Starbucks
Reviews and Complaints

Barista (caitlin) from target starbucks in lewisville off hwy 121 and josey lane, laughed when I ordered "a tall pike place in a venti cup" and stated that she thought that it was funny the way I said "venti". When I asked her why she laughed she told me she did not realize I had an accent. I explained to her that for 15 years in a row, everyday on my way to office in the morning, I go to starbucks and they have no trouble understanding the way I say "venti". She was being rude by laughing and telling me I have a funny accent and it is not acceptable.

My son was at the starbucks store in terre haute, in. 3017 s. Us hwy 41.
One of the employees working there started making fun of him, I believe her name is jordan. This happened december 9 of this year. My son has autism and is a diabetic. He was very upset and embarrassed. She was making fun of him in front of all the other employees and other customers. The manager offered him a free coffee to try and compensate for what happened. He did take the coffee, but his father and I are very unhappy with this situation. This was very un-professional of starbucks employee

This complaint is about a starbucks employee who dropped hot coffe (latte) on customer (myself) dress and jacket and didn't do anything to remediate the problem.
In addition this issue is related to african american workers at starbucks discrimination against white/ caucasian individuals.

The starbucks store is located at 150 east, ny, ny 10017 - store # 7506.
Manager: sam (on vacation)
Supervisor: lucy

Immediate after the worker (african american) dropped the hot coffee on me (black dress & jacket), I asked to speak to a manager. He acted nothing had happened when he saw my dress and jacket got dirty with latte that he spelled on me.
The coffee could have burn me and he acted nothing happened.

When I asked to talk to a manager, a woman named lucy (african american) came to talk to me. Lucy was not a manager, only supervisor. When I asked for a manager lucy said the manager was on vacation. The name of manager is sam.

When I asked lucy if she saw what the worker did to me when he spelled the hot coffee on my black dress and jacket, lucy said, it was an accident.

I said to her that the hot coffee could have burned me and she was quite looking at me, as other customers were looking at us.
I told her that my dress and jacket got dirty and I want her to pick up the dry cleaning expenses.

As she noticed other customer around us, lucy kept looking at me and said "your dress is not dirty. I told her" ijust wiped my black dress with wet cloth and you are telling me that you don't see it.

I told her that it was unacceptable that she didn't do anything about this situation and didn't reprimand the worker that spelled hot coffee on me. It seems due to the fact both of them lucy and coffee maker guy are african american and I am not the same race as them, I believe this is a case of african american workers ignoring caucasian/white race individuals complaints.

Before, I make a decision to take legal action, I want to hear starbucks actions against those employees and remediation plan to resolve this problem.

I go to that location almost twice a day and never expect this situation to happen to me.

If starbucks won't do anything about this situation, I will ensure to file a complaint for discrimination, because I don't think that african american individuals should treat other people different, because they are not the same race.

Furthermore, why the store didn't have a manager, only supervisor who refuse to provide information how to file a complaint.

Your attention to the subject matter is appreciated

Marcia m

Sent from my iphone 9

Each morning I order the same thing. An everything bagel w/cream cheese and a tall carmel macchiato with whip cream. The guy who makes the bagel each morning is awesome and is always pleasant to everyone who walks in. He even knows my name and asks me if i’m ordering a bagel so he can have it ready for me by the time I pay… now that great customer service! Every day it’s usually a different person at the register and I get an attitude almost every day because the person either doesn’t understand how to spell it so they get upset with me and gives up. I finally had a gentleman last week say “ma’am i’m having trouble with your name can you spell that for me” I smiled so big and told him how grateful I am to finally get a proper response on how to spell my name (which is jadira). We had a nice laugh! Now, each morning I get upstairs to my office and realize that they never put the whip cream. Therefore, this morning I decided to take off the cap and check and sure enough there was no whip cream. I ask the young lady behind the counter if she could put it because it did not have and I also told her that I struggle with this every morning… the look of disgust and rudeness she gave me in front of a store full of people was very embarrassing… she snatched the cup from my hand which almost spilled hot coffee on me and put the whip cream on with an attitude saying “well it wasn’t on the cup so that ain’t my fault” – I kindly asked her for her name which she didn’t say but clearly showed me her name badge which read “mariah” and I walked away. Super disappointed in my experience today and will no longer be visiting the starbucks in my office lobby.

