StarHub
Reviews and Complaints

Poor customer service sign up many years for starhub, but when i sign up for fist time my number is [protected] i put deposit $200 when my 2year contract finish i renew again then i change new number then staff asked me paid again deposit $200again, but staff asked if i want return the fist number deposit he asked ME call customer service TO SETTle when i call the staff WILL SAID CSLL BACK TO ME AFTER THAT I DIDNT RECEIVED ANY CALL FROM THE STAFF I THINK I WILL SHARE OUT THIS NEW TO FACEBOOK AND INSTAGRAM WECHAT TO LET EVERYBODY KNOW YOUR STARHUB CUSTOMER SERVICE IS VERY VERY POOR BECAUSE CANNOT SOFT THE PROBLEM FOR CUSTOMER

Hi,

I reconstructed my Starhub Broadband last year after a Customer Service Agent called me to recontact due to my previous contract expiry. He ordered me a plan which consists of Free Netflix with 2 Movie Passes (English & Tamil).

Last month, I received a Message stating that some of my tamil movie channels will be removed and I have to get another package of Tamil movies for $15 per month. My question to them was, why is Starhub breaching my contract. I accepted the contract based on what they offered me but now they are removing part of the subscribed channels! And worst still, yesterday I received another message stating that some more channels will be removed again and to get another package! Disappointed that no one from Starhub called to inform me of the change! How can Starhub breach Customer's contract?

I called them and told them to disconnect my Starhub TV Services including my Broadband Service. But they are saying that a Termination Fee will apply if I break my contract! Isn't this atrocious! They can break their contract terms but Customer's can't!

Before I go further to the Press, I demand Starhub to leave my contract terms alone till expiry. Pls let me know how you can assist in this matter.

Thanks & Regards
Raj

On the 22nd Jan 2021 cristopher politud cristomo adviced to upgrade setup box due to the fact that the indian channel will no longer be providing vijay and some other channels. This upgrade would mean no longer local channels.His advice..in order to get local channels, i need to replace by 3 perfectly working google wifi which inpurchased from starhub with 3 Nokia Mesh which would be additional cost 120 for 2 and a discount for the 1st.

There were many interruption with the starhub hotstar channel and wifi issues...a datapoint was previously installed with the issue of poor wifi from starhub a previous issue that was raised due to the starhub outage...reason need stable wifi for online zoom training...
1feb came to starhub plaza sing branch...waited for 2hr...dealt with Franchesca
Unsatisfactory response on nokia mesh
"Asking us you want indian channel or local channel" she mentioned will send technician to rectify...
Wifi was down on the 7 feb...called tech support...3hr ...raised issue about poor wifi...resetted setup box.wifi couple of times..last tech mentioned...will escalate matter...poor wifi connection thru out 7 and 8 feb called starhub to find about tech support for poor wifi...mentioned they will get back to me by end of the day...promise not delivered.many emails were sent to starhub care

Got an additional nokia mesh...Now I have 4 nokia mesh side by side an it still shows poor wifi signal

Why is the product sale to switch from Google mesh to Nokia Mesh necessary, inferior quality...

Pls look into this matter please

I been waiting and waiting sale consultant from switch back to my old set top box. On 16th jan Technicians come install my router and TV set box after install router work fine but set box show no signal then he do some settings change cable and change new set box but still no signal so he advise me to switch back to old set box, I agree to that. On 23th jan the sale consultant call me and promised me to switch back to old set top box and ask for my confirmation and process, from that day start I wait until now he still no call me when to install back the old set top box. Is it so difficult to switch back? Pls advise.

Dear Sir / Madam,

I am extremely upset by the way or protocol that the billing customer care consultant is dealing on starHub reminder payment.

I had made 3 attempt calls to reach out StarHub on 31/1/[protected]@3.15pm so to enquire why I received a letter of payment reminder after 3 years? As I told one of the care consultants that I had personally settled all payments at StarHub Plaza Singapura office in 2018. However, he said he was unable to handle it and need to transfer me to starhub cable section, also told me that his Customer care manager is not available when I requested to get any manager to look into this bill issue. After he transferred my call to Customer Service but the line kept playing music of starhub.

