Steak 'n Shake’s earns a 1.0-star rating from 1731 reviews, showing that the majority of diners are dissatisfied with their meals.
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Delivery
My order was never delivered from Steak and Shake at 820 Lawrenceville Suwanee Rd., Lawrenceville Ga 30043. This store is about a mile from me. The order was supposed to be delivered to me in 30 minutes. An hour later it still hadn't arrived. Then, the online restaurant site said "delivered" but it never was. My debit card was charged $18.19 on Saturday...
Cold food missing food melted milk shakes from drive througg
10:15 pm June 19 2024 went through drive through ordered food was told to pull forward waiting on fresh fries. Food was brought out didn’t bring out shakes I went inside let them know about the missing milkshakes took 15 more min tires to get two shakes got to the car and the shakes were melted and milky and food was cold and didn’t provide the sauces that...
Whole meal mostly spaghetti with red sauce, charged for chili mac
Just drove thru steak & shake #271 3800 south west college road. Went thru drive thru repeated 4 times that I wanted spaghetti with EXTRA RED SAUCE ASK 4 times so pulled over the eat the fries in my husbands. Meal STONE COLD, spaghetti had one sauce with on it, and NASTY. Walked inside this little Mexican American I assume manager when I explained my problems she said DONT GET MAD AT ME! Then she told the burger guy out loud that she put red sauce on it and said that I had enough, she needs fired or demoted because rudeness and disrespect, bad!
Claimed loss: $14.86
Desired outcome: Refund of $14.86
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Is Steak 'n Shake Legit?
Steak 'n Shake earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Steak 'n Shake. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Steaknshake.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Steaknshake.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Steak 'n Shake and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Steak 'n Shake has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 1731 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Steak 'n Shake. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Incorrect order
I have ibm and allergies. I was helped by a staff member who had walking difficulties due to suffering a recent fall. Her help was most appreciated. I told her as she assisted me ordering on the machine, that I am allergic to vinegar, so no pickle. I also asked that there be no salt. As there is no option out for no salt, the lady said she will tell kitchen...
Read full review of Steak 'n Shakea refund mot refunded
Yesterday I walked in a steak and shake in Toledo Ohio On Reynolds road Around 5 o'clock PM... There was a funny smell in between the doors before entering... Thought nothing of it until an employee A young girl said that she smelt something dead And began searching for the smell... She began moving crates and ran to the back notifying other employees what...
Read full review of Steak 'n ShakeMuncie Indiana steak n shake
I took my family to get dinner ordered a shake with mine. Got the wrong shake. Figured since I really wanted the shake I ordered I will say something. Man wrong idea. The manager lady there ripped the milkshake out of my hands almost breaking the entire cup. Calling me a liar. Yelling at me so I said to dump it out and she could see it was made wrong. (She...
Read full review of Steak 'n ShakeNot having any shake’s.
I paid on the app over 14.99 dollars for milk shakes on the app. I tried to get a refund on my money they asked me to call this number [protected]. I called that number and the person was asking me for my social security number and my card information. I said I am not giving you my social security number. That’s a red flag that there asking for that!
Read full review of Steak 'n ShakeNo help available with kiosks.
This happened at Sandusky, Ohio location on rt. 250. There was no one to h elp with the kiosks. I put in an order twice and was not able to get it through. Finally the manager came out and proceeded to tell me everything I did wrong. I told her we were leaving and never coming back. She shouted, "Good - nobody cares." This same manager once announcer that...
Read full review of Steak 'n Shake and 1 commentService/Looks of Store
I stopped 7/14/23 @ around 1:45p in Goshen Steak n Shake 4025 Elkhart Rd [protected]. The outside of the store was hideous. Weeds were growing everywhere even @ the curbs & flower beds. They didn’t have any ice for drinks! It’s 89 deg out & NO ICE! Then I look through the drive through window & not one employee had a hairnet on the guys all had long hair...
Read full review of Steak 'n ShakeNo service personnel. Kiosk ordering only
7/10/23, 12:10 PM I went in to Steak and Shake in Acworth, GA and ordered a meal from the kiosk, since there were no actual humans to take an order. I tried to pay with a gift card, but it didn't accept it. I ordered the same thing again, and paid with the same gift card, and it said complete, but did not give me a receipt. I called the manager out to see...
Read full review of Steak 'n Shake6/26/23 My family had over a 45-minute wait without service. Unresponsive employees when asked where is my meal?
On Monday, June 26th, my husband, son and myself stopped at the Steak and Shake (504) for a quick lunch. My husband is in endstage renal failure, so he sat down as my son and I ordered our lunches at the 'kiosk' knowing there would be a 'short wait'. Our order was basic steakburger/cheese meals with fries and drinks. Paid and then we waited. People came and...
Read full review of Steak 'n ShakeRefund
I ordered food off the steak and shake app at 7:04 PM on June 7th. It was supposed to be curbside. They never came out with my food so I went inside and they said the order did not come through but I headed on the app saying that it was going. To be ready in 10 to 15 manager was not very nice about it. She's starting yelling and telling me it's going to be...
Store manager belittle and verbally abusing austism employee.
Grandson Zeke got a job at Steak and Shake 2819C Wilma Rudolph Clarksville, TN 37040, he is on the autism spectrum. Miss Debbie (day manager) hired him and work well with him also the evening manager. But Michael (store manager), does not believe in autism. Zeke tried to inform him of it and Michael stated that he didn't care, get rid of it and do all 3...
Read full review of Steak 'n ShakeDrive thru order not taken because they were too busy.
