring down at her cell phone has yet to say a word to me and nudges the phone towards me like take it. She could of communicated she was calling someone that I had to speak to. Then sits there and is shopping with her credit card on line and texting on her phone. Service got restored after speaking with rep in the next 4 hours my phone had been suspended twice. The last time I called I started balling my eyes out because I needed someone to help me with this issue I have going on not one person has had an explanation and keep repeating it's a glitch! The fact that it is so difficult to speak to a representative I had to pay money to talk to someone! The fact that the supervisor would not come on the phone not one time when requested! They said the supervisor was watching my account and if it was suspended again don't call because he will restore it! Yet I got suspended again that's when I cried! It seems like you people always want everything to be online! One guy said I should view my account online and that could help me find the problem! My response was my phone is suspended I can't look up anything! Sergio the last rep I talked to seemed compassionate about my situation and would call me back in an hour to see if my phone was suspended again. Sergio was 5 stars. I really need someone to figure out the problem on my account, it is unfair that my bill is paid and my service keeps getting interrupted and all I want is an explanation and for it to stop! I think when a supervisor is requested he should speak to customers! This is ridiculous and I have wasted so much time driving to the sprint stores and on the phone trying to restore my service! The first time I called the first rep actually said that he COULD NOT restore my service because I had to go to the sprint store. I go to the phone store and miss prissy shoves a phone in my face and has me call them back! Like really why would he have me go here? I have just had it and someone needs to recognize that this is a serious problem I'm having with my service being interrupted and not being able to see the problem. My phone bills are paid this is completely unfair! Help me please!

Ordered a curio cabinet through Wayfair, Sprint delivery called to schedule delivery told they serviced my area daily since they are out of Richmond, VA. Set up date of 14 th of Feb. With four hour window 12-4pm not delivered no call nothing. I had to call them rescheduled again same thing happened! Called Wayfair delivery specialist got them involved did no good! Told they would deliver on Feb 20th. NEVER showed so after missing work and appointments I cancelled the whole thing! Will never use these companies again!

I canceled my services because my bill kept going up, I had 2 lines. I have the cell phones that I was told I needed to return, I stop at a store and was told that I can't return them there, I need to have a return kit sent to me.

I then called sprint for the return package and they told me it was being sent out, a week later I still had not received anything from them. I called them back and they told me that it was stopped because of and apple alert, mean while I get a bill for $422.00, for not returning the phones.

I then cleared my phones and called them back. They told me that that they still could not send it to me because there was still an alert, when I requested to speak to a manager (because I had already gone through the process of clearing the phone and they were both back and manufacturing settings). They refused to let me speak with a manager. I have attempted to return these phone 3 times.

The customer services at sprint is the worst service that I have ever received. Not only do you sit on hold for 15-30min before talking to someone, then you get transferred around and end up on the phone with them for the next hour. They should be ashamed of the way they treat people and the level of service that they provide.

I still have 2 phones that I cant seem to get rid of and they are no help at all. Maybe this is there way of stealing your money, making it so hard to return a phone that you give up and owe $422.00 on a phone that you leased for 2 years at $24 dollars a piece, plus $7.00 for insurance. Making 2 phones cost almost $1, 488.00 plus $422.00. This is theft!

my reception has been terrible where I live since day 1
I was sent a router that I cannot use due to phone jack connection. now I'm being billed $140 for not using it or have to return it! call my local Sprint and hold for 15 minutes no answer then come to sprint and stand there for 10 minutes with a crying baby, without being acknowledged. your young teen workers have a lot to learn about customer service.
it is bad enough that my bill was suppose to be about 160 a month but I have paid about 280 the past 2 months. I have never been so unhappy with my phone service. Metro was much better in every way.

Where do I start, we have three cell phones on our plan, which was originally, a two year contract, we paid for our iPhones outright. I called their customer service last October to say that we say an ad for another cell service that was offering the same for cheaper. They said, we just started a promotion this past July for a month to month plan and it will save you $70 a month. I said I want to know exactly to the penny how much each month this plan will cost. Mind you, it has unlimited talk, text and data. So there won't be any overages or anything else added to the bill. He gives me the number sets us up for this and we are saving $70 a month, great! The next bill comes, nope still the same, call customer service, oh sorry we will credit your acct. o.k. They do. Well, this occurred every month till now. Now they are saying our bill is more than the original 2 yr plan that we signed up with and they have no clue who this agent was we spoke to and now they actually are saying they can't see the plan change in the computer. One agent was actually laughing and talking to the agent next to her while we were speaking. Then she kept putting us on hold for 3-5 minutes but never said why. She put me on hold and this is no exaggeration 17 times. She never came back with new info or something different to say. She was doing this on purpose trying to get me to hang up. We have called and called and can't get this resolved. If you want the worse cell service on this planet. Then sign up with SPRINT. Now the agents are saying that the agent we changed our service with had incorrectly qouted us and should have added some other service charges. Sprint will not honor it and if we don't pay they hit our credit and cancel our service. By the way we have a credit rating over 800 and NEVER pay our bills late.

