Steers
Reviews and Complaints

On the 11/06/2012 Steers advertised the rib burger on special R 10.00 a burger, I got to steers @ 9:30 and was told that its sold out ... I find this unbelievable that early in the morning sold out, I then asked the manager if they had any Yes only 100 and its sold out, ... This is inacceptable because the advert had said unlimited stock

Ordered takeaways from Steers Dowerglen. The telephonist could not have sounded more disinterested if she had tried. Although the man who delivered the package was friendly and efficient, the meal was very unappetizing and left much to be desired. The chicken was tough and tasteless, and the lettuce was limp and rusty. Steers Dowerglen will not be hearing from us again.

I found a fly in a burger I was eating. i then showed it to the manager but he didn't seem to take any action about it. I let it go and the following week I bougth a milkshake there and found a strand of hair in my beverage I didn't bother to complain because the manager is neglectful

The staff at the Steers Glenugie - Pinetown Drive through do not listen to the customer. They tell you what you should be ordering. Last night I had to re-order twice and still did not get what I wanted.
Just listen to your customer and give him what he wants.
Alan

I bouht a cheese burger from the steers in Sea point main road and found toilet paper instead of the cheese.I complained but they just laughed at me.I WILL NEVER BUY STEERS AGAIN!

A Rave burger costs R12.95 - a Cheeseburger on the other hand costs R24.95. The only difference between the two is GARNISH and a VERY THIN SLICE of CHEESE. WORTH DOUBLE? I dont think so! We are getting ripped off. I will never buy from them again.

On Monday at 11:35, me and my brother ordered two good guy meals. In my chips there was a shorth black hair, and i then went to confront the lady at the till. she simply said ' O sorry bout that' . I however donot think this is good enough..

I recently ordered 3 burger combos from Steers in Sedgefield and was disgusted - the rolls were dry (no butter), no mayonnaise & the patty was dried out like it had been grilled for hours on a hot grill and then slapped on. The chips were oily and gross... will never eat there again.

The advert on TV of Steers which use woman that is nothing but pornography which is disgusting and unacceptable!

This is like the millionth complaint I have heard about a stupid R10. Borrrinnnggg... Shallow... Cheap... and !PATHETIC! complaint. Sies.

The Pineslopes franchise, owned and run by one Prenay Jumna (a fascinating piece of arrogance dressed in human skin), sometimes serves meals that are either made from ingredients that are past their sell-by date, or prepared unhygienically. I've had gyppo guts three times now shortly after eating there, and only now have I made the connection.

I won't be going there again.

i will not use Steers ever again there is no service i placed an order on line due to the fact that the Rustenburg branch gave me problems with service before thinking on line order would work out better. No such luck. I placed the order 12h57 and at 14h00 i phoned the branch and they could not help me because it was a on line order hahahaha ... When i received the order at 14h30 it was ice cold and slap chips with bacon is not nice ice cold. I was hungry thinking I will phone and pay 50% and eat the cold meal however the manager was not available at all and once again nobody could help me. I send the food back wrote a complaint to Steers and a day later nobody has contacted me to say sorry about the cold food etc. and the bad service.

I'm currently at steers in Ballito, service is very bad, i ordered a set of 4 burgers they say it comes with 4 cups of ice creams on their menus but on their system it shows I can only get 2 ice creams and management could not help either, he tells me it will take time for him to add that special on the system. He is not even sorry for inconvenience he speaks with his staff not me as a customer . His name is Sipho staff don't even know his surname. Service is really terrible., Please do something about it

Hi My name is Santa
Went to Steers Northmead Square on 6 September at 18h55. Was assisted by KUDZAI who was extremely rude. My wife is elderly and could not hear what he was mumbling. She ordered and he was asking her a question which not even I could understand.
She requested him to repeat his question and he mumbled again. I asked him to please repeat and he became rude and sarcastic.
When she had to enter her pin number she was so nervous that she omitted to press the enter button. He reached over and pressed it for her.
He looked at us if we were of a very low class.
I got upset and took a photo of his name to complain.
My wife was very upset and we did not enjoy our dinner at all. We will rather go to other burger joints to not be treated like this again.

