StubHub
Reviews and Complaints

Can i give zero stars? Can I state that I'll spend the rest of my life telling anybody I meet that StubHub's customer experience compares to hanging out in a back alley preparing to get mugged? While they may claim to be a lot of things and may be a well funded organization, the end effect of this lousy company and even worse "business model" is scam, pure and simple. I spent nearly $3000 on a ticket that was fake and I only found out at the venue. DId this joke of a junk sale offer an apology or explanation? No. Did they give me a full refund? No. My experience with this company left me completely speechless, for all intents and purposes, you may as well be dealing with con-men in a backroom operation somewhere. Buyer beware - In my experience, they're scam artists and recklessly facilitate fraud for profit. That's precisely what they did to me. Inexecusable, unless of course StubHub truly seeks to be a haven for fraud, deceit and criminal activity.

OrderID #[protected]

I originally listed 4 tickets for sell. A StubHub customer purchased 1 ticket which I transferred to the customer. The customer didn't claim the ticket so I cancelled the transaction. A StubHub employee via phone assisted in returning the ticket to my account. The 4 tickets were then sold to 2 customers. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. StubHub employees were very helpful in returning the original ticket to me and forwarding it to the second customer however at no time was there mention that if we proceeded we owed the first customer a ticket. I disagree with my credit card account being charged for the 1 ticket to the first customer. There were still plenty of comparable tickets available that the customer could have purchased without me having to pay for it.

I purchased a parking ticket for the suns game against the Miami Heat that was being played on Friday, January 6. The parking pass I purchased, and the confirmation I received via email, which I am happy to share if needed, says that it is for “Footprint Center Parking Lots”. The section specifically reads “Footprint Center Garage”. Despite the hassle of having to wait and confirm purchases on StubHub, and the nonrefundable nature of them, I printed the parking pass, which was a requirement. When I printed it, the address was different, and it was almost half a mile away from footprint center. One of the people I am traveling with his handicapped and one is a young child. Total bait and switch from Stun Hub.

Bought 2 hockey tickets from Hockey. Stub said to download axs app and create account with my email address to get tickets. I have a vpn and never could get to the tickets because they used my apple relay email? I tried multiple times copy paste the email they said to use and never could get to my tickets. I bought the tickets nov20 and it’s now jan6,the game is Feb18, room booked, plane tickets bought,called multiple times. Finally filed complaint with pay pal but they refused because stub hub said the tickets had been delivered. Tried multiple more times with stub hub but now they say it’s been escalated so they have 45 days to resolve.

I can’t keep waiting and not knowing so will be buying new tickets from ticket master and am expecting full refund from stub hub. We planned our trip to Vegas accordingly to when we could go to this game and feel that I shouldn’t have to keep begging to get the tickets I’ve paid for

Hello,

I recently listed 2 tickets on StubHub, do not split. Stubhub sold one ticket and then sent me the attached email that makes 5 references to tickets - plural. So I transfer the tickets. - 2 tickets. I attended the event, both seats were used. I emailed StubHub they said tough luck, I spoke to a supervisor who said tough luck and hung up on me.

order no.

[protected]

Dear sirs,

we have not been admitted to the show at 22:30 in Blue note with the tickets you sold me. Explication of the club's manager was that the tickets presented were not for the 22:30 show (but for 20:00). I had to pay once more for the tickets to attend the show.

I'm very upset. Coming 7000 miles from Europe, paying 488,80 USD for the invalid tickets plus 110 USD for the entrance, it was not what I have been expected. Please refund my money to my account to which you have charged.

Kind regards,

Rimas Butkevicius

e-mail: [protected]@forensic.lt

phone no. +[protected]

Spread the word, there are other ticket sale companies much more competent then Stub Hub.

I purchased Mets Spring Training tickets for section 8. I received a confirmation that section 8 tickets were purchased.

I received a second email stating my tickets were for section 105.

I have been in contact with Stub Hub four times over the last two months. Each time I was told it would be resolved with 24-48 hours. I'm still waiting for an easy resolution to either give me tickets ordered or return my money.

I have called five or more times in the last few months and i still do not have my money that i am owed from new york yankee tickets that were sold on 9/20/22. A supervisor never is available and the customer service reps do not help they apologize. How many times are you supposed to change your default payment before you get payment?

order id date amount

[protected] 9/20/22 $54

three tickets were sold for the ny yankee/pirates game on

9/20/22. I do not have payment.

