Steak 'n Shake
Reviews and Complaints

Went to Steak n Shake yesterday in Greensburg, PA. It was not busy. We were seated immediately but at least 10 minutes passed and no one ever came to the table not even for a drink order. I went to the counter prepared to leave and asked to speak to a manager. When I explained the situation to the manager and told him we were leaving, his exact words were, "Yeah, okay." No apology, nothing. Obviously, store managers are not receiving proper training and this particular store has no regard for its customers. We visited Steak n Shake often and this is not the first time we have had bad service but the total lack of concern shown by the manager is unacceptable.

I ordered a milkshake at the university of Memphis steak and shake. After I got the the bottom of the shake I found something that looks like a piece of fiber glass wall with paint... I nearly ate it. I don't know what to do about this but I had fiber glass splinters in the roof of my mouth. Kinda unacceptable. I would like some help with this situation if that's possible.

I asked for 3 milkshakes and 2 burgers with no cheese, which she even said "No Cheese?" and put plain on the receipt. We got the burgers but did not look at them and waited for our shakes which took about 20 minutes. when we got home the burgers were slathered with cheese, which I do not like too eat on behalf of my Lactose Intolerance. I am very displeased.

My son and I always go thru the Steak n Shake drive on Dixie HWY in Louisville Kentucky. This particular night the lady at the drive stated she couldn't hear me...I repeated my order..still she said she couldn't hear me..I then stated I would pull forward...all of a sudden another younger lady yelled...HEY BIG FELLA WE CAN'T HEAR YOU AND THEN LAUGHED. We were offended. First of all I am a woman and not too big...and if I was big...why would anyone in your establishment yell that. I was hurt & embarrassed. I just had surgery a month ago that had my left thyroid removed and feel weird because I can't yell loud anymore but clearly don't souND like a big fella. I REFUSE TO ORDER MY FOOD & SPEND MY 30 DOLLARS THAT WE NORMALLY SPEND AT STEAK N SHAKE.

I went through the drive thru Wednesday, January 18, 2017 to grab a quick lunch. I ordered the double steakburger with fries... I paid and was asked to pull up right away. I pulled up behind another vehicle and they finally got their food, I waited another 10 minutes and finally got my food. It was almost 3pm so they were not busy. I pulled away and upon reaching into the bag to eat a fry they were horrible. Very cold and hard. The steakburger had so much grease that I had to clean my desk after I was done. I did not even finish my entire lunch. Very poor quality of food.

We have tried steak n shake by our house store number 335 like 4 or 5 times hoping it would get better and never does. The last time we went was last Sunday for lunch and we always end up with the same server shay w she is a horrible server we always ask for a high hair and never receive it a party comes in after us and she gives them high chairs so I'm like wheres the high chair I asked you for 30 mins ago oh we dont have anymore I'm like well I know I asked you twice for a high chair and now u have none and she's like I'm sorry I forgot . then my husband orders a western BBQ burger comes out with only cheese and bacon nothing else she never came back to refill our drinks or ask if we needed dessert nothing. I will not visit this location again. However east memorial blvd location is run down but service is better and people are nicer.

Tonight 12/26/16 @4211 Conestoga Drive
Springfield, IL 62707 location. My dad, brother and his girlfriend, myself and my family went into this establishment for an early dinner. We waited 15 minutes before being acknowledged and seated. It was then another 45+ minutes before someone came over to take our food order without asking what we would like to drink. Our table got passed 5 times by servers without offering a word or offering to take a drink order. It took them 20 minutes to bring us the drinks and people seated after us had been served their drinks and food. This establishment needs to be checked on by corporate as this is not the first time of being treated this way at this location. All the employees want to do is stand around and talk or argue with one another and not wait tables. Very unsatisfied with the service we experienced tonight. Will not be back.