Can some one assist me because I think this reminder payment is ridiculously annoying as I said I had settled in person at StarHub Plaza Singapura office in 2018? It has been causing me unnecessary time and effort to reach out to starhub!

Please call me at +[protected]

Best regards,
Leong

Bad Customer Service

I am utterly disappointed and appalled by the service of Starhub, especially by Thran who is your service manager from the mobile general enquiry department. I had signed up for a mobile line online, however I did not receive the phone or sim card, as per promised by Starhub. Also, no one informed me on the changes to my delivery date, which was agreed and also confirmed by Starhub. When I called in to check on the status, the customer service officer instead claimed she could not see any subscription on her end and it took her close to an hour to transfer the call to a manager by the name of Edison who said that there were some error by the online team. Despite my numerous attempts to request that an exception be made to send my mobile device, since I made prior arrangements to be available, nothing transpired and I was informed another manager will take over the matter on sat(23/01/2021). I was informed that the manager who goes by the name of Thran will give me a call by 10am. He then gave me a call at 12:33 pm (2 hours 33 mins delay).
Thran did not at all sound sincere or genuine, but instead he chose to handle this with complete disregard and incompetence. He was rude and while we spoke, I was directed to another department, which he claimed was a glitch of the internal telecommunication system of Starhub. He sounded irritated and unhappy that he had to assist me on a genuine problem which was caused by the internal processes of Starhub. As I had to keep both my Friday and Saturday available, I requested that he bring this up to the relevant department for assessment and exceptional handling. However, he said he was the only person whom I could speak to within Starhub. Again, I requested for an alternative point of contact but he was adamant that only he had the complete authority to decision making and even went on to speak on behalf of Starhub at an organisational level, saying again that he was the only one who could speak to me. Since I was making a request which he felt was out of the ordinary, he got agitated and even argued with me, which to me, from a customer's perspective, sounded aggressive.
I would like the management team of customers relations to look into the training provided for the personnel who are placed to attend to customers concerns as very clearly, Thran does not fulfil the most basic fundamentals of being a service staff. Also I would like to have someone else attend to my queries henceforth. In addition, I was treated as though I was not a customer (I have been for more than 10 years) and there was no attempt in displaying any understanding to my request. In fact when I displayed unhappiness, instead of mitigating the error he said I could do whatever I want and nothing can be done.
It was a terrible experience and Thran did nothing but to completely disregard Starhub at an organizational level. Starhub was once known for their timely response and highly efficient customer service, but today, Thran has very adequately proven otherwise.

I am existing customer of starhub. I called up starhub to check my broad band contract and wanted to terminate after the contract. After advice and promotions given by customer service, I decided to recontract. On 19th Jan 2021, Starhub contracter came down to change the new braodband and after installing he told us the Hub ID is wrong and we called the cusomer service and they forgot to add .sg in the email according to them. So after talking to the customer service the contracter did a reset and told us after 2 hrs, can watch the channel. After 6 to 7 hrs of waiting still the problem was not solve. I called the customer service at around 11.30pm and was assist by a guy to do reset the email ID and password by sending us a link. Still unsolve. so he told us to take photos of the error messages showing in the tv and upload to him by sending me a sms. After he guiding over the phone, he told us the back end staff will check on it and will get back to us within the next day. We waited till the next day and No one called and we called the customer service again and told them to resolve the case as we cannot watch any channels. They were giving excuses and i got fustrated by their reply and told them to solve it asap by sending starhub people to my home to settle the issue. On 21st, same contractor came down and try to fix another broadband and still the same issue. He said he cant do anything. I called the customer service again with the contractor. These time I waited 25mins for the customer service to pick up my call and i spoke to a staff name Ms.Mithra. she spoke to the contracter herself and still problem unsolved and she kept on telling me she cant do anything and will report these to the back end side, still the same answer from customer service. I explained to her that we already uploaded the error messages and send to techincal side 3 days ago and still no reply from back end and not even a call from them. She promised me they will called in an hr time and they called after 1hr and say still cannot get hold of the back end side. I dont understand what is happening. Is your back end staff too busy to settle customer problem? Till today 22th Jan no one have called us to settle these issue and i have not on my TV for past 4 days. These is ridiculous excuses given by your starhub customer service. If these problem is not resolve by today, I have to report these matter to higher authority or even report to case or media. Given my contact no below and will be expecting starhub to reply to solve the case by today.