Location: starbucks company, 492 del monte shopping center, monterey, ca zip: 93940
Problem: I stood in a long line for15 minutes in the middle morning sunday, december 4, 2016. Once I got to the counter and ordered an eggnog latte, the response was "oh, we are out of eggnog." to me, that's a management problem. It's simply called inventory. Managers make sure starbucks have what's needed on hand. And in this case, walk across the parking lot and buy some at the grocery store and turn in the receipt. Or, how about this. Management: get a piece of paper, a pencil, a piece of tape and write down three words "out of eggnog" and tape it to the door. Managers like to be respected. Guess what. Customers want that same respect and how respectful can that be not to waste consumer's time standing in line for something you clearly know you don't have to offer even though advertised.

Location: starbucks, del monte shopping center, monterey, ca zip 93940
Problem: monday, december 5, 2016; management
Stopped in after work for coffee treat. What a mess. Sticky counters. Sticky tables, debris all over the floor. Nasty area where one gets napkins, straws, etc. It may be a busy place. But a lot of business' are busy and they are trashed like this starbucks. It's unacceptable. 10 minutes for cleaning every 2 hours is nothing that should be out of the question. If management can't see this obvious problem; then your company needs to hire someone who cares throughout the day and not just at closing because they have to.
I work as a concierge for a $1200 a night hotel in pebble beach, ca. I would be embarrassed recommending at least this particular starbucks and never will.
Soon, starbucks is opening another franchise in pacific grove, ca off forest avenue. I hope it stays in better shape since it's right outside one of the gates of pebble beach. And, again. Across the parking lot from a grocery store. Out of eggnog next christmas? Go buy a carton. Put up a sign. Earn your paycheck. Do something. But don't do nothing. The managers at starbucks in del monte shopping center in monterey need to get their act together or get out of the customer service industry.

Lynette graves
Po box 1247
Carmel, ca 93921

I have noticed in the past year or so that my coffee which we pay so much for tastes as if its been watered down, coffee is sometimes stale and the flavored lattes does not have any flavor. I no longer load my card and try to go to a starbucks further from my house on kings highway and e 15 which makes a better tasting latte. My husband just retired from the military stationed in ft. Leanardwood and fort bragg has also compared the coffee to starbucks located on those two basis. Today, I purchased 3 cups of coffee, when my husband bought it home we tasted it and we ended up throwing it away. I have been to starbucks through out europe never had a complaint about the quality coffee.

My wife and I had a unsatisfactory experience at starbucks store #2876, 1515 sr-138, conyers, ga [protected] today dec 03, 2016 10:40 am trans# 731957.
The firs problem was, we were not given a receipt. Second our order was wrong and we were over charged. We ordered 3 bacon wrap dates, two miniature bagels and 2 small cups of coffee. Instead we received 6 bacon wrap dates, two classic bantam 2pk (they did not have any miniature bagels) and two small cups of coffee (ethiopian geed and latte). Because the 3 extra bacon wrap dates, our bill was $27.12.

Third problem, the store furniture was scratched and unpleasant to look at. Finally, the fourth problem the store's floors and carpets were filthy. I sincerely hope local management will visit this store and consult with the manager about accuracy of customer's orders, the condition of the furniture and the cleanness of the floors.

One other thing, after a customer dropped their cup of coffee and starbucks employees were informed the floor was wet and dangerous, the employees took their time in clean up the floor. No one reacted for at least 8 minutes. Someone could have slipped and got hurt during that 8 minute wait for the clean up.
Needless to say my wife and I were very disappointed at the service and conditions at this location.