On Friday 11/25, I stopped at the Highspire Travel Plaza on the PA Turnpike and visited Steak & Shake. As a long time fan of this business, I have visited several locations and always enjoyed their food and milkshakes. I placed an order for a Plain Cheeseburger add bacon and a chocolate shake. This was at 3:29pm, with two or three orders ahead of mine. At 3:46 my order was called. Having watched the person make my burger, I saw him put ketchup on the roll. As this could have been another customer, I didn't say anything until he attempted to hand me my bag. When I asked him if there was ketchup on that sandwich, he confirmed there was. I told him the burger needed to be plain, with just cheese and bacon. He took it and returned to the grill area. At this time my milkshake was ready, half melted with no whipped cream, but ready. My order was called again, and I asked the guy if there was anything on the burger besides cheese and bacon, specifically no ketchup. He replied there was no ketchup, at which time I wished them a good day. This was 3:49pm. Granted Steak & Shake is made to order, 20mins in an unacceptable amount of time for fast food service. If the timeliness were the only factor, I would not feel the need to contact you however. The real problem is when I went to eat my burger, as I was on the Turnpike again, it became obvious the guy had merely changed the bun and given me back a burger with some ketchup and half the bacon. Is this how customers are treated as a rule? I was personally disgusted, but unable to turnaround on the Turnpike and unwilling to do so as so much time had already been wasted. Basically I paid $11 for an inedible burger and a melted shake. This will probably not be my last visit to Steak & Shake, but certainly it was the last visit to this location. Thank you for your time.

359261 Shane
CHK 557
AMT $11.22
StoreID 4PASSE23

I placed this order for my grandchildren around 12:15 pm on 12/30/2015 by telephone: 2 small sprites and 2 small chocolate milk shakes; 1 hot dog; 1 cup of chili; 1 mac'n'cheese with fries; 1 chicken fingers with fries and I was charged $25.16 for all of this. However this is what we received: 2 Lg chocolate milk shakes 2 Lg sprites 1 cup of chili Chicken fingers with fries mac and cheese with fries and all of the ketchup packets were empty and had been used. Total disappointment. Would like a refund.

Unfortunately, I don't think I can stomach the food or shakes any longer. My mother purchased a $15.00 gift card for me because she knew I was a regular customer, but she didn't save the receipt. The card wasn't properly activated when it was purchased. All the restaurant staff said tonight - when I tried to use the card - was "tough luck." You would think that a loyal customer would be something of value - but you would be wrong.

My family went into this resurant for lunch. With small children that were hungry. The hostess didn’t have a table open for 6. (there were 3 tables close together empty). We asked if we could get those tables pushed together for us to be abel to get some lunch! “ I will have to ask” What? Finally we decided to go ahead and get the tables pushed together so we could sit down. the manager then showed up as we were sitting down and started chewing us out for pushing the tables together. I looked at her and said “ we just want to get some lunch” she kept on griping that we pushed that tables together I then said “ just go on - we just want something to eat” Manger named “Becky” said "excuse me” and started again. We said forget it and got up and left went down the road to Dennys! Guess What we walked in said 6 and they automatically pushed tables together! I am VERY disappointed in Steak and shake to have managers that treat their customers in the fashion we were treated yesterday! Hope you take care of this problem as we really like to eat at steak and shake but have doubts about t now!

Me and my family went to dinner there. And the place was packed, it took awhile to be seated but that was no problem. We sat down and the waitress came over and took our order. We ordered 3 milkshakes and 1 diet pop, and our orders. The waitress asked if we wanted any waters and we said No thinking that our milkshakes typically come out with our meals. We waited a long time for our orders and then the manager finally brought out our food. Stated that he noticed that we still did not receive our milkshakes. Our waitress only came back once before our meals came out and brought a diet pepsi. My family all went ahead and started to eat, I took 2 bites of my burger and waited still no milkshakes and no waitress came out to check on us. We had been there for about 45 min. Only saw the waitress once. She finally came over and I proceeded to tell her that we had to eat our meals without any thing to drink. and I asked her if she new where our milkshakes were. (everyone else was done eating at this time.)She said that they were obviously busy. I told her that we were her customers and why did she not at least check on us to see if we wanted something to drink. She said that everyone in there were her customers and she asked us if we wanted water when we came in and we didnt want any. I asked her to get her manager. She left and 15 minutes later she came back with our shakes but no manager and the shakes were in to go cups. I asked her where her manager was and she said he was busy. I told her I wanted her manager Now and she continued to argue with me. Telling me she didnt have to get her manager that I was NOT her mom and had no right telling her what to do. (Her name was Faith and she acted like a spoiled little girl.) the manager finally did come back over and he apologized for her behaver and said he would have a talk with her. But in all the restaurants that I have been to. I have never had a waitress say i was not her mom and she did not have to listen to me. I will never step foot in the Steak in Shake in Troy OHIO ever again. And I plan on letting everyone I know, know what experience I had.