I have asked every month that I have been with Sprint that my bill be mailed to me because when I came into your store on 9/6/16 and entered a contract for buy one get one phones. I was told that my bill would be around $110/mth. My bill is around $175/mth. I have asked every mth for the bill to be mailed to me. It never is, I just get an email saying, "your bill is late, pay today. I have called, talked to employees in store and talked via chat to your employees, and still have never been provided documentation/itemization of my bill. This shouldn't be difficult. I am now inquiring into other cell companies due to lack of integrity by your company.

Sprint service here is the worst thing ever. Can't keep a call going from inside to outside or outside to inside, and data coverage sucks in this area. Even with their stupid repeater in my house it doesn't help. Sprint won't let me out of my contract even though their product is defective. My lawyer is looking into making them waive the termination fee or forcing them to pay for another phone service for me. Not usable. Do not use sprint if you are in dallas area. Consumer reports says verizon is much better.

My name is Ryan Kummler. This is in regards to my account: phone number [protected]. Last march(2016) I had a second line on my plan which I had cancelled, or so i thought. Turns out whoever I had spoken with had actually put the second line on stand-by instead. Not having looked at my paper statement closely enough for the next six months, I hadn't realized I was paying the additional fee for stand-by. It wasn't apparent to me until after two months of paying for the second line after it had become active again(after the six months of stand-by). I called the Sprint Help Line/Customer Service and was told that i would be reimbursed for the two months that I had paid for the second line, which I had thought I cancelled 8 months prior. Well, that was three months ago. I paid the two bills, knowing that I was being over charged, to keep my phone active. I've called in regards to this at least three separate times; Each phone call having been approximately an hour or so. Will I be reimbursed as I was told? Or was my time spent on the phone fighting to get my money back a complete waste of time? The most recent time I had spoken with a customer representative I was told there was no credit towards the account! If someone could conact me, It would be greatly appreciated. I already feel as though I have put more time and money into this than was neccessary, and somehow the problem has yet to be corrected.

Store Sales rep lied and unknowingly to me Sold me a hp tablet with a plan, which I had told him I did not want if a contract was attached to it, He said there was no plan then he went and set up the tablet away from me at desk. When I got the bill I found that I had agreed to deal. He had me sign a tablet which he told me was for activation, I had brought in a new phone to be activated.
Dec 26 2016
client #[protected]
request return of tablet and cancellation of added plan

Alright, I'm done. I've had a problem with fraud on my account since the beginning of October. I've waited, and waited, and waited some more. I got fed up and wrote on Facebook mid-December and Sprint said "oh noes, give us your information and we'll get right on that" and then then they said "no worries, we'll have that fixed by 12/31/2016". But January 2nd they said, "we're still working on it, we'll be in touch when it's done". Except you weren't in touch last time you decided to screw up half of my claim. Unless you count telling me you were going to suspend my account if I didn't pay the money I didn't owe you, right this second. Well, here we are, January 28th, still not fixed. How hard is it, I wonder, to say, "oh, these phones got sent to someone who isn't our customer, who doesn't live where our customer lives, and she's called us more than ten times trying to get it fixed, maybe we should take this fantastically large fee off of her account"?

It's not that hard, actually. I used to work in the fraud department in a bank. The first thing we did when someone filed a fraud claim was put a hold on any collections processing, any threatening letters sent, any fees added to the account. Oh, and we put a temporary credit on the account, so our customers didn't have to look at a big, red $917.45 due immediately every time they logged into their account. I see that you do none of these things. I see you don't even bother with any indication that there is a fraud claim on the account. What a fantastically terrible way to treat someone who's been with your company more than eight years. What a fantastically terrible way to treat anyone, really.

I guess you guys are too busy explaining that I must have compromised my information. Good thing those malicious hackers that stole all my information off an unsecured WiFi connection only wanted a few phones from Sprint. God knows the mess I would have been in if they'd wanted literally anything else. That's heavy sarcasm, in case you couldn't tell. It's hard to get emotional cues from text. That's why you probably don't understand just how upset I am. There are no problems however, because the Internet is a vast expanse, full of places that will happily post every terrible thing I say about you.

