Steak 'n Shake’s earns a 1.0-star rating from 1731 reviews, showing that the majority of diners are dissatisfied with their meals.
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I am complaining about losing my job and working at an hostile workplace
March 18, 2021
Steak N Shake
Attn: Human Resources & Complaint Division
Dear Mr. Lucas,
Subject Line: Action Needed: Urgent
As of March 3, 2021, I was writing this letter because I was not getting any resolution with Store #31, General Manager, Kim Fowler and I'm reporting this claim so that I can get some help.
These are my issues:
• My hours were cut from 42, 24, to 4 hours a week due to discrimination
• As of March 2, 2021, I was not put on the schedule at all for the entire week
• I was working in a hostile work environment
• I did not feel safe or valued in my position
I have more documentation to present as proof that this was personal retaliation and discrimination. I would like to keep my position with Steak N' Shake, however, I was given the opportunity to transfer to a different store but the general manager and store manager would not allow me to transfer. Also, working at this new location it would be a better fit for me and because my mother is sick and I'm currently living with her. The downtown location would work best for me and put me closer to where I'm currently living.
I would like to ask that this matter be investigated and resolved so that I can either be put back on the schedule to work at a different store.
On March 4, after several attempts to contact someone, I received a text from Daniela the store manager who informed me that she could not provide me with my W2 and that I was no longer employed with Steak N Shake.
Lastly, on March 8 I received a call from the Steak N Shake complaint line from a young lady who I do not recall her name and she took a report but I have not heard back from her and it's been over two weeks.
Please investigate this store as there are a lot of issues that need to be addressed.
Thank you for your help in this matter.
LaToya Downs
[protected]
Service
We were in line before close finally it was our turn we went forward to the speaker to place our order no one answered we kept trying three times then moved forward to the window were a guy came to the window he proceeded to tell us they were close. I responded that we were in line 15 minutes before hand in line we still had cars in front of us an behind he...
Read full review of Steak 'n ShakeCompliment of one of your employee
I went through your drive thru window on 2-18-21 around 1:00pm with my 86 year old mother. As I was trying to place her order by her being confused it was a little difficult. The person by the name of Lathenail Scott who was at the drive thru window who also took our order was so patience and understanding of my situation. He showed nothing but kindness not only to me but also to my elderly mother. I truly would like him to be recognized for his compassion and patience. We need more Mr. Scott in this world so that this world could be a better place to live.
Thanks again Lathenail Scott.
Sincerely,
Greg
Desired outcome: Would like to know that you received this compliment
Service
Date of visit January 3, 2020 3:15-3:30 Told 6 mo. ago store was closing. Seated and waiting 15 min only to have ketchup bottle placed on table and "Ill be with you in min. Male hostess involved with disinfecting and no eye contact. 1 server on floor. Counter, again ignored. Finally "do you want to talk to mgr. No we left. Disappointing
Read full review of Steak 'n ShakeCaustic iced tea
I ordered a large unsweetened iced tea. They said they could only give me a medium because that's all they left. When I got home, took a drink, I instantly knew something was very wrong. I could taste bleach along with the tea. It made my throat sore and also upset my stomach. It is terrible. The restaurant is on airport road in Jackson, MI. I tried calling...
The App and Gift Cards
I have been trying to order through the app for the past hour and can't get it to where I can use my gift card I was given. There isn't even an option for it. Of course the offices are closed so can't call for help and the email for support is just a bot sending the same message over and over again, no help at all.
Burgers
Listen you all, could you please stop all the smashing of beef patties. Your just taking out the nutrients and flavor of your hamburgers. And it would be good if you'd just stop it. You may say "well we're a fast food restaurant" your not!!! You never were. Have to wait in line for 15 minutes at least. Get your [censored] together and hire white managers. Open a...
Read full review of Steak 'n ShakeNot wearing mask the right way!!
We were saying to get out seat and seen this!!
Employee
Hello my name is Tyrone Curtis, I was hired at steak n shake in east Peoria around 3 weeks ago. I was supposed to been training when I started but no one was there to help me train. They would only show me a few steps everyday I worked. Sometimes I would go to work and they would let me go a hour in my shift. Monday September 21st, my manager (who is also my older brother)called me in saying there was a mandatory meeting . When I arrived I was the only one there and he fired me! He stated that it was because of my performance. While I had been working there had been no complaints of anything they had ever asked me to do. From customers to coworkers. I was told that the manager who fired me was only a shift manager and when I called to speak with the actual manager she stated " well if devante says your fired then you are fired". Could you please explain to me if this is the proper procedure to be let go, I'm just not understanding. I have never been in this predicament before!
Here my thing y’all need fire everyone in dave ward conway at they are unprofessional rude as hell their ice cream machine has mold coming out of it they don’t clean the tables properly they was rude as hell people yelling at people their grease is blacker than my bbq grill they put water on the 🍔 to make these cheese 🧀 melt that’s nasty 🤢 [censored] hell they really need help the health department will be in there to inspect stuff because thats restaurant need to close down how u supposed to run a buissness like that wen u wait 15 min in the drive thru lobby I waited 35 min to my order bout time she bring it to me my food was still cold like I said someone needs fix it immediately asap 🗣 they ain’t even enough people in that place to sit down enjoy their meals that place is full with corona virus 🦠 at least the tall guy with dreads had his kid had since enough to help me other than that I would’ve ask for my refund stupid as people ain’t got enough since smh 🤦🏾♂️ help people
Conway ar 72034 they are discussing as hell 🤢😞
Damn that horrible
Vinyl glove in sandwich
After church went to Steak & Shake to use gift card. Placed order at drive thru window and took order home to eat with wife and niece. I got the pork/ hamburger and on the second bite realized something wasn't right and pulled what appeared to be a vinyl glove from my sandwich. I didn't eat anymore and neither did my wife or neice. I took it back to Steak ...