Joseph valentino

[protected]@gmail.Com

[protected]

I listed tickets on StubHub a few weeks ago. I was using my husband's account which he had never even used. He had created the account years ago. I am a first-time user. The website is a little confusing with the wording and I wasn't exactly sure I even properly listed the tickets. In the meantime, I'm going on with my life, work, kids, etc. Fast forward a few weeks and my husband gets an email (12/14/22) that the order was canceled and I was being charged $900 for the price all three tickets. They said someone had tried to buy the tickets and we didn't deliver the tickets to the buyer before the order was cancelled and they had to charge me $900. I never received an email from StubHub letting me know the tickets had been sold so I had no idea. Like I said, I was a first-time user and wasn't even sure I listed the tickets properly and then I went on with my life and didn't check the site again. I begged and pleaded with them to remedy this situation instead of charging me $900 for NOTHING. $900 for nothing! This is a SCAM. I finally got someone to agree to only charge me half of the $900, but I still haven't seen the $450 refund on my card. The only charge I have is $900. I want all of my money back, not just 50%. This is not acceptable to do businesd this way. if they can send an email stating they are charging my credit card, why didn't I get an email about my ticket order? I got nothing about the transaction.

Tried buying tickets multiple times with multiple cards. Every time the card was accepted, then 5 minutes later received an email saying sale was cancelled. Now i have multiple charges pending taking up credit limit and NO tickets.

I am one of the millions of moms that tried to get taylor swift tickets for my daughter during the ticketmaster presale dumpster fire. Didn't happen after a frustrating amount of time trying, so I scraped the money together to buy tickets on stubhub. I spent hours trying to find the right show, at the right time, at the right price. Thought I found the exact perfect seats this morning after clicking the seat map, pulling up photos of the venue and studying the location. I happily purchased and was feeling like I won the mom-version of the world cup. A few hours later, the seller sent me the tickets and they were in a different section behind the stage. There is no way I would have spent that much money to sit behind the stage. So incredibly bummed. I called customer service and they gave me the instructions to return the tickets to sh. I have done that and now I am waiting to hear from the replacement team. Any chance i'll hear by christmas? I really wanted to give these tickets to my daughter for her present. I am disappointed and starting to worry i've lost an insane amount of money. Too much to hope for a christmas miracle of tswift tickets?

I'm an active seller with Stubhub. ever since they went through a software update they "call it" last summer I've had nothing but issues. 4 weeks ago I listed my season seats for MLB next year. on all 81 orders I indicated that I will deliver the barcodes a few days before the event. For one I don't have barcodes until the MLB team releases them to me until a few weeks before opening week, so I cant deliver what I don't have and this is why I said I would deliver them this way. After several sales since I listed a few weeks ago I noticed that in the confirmations it said "now is the time to load your barcodes" I thought this is unusual, I indicated that they would be delivered when I have them next spring and no later than 2 days before the event. A few days after that I get an email that one of my sales is cancelled with no explanation why. 2 days after that I get a call from Stubhub, sir we would like to know when your going to upload the barcodes for the event taking place Aug 2023, we have the buyer on the other line. I explained to him, on all listings I would deliver the barcodes when the team provides them to me and no later than 2 days before the event. All my listings over all these years have been inputted the same. The representative from Stubhub, then out of nowhere hung up on me. At this point I was very dissatisfied. I have delivered thousands in commissions to this company over the years and they are asking of something that I cannot do and they hung up on me. I immediately then call Stubhub back, this time I get someone very nice, I explain the situation, he is sympathetic and apologizes for the other rep hanging up on me. He said he would take care of everything and because it was not my fault I wouldn't be charged, "great" as I should' be. Today I get an email, the same order number that I will be charged for not delivering the barcodes in time for an event 8 months from now. I call, the rep that I spoke with said he sees no notes regarding this. He said "I have to get this escalated, look into it further. certainly you can, your calls are recorded. I even explained, hey I can still sell these tickets to the buyer. Your the ones that cost me the sale in the first place now your going to charge me? He then asked if I could call in 48 hours to figure out the solution they have come with. I asked why do I need to call? your first tell me I'm not being charged for a mistake on your end, you cost me a sale, today I get an email that I will be charged, and the icing on the cake your going to inconvienence me to call back once again for your mistake?