Clifford & betty depass
225 long creek drive
Covington, ga 30016
[protected]

Gnd day sir/ma pls I really need to file a complain about the above person his name is joseph angwa he works in starbucks drive thru jumerria dubai I have tried my best to complain to our supervisors and managers but they are doing nothing about it most especially the supervisors are working hand to hand with him in stealing we can't keep up joseph has been stealing in drive thru for a very long time since he was employed there I tried to talk to him to stop to no avail I reported him to the supervisors in which her name is kala rai and mohammad saddath but nothing was done instead she worked hand in hand with him to take more money up to date am really tired the rest of us are not working hard while other pepole steal freely the amount they take each day is close to 5, 000 dirahm they share it put it in their shoes I caught them but they denyed it and threathened me joseph threathed with my fa mily to kill me what more can I do but I just can't stay quiet anymore that's why am sending u this message also cause they even cheat customers with their prices and all please try to stop them try to send and inspector to inspect all the tapes properly each day conduct and investigation due to this stealing joseph has grown financial due to this his the one leading the whole stealing and he keeps doing more I know u might not belive me but please take ur time and investigate on this issue drive thru jumerria starbucks will ve gained more but due to the shortage everyday with some staffs stealing just try to look into the matter before it gets very late for starbucks conduct ur investigation properly u will see am right thank you very much I really appreciate u look into this issue the stealing is still going on till
Now

On 11/29/2016 at 11:02am, I approached the register at starbucks coffee (store id bwista07) and was greeted by a female employee who was not wearing a name tag. As I was placing my order, she proceeded to put headphones in her ears that were connected to a phone in her pocket and take a personal phone call. She never acknowledged me or my request to order again. After approximately 2 minutes of waiting, another female employee approached the counter and completed my order.

I ordered a coffee. There was only one other person waiting, however all 5 employees behind the counter were doing nothing. By the time I received my coffee and walked 10 feet to my car it was ice cold. Starbucks is not cheap. If I am paying $5 for a coffee I expect it to at least be made and given to me in a timely manner and most importantly be hot!

I am a loyal starbucks customer who always looks for a starbucks location in any town or city I go to for my coffee fix. My favorite order is the blonde pour over.
I was in farmington, nm on november 26, 2016 with my wife, our usual routine is to purchase our coffees for our three hour trip home from farmington. I ordered my pour over, paid for it, which I waited for over 20 minutes. I finally asked for my order and I received a regular brew as my purchase.

I told a team member that it was not my order and she offered to refund my money immediately instead of looking for alternative ways to meet my customer requests. No other member stepped up to assist me either.

My experiences with starbucks have always been favorable even if an order took longer than anticipated by my servers. They are usually courteous and willing to fill my order and at times offer a coupon for my next visit. It is this type of service which has made me a loyal customer.

My latest experience has caused me to question the starbucks' brand for customer friendly service. I'm apprehensive about future visits to starbucks.

I understand being busy but to call a customer a liar is totally in called for. No one was wearing name tags so I can't give you a name but the starbucks by gate d24 is the worst place I have ever been. I will never come back. I waited 15 minutes for a brewed coffee, then the lady handing out the coffee had the nerve to tell me you coffee has been ready, I was calling you. When I told her no you didn't I have been right here the whole time she said your lying, I did call you. Really?
Worst service ever. If I was the manager she would be terminated in the spot!

I stopped in the von's starbucks at 1000 el norte pkwy, escondido ca 92026 on thursday morning (11/17) @ 5:10 a.M. When I arrived she informed me that she did not open until 5:30 a.M. This took me by surprise as the website for that starbuck's reads it opens at 5:00 a.M. She proceeded to cop an attitude with me (no smile, needs improvement on customer service) that I was bothering her (melissa). When I told her I would notify corporate about the time on the website, she reluctantly made the 2 coffees I was ask for. When melissa gave me the 2 coffees, I had to ask for stoppers, a carrier and my receipt (this should be automatic for her).

I stopped in again on friday (11/18) and the same attitude. But she did make and effort to let the customer after me know that 'everyone wants their coffee', 'all they do is complain if they do not get it', and how she did not feel like coming into work today, etc. Which is the last conversation you should be having with customers. Again, I had to ask for the stoppers, a carrier and my receipt.

Not really happy with that starbucks!