Good news though, I got a bonus at work that will be on my next paycheck! I'm going to use it to go get an account with Verizon, because even though I hate them, I officially hate you more. I know the first thing you'll want to do, being the godawful company that you are, is report my account to collections and screw my unblemished credit score. I'd ask you to consider the hell I will rain down upon you in that scenario. I will post ugly things about you online. I will contact representatives, senators, consumer protection agencies, whoever I have to talk to in order to make you miserable. I will start a blog, dedicated to how much I hate you. I will make YouTube videos expressing the depths of my loathing. I will make a sandwich board that says, "Ask me why Sprint is a terrible company!", and stand outside your store on Marquette Avenue.

I am unhappy, and I want you to be unhappy too. May you live in interesting times and may all of your Facebook notifications turn out to be game invites. May your headphones snag on every door handle and may the chocolate chips in your cookies always turn out to be raisins. May your life be as pleasant as you are.

On December 30, 2016 my LG G4 froze and went into boot looping. I went to the Janesville Wisconsin Sprint store and they were able to replace it. I received that phone on January 3rd, 2017. On January 19th, 2017 that "refurbished" LG G4 phone froze and did the same thing. The Janesville store made several phone calls and finally talked to someone with Sprint on Friday, January 20th and they finally agreed to replace the "refurbished" phone with an updated phone. Sprint was difficult to deal with as they did not want to replace phones that they were selling even though they knew that the LG G4 was a faulty phone. Supposedly I was to receive an email from Sprint within 1-2 hours as to when they were to ship the phone. I never received any emails from Sprint. Six hours later I had to call back to the Janesville store and they would check into it. On Saturday, January 21st I stopped at the Janesville Sprint store and they were told by Sprint that I would receive the phone on Monday January 23rd or Tuesday, January 24th. Today is Wednesday, January 25th and when I track the UPS # it says that there is a call tag created but that is all the information that it has. The UPS call tag tracking number is 1Z9R08859018039222. I still have not had any emails from Sprint regarding this matter

My husband and I have been Sprint customer for almost 18 years and they should have better customer service than this!

I ordered a new iphone 7 on december 21st. It is now january 10th and I still do not have it. Sprint gave the wrong address to the delivery service so on december 23rd, I had to give the correct address to the delivery service.

This delivery service has now had my phone for 18 days and is so stupid and incompetent m#ns, that they are absolutely incapable of finding a 6th story office building on a major street in downtown glendale.

At this point, sprint needs to either reassign my phone delivery to another delivery service or they need to have my phone delivered to the local sprint store (3blks from my office) and i've made umpteen calls to sprint customer service and have even been in the local sprint store twice trying to get someone to help me with this problem. No one will help me!

I'm sooo done with my crappy phone that doesn't hold a charge for more than 15 minutes and waiting for sprint to get their # together. At this point, i'm just going to go to verizon (they're having a really good promotion right now) to get a new phone and cancel my sprint account.

Sprint sucks!

During the beginning month of october 2016 I went into a sprint store to purchase 2 iphone 7 phones and start services. The sales representative quoted me a charge of $184-187 for monthly services. When I received my first bill it was slightly higher then originally quoted which I thought was reasonable considering the activation fess etc. Then I received a text message that my account was overdue, which I found odd since I never received a call/text/email. When I called into the customer service 1-877 number on or about 11/26/2016 I spoke to a female representative (which they will not provide me with her name) she told me that they had never added me to receive reminders of my bill. While I had her on the phone I inquired about my bill, why it again was more then what I was quoted in the store. She told me that when I returned one of the iphone 7 for the iphone 7 plus the sales associate at the store didn't create my plan correctly and didn't apply the bogo deal and my bill should in fact be $184. I was unfamiliar with the bogo and took her word seeing that she was in customer service and she should know what she was talking about. She instructed m to go into the store to have them fix the issue. I didn't have the time that day so I paid the amount and went into the store on or about 12/07/2016 in which the original sales associate again told me my bill should be around 184-187 but wasn't sure if she had quoted me tax. I called customer service again from the store and spoke to a supervisor by the name sherman/sherwin (not certain and again they will not reveal who I spoke to) but he said he would pull the call because he did see where the lady from 11/26/2016 quoted the $184. He continued to assure me that he would call me back that same day. It is now almost a month later and he has yet to return my call. Today I called to make a payment arrangement for $84 and to ask why my account had not been credited for the overpayment the two months prior. The associate by the name of precious said they only correct the current month and nothing else. I then spoke to danny who said she would not honor the quote from customer service because I signed a receipt stating I understood. I explained that obviously the way it is presented to you in the store is not what comes out of sprint sales associates mouth. I guess its the company's way to get a sale, to lead the customer to blindly accept terms. I am requesting that sprint pull the call from 11/26/2016 in which the sales associate quoted me the $184 and bogo deal. Her verbal contract is after the original sales date which voids my blinded understanding. I am requesting that this issue be further investigated by a qualified associate on behalf of the customer. Lastly I am requesting that sprint stand true to what they have quoted the customer. I recently look at the bbb rating for sprint, the results are an abrupt slap in the face. 3% are positive, 1% is neutral and 96% are negative. So far I find myself in the 96%. It seems that depending on who you the customer speak to determines the results. No one seems adequately trained the one thing I have encountered from all of the associates is none are in the business for the customer.