Yes sir, we will not call you, its up to you to follow up. I personally work in customer service, have been for 20 years, and this company has the worst I have ever experienced.

I ordered 2 tickets for a concert scheduled for December 10th on November 1st. StubHub’s confirmation email to me said the seller will transfer the tickets on November 2nd. I get an email the same day (Nov. 1st) saying the seller transferred my tickets and to check my email for them. I looked through every folder in my email (I only have 5 folders) and saw no email from a seller regarding tickets. Called StubHub and they walked me through searching each folder for keywords; like I’m some idiot who is new to email. They said they will escalate the issue for resolution. A week goes by and I get this email from StubHub:

“ We are contacting you regarding your order# ********* for Straight No Chaser on 10 December 2022.

We’re following up about your Mobile transfer tickets. We’ve contacted your seller, and our dedicated team is working on getting your tickets retransferred. You can expect an email from us when we have successfully re-transferred the tickets to you.

We’re sorry for the inconvenience and appreciate your patience. We’re here to make sure you get your tickets in time for the event!”

I’ve called 4 times since then and have got the same response, it’s been escalated and they are working on it. I called again two days ago asking for a supervisor. Was told they will put a note in the system and a supervisor will call me back before the end of the day. Never received a call. This has been the worst experience for ticket purchasing. The only time I’ve used StubHub. I normally use SeatGeek. Now I know why.

Below are screenshots of my order on the app. First one has the button for “Get Tickets” and the second one is where it takes me. No tickets anywhere to be found.

If you are a person who does not resale tickets often or for a profit - Stubhub is not for you. There a lot of hidden cost and rules. You are 100% responsible for knowing all the fine print. Stubhub posted my tickets for an event that was canceled (I had these tickets posted). I had the orginal tickets posted but did npt realize when the event was reschedule - Stubhub would repost the new date without my knowledge. The new tickets sold (which I never posteds) for the new date - which I could go to - and I could not give up because my 15 year old would be so upset. Bottom line they are charging me $607.50 for tickets that I never posted. Of course somewhere in small print is a statement that if a concert is rescheduled - they will repost the tickets - without notifiying the seller. If you do not sell tickets often - use a different business. These people are awful - customer service is awful - the reps and better than the management. They will send your dispute to collections and lock you out of your account. Unless you sell tickets as a business do not use StubHub. Not seller friendly!

I sold 2022 Breeders Cup tickets thru StubHub, 2 for for Friday and 3 sets of two for Saturday, all with parking pass. Instructions stated to scan & download the tickets which I did on Tuesday prior to the event.

Friday Buyers got in with no problem with scanned tickets. 1st set of Buyers got in Saturday with scanned tickets and no problem. However at between 10am and 10:30AM the morning of the event, I received an e-mail after the event opened that my 2nd and 3rd set of tickets were cancelled as a scan was not permitted and that the Buyers needed the actual tickets. So from Tuesday until the Saturday e-mail, there was no notification from StubHub that I needed to send the actual tickets.

StubHub claims I am responsible for getting the correct tickets to the Buyer in their StubHub-favored intricate Seller responsibilities. I followed the website instructions which made no directive to send the actual ticket which apparently Keeneland Race Track required. I am now out my original cost of the 4 Saturday tickets and parking pass followed by a $2,300 fee charged to my credit card that I did not authorize.

It took me 4 phone calls to finally get someone to speak to this issue to no avail. They stated my issue is with Breeders Cup ticket office which told me they would never accept a scan for tickets.

I would gladly join a class-action lawsuit if others have had this same issue.

StubHub states that it is with you all of the way.

Ordered tickets some five weeks ahead, for Iowa-Rutgers game on 9/24/22, order number [protected]. Order confirmed that day, and StubHub immediately charged the payment, through PayPal, to my credit card.

Tickets never delivered, although a dozen telephone conversations took place with StubHub representatives over a four week period. Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event, as StubHub dealing with many other problems. Told "Do not worry". Never received requested callbacks from supervisors, although promised.