I
had a slip and fall that was obvious it should never have happened and will
happen again. It happened to another person almost a mirror image of what
happened with myself at a different location on Oct 10 2010 in Louisville
Kentucky.

My
slip and injury happened Feb. 17 2014 in Clearwater Florida, as I was walking
to my table I ended sliding 6-10 feet because the floor was like walking on
ICE. There was no warning sign up even though it was so obvious that anyone
walking in the area was likely going to do just like me SLIDE.

This
is a total screw up by Steak N Shake corporate and local management, I am sure
they are aware that whatever cleaning product they use is causing this effect
but don't do anything about it.

In
Florida it is virtually impossible to win a liability case for this type of
incident and they know it so they take the attitude of O'WELL.

The
joke of it all was as I was while being taken away by ambulance they
insisted that I pay the bill which I did

BEWARE
OF THE FLOOR CONDITION IN ANY STEAK N SHAKE YOU GO TO < THEY SEEM TO USE
THIS CLEANING AGENT NATIONALY

Fithy eating areas both restaurants — bathrooms disgusting, managers just shrugged off complaints like nothing mattered, I called owners he just kept lying said he would clean up places but went back month later just as bad if not worse..in sight got to be right motto is a frigging joke. I would tell all do not eat at steak and shakes till thier national policy of cleanliness is changed. Very rude blacks with attitudes work at steak and shakes and just like they have hurt mcdonalds their harlem slum personality is terrible. I'm not racist this is truth you can't have people with a chip on their shoulder doing public work, this is a realist statement, food cold almost always. The whites who worked at both locations looked like crack w*,.. I'm just disgusted with what the food industry has become as a whole. Managers are losers who don"t care at these places.. Igrew up eating at steak and shakes but now I do my best to be honest and discourage anyone from eating at these pig stys.. Submitted with total disdain for steak and shake restaurants (Crapholes a better name for steakand shakes in evannsville in.) n. D. Young,

This place is horrible! Me and my husbands first experience was Saturday and the food was cold the managers were rude and service is bad and slow. This store need serious help or needs to be shut down. Its really sad.

I went there for my first time and was excited I even told the manager, who ignored me. I figured he was having a bad day but I sat at the counter for at least 10 minutes before anyone acknowledged me. When they did they were short and rude. When my food was done, cold fries, a young man, obviously new ( he was way to nice to work in this place) brought my food out and did not know where the ketchup packs were filled little containers for me as all the other employees were too busy to notice. The other employees, 2 management, 1 one year employee and the other a 6 year waitress were standing around talking while this young man went out of his way to do this. As I was walking around they were actually scolding him for doing such a wasteful thing, Horrified I decided to find this page. I probably will never step foot in another Steak and shake. First impressions mean so much. Thanks so much to a bad management team on Commercial Drive,

I just watched a commercial that was the most ridiculous unsafe commercial ever.
This shows a mother driving her family thorough dangerous conditions including under an 18 wheeler, chopping off 1/2 the car, while the family ducks to not get their heads chopped off…

All to get to a steak and shake>

Your marketing company should be ashamed. Seriously.

With the technology and marketing these days, this is what you paid to promote your food.

Went through drive thru window. Asked to have my order checked twice and was assured everything was included. When I arrived home the sandwiches had not been included. I returned to store and manager replaced the entire order. The issue is they disrupted our family dinner. How do we get compensated for the time, gas and inconvenience? Even though I was irate the manager kept her cool. I believe any order error should be rectified with fresh food and $15.00 for gas and inconvenience. A taxi would cost at least that much for the return trip. This was at the Oakland Mall location in Troy, MI on Sat Jan 7, 2012. What do you think is fair?