StubHub review: do not sell tickets on stubhub - it is fraud website 30

Hi Bholta,

I sold several concert tickets on Stubhub.com and had a horrible experience like you. Stubhub DO NOT provide seller protection. We SHOULD all stand up against stubhub and ask our rights back.

This has happened to me twice already. I have lost over $600 through Stubhub. I would definetely be interested in some kind of lawwuit.

I have had this happen several times to me over the past 2 years losing hundreds of dollars. The most discouraging part is that stubhub tell yuo to prove that your tickets were good, you have to get this scan report for which there is no way to obtain Many venues are only open on days of shows and that can be weeks in between shows. I agree 15% commission should include the service to sellers to obtain these scan reports before charging them huge penalties and fees. I am interested in a class action suite as well. Count me in...

First and foremost, if you cannot spell or you are unable to complete a logical sentence; you may not want to post on these sites or maybe you should use MS Word for auto corrections. When people come to these sites for information or complaints, those of you who are verbally or grammatically illiterate may not want to post as this detracts from the reader obtaining logical information. Heck, they have spell check at the bottom of this box. READ YOUR SENTENCES BEFORE POSTING PEOPLE!

This just happened to me for Outside Lands Music Festival and they say I need a scan report etc. There's no one anyone else had access to those tickets but whoever bought them and myself. I was 500 miles away from the event when it happened and the customer complaint is that they couldn't get in because someone already scanned the tickets which is a lie. And funny how it happened the last day of the event as it was coming to an end. There's no way I shouldn't get my money back, because that would be fraud. I'll let you know what happens, but after reading this I'm very wary I might have to take legal action.

I can't tell you how many times they have ###ed me now. Same BS line about a scan report. Venues don't provide scan reports. They know that yet the repeatedly ask for one. I'm starting to believe that every 10 sales they claim tickets were invalid just boost profit. This is an aweful company.

They just got me AGAIN as well. Sold tickets to a Vegas Britney Spears show. buyer claimed invalid. i had actually come into the tickets from a stranger and mostly expected that they were truly invalid - it happens. but due to my experience and also certain circumstances, i was curious enough to check. i called the venue and pretended i was the fan denied entry and needed a scan report to get a refund from a ticket company that sold me tickets... made up that whole story. they did check into it and confirmed, to my surprise, that the tickets WERE VALID. they had scanned one time, successfully. i had called expecting confirmation that my second hand tickets were invalid. instead i found that the buyer was making a fraudulent claim. of course the venue refused to provide any documentation "for legal reasons". odd of me to ask anyway after my story of being denied entry didn't pan out lol... stubhub meanwhile canceled my sale, and charged $200 for the inconvenience i caused the buyer! and of course i am out my cost as well. a $701 swing, from $301 profit to $400 loss. thank you once more stubhub! nice way to treat a multi-year member of the "large-seller" club. fyi most sellers consider this a normal cost of dong business, and really it is. every business is defrauded regularly via credit card chargebacks. stubhub shields sellers from chargebacks, so i guess they consider their extreme buyer-protection policy to be an acceptable way of allowing sellers to contribute to fraud losses. to be honest that may be a valid point, but it sucks for occasional sellers. and its just wrong. the buyer protection policy makes no fair sense and they know it. but sellers will stay with stubhub regardless, where buyers would leave if the burden of proving invalids were on them. that is the reason for the policy being as it is. they accept that people will defraud them and sellers. they expect it is minimal and surely the cost to them surely is minimal! they pass on the penalty to the seller. in my case, as a large seller, they know i'll stay, as there is nothing even close to being adequate for selling outside of stubhub. ticketnetwork etc are wholly inadequate for most brokers. vivid is an up and coming maniac. ebay is crap. stubhub rules the roost and they do what they want. in may ways they are helpful and forgiving, but truly the buyer protection fraud situation is maddening and completely unfair.