Dec. 30 2016
Marianne told me to hold on while she went to get me a number. She said she had a number to help me with a constant trying to hack into my new phone. She left me holding on 24 mins.! I found out she was with a person who wanted to buy a phone!

This is not what I call good customer service, which I was promised when I went with a person from the senior center in brookline. They want to partner with a local company for seniors.

I want the excellent customer service promised. This was so rude!

I have been a sprint customer for over 10 years and you get what you pay for with them. However their sales practices are completely fraudulent! Avoid the "free" ipad offer and consider anything and everything that comes out of their mouths a lie. Tried to order 4 new iphones 7 upgrading from iphone6s. After hearing about how they are going to waive this charge and that and it would be like "basically get the upgrades for free" I checked my bill. They added over $500 in cancellation charges, added 2 headsets, 2 cases, 2 new lines of service all without my permission. Luckily I caught in time before the 14 day return kicked in. Avoid doing business with them at all costs. Just not worth the aggravation!

My issues started in august when I had 2 separate fraudulent charges placed on my account. The 1st one was cleared up (I assume, but hard to tell by their horrible invoices), but the 2nd is a total nightmare. Someone in tx (I live in fl) purchased a handset on my account for $383.02 and paid for it with their amex. I advised sprint of the fraud and they reversed the $383.02 as if I owe the money and now it's december and it's still haunting me. I can't get anyone to fix this and I absolutely refuse to pay for someone else's charges. I will be switching as soon as I possible can. I hate sprint!

I have been with sprint for over twelve years. Lately the customer service has been ridiculous. Takes hours on phone to get anyone to talk to, and getting a domestic u.S. Operator is impossible all calls forwarded to the philippian's. The company gives you a complete monthly cost then the billing doe's not match. Monthly service supposed to be 135.00 a month. I just checked my last thirteen months charges I have been charged an average monthly charge of over 205.00. I have not been able to discuss my bill with anyone outside the philippian's and all they can say is I am not able to make any changes and to ask for a supervisor they will put you back on hold for 30 to 45 minutes
. Then supervisor just say's the same thing. Online I have balance of 177.00 this month and just got e-mail bill for over 435.00 dollars.
I have been overcharged more than 650.00 this year alone. Looks like I have to take to court to get my money back, wish me luck.

I am extremely disappointed with sprint service and I would not recommend this service to anyone. They claim they have 24 h customer support service but that is just a lie! These people don't care about their customers, they provide no help and support and it's totally impossible to reach them.
Their website is terrible, it has many bugs and often there is no access to their website. They are the worst company I have ever dealt with and I hare the fact how easy they show their total disrespect towards clients! Don't deal with them!

Unbelievable! I've been a Sprint customer for 10 years up until today. As a new college grad, I thought I would treat myself to a phone upgrade, wrong! After an hour on the phone which includes being transferred three times, disconnected twice, then eventually speaking to a guy who gave the impression I was interrupting his lunch break, I decided to disconnect my service. Sorry Sprint, customer service doesn't seem to be high on your priority list, I'm signing up with Verizon or T-Mobile.

I went into the store in the beginning of October to do an upgrade to my cell phone. I had the apple bundle on my account with my iPad. I was never informed when I did my upgrade that the apple bundle was being taken off. My bill I just paid went up $50.00 all because my apple bundle was taken off and they put my iPad line on a plan. I was paying $30.00 for the iPad now I'm paying an extra $30.00 for a plan. They are trying to now credit me for the next 3 months and I told them I want my apple bundle to be put back on my account and they are now telling me they can't. I called three weeks beginning of November and they advised me to go into the store and to have them reapply my apple bundle and that it was taken off and now I have to pay for a plan for my iPad. I go into the store on 11/5/16 and they tell me they can't and has to email someone in costumer service to put it back on. They said it should be taken care of. I emailed the gentleman that next week to find out the response and never heard back from them. I called on Friday 11/18/16 to find out what was going on to find out that they cannot apply it back to my account. I was never informed and I told them that if I was aware of this I would have taken my business else where because I was not satisfied with the service I've been receiving. They told me I had 14 days and that it was too late to turn my phone back and if I did I would have to pay off my lease of over $700.