Tangavelu S/O Muniappan
HP :[protected]

Re: Mobile Network Signal Issue

Date: 18Jan2021
Dear CEO Mr Eapen,
I am writing to you in this manner as your email at work is not easily accessible. I hope this would not be the only way of reaching out to you to highlight my problems I am facing right now with the services provided by your company.
Firstly, I congratulate you on your appointment as CEO of Starhub. I wish to give you this feedback and hope that you can get your head of the technical team to improve the mobile network signal in my house asap.
My family and I have been loyal Starhub customers for many years. More than 2 years ago, I had moved to a new condo and since then, I had been having very poor mobile network signals or no signals at all in my house. My spouse and I had been putting up with this issue all this while until May 2020, when we had to work from home due to covid19. Your technical team came to check on the problem then but nothing was solved to improve the network as they were tackling the external network issue instead of the network in my house. They mentioned that they will monitor the situation and promised to rectify the issue. I waited for the solution but it never came. Recently on 4Jan, I began to check with Starhub on the issue again. The following is what that had happened:

1)No call from technical team
I had made 3 calls to your customer service because no one from the technical team was calling me back even the customer officers promised that they will. It is only after the 3rd call, a guy by the name of Angelo from your technical team finally called on 9Jan around 9.40pm. We then fixed an appointment on 12Jan between 9-11am to check on my house's network.
Qn: Why no one in technical team bothered to contact me to solve the network issue? Why were they shunning away from responsibilities?

2) No show from technical team
After the appointment was fixed on 12Jan, we specially catered the morning and took off from work to receive the technician. We even received a msg on 9.09am that morning saying that the appointment was confirmed. However, I received a call from the team that the appointment had to be cancelled as the technician who was supposed to come had another appointment to attend to! The team did not seem apologetic about last minute cancellation and there was no initiative from the team to follow up thereafter. I only received a missed call from their general line which only had 2-3 rings! on my phone and they never called back again.
Qn: Why did the team had to forsake my case over others? Why were they not respecting my time? Am I not paying the phone bills from Starhub?

3) Procrastination from Customer Service managers
After the no show from your technical team, I tried many times to request to speak to any customer service manager about the issue and finally I managed to contact your CS manager Mr Wong after much persistence. In fact, no call from the CS managers had been happening since the day I requested to speak to them when the technical team were uncontactable at the start of this entire episode. I was informed repeatedly that the CS managers on duty were too busy and unable to contact me. Only CS Mgr Mr Wong was courageous enough to call me back.
Qn: Why are the CS managers afraid or unwilling to contact me regarding my issue?

4) Broken promise from technical team AGAIN!
After speaking to the CS manager Mr Wong, he was kind enough to help me to confirm an appointment on 12Jan night with the technical team to come to my house to install the signal booster device on 15Jan morning. However, I received a call from Mr Wong on the night before the appointment. He told me the appointment had to be cancelled again as the signal booster was out of stock and the team did not know when the stocks are coming in again. Again, my time was jeopardised and all efforts in my personal work arrangements on 15Jan were in vain. Now, the obligatory follow up to my network problem seemed to be postponed indefinitely. Please note, I am still paying Starhub for the bills sent to me.
Qn: Why is my network problem not seem a priority? Why the technical team did not reserve a unit of the signal booster for me after the appointment is confirmed? Is there anyone to put a stop to the technical team's patronising attitude towards customers?

