reebok
The takkie was bending and returned to your Zevenwacht shop on the 21 August less than 10 days after purchase.
Manager on duty advise to leave contact number will be contacted when other manager is on duty.
I went to the shop again on the 29 August the manager on duty said to wait for the other manager again.
We returned to the shop on the 7th Sept, the other manager that was suppose to contact us never did.
I requested that they contact the manager,
The manager that we spoke with over the phone refuse to return the takkie without seeing it.
classic cortez nylon black
Good day, Madam/Sir,
I bought sneakers (Classic Cortez Nylon black) on the 15th September 2017 and had only worn them for one day on Monday 25th September for few hours, only to find out that the right shoe was torn.
Took back the shoes on Wednesday 27th 2017 at Centurion mall Studio 88 explained the problem with the shoe they told me that the regional manager is not at work his on leave and they had said that I must leave my contact details they will call me back till today I haven't heard from anyone, I had to call them and find out what the problem is.
I spoke to Kabelo and ask him about my shoes he said that he was not there when the incident happened, and told that I should wait for 2 weeks they call me back hence there are no sizes at the moment.
I don't know what more to do with me I have the slip they just took the sneakers back, I would like the matter to be resolved urgently hence I am running out of patience and I am thinking of taking the matter to hello peter.
thank you
Kutlwano Sechele
[protected]
Replied
Chuck tailor's-my nightmare at parow centre branch
This worst store i have ever visited.Two months ago I bought a pair of. Chuck Tailor's for R1.149.00 which i already disputed because on the box and selves it said R899.00. I took it nonetheless because I liked it and because it was winter.fast forward 2 months later its broken I tookit back and the manager who's inexperienced unprofessional colored boy appeared tp be more upset.I even spoke to me with a very aggressive tone everyone was looking at us.He even said he'll call security and have me removed from the store.I've been sent from pillar to post today i was told I willl be paid out only for some guy instructing me to go fetch another pair of takkies which does not make sense why would i go back to the store where i was treated like dirt then take another pair of poor quality takkies.Now im sitting with a situation where i dont have takkies was over charged and they dont want to refund me.I will also post to hellopeter so people must know how studi88 do business!
The complaint has been investigated and resolved to the customer's satisfaction.
Please be aware that we rate our customer service as a top priority and yet unfortunately it seems that no matter how we tried to manage your complaint, you were not open to any of our attempts to to resolve it.
For the record, below is the record of our dealings:
1. Mr Davids purchased a pair of Converse Chuck Tailor shoes on the 20 July 2016 from our store in Parow, these were not on sale at that time .
2. In early October 2016 Mr Davids returned to the store complaining that the shoes were defective .
3. The shoes were inspected by the Suppliers (Skye Footwear) who reported that the shoes were not defective but had been damaged due to wear and tear .
4. Notwithstanding same, Skye nevertheless agreed to replace the shoes .
5. Mr Davids however then demanded a refund and refused to accept a replacement pair of the shoes .
6. Despite Mr Davids not being entitled to either a replacement pair of shoes or a refund in terms of the Consumer Protection Act, Mr Davids was nevertheless refunded the purchase price for the shoes .
Many thanks
Studio 88 Group of Companies
Poor customer service
I have a complaint
Regarding studio 88 thabazimbi
There is a sales assistance by the name of sendesh or similar name to that, her service is always poor, she looks tired everytime, poor energy drive, poor product knowledge.
Thank you
I've purchase tekkies online yesterday and expected a confirmation email or sms like all other retailers do after successful payment 24hours later still no confirmation received.
Making me wonder now is this a scam no way bill number or anything received
On the 31/07/2023.
Katlehong Crossing Studio 88
I was buying an Adidas bag pack for my son. The price tag was R399. When I got to the till the gentlemen that was helping me said it was now R480.
To my surprise the price tag said it is R399.
For me it was incompetent.
I just visited your store at Flamwood Walk in Klerksdorp, they closed thr store already a5 17h51 while6 they advertised that they close at 18h00
You can contact on [protected]
Good day. I would like to complain about the high music at polokwane store CBD.Could you kindly talk to ur branch at polokwane to please lower their music. To accomodate offices close to them. Please we beg.
Hi
Studio88 at Bethal Mall
I went to pay thee outstanding balance on my laybuy the cashier had a long face no MOT was followed.
Not even smiling and greeting at me really the Cashier is incompetent of his duties.A training is required to these guys
I just bought a airforce nike sneaker size 4 black 3 to 4 months back at one of your stores in Keinailworth center but now the skin is peeling off, I even bought leather care