What kind of fast food restaurant refuses to take an order through their drive thru because "they are not taking any orders right now because they received a large order and were too busy to take any orders?" The Steak n Shake located at 4666 Dressler Rd. NW in Canton Ohio that's who. Today, June 3, 2023 at 3:30 PM my husband and I drove 20 minutes for a...
Read full review of Steak 'n ShakeService! No food! My credit card charged! No food! Want my money back!!!
Ordered on line on May 19 2023. We received confirmation food ready in 13 to 18 minutes order number [protected] at store 4310 Southport Crossing. Got there they said that they never received order but my credit card was charged for $43.07. I didn’t get any food. Took phone to show them the confirmation number but couldn’t give me my food! Asked for customer service number which they said I had call! Guess what, number no longer in service! I want my money returned! I’m not paying for something I didn’t get!
Desired outcome: Money back!!!!!!!!
Something like my $ back or something or replace the whole meal
I just got charged 20$ for just 2 burgers no fries no drinks just the burgers n the manager was as rude as could be when I called them Manager pretty much told me that I had to get over it and that that’s what I paid for so that’s what I got and I think that is unfair $20 for two burgers is [censored]ing ridiculous that is crazy no fries no drink no nothing and she charge me $20 for two burgers who how why
Read full review of Steak 'n ShakeDoordash stole my food with your app
I went into your store on 4/21 after ordering on your app. Doordash took 40 minutes to deliver and stole half my food. Manager Amanda talked to DD. Uncooperative. She called SNS customer support and asked to give me a refund. My hamburger and French fries were cold. 3/4 of my food was missing. No brown bag was inside plastic. I still don’t have my refund. She told SNS to contact DD re theft. $43.42 plus $5.14 tip gone. Never refunded. Why? Order [protected].
Desired outcome: I have/forwarded evidence to Amanda [protected] Refund back to paypal. It’s been 10 days.
Can't buy food at steak n shake
I ate at one in dayton, OH and liked it so on my way home I saw it had one on the sign at the exit so I took it finally driving up and down the road it was down a side street. Finally got to order my 1st food at steak&shake, but no, there was 1 guy sitting at the drive through in front of me, so I pull up to order and the guy says it will be minimum 10...
Read full review of Steak 'n ShakeUnhappy with my order of a garlic cheeseburger
Yesterday I went to steak and shake on 16110 South Harlem in Tinley Park Illinois to get a garlic cheeseburger with lettuce raw onions and one tomato and I wanted only the garlic spread on the top of the bun and not on the meat and when I got my Burger and got home I had wilted lettuce a chunk of the end of the raw onion I did not get any garlic spread on...
Read full review of Steak 'n ShakeI am complaining about the manager's aggressive and threatening behavior
I am writing this complaint to have an investigator from the Corporate Office with Steak and Shake to have a complaint fully investigated. On April 2nd 2023 at or around 11 45 a. m at the Steak and Shake at 5426 Target Dr, Antioch TN 37013 Phone: [protected]. I arrived at the location to retrieve and order. I asked the manager why did she tell me they did not have hand sanitizer yesterday on April 1, 2023 when I came through the drive-thru. She then asked me "What you want me to do come around the corner and get you some and hand it to you?. I said it would have been nice because I was an emergency on what was on my hands in the driveway. The previous day when I asked she yelled"No!"and rolled her eyes. SO I asked the clerk to give me a cup of water so I can rinse off my hands. He did. When I went to get an order on April 2nd 2023 she yelled at me and said"I aint doing all that!"I responded ok that's rude. She then told me"Get out her store!, She was not going to serve me!"I said I just asked why did you say you did not have hand sanitizer and why are you so upset? She then came from around the counter, Yelled"You gonna get your [censored] beat TODAY!" GET OUT! I yelled back I was going to call corporate because she completely embarrassed me in front of the store! She yelled, My name is Asia. You want my last name too? I said no, I will have the review the cameras. She was very irate, and she threatened to fight me. She was very unprofessional and she had a store full of customers and employees. I was going to call the police but I decided not to due to the fact she had all teenagers working there with her, and if she got arressted for threatening me they would have to call someone else in or close the store. I need someone to contact me as soon as possible regarding this incident. This manager is a African American Lady who has green dreadlocks and she is very mean and aggressive. When she walked up on me she was in the wrong and I could have defended myself but I chose to leave the premises to prevent further incident. I will have my attorney look into this if noone contacts me as soon as possible. She represents the company in a very bad way and I need to show your corporate office who you have running your establishment with the very unprofessional behavior and vulgur language, Someone need to call me at [protected] or email as soon as possible regarding this metter. Thank you for your prompt attention to this matter.
Desired outcome: I would like a FULL INVESTIGATION, Someone to review the footage at the store. The employee reprimanded accordingly.
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About Steak 'n Shake
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3. Writing the Title:
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Overview of Steak 'n Shake complaint handling
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Steak 'n Shake Contacts
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Steak 'n Shake phone numbers+1 (800) 547-4253+1 (800) 547-4253Click up if you have successfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number 0 0 users reported that they have successfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number Click down if you have unsuccessfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number 0 0 users reported that they have UNsuccessfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number+1 (877) 785-6745+1 (877) 785-6745Click up if you have successfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number 0 0 users reported that they have successfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number Click down if you have unsuccessfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number 0 0 users reported that they have UNsuccessfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number
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Steak 'n Shake emailsinfo@steaknshake.com100%Confidence score: 100%Supportcatering@steaknshake.com79%Confidence score: 79%apphelp@steaknshake.com78%Confidence score: 78%
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Steak 'n Shake address107 S Pennsylvania Street, Suite 400, Indianapolis, Michigan, 46204, United States
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Steak 'n Shake social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 14, 2024
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