Menu
For Business Write a review File a complaint
StartSlice POS Customer Service Phone, Email, Contacts

StartSlice POS
Reviews and Complaints

www.startslice.com

Learn how the rating is calculated

2.5 11 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

StartSlice POS Reviews 11

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
StartSlice POS replied to this review.

StartSlice POS Awful customer service

Awful customer service. Rep lied when we were talking just to make sale. 3rd party equipment company. NOT 24 hour customer service, took 2 weeks to get a call back. Rep couldn't do any account maintenance, always referring us to his boss who was never there. This is a joke, stick with square.Not free processing at all, charges customers ***% and if you want to give customers cash discount you have to go in and change the fee. It is set up as an additional tax. Total ***.

Read full review of StartSlice POS and 3 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
C
C
C. Jenkins
Verified customer This complaint was posted by a verified customer. Learn more

Great customer service very professional, operators very well trained and very knowledgeable of the situation.They actually took the time to get me at set up, I highly recommend this company. Thanks

L
L
L. Hintz
Verified customer This complaint was posted by a verified customer. Learn more

was very helpful and not pushy. I believe we will have a great relationship with Slice.

M
M
M. Pollich
Verified customer This complaint was posted by a verified customer. Learn more

Being an author and going to different conventions with my books I have had the card readers before and card acceptance through other companies and what a nightmare hidden fees surprise charges it was nuts slice cut through all that bowl there were no hidden charges they were very upfront very honest about everything they worked with me to get this up and running and I am ecstatic with their service Zach is a great guy he will take very good care of you

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
StartSlice POS replied to this review.

StartSlice POS I've been trying to contact Slice for over 2 months now , but their representatives were really nice until I signed up

I've been trying to contact Slice for over 2 months now , but their representatives were really nice until I signed up. After that my calls are always going straight to voice mail. My account is getting charged 800$ the last two months for no reason I've never received a member ID nor a copy of any contract. I have a business with two locations and over 800,000k in sales annually.I'm totally disappointed! I spoke with my attorney, and we are filling a lawsuit on *** is a total disgrace!

Read full review of StartSlice POS and 4 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
4 comments
Add a comment
J
J
J. Cormier
Verified customer This complaint was posted by a verified customer. Learn more

My sales Rep *** is an absolute pleasure to work with every-time I ever need paper or need questions answered he gets it done right away no questions asked. I have now given 3 of my family members as referrals to Slice. Best processing company I ever worked with.

E
E
E. Schmitt
Verified customer This complaint was posted by a verified customer. Learn more

They are amazing and *** is outstanding! Really great work always and good experience. Very much satisfied with the company.

A
A
A. Hayes
Verified customer This complaint was posted by a verified customer. Learn more

This company has been amazing to work with! *** made everything easy for me to switch from my current company and explained to me the biggest differences and where they could help us put more money in our pockets at the end of the day! I would highly recommend giving them a chance and if you get to ***, by chance, know he will take care of you! I even had an issue at midnight and was able to reach someone to help me figure out what to do!

K
K
K. Simonis
Verified customer This complaint was posted by a verified customer. Learn more

It was a very easy process and very Professional customer service.

ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

StartSlice POS I have talked to many companies about their pos systems and I got so many different prices but with *** and slice he and his company gave me a

I have talked to many companies about their pos systems and I got so many different prices but with *** and slice he and his company gave me a great price and so far the best customer service I can ask for in a long time and has also been there for any issues we have. I WOULD DEFINITELY recommend *** and slice to anyone who needs a pos system and great service I couldn't ask for a better company and person to work with. You would not be disappointed with the quality of service and equipment that *** and slice has to offer.

Read full review of StartSlice POS and 3 comments
Hide full review
3 comments
Add a comment
G
G
G. Kling
Verified customer This complaint was posted by a verified customer. Learn more

They are the worst in customer service resolutions! Eighty dollars later wrong uneateable food no refund! Do not use them they play switch and bait with food!