We do pay for our food and there is no need to go through this trauma

I have just ordered 2 Steers Jalapeno Cheese Burgers and 2 large Chips from Steers Corlett Drive for delivery. Upon delivery I only received 1 Burger and 2 Chips. The chips were so bad ( brown and hard), did not look fresh @ all! Was so disappointed as this was the 2nd time it happened! After I told them I wanted fresh chips, as Steers is renowned for its chips! Next time I will definitely return the order! No use calling your call centre, as you just get cut off each and every time! If the Area Manager is interested in calling me - [protected]

I bought a 2x king steer burger which was raw so raw to that even dogs could not eat them, it tasted rubbery, I only realized it when I was like 20 KM outside Johannesburg. I wasted my R160 for raw burgers.I am really not happy about it. The cashier took the slip, their twitter is not responding what a day light robbery by Steers so unfair.

Disappointing service

Yesterday I placed an order over the phone for me and my colleagues. I received an sms confirmation of the order at 12:17. The order arrived at 14:43. I was advised it will take 45min to an hour. I called again after an hour around 13:12, Siphokazi said she will call me back to advise on how far the order is. She never called back, I called again around 13:45 and again Siphokazi promised to call me back. She called me back and advised the order is on it's way. Then we waited another hour and a couple of minutes and we told the driver we do not want the order anymore. I called the contact centre to lodge a complaint, they advised me that the Ghandi Square Manager will call which she did. The manager (Mpho) didn't apologize but asked how she can make it right. She promised us free meals and we advised her that we have already eaten for the day and we are leaving. She can deliver tomorrow. She said she will call me in the morning to find out a suitable time to deliver. Can you believe that today, I called her and she says she forgot my name cause she had lots of complaints yesterday. She DENIES promising us free meals but a discount. I said she can leave it, because she's calling us liars. I am disappointed with your service. Dealing with more than one person but still the service is just bad... from the contact centre to the store.

I visit this restaurant this morning on my way to Jhb, ordered a Bacon and Egg Breakfast Bun, soft Egg. (Take-Away) Mentioned this 3 times to the most unfriendliest cashier ever (Mngwengwe, Silindile)- when I got my order, it was not even put into a packet together with my cold drink, when I asked for it to be put into a packet, the cashier just Sighed and said jah right. Got my order, drove off, only to find out that the egg was hard, not soft has I ordered, no serviette, no salt. Absolutely terrible. Could not turn and come back. I am really disappointed . Les-[protected]

We ordered Steers online last night. At 18h03 I received a message that my order is being prepared. At 19h39 I phoned to find out when they will deliver - the lady said that they don't deliver in our area due to a gun threat one of their delivery people had encountered previously. This was not communicated to us at all so if I did not phone to find out about the order, we would still be waiting. This is unacceptable! When I told the lady it is not acceptable, she couldn't care less. What poor service!

I lodged a complaint with regard to the above. I received a call from the Store Manager who promised to resolve the matter. He asked me what I wanted out of this whole situation and i indicated that I wanted an apology. A few minutes later I received a call from the cashier who still had a stinking attitude telling me that I was lying and that she is sorry but it sounded as if she was going through the motions and not really sorry. She was argumentative and as far as I am concerned she is still being very rude. I am not leaving this matter. As far as I am concerned this matter has not been resolved
I will not set foot there ever again

Worst service ever i orders two Ribster Burgers from the steers at Bara city and they gave me two dry steers burgers .
When I got there I PLACED AN ORDER FOR THE RIBSTERS THE PRICE WAS R56.90 WHEN YOU HAVE THE COKE ZERO AS A DRINK BUT I DIDN'T WANT THAT SO I HAD THE FANTA ORANGE AND STONY AS DRINK AND THE PRICE WAS R57.90 I EVERN ASKED WHY SHE DIDN'T WARM MY PATTIES CAUSE THE STEERS AT DIEPKLOOF SQUARE THE DID THAT SHE SAID THE HAD WARM ONES ON THAT WARMER
WHEN I GOT HOME ONLY TO FIND OUT THAT IT'S NOT WHAT I ORDERED.
M VERY DISAPPOINTED IN THIS I WAS WARNERD NOT TO GO THERE BUT SINCE IT'S THE CLOSEST ONE TO HOME MARA WHAT I GOT WAS SHI***
SERVICE.