5) Compensation from Starhub
On 17Jan 6pm, I received a call from a manager from the technical team. Mr Poobalan had taken initiative to call me to discuss about the compensation. However, I felt the compensation offered was not that fair. I was informed that if I were to terminate the contract with Starhub prematurely, the penalty would be withheld until I take up Starhub service again in future. Why am I given a penalty when Starhub cannot even provide proper network as required by the law to their customers? My wife, who is also Starhub user, suffered the same problem all this while. However, she was not compensated for the inability to make calls in the house. Her contract is ending soon. Is this the reason why Starhub is not compensating her as her relationship with Starhub is not going to be binding soon?

Mr Eapen, I could not understand why a listed company like Starhub would provide such service standards to their customers. I cannot imagine network issues are not given priority by telcos themselves. Furthermore, Sturhub was awarded a few good service awards recently. My wife and I, who had been Starhub customers many years, could not believe the service rendered was so ridiculous. I understand that you had just taken up the role as the CEO and since you are totally new in the company, you may not know about this can of worms which had already existed before you came on board(see feedbacks in Starhub fb page & online feedback on service). I hope you could look into my case to resolve my issue. All I wished for is to install the booster device asap to improve the signals and to receive a fair compensation for me and my wife. Hopefully under your new leadership, things would improve and you could help steer the company to greater heights. Thank you for your time and attention. I am looking forward to your response to the above matter. I can be contactable at [protected]@gmail.com for future correspondences.

Yours truly,
Wong Wai Kit Wilson
(case# 1-[protected])
P.S. Both Mr Wong (customer service) and Mr Poobalan (technical) took initiative in their work, esp Mr Wong who dared to take on an arduous task to pacify an angry customer.

I would like to lodge a complaint against StarHub general customer service. I have recently logged in several posts on StarHub community site regarding my issue of no otp, 2FA smses from Singpass / Banks / Companies and no incoming landline phone calls for my phone line since I ported over to StarHub on 24 Dec.

It has been 2 weeks. After several escalation call-ins to StarHub helpline 1633 and messages with StarHub customer service on facebook, this issue is still unresolved. I have been getting many broken promises from StarHub customer service agents on their 24-48 hours call back. Often there are no call back and I will need to call in after the agreed timeline just to find out nothing is resolved. This is not acceptable from an established Singapore telco for such basic service that we are talking about. Kindly assist to escalate my case please!

Regards,
Account holder 1.13911325N

For my bill cycle 1 Nov 20 - 30 Nov 20, Bill Number 1.13348708U, I was billed $28.3546 for an overseas call made to Australia on 19/11/20 with a duration of 38 mins 49 secs. As my call was only for about 8 minutes, I am disputing the remaining 30 mins which was because the line was engaged and did not get through. Please do investigate and refund the 30 mins which was made up of unsuccessful connection and as such should not be charged.

My contact details: [protected]@gmail.com

Thank you.

Regards,

Jenny Liow

Sunanda Devi, StarHub A/C no.1.13489155A
Due to your Customer Service support I have terminated Starhub services on 11th August 2020. I have informed your office about it on the same day. I have made many telephone calls to your office from July, 20020 to November 10, 2020. But until today I have not received any return callas promised by your staff. You have cancelled my cable TV Channel 139 on 18th July without my permission. I have been subscribing for that channel for the last 22 years. Immediately I have contacted StarHub customer service and sales department. But as promised your staff have not rectified the problem/ If you check the records you can you will be able to see the dates and number of calls I have made from July 2020 till November 2020. I have waited until the 10th August 2029 for your reply. On the 11th August I have terminated your service and I am not using any service from you. But you are still sending me the monthly bill for the service which I am not using since 11th August 2020. Can you please try to solve the problem as early as possible.
Thank you
Sunanda Devi

NRIC 2155659 I

Dear Sir/Madam,

We gladly appreciate the business relationships we had with Starhub for up to 10 years. It is with great sorrow that I write to you today regarding the upsetting experience with your services as well as your employee.