L
L
L. Wiegand
Verified customer This complaint was posted by a verified customer. Learn more

Delivery of our equipment and setup for our account was quick, easy, and painless. *** and his team are responsive, courteous, and knowledgeable of their products. We're happy to have them, and grateful for their services and their service. Highly recommend.

T
T
T. Bauch
Verified customer This complaint was posted by a verified customer. Learn more

Horrible account representatives as well as customer service reps. *** minute you sign the contract you are not important anymore and will be ignored.

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

StartSlice POS I wish I wouldve found *** and slice for my business sooner!

I wish I wouldve found *** and slice for my business sooner! What a great transition and top notch guest service! These guys are really out to make sure your POS experience is like no other! Easy communication and GREAT support. *** is a wizard and magician on the initial setup! Also these guys are available anytime you need them for any questions! Imagine trying to talk to your sales guy on another platform These guys are the best in the biz and take pride in their execution to help your business! Cross your eyes after reading this so you can see 10 stars because thats what they deserve! Great freaking job!

Read full review of StartSlice POS and 4 comments
Hide full review
4 comments
Add a comment
T
T
T. Kessler
Verified customer This complaint was posted by a verified customer. Learn more

Slice Processing is a million times better than most other payment platforms.After nearly losing my sanity dealing with Square's garbage scamming platform, where you can't ever get an actual person, I came to Slice.I was skeptical at first, but sign up was quick and easy, easy to get verified. We worked out of our house for a year with Square but we ran very little in regards to credit cards, but then we opened a Brick-and-Mortar store.Much cheaper than PayPal, Square, and many others to receive payments, and the variety of payment choices is astounding.I have had my share of regular everyday issues, but I would call or email *** and would get a resolution usually next day. I even had to switch my equipment and that was a seamless process.Overall, great experience.

L
L
L. Boehm
Verified customer This complaint was posted by a verified customer. Learn more

I have never been this satisfied with a merchant service provider. *** went far and beyond to make sure that any issues or concerns I had were resolved. Quick, courteous, efficient, and superb customer service. Thank you

R
R
R. Mann
Verified customer This complaint was posted by a verified customer. Learn more

Great customer service. Especially with ***. I had my slice machine up and running in no time.

J
J
J. Cormier
Verified customer This complaint was posted by a verified customer. Learn more

Great company to help you when you just starting out. ***. as I call him has been with me all the way he is the best account manager

ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

StartSlice POS I'm a new starting business and was looking for an affordable credit card processing I spoke with numerous companies I gave slice the

I'm a new starting business and was looking for an affordable credit card processing I spoke with numerous companies I gave slice the opportunity and *** was able to obtain my business something that is hard to do he was courteous he was polite he was patient and knowledgeable he was able to negotiate a contract for me that was affordable and I am glad I went with this company if you are looking for a credit card processing system this is the one to use ask for *** tell him *** sent you I fully endorsed this business and believe in their product as well as their customer service

Read full review of StartSlice POS
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

StartSlice POS Misleading company, there are two other companies that charges your bank account, one of them is Clover and the other is ***

Misleading company, there are two other companies that charges your bank account, one of them is Clover and the other is ***. You basically sign a contract to have two other companies charge you $100 monthly combined. I never had the opportunity to use the equipment since my business decided to not accept credit cards and found out they have you in a 48 month contract charging you more than you agreed to, this is without using their services. Called customer support and they didnt provided any help...just keep the equipment that I would never use and keep paying $100 per month. I would like to return the unused equipment and get the contract cancelled. I would never recommend this company ever again.

Read full review of StartSlice POS
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

StartSlice POS The slice company is cunning. The seller omitted it's a 3-year contract.

The slice company is cunning. The seller didn't mention it's a 3-year contract. He failed to disclose it properly. He omitted the monthly charges. He claimed a fee would reduce transaction costs, but that changed after receiving the machine. He didn't say there's a $450 early closure penalty. Unlike others, they don't allow a trial period without penalties. These were all misleading and deceitful sales tactics. Now I'm stuck with Clover, and they refuse to close my account, while Slice avoids responsibility.