I WOULD LIKE THE MANGER TO CHECK MY THERE SERCURITY CAMERAS TO CHECK HOW MY ORDER WAS PREPARED AND IF IT'S WHAT I ORDERED THE DATE WAS 24/09/2019 the time is 16:20.

I agree with Vennesa
my wife went to Pine slopes Shopping centre in Fourways at 10:00 am to buy rib burger specials - no stock
we went there AGAIN at about 7:30 pm - a notice on the window stating "No Stock"
how can Steers run a country wide promotion if they have NO STOCK - you are not allowed to advertise if you can't deliver
i will NEVER supports steers again ! Hope they go belly up !
Siegmund Visser

My husband and I were both hungry after a long day at the doctors and were both looking forward for a nice big boy rump steak (Which cost r94.90 for one). When we received them: it looked like small non-chewable minute - what ever - you could not even call them minute steaks. They were definately not what was said on the menu: "tender rump steak". After complaining to the waiters, the lady that was in charge for the day did not even come to listen what the complaint was about. They still let us pay the full amount of r94.90 x 2. It was horrible meat - the blockman from the butchery where they get their meat from should be fired! The meat was so "non-chewable" - maybe it was an ox or some animal that was hit on the n2? Surely there must be a policy of non-payment for service like this?
Renate filter [protected]) or email dfilter@skyafrica.co. Za

I buy steers basically every second day for lunch... Firstly I havent been able to order their chicken snack pack as they tell me they dont have chicken for over 7 months. Secondly the person taking the order over the phone either cant understand english or cant hear me so it takes me 10 minutes to order. Thirdly when my order gets delivered 45 mins after I ve placed it its always missing something or they dont give me change. Basically steers service is shocking.

just very very bad service, workers dont have a clue what is going on in the front and i can see there is no management on the floor or kitchen to see what is going on with production..everyone behind the counter looks so lost.orders pileing up and no one knows how to disspatch them in tme..making customers very pissed off and impatient because even we can see what the problem is

On the 14th of august 2017 I made a purchase from Steers Brackenfell, the amount is was supposed to be charged was 51.90 which I paid using a credit card but when I checked my statment i saw that not only had the amount of 51.90 been deducted but a further amount of 99.95 I only signed the slip for the correct amount and no slip was presented to me for the 99.95. I reported this to the manger at the store and she requested that I send an email of my bank statment to them showing this double charge which i did I have followed up twice on this and to date have not been remibursed. This is fraud and is not acceptable, I would like head office to comment on this.

WHAT IS WITH THE CAPSLOCK

I went to steers Woodmead 13 June 2012 18:00 and ordered a wacky wednesday meal the store was busy and i made payment, waited an hour and fifteen mins for my order, after waiting such a long time the manager informed me that the store was out of stock, i was refunded my money but lost time and was unable to buy from another store because it was such a late hour i could'nt find any other stores open, am irate as i lost so much time waiting on an order that could not be delivered

hi can you be my friend

Lay off of the cashier, cashiers handle money, not food. Besides, I hate to break it to you, but if you call yourself a "vegetarian for 26 years" and still eat fast food on a regular basis, you have more than likely eaten several significantly sized traces of some form of mean over the years. Sorry...

Not a vegatarian, so wouldn't know. It's just a silly little complaint to me. It's not like the OP had a Vegatarian neon sign and they purposely gave a beef burger.

If he ordered veggie, and she brought him beef is that not considered a mistake by the waitress?

The waitress gave him the wrong burger. Mistakes do happen. Live with it

That would depend on where you live. The OP doesn't provide that, but in a major city, where many of the Steers are located there are many options. Then there is always..the eat at home option instead of ### about everything.