The problem began on March 2019 when we had a new Starhub officer by the name of Jovin Loh (Accounting Manager/Sales Consultant) liaising with us. We appreciate the fact that Jovin offered to provide additional voucher out of her own pocket ($100 vch), however, the $100 voucher was promised on 20th Mar 2020 but we only received it on 4th Aug 2020. It was a long delay by her. We had been chasing her for months but she always had excuses to push the date further.

There was another incident where we requested for Linksys router password from Starhub as we want to change the router password. As our liaising officer, Jovin should assist us on this but we received no response from her through email. Instead, it was the helpdesk that assisted us on this matter. There was a few times Jovin claimed that she will help us settle some of the problems we faced but ultimately there would be no more updates from her after that.

Our boss is quite fed up with her poor and unprofessional attitude that we have decided to terminate all our mobile lines with Starhub and port over to another Telcom. It was an upsetting decision by us. We had informed Jovin of the termination and as usual there was no response from her. She made us feel as if we are not worthy of her time. We are extremely disappointed in her.

We thought this unpleasant experience should be over after the termination but we could not believe our eyes when we received the Starhub bill under the mobile number [protected]. We were charged a ridiculous amount of $1, 100 for early termination fee of this line. We have checked on our end that the due date of this contract was on 9th Oct and the official port in date was 7th Oct. I understand that the terminate fee shall serve as compliance to the contract we agreed upon, but I do not agree that we are liable for this amount. Firstly, this fee occurred due to our early termination and the reason of this termination came from your irresponsible account manager Jovin. If she had done a great job in serving us, we would not come to a decision of terminating. Secondly, as our liaising officer, Jovin did not do her part in reminding us of the early termination fee. She should know this fee better than any of us. Otherwise, what's the point in appointing an officer to serve us.

I trust that this is not the way a company does business and that you will mention my concern with your management about this incident. Our boss is already upset enough with your poor services by your account manager, the blood sucking $1, 100 termination fee is definitely going to make him more furious with Starhub.

I hope actions will be taken to discipline your employee to prevent any similar incidents she might have with her other existing customers and hope you can look into the early termination fee issue as soon as possible. We will not be making payment until a satisfactory solution is provided by Starhub.

Thank you for your time to read my email. We will be expecting your kind response at [protected]@lianshing.com.sg. Hope you can put yourself in our shoes and settle the termination fee soon.

Yours Faithfully,
ON BEHALF OF LIAN SHING CONSTRUCTION CO PTE LTD
Michelle Seah
Senior Manager

My StarHub A/C 1.13854759A

I joined the StarHub mobile service in 2012. That was my first mobile contract with StarHub. I chose a plan with a mobile device. I used online service from the StarHub site to get into a contract. Once my request was processed. I received a call from StarHub customer support informing " This is your first mobile service. You opt for this service with the device. You need to pay a 600$ deposit, apart from the paid mobile phone price."
It was my first experience with StarHub. I agreed to pay the deposit. As I have applied online, I asked the customer executive how to pay 600$?
The person responded, "you can handover to a person who was going to deliver a Mobile device."
When I ended a contract in 2018, I have not received any refund. I called on the customer hotline to inform this matter. I was surprised to hear from the customer care executive that there is no deposit paid for mobile service.
After so many follow up StarHub refund only 200$, stating "only 200$ deposit given initially." I am requesting to retrieve all call records, which by default recorded. When customer care call to the customer. The response on this from StarHub is, "We don't have 2012 call record to verify your conversation."
I am still following StarHub customer care in this case. But they are reluctant to help.

As the mobile plan was purchased in 2012, I don't have any paper bills. All printed bills were faded. There is no receipt of 600$ collected by the delivery person.

I would like to have my all deposit back.

On 28-sep-20, I called to change date of relocation.
Person responding, ms negz (?) was
1. Impolite, cutting me off as I explained the issue
2. Inefficient, unlike the previous person who arranged the original relocation date - it was a breeze and took less than 20 mins. I have to wait for ms negz to call me, I couldnt wait on the line for her to check.
3. Displayed lack of procedural knowledge and difference between services of netlink and starhub! Obviously she needs more training. I have moved before and know how each do their part to make for a seamless transition.