Read full review of StartSlice POS
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

StartSlice POS Slice Processing is a million times better than most other payment platforms

Slice Processing is a million times better than most other payment platforms.After nearly losing my sanity dealing with Square's garbage scamming platform, where you can't ever get an actual person, I came to Slice.I was skeptical at first, but sign up was quick and easy, easy to get verified. We worked out of our house for a year with Square but we ran very little in regards to credit cards, but then we opened a Brick-and-Mortar store.Much cheaper than PayPal, Square, and many others to receive payments, and the variety of payment choices is astounding.I have had my share of regular everyday issues, but I would call or email *** and would get a resolution usually next day. I even had to switch my equipment and that was a seamless process.Overall, great experience.

Read full review of StartSlice POS
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

StartSlice POS HORRIBLE company and TERRIBLE customer service

HORRIBLE company and TERRIBLE customer service. I just signed up on October *** and during the sale *** was very helpful, it seemed. During my calls to *** regarding the Clover Flex, I was told that the Flex would cost me just *** per month. Not until after signing the 4 year contract worth $2,600 did I find out that to use the *** card in the Clover Flex would cost an additional $15.00 per month. I found this out from *** in service, during the setup process, I was totally shocked. I called *** had to leave a message, got back to me several hours later, *** R informed me that he knew nothing about this, and would check with his manager. *** called me back several hours later to inform me that yes, I would be charged $15.00 per month in addition to the $*** per month. BEWARE: The prices are not listed on the website, there are many buttons that say click here or click to start, the pricing comes later in speaking to a rep. All pricing is given VERBAL on the phone, nothing in writing until after you sign the 4 year contract. When I did finally get to speak to a manager, he was very insistent that I continue with the service, stating that I did in fact sign a contract. After 30 minutes of going back and fourth, they finally agreed to cancel my service and send me a shipping label to return the equipment, although I have nothing in my email stating that my account is canceled, and no return shipping labels.It should be against the law for companies like this, to not have the pricing posted on the website, for everyone to see. HORRIBLE EXPERIENCE -

Read full review of StartSlice POS
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
StartSlice POS replied to this review.

StartSlice POS This has been a horrible experience

This has been a horrible experience. After speaking with the sales rep *** and him knowing that I was setting up the account for the funds to be withdrawn and deposited into a savings account, he did not acknowledge that they could not deposit into a savings account. I would expect them to know that and also the underwriters. My form clearly stated it was a savings account. They could withdraw fees from that account, but they tried 4 different times to deposit and they were rejected. I never received a phone call or text or even an email to let me know there was an issue. I just happen to check my account a month later and nothing had been deposited, but withdrawals had been made for fees. Now instead of me receiving $1,179.12 I am being charged $100 for each one of the deposit rejections. That means I will only receive $779.12 for my sales. I have been on the phone with *** (Manager), which was not very helpful and not very professional in customer service. I have sent a new form in changing from the savings account to a checking account. There are just too many hidden fees for this company. Charges for Improper return fee $100, *** Program $4.95, Statement processing fee $5.00, Dec. Risk Surcharge .10, Customer Requested Operator Call $2.50, ACH rejection $25.00, Discover retrieval fee $15.00, Amex retrieval fee $15.00, Pass STAR access retrieval fee $15.00, Clover go monthly fee $10.00. Totally ridiculous. I can't seem to get customer service to explain any of this.I have wasted 2 whole days with this company and if I need to cancel there is a $495.00 cancellation fee and God only knows how much they will charge to return the *** System. Very disappointing from a business standpoint.

Read full review of StartSlice POS
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
StartSlice POS replied to this review.