Forced to go to Rutgers Athletic Department, and they made tickets available to me. Then took further efforts to get StubHub refund; got refund, but never received promised voucher, in addition, for all my problems.

Terrible company to do business with. BUYER BEWARE.

Order number [protected]

I sold tickets via Stubhub for a concert in November. They are refusing to transfer me the payment saying that they have refunded the buyer. I have spoken with the buyer who used the tickets and said everything was fine. The ticket provider has also confirmed the tickets were used.

Stubhub say that I did not click the button to complete the sale. There was no button. Their instructions said that if there was no button, you're 'all set'.

On the 15th of this month I ordered ordered 2 tickets to see Elton John and was told via email that I should expect another email regarding my tickets. I noticed the email had come and was glad to know that I would see the artist perform live with a good friend. On the 17th (day of the concert) I checked my email to send my friend her ticket and was shocked to read that my transaction didn't go through. No Big Deal... I'll get others. So I logged back in to Stubhub and purchased two more tickets but at the end of the purchase (after I'd paid) I was notified that the tickets would be transferred in 24 hours. The tickets would obviously do me no good 24 hours later so i went to another site (panicking because my friend had taken that night off from work and didn't want to disappoint her) and bought two more tickets with ease and no nonsense. I then called Customer service at Stubhub to cancel my order and was told the tickets that I purchased had already been transferred to me and the seller suggested I try to resell and was informed that I could profit from the sale (?). I did try to resell... and not for any profit... however I never got any confirmation that the tickets were listed for sale. Every time I input the required information and clicked submit I'd be back to the first window where you are able to choose the sell option. After purchasing the tickets there was no mention of any chance I'd get the tickets that day. Just "your tickets will be transferred in 24 hours"

My name is Martin Tulare

The Stubhub order number I'm disputing is #[protected]

* In the photo I've included you can see the order was cancelled. That simply means the tickets were not used. I've not received any notification from stubhub or my bank that any refund has been made to me...

I have been a loyal customer of Stubhub for years. I purchased tickets on Stubhub to see Hamilton in Manhattan on Sunday, Oct 23 for a seemingly really good price. We had someone visiting from overseas that wanted to see the show. I didn't worry, since Stubhub allegedly backs up their sales. I received an email on Oct 13, 2022 telling me that the tickets were sent. They weren't. I checked my entire email history. I have also received ticket transfers before, and know it works. I called Stubhub immediately (the next day). They sent me a confirmation that they were contacting the seller to get a retransfer of tickets on Sunday, Oct 16. I heard nothing. I called again Friday and was told I had no choice but wait. I called Saturday. They were going to get me replacement tickets due to the lack of responsiveness from the seller, but there were none available within their budget (in the meantime, plenty were listed for sale on Stubhub, but they were expensive). They said that they would refund my money as a credit, so that I could purchase more tickets. I said that wasn't acceptable. After an awkward silence, they hung up on me. I called back immediately, and dealt with a different person. They said that they would reach out to the seller to retransfer tickets again, and that I would have to wait until 10 am to call again, for a 1 pm show. I called back. They said that all they could do was give me a credit for my original purchase price. I asked to speak to a supervisor, Brandon, who would not give me his full name or any identifying number. He told me that all he was authorized to do was give me a credit for my original purchase price. He also told me that since the seller sent verification of the transfer (clearly faked), THEY ARE NOT LIABLE FOR EXTRA COSTS FOR FULFILLING THE ORDER. Incidentally, I had another event I resold on Stubhub because of a change of date, and neither the tickets I purchased nor the replacements ever got transferred, less than a month ago. Had Stubhub acted in a more timely manner, and not let 9 days go by, I could have secured different tickets for much less than I ended up having to spend. Stubhub needs to change their system to get tickets transferred to them and then to the customer, so that they don't get scammed like this and leave me holding the bag. I do intend to take this to arbitration, in accordance with the user agreement, if for no other reason than to have it cost them. Thanks for nothing Stubhub!

I sold 4 tickets to an NHL game through Stubhub the buyer did not like the tickets after he received them a few weeks ago. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. The tickets were exactly what I advertised them as. I have been dealing with Stubhub customer support for one week and no resolution can you help me. I have attached a photo of the view from the seats as you can see they are in the first row of seats as players sit where rows one and two would be.