Josh the hiring manager supervisor at delaware welcome center, my name is danielle and he is sexually harassing me at work. He's making very rude.. And sexual comment about my back side or when I bend over.. I've heard other girls talk about it as well. I'm scared and feel unsafe at work... But I don't want to loose my job,

Loyal starbucks fan / consistent app user. I've been coming to the greenville, tx i-30 starbucks location since the 2nd day they opened; years ago. Management changed a few weeks ago apparently. This place has become a hangout for every goofy employee they have ever had. It feels like a high school pe class without a teacher.in particular an employee named 'john' (in an arizona state jacket) is extremely obnoxious behind the counter and even worse after he becomes a 'customer'. This nitwit believes himself to be the funniest, most 'hip' of all starbucks peeps and is driving other loyal customers nuts. I've watched several leave before ordering in the last few minutes. Many other young employees interact with 'john' (he's their hero) and add to the zoo-like feel to this store. I'll be leaving in < 5 minutes and I swear to god almighty i'll never come in here again. Starbucks used to be a calm place where adults could get an expensive cup of coffee, sit & sip and then get back on the road. This new management style has destroyed any hope of that.

While in between plane change I visited dallas a concord airport starbucks establishment and encounter the rudest people ever. No customer service manners at all. Business was not busy and since red holidays cups are in fashion I wanted my coffee in one. Was told that none were available, when requested to see if someone could go out on back and find it, was told it was not possible. When my order arrived I requested a green stopper to keep drink hot and again was told there were out and they didn't have one or time to look. Mind you, all this was in a friendly calm attitude.in no way at all the staff or even the manager took any action to satisfy any of my request. With so many coffee shop I can chose from starbucks has always deliver on personne friendliness and customer satisfaction. This one gets and all around 1 (one). Please have a look at this location, it is damaging the starbucks name and reputation.

I was at lax and just brought frap praln grande and vanilla cold brew ice coffee vents at 11:22. I wanted way past everyone behind me for my drinks. Finally I asked about my drinks and they forgot about my drinks. When I finally received my drinks inhad on little bit of whip, I over looked it they are busy I understand. Then I tasted my drink it was a frapp coffee. I brought it back to the lady and explained that I received the wrong drink, she grabbed my drink then pushed it back at me and said it was fine. I said no it is not, she said well am not remaking it. I paid extra for a holiday drink to not have it and be treated like some kind of freak. I am so upset as I have been training for a half marathon and this was my reward for running it and not having starbucks for a month. This is so disappointing

Amanda was the only one on coffees and made multiple coffees for different customers through drive thru before she made me my latte. So I got impatient and asked if my coffee was being made, her response was "well I don't know what you go, so" and just overall had a snotty attitude. Didn't say have a nice day, nothing.
It was not even busy inside, it just took too long.

I was at a starbucks location in porterville, ca november 8, 2016 inside the target. There was two folks (who were together in front of me). No one was in line behind me. After taking the two folks order in front of me the barista told me that she would be right with me. She made the 3 drinks ordered for the folks that were in line in front of me. By now there was 5 folks in line behind me. She took my order which was a trenta very berry hibiscus with lemonade instead of water. ($5.55). And proceeded to help all 5 folks order in line before making my drink. My the time she was done with all the orders I was done waiting especially since she had already made me wait for her to make the drinks for the folks in front of me and then had to wait for her to clear the line. Once she was taking the last persons order another barista walked up and I asked her for a refund and customer service #. (after waiting 10 minutes from the time I approached the line for my order to be taken, for her to make drinks for the folks in front of me, take my order and take the drink orders for all the folks in line behind me and my drink was not even made yet... I had a fussy baby and was done waiting). The second barista replied she was the manager and she would take care of it in private. I didn't expected her to take care of it in front of me or anyone else but at least ask what the problem is so it can be handled or addressed. Not sure why I had to wait so long for 1 drink when the folks in front of me were helped right away and I was the only one in line behind them and to top it off which was partially my fault my refund wasn't the full amount. I told her the wrong drink (I was frustrated over the whole ordeal) although the original barista told her (the manger) what drink I had ordered.

I asked about the calories of sandwich because the tag is not facing the customer then she answered 450 then I asked how about the other sandwich then she said do you want to buy it or not because I need to assist other customer but the customer is only two including myself. Then I said why you're so mean. Then she said because I don't have time for that. I dont know what she mean. I think as a customer I have the right to ask what I want to buy she raised her voice and arguing with me, I said miss you should know what kind of job you have its more on customer service and you should be nice to all of your customers. Then she said she dont want to deal with me and she asked her other co-worker to deal with me with my order. Hope this kind of attitude of workers will be corrected.

Thanks.