StartSlice POS Apparently, the only way you can get anyone to even reach out to you is go ahead and file a complaint with the ComplaintsBoard.com

Apparently, the only way you can get anyone to even reach out to you is go ahead and file a complaint with the ComplaintsBoard.com. I signed up with Slice because their sales rep informed me that he could get me a better deal than I was paying with another company. After they started charging my way more than I was told I would be charged, the sales rep told me that he would reach out to them to fix the issue. It was supposedly fixed the first time. That wasn't the case, he had to call multiple times and the problem never got solved. He had told me to try it one last time and if they were still charging me insane amounts, he would swing by and pick up the equipment and cancel my service with them. He also informed me that Slice would refund anything over what I should have been charged. He asked me to send a spreadsheet. After I submitted that to him, I never heard anything back. I can not get him to answer his phone or call me back. I found out that Slice has been charging me twice a month in the interim even though I stopped using their service well over a month ago. When I attempted to call them today, they couldn't find my account even though they just charged my bank account so clearly I am somewhere in their system. When the lady I spoke with on the phone couldn't find my account, she placed me on hold for over 20 minutes then hung up on me. I tried calling back and got left on hold for over 16 minutes then sent to a voicemail. This happened 4 times. I have left 2 voicemails and 2 emails, and still have yet for someone to get back to me. I am not even sure how they are still in business with their shady business practices and insane fees. Their reviews on here are horrible. Next time I will be checking reviews before signing up for anything.

Read full review of StartSlice POS
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

StartSlice POS Complaints 0

Looks like StartSlice POS has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent StartSlice POS, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is StartSlice POS Legit?

StartSlice POS earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: StartSlice POS stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights StartSlice POS's reputation as a trustworthy leader in their field. Customers can rely on StartSlice POS's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for StartSlice POS. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

StartSlice POS has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Startslice.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Startslice.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for StartSlice POS have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

About StartSlice POS

Screenshot StartSlice POS
StartSlice POS is an advanced cloud based point of sale (POS) system designed to cater to the needs of small and medium sized businesses operating in multiple industries, from hospitality to retail. This software solution is user-friendly and features an intuitive user interface, making it easy for even novice users to navigate and carry out transactions.

One of the key benefits of StartSlice POS is that it is entirely cloud-based, meaning it is accessible from anywhere, at any time, from any device that has an internet connection. This allows business owners to easily manage their operations on the go and to access real-time data, such as inventory levels, sales reports, and customer data, from any location. With StartSlice POS, business owners can also easily view all their sales data and analytics in one place, allowing them to identify key trends and make informed decisions regarding their business.

StartSlice POS also offers unparalleled security, with highly-encrypted data transmission and storage, ensuring that all sensitive information is kept safe from potential breaches. This provides business owners with the peace of mind that their data is secure and protected at all times.

The software's flexible nature means it can be easily customized to cater to the individual needs of a wide range of businesses. From the ability to create customized receipts to managing inventory levels, StartSlice POS offers everything a business needs to streamline their operations and drive revenue growth.

Overall, StartSlice POS is an impressive POS solution designed to help business owners run their operations more efficiently, while reducing costs and enhancing customer experience. Its ease of use, comprehensive feature set, and security features make it a top contender in the highly-competitive point of sale market.
Ratings on other review websites
Trustpilot
Trustpilot
4.7
431 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. StartSlice POS Contacts

  2. StartSlice POS phone numbers
    +1 (844) 367-7542
    +1 (844) 367-7542
    Click up if you have successfully reached StartSlice POS by calling +1 (844) 367-7542 phone number 0 0 users reported that they have successfully reached StartSlice POS by calling +1 (844) 367-7542 phone number Click down if you have unsuccessfully reached StartSlice POS by calling +1 (844) 367-7542 phone number 0 0 users reported that they have UNsuccessfully reached StartSlice POS by calling +1 (844) 367-7542 phone number
  3. StartSlice POS emails
  4. StartSlice POS address
    15 Main St, Holmdel, New Jersey, 07733-2105, United States
  5. StartSlice POS social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 17, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.