Andrea Gibson
801 NE 20th Drive
Wilton Manors, FL 33305
[protected]
I went in the store located on 2365 26th Street Fort Lauderdale 33305
I had noticed lately that my "computer glasses" were not working properly. I went ahead and had the lady pull up my records. She advised me that my eyes went from .50 to .25
Exams were 2021 and 2023. I found that confusing why would my eyes alter in the two years? I then asked if they could change out the lense to the proper vision for free since it looked like your facility was at fault. She then explained the manager would have to approve it. I then went in the week after wherein the gentleman that helped me explained to me and argued with me that I did not order any computer glasses! I then went to my car to bring back the receipts the lady handed to me in my prior visit. He then pulled over a "manager" and the manager said he would absolutely switch it out without a 100 charge. I am astonished that I was treated like that. I have been a customer for 10 years and have purchased many frames. Please advise the best step I should take. Either I obtain the correct lense or I have to go elsewhere. I am on a limited budget and ask that I am treated as a good customer. thank you.
Claimed loss: approximately $100 to $300
Desired outcome: lens be changed
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I had the same disrespectful information given to me. They said my eyes switched form 3.75+ to 300+ in the left I and from 1.25+ to .75+ in the right eye. Just bunch of lies and they have no idea what they are doing. I see many comments about them being great. I would not be surprised if it was employs commenting to keep the business looking as if it's legit. False exams and fraudulent employees. Virtual was a joke. Still don't' have contacts ..Dear not order glasses. I do not know how they sleep at night. Contacts and exam was defective and false info. A bag filled with trash and no conatcs..They refused to make their wrong right. I filled a complaint with BBB