I am dealing with a very serious problem with stub hub. I had four tickets to Beyonce/ Jay Z concert and my sisters decided not to go. I listed 2 of them on stubhub and they sold immediately because I listed them low and just wanted to get what I paid for them. I tried to set up a paypal account but had a problem because I live out of the country and paypal does not like international credit cards. I phoned stubhub and asked them to send me a check to my permanent address in Canada. They are now refusing although I can prove payment, address, validity of tickets etc. How can stubhub just keep my money (230 dollars)? Why I am being discriminated against because I live in a different country?

Have you ever woken up in a panic over something?

Have you walked around with an icky feeling all day?

I have -- and it's because of my interactions and dealings with StubHub.

In early January, I made a mistake trying to sell tickets on the StubHub site. In good faith, I followed the prompts and listed my tickets. They were sold, and within the same day the order was canceled. I received a bill for $611 and told I misrepresented the mezzanine area. When posting, I was not given this option, so surely I thought this was a mistake any reputable company would honor and assist with. When I spoke with a customer representative they told me I was charged $611 to cover the cost of another customer's tickets.

An appeal was placed. Again reps at StubHub said the charges would go through -- this was the policy. But I was confused because apparently this was a computer issue, no fault of my own. They refused and refused. They deemed the discussion over and $611 was charged to my AMEX. I received no explanation of the charges, and of course no authorization.

So my mistake of posting tickets turned into a huge nightmare, one that would disturb me for weeks.

I had the same issue. I have sold hundreds of tickets on Stubhub but recently had a buyer state my tickets were refused at the venue. I know my tickets are valid but they still charged me $589. I will be seeking an attorney and will never use Stubhub again.

Same exact thing just happened to me! They claim the buyer was refused at venue and charging me $2000 .. I am besides myself. HELP!

Let's find attorneys to do class action lawsuit. Seriously. I filled iut 4 forms today with different attorneys looking into this. I will continue filling out forms until I find one to take it. I also filed with the BBB against them. They need to be held liable.

This too has happened to me. Starting to feel like I was scammed by StubHub :/

Please let me know if this gets any traction, I have also had the same issue and this needs stopped. Completely unethical company

I am working on this and will post details soon. Please check back for updates or contact classactstubclub at gmail.

Please contact me at ClassActStubClub at Gmail. I am currently working on a solution and will be posting shortly.

My boyfriend had this happen over the weekend. He sold 4 tickets because we couldn’t go and the buyer complained that one was used! Stub Hub needs to protect sellers. When he called and asked why they do not check the scans he was told less than one percent slip through the cracks. If it’s that low they should be helping the sellers from getting scammed. He is getting charged a good amount of money. I am starting up a class action suit and glad to see others willing to participate. Twitter is about to explode with this.

I recently sold some Shawn Mendes tickets and got completely screwed over by Stubhub. I bought the tickets through Ticketmaster (I have done so for many years without issue) and resold the tickets on StubHub. The day of the concert comes and I receive an email saying someone bought (hurray!). They literally just purchased the tickets and StubHub is saying that they needed to have been delivered yesterday (red flag number 1) anyway I upload the tickets and the next day I get told that they were "invalid". They are trying to charge me 925$. I don't have that kind of cash just laying around and for someone who works just above minimum wage that means I can't afford my rent or food. Why do they not have buyers provide proof they "couldn't get in". Now I have to wait for my venue to open up again so I can get the scan report. This is insane.

I am a Top Seller on Stubhub. As a professional ticket broker, I have a long standing relationship with Stubhub and am committed to providing valid tickets for customers. I am not satisfied with how Stubhub handled a recent customer dispute that I cooperated with in full and provided ample evidence in my favor. I received an invalid ticket inquiry for a single ticket and investigated the issue. Here are the facts.