Online order
Order #[protected] I placed an online order of 2 double cheeseburgers, a kids mini corn dog meal, 1 large sweet tea, 1 regular unsweet tea and 1 regular coke. My husband picked up the food only to be told they lost our ONLINE order. I spent $4.28 for the 2 teas only to not get them. I will not go back to the steak n shake ever again. I would also like my refund back for the 2 teas I did not get.
Customer service short change customer, incident.
Customer gave cashier $20.00 he received food which he hand to passage then he was given receipt with $5.11 back in cash. Cashier said your change is $5.11. Customer drove off but 5 seconds later turned around and came back after looking at the receipt which did not show amount tendered. Customer told the cashiet who manager pull the drawer and took out of...
Wait time
I'm an Uber wars driver and I am being made to sit in line for drive thru to pick the Oder up. You need to come up with some way to address this. Twice it AHS taken me 30 min to get the order. I am trying to make money doing deliveries and it cst me money to sit in line and wait. I tried to talk to the manager and suggest a way to bring orders out to drivers but he was kind of rude and did not want to talk about it.
Read full review of Steak 'n ShakeTheft
Steak and shake Employee forced ran my Brother s debit card numbers, who passed away 14 months earlier. Ran it 8 times. Went through twice.
Have called steak and shake 8 times. No one has called back. Was promised They would.
That company doesnot care about customers or employees.
Its catching up with them, by all of the Store closings.
Whoever owns that franchise in Indy is not too business smart.
everything
I went to the sterling heights lakeside mall location for the first time in over a year my wife and I stop going because the inside service was so bad not once but everytime we went so we stop going well we went back saturday night about 10:30 pm went to the carry out window waited 7mor 8 min beep the horn never answered the speaker so I went to the window...
Read full review of Steak 'n ShakeUnacceptable behaviour by manager on duty
on Feb 22, 2020 while out shopping, I decided to take my daughter and grandson to the local Steak N Shake. Upon entry a nice young lady greeted and seated us, took our drink orders and gave us menus. It was at this time, I hear a very loud, rude female voice complaining about a male employee, Tyler, being an hour and a half late. I did find that the...
Read full review of Steak 'n Shakeservice, food
Sat in line for 25 minutes, we we got our food it was wrong after repeating it back to us!! Food was sent back to redo and we then waited more time. Finally they came and said sorry they forgot to remake it. The food was cold and no one even in drive thru after waitress went on a smoke break. Manager had to go out and get her!! Worst food and service ever!!!
Read full review of Steak 'n Shakeall of it
Manager no where to be seen, 16 dirty tables by the time I left. Staff running around yelling across the store. No body knew what to be doing. My server got my drink order said she would be back. Waited 10 minutes before she came back. Took my order, dropped off the food and never saw her again. No refills nothing. Yes they was busy but I used to be a...
Read full review of Steak 'n Shakeservice of meal
on 2/4/2020, we went to Steak and Shake in Spring Hill, FL. The restaurant was admitteldy shorthanded and very busy. H owever the service we received was rather shoddy. After waiting a considerable timem to be seated, it was another wait before the waitress, Gina, came to ask about out order. We ordered the special, double steakburger, small milkshake, added a $1 order of fries, and a classic milkshake, Not large, not complicated. Gina eventually brought 2 glasses of water. Then quite some time later, she did say our order should be out soon. By this time we had been there 45 minutes with only 2 glasses of water to show for it. Eventually she did bring our the food. Just the food, no shakes, no silverware or napkins. They arrived later. In the meantime, 2 customers across from us who had been seated much later, had their food, their complete order the first time. We asked twice more for our shakes. as well as ketchup we had requested earlier. She finally brought one shake. I had to ask again for my shake.it did show up later. She was an extremely inefficient although apologetic waitress. The food was disappointing at best. Will we go back ? I doubt it.
Nina Coulter [protected]@yahoo.com
food
My husband went to drive thru for a chili mac.I got it and no chili meat in it.just noodles, water. grease.I could not eat it.I wont be going back there. it was cold.the cheese was in a small cup less then half full.i did not see anything but noodles and grease.ive always loved steak and shake .as a child, teenager now grandma.wont be taking grandchildren there.
Read full review of Steak 'n ShakeSteak 'n Shake Reviews 0
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Overview of Steak 'n Shake complaint handling
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Steak 'n Shake Contacts
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Steak 'n Shake phone numbers+1 (800) 547-4253+1 (800) 547-4253Click up if you have successfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number 0 0 users reported that they have successfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number Click down if you have unsuccessfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number 0 0 users reported that they have UNsuccessfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number+1 (877) 785-6745+1 (877) 785-6745Click up if you have successfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number 0 0 users reported that they have successfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number Click down if you have unsuccessfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number 0 0 users reported that they have UNsuccessfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number
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Steak 'n Shake emailsinfo@steaknshake.com100%Confidence score: 100%Supportcatering@steaknshake.com79%Confidence score: 79%apphelp@steaknshake.com78%Confidence score: 78%
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Steak 'n Shake address107 S Pennsylvania Street, Suite 400, Indianapolis, Michigan, 46204, United States
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Steak 'n Shake social media
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