THATS WHAT IM SAYING...

Kind of weird to have a "strong" ethical feelings about meat and eat at a place called Steers.

I enjoy taco bell food and I don't have any problem with lawsuit that might change how it is advertised, but it does show that not everything is as straight forward as people say it is.

Zero doesn't mean none
none doesn't mean none

I also feel that a vegetarian who is trying to avoid meat because of one of a million reasons is totally acceptable and it is their right to be upset when they order 1 product and are given another. The problem I have is the position that they NEVER eat meat and that it is the end of their world that they know they ate meat now.

In simpler terms "those in glass houses shouldn't throw stones".

and pilot the major difference between vegetarian and vegan is that vegetarians do not eat meat and vegans do not meat or animal byproducts. Both of which are under the same understanding that small quantities from "non-meat" and "non-animal-byproducts" are acceptable, but when people are so full of themselves that they can not see the forest through the trees they forget that it is impossible to avoid any animal from being digested. This is even more true for insects since insects are literally in everything... even our clothing.

If you ever looked the box of "beef" it said "taco filling", but the menu calls it "beef". Technically only 35% of the filling is beef and the rest is stuff like water, wheat oats, soy lecithin, maltodrextrin, anti-dusting agent and modified corn starch. In order to call a product beef it can not contain more than 30% fat and may not contain water, phosphates, binders, or extenders. In the near future expect taco bell to replace beef with taco filling, mixed meat, or some other way that gets they away from calling it just straight up beef.

Stealth, it is such a small amount that it is not considered to even be an ingredient.

Take the upcoming taco bell law suit where the taco filling is sold as "beef" but doesn't actually have the right portions of beef & fat to be legally called beef.

Meat in non-meat burgers is the same. The FDA knows that all processed food has meat but in small enough quantities it doesn't need to be listed.

Another scenario where small numbers are ignored is calories. If a food item has less that 5 calories the person who made the food has 2 options that can list 0 calories or 5 calories. You will not find a food in America with 3 calories because under 5 is considered negligible and so many of the companies who make these foods put down 0 calories so they can say it is a 0 calorie food. In reality it is somewhere between 1-4.[protected]~ calories.

I would say that it is mind boggling that people do not know the reality of the world we live in and understand that we live in a world that none or zero of something doesn't mean none or zero. It really means a small enough quantity that it is below a certain threshold.

Murren1, lol normal farmers are 'factory' farming. You don't think you get a 4-10 pound bird in 6 weeks because they naturally grow that fast, or that big, do you?

As of 2009, the last time I checked the numbers, 78% of all chickens world wide were made using 'modern' methods... aka what you call factory farming.

Close to 100% of all fast food and chain restaurant chickens are made/grown that way

Do steers support factory farming? Or do they get their chicken from normal farmers with proper meothods?

With a few exceptions the chicken you eat today is significantly larger than it should be. Chickens are filled up with fat, fillers, and hormones till they literally can not walk and often will starve because they are so fat they can't get to the food laying inches from them.

companies like Nature's Promise offer normal size chicken, but for many of the Americans who are used to giant size portions they can not even recognize a proper portion.

Combine that with the cooking times for these types of places are standardized and employees are not checking the food they are checking the timer it is easy to see how a normal size portion would quickly get over cooked. Resulting in an even smaller size portion that is dried up and appears to be such a poor quality piece of food.

The most plausible reason for your food was as follows:
Back at the chicken house, early morning, the workers come to pick up the chickens that are roughly 6 weeks old. They grab them quickly looking for chickens about 4-5 lbs, but somestimes they grab chickens that are smaller because it is dark and they are working through hundreds of chickens in a space that is barely big enough for the chickens to stand in. So to clear space they will grab smaller ones that are closer to the goal size. This gives them space to walk around and get to the bigger chickens that are 4-5 lbs.

One of those smaller chickens found it's way to your kids meal. It was probably only 4 weeks old and why it was smaller in size then you are used to.