1) I purchased four tickets on the same order from the primary (Ticketmaster) marketplace - I provided a purchase order receipt.
2) All four tickets were sold on Stubhub. There was no complaints about the other three tickets being invalid so the purchase order as a whole was still valid. I contacted the primary marketplace and they confirmed my tickets were never cancelled by the primary marketplace without notice. In effect, proving that my order was valid, since Ticketmaster doesn't cancel portions of orders.
3) I sell all inventory on a Stubhub owned point of sale system and my tickets are automatically uploaded into my POS. Stubhub has direct access to my inventory/account and was able to see the tickets did not double sell on another marketplace.
4) We provided a chat with a Ticketmaster rep where they state our tickets are still in our account and weren't cancelled.
5) A scan report which became a hotly contested issue - see below.

The above, without a scan report alone should be enough to call the buyer's claim into question, or at least cast enough of a doubt as to what actually transpired with the ticket to the point where Stubhub could infer that I did in fact provide valid tickets. The problem with scan reports are that they can only prove seller innocence in a perfect situation, which is where the ticket sold shows one scan and one entry. Unfortunately in these cases buyers can resell the ticket and there could be multiple attempts with said ticket, so it's nearly impossible to prove that the buyer did NOT have an issue (proving a negative is a logical fallacy), only that the seller PROVIDED valid tickets. It really should be on the buyer to attain a scan report at the venue on the night of the event if they have an issue getting in, as that's the best way to prove that the buyer actually had an issue at the event and isn't just trying to recoup their cost.

After we provided evidence, things got crazy.

First, Stubhub tried to reject the scan report as insufficient evidence. They requested a different type of scan report. The scan report we provided shows two searches, one for the bar code, and one for the section, row, seat number. The scan report showed our bar code with 'no matches found', and then our seat number corresponding to a different bar code. We contacted our Ticketmaster rep asking if there was a different type of report he could provide, he wrote that the report provided was scanned from the venue itself and that it is a valid report. I cc'ed my Ticketmaster rep into the email with Stubhub, so that Stubhub could ask any questions and in order to show complete transparency. The Ticketmaster rep explained that our bar code, 'was never introduced to the venue the night of the event', that's why it says 'no matches found'. This is the smoking gun, as it shows intent to defraud Stubhub by the buyer. How can the buyer claim my ticket was invalid if they never tried to use it? The buyer likely sold the ticket (or transferred it) and the person who gained entry used the new ticket, while the old bar code was never utilized. We stated this, the rep said that it's not possible for the ticket to be transferred, and we refuted this as the buyer could use Trade Desk to transfer the ticket (input the old bar code, it spits out a new bar code and recodes the ticket). This was ignored.

Without asking our rep any further questions, Stubhub then ruled against us and charged us a fine on top of the price of the ticket. After rejecting the scan report we provided, they actually chose to USE the scan report as evidence AGAINST us and ignored Ticketmaster's statements about our bar code never being introduced to the venue the night of the event, and also ignore all other evidence we provided.

When we tried to speak to the rep further, he deflected all our questions and actually told us that he was certain the report did not mean our ticket was never scanned at the event - EVEN THOUGH OUR TICKETMASTER REP STATED THIS IN THE EMAIL CHAIN HE WAS ON. When we asked how it's possible that he could know more about what a Ticketmaster scan report means than Ticketmaster, he couldn't answer the question. Though we protested, he also refused to allow us to speak to anyone else and even refused to look up the new bar code in Stubhub's system to see if perhaps our original ticket had been resold on Stubhub.

The 'investigation' they conducted was prejudicial and unethical in nature. Stubhub did NO investigating on their own and would not look at any of our other evidence, ONLY the scan report they previously rejected, and ONLY to suit their own narrative, ignoring Ticketmaster statements about what the scan report means. After we reported this to our Ticketmaster rep, he told us that they are seeing Stubhub doing this to a lot of sellers, which is very concerning.

Having sold on Stubhub for over six years, I'm flabbergasted at this treatment and hope someone will see this and do their part to correct this issue. I am really not sure what else we possibly could have done, we provided much MORE evidence than the average seller is able to along with accompanying statements.