Had a terrible experience when I got transfer and played around to help with troubleshooting the modem and router on numerous calls and for hours.
Called them around 4pm today on WiFi connectivity issue.Finally speak to CS agent and when she was trying or pretending to help me, she asked about another broadbands account that was cancelled more than a year ago. I was shocked and told her that flat was sold that's why there is no more account there. After what was she trying to help me and walk me through some troubleshooting experience, she said she would need to transfer me to router Dept. The guy was patient but then asked me to grab my laptop and try to reset or check the interface. I told him I'm not IT savvy and I just want to request for a technician and he said ok but still proceed to tell me how it would help me if I have a laptop as they can't do much on their end. Finally I ended the call and called again to Starhub as the last call didn't resolve anything.

This time was another guy who ask me to go through troubleshooting process again even though I told him I did that numerous times. Finally I insist for a technician to come down and the earliest available slot would be 2 days later. He mentioned that there will be a charge to that and I asked him if it's not the issue with the router or cable, will there be still a charge and he said there will be only the transportation charge. So I agreed to that.

My younger sister decided to finally call as the broadband is registered under her name and put me through on conference call with them. Again troubleshooting and finally they then admit it's network issue. If they had said that earlier or told me it could be network issue and to let them check it, I would have understand and not go through all that hours of trouble.

With all that I finally settle down and have my dinner around 9:30pm. So from 4pm until 9pm to resolve what is actually their network issue. And now I am suffering from gastric pain as I am writing this. This is not worth it Starhub to spin your customers around when you can simply be honest and tell the truth.

Our family will not be renewing the plan after this is up. Today has caused me too much health issue, time and effort just to resolve something that wasn't even for me to resolve.

I already signed up with additional unlimited social pass for couple of months. It was great and there was no problem at all, but this month I figure out that they still reduced my data from my Instagram usage.

This month it already felt suspicious to me because I really felt like my data was decreasing very quickly. Of course then I want to figure out what app contributes to that so I check on the settings on my phone. What I figure out next is the screenshot I attached, I believe that it already describe the situation a lot.

As you can see from the screenshot, the overall data was reduced by 2.8 GB, the same amount as my overall usage. Which is very wrong because instagram shouldnt be counted. Please take note that I already matched the date.

I already reached out to the customer service and the answer that they gave to me made me very disappointed. I am really okay if they admit their mistake and fix this, but they didnt even admit that they're wrong. They just explain the description of this unlimited social pass over and over again, it really takes up a lot of patience to reply their email. They just didnt seem to even read or understand what I'm saying.

It truly feels like I am scammed. If not, I am very open to their explanation.

Thank you.

I have issue loading the tv shows as it shows error 11058. When I called Starhub, they advised me to call their third party manufacturer for the box for solutions. Their only solutions is to go down to their shop for a one to one exchange located at Kallang which operates till 8pm only. I asked if they can send someone over to check and exchange, they said they can't. I asked if they are going to pay for my travel allowance if I rush down after work, again they said they can't.

When I contacted Starhub again, they are only in charge of the sales of the box and any issue with the box, I have to contact the third party directly. They also mention if they ask the technician to come down, they going to charge me but if I make my way down, I am not be able to claim for the travel expenses.

I do not have the spare time to go all the way down to Kallang to do the exchange as by the time I reached there, the shop already closed so am I going to remain unable to view the show till my contracts ended?

Please advice any other alternative.

Thanks

Being cheated signing up mobile line at roadshow and got it in to an ridiculous outstanding amount
Never ever! Never ever sign up any line with starhub when you are at any roadshow or event. Be careful!

One of my family members got cheated. And have to paid up an 1.5k outstanding amount.

Here's the story,

One of my family members was at one of the roadshow on 2006 and sign up with starhub for two mobile line as because they told my family member that they having promotion. (my family member can't remember what promotion was it as it was quite a long time ago, and I wasnt there on the scene plus was very young at that time so didn't know anything about it)

My family told me that on that time the starhub sales person told my family member that both of the mobile line was about $20 plus to $30 plus. And as time goes by, while my family members receive the bill and realise the charger has been increased to about $100plus per month. So my family member called the starhub and asked why, but they didn't give any accurate answer, so she no choice and ask to terminated both mobile lines. (if I wasn't wrong when my family member ask to terminated, starhub still charge the bill for 2 months)

So recently, I tried to help her double check to see if there's any outstanding balance for her as my family member can't remeber did she fully paid or not. (my first initial was to help my family member paid if she hasn't). So here's the most shocking part, when I called up starhub staff told me that the account has a outstanding amount of 1.5k. To be honest I was *bleep* shock at the moment. So I ask for a breakdown if possible, they said can't retrieve as this account has been more the few years back. But they did have the invoice for total amount. And she show me the amount for each month, and the most interesting part is that is each month total balance are different. And lastly there's a $900 plus penalty fee for terminated account. And I asked why is the penalty fee so high? And the best part is that because both mobile line was charged $65 each.

So here's the main point... $65 for each mobile plan line when your roadshow sales told my family member that the mobile line was only $20plus to $30? And in the end charge up to 1.5k? Have try negotiating with them but still die die want people to pay this ridiculous amount. So this is how starhub earn money?! You guys are the one like to cheat those people that don't understand the contract and sign up to get an ridiculous outstanding amount and this is how you guys earn money from them..

StarHub — attn : CEO/MD/board of directors

Dear sir/madam, The purpose of this email is to address of total disappointment
with my payment mode. As always I would like to have a hardcopy paper bill to be send to my mailing address. And i will pay via credit card and send an off line credit card slip with Self reply envelop (BRE) or u call it Business reply envelop.

Back In the days even since this Go Green thing go live you all have stop the service of send paper bill and BRE. After talking to many service manger and I did explain on my part. Due to my busy work I worry that I might overlook to pay of my bill, that the reason I ask for paper bill and starhub and agree and promise to send me paper bill and BRE with no extra charges till... wte from apr 2019 I receive my bill as per normal. To my shocking I been charge extra $1.00 on top of my normal charges.

So I call your hotline and your staff explain to me saying is because I asked for an paper bill. And I very upset on this matter why is it so hard to ask for paper bill to be send to me till I speak to Kavi and Reven. Both are nice able to solve my problem and Mr reven agree to waive of my $1.00 problem and promise to send the bill to my mailing address without extra cost and I will just needs to pay as always. But 5 months later an other billing issues have happen, your paper bill format had change without I knowledge and the most important part credit card information was remove.

I was very upset so I call in spoken to denise, I spoken about 3 problem i am facing
1) Billing format change with me noted and can add credit card inform in
2) As promise by starthub you have agree to send me BRE where are there?
3) I would like to have service recovery on this what can u all offer

I was told he needs 1 weeks time, I have give him but 1 weeks have pass he say he still waiting for other department to get back to him (finance Department). So I give him an other chance. He promise to get back to me 3 days later, after 3 days later he inform me what finance have get back to him saying cannot be done. I was very angry so I ask to get Mr Kavi to call me.

I explain to him full story to him again, and ask why is it so hard to pay like what I use to pay. Mr kavi have call me saying that he did help me to appeal but fail.

I would like to speak to Mr CEO regards to this matter
1) Why other company able to write credit card information slip with attach with BRE and paper bill to send to the customer but why starhub can't
2) Has starhub fail to keep his promise to the customer? (And is not the 1st time starthub have fail me)
3) I trying to pay off my bill please stop giving me problem
4) I with starhub for 4 years and every time you all are giving me problem why

I would like this matter to be resolve fast! and like to speak to CEO regards of my problem. Before I post this in your web page and to the press.
This is no a joke and I mean business

Please call me ASAP

Name: ALEX TAY
Contact Number: [protected]

someone use my number to apply for the star hub tv. i had make a complaint calls few months ago and stated will remove my number. till now i still received sms from starhub!

during the first date of installation on 27 april 2019, i already informed the installer wrong number, they say ok will check, but till now how come i still received text?

please get someone to call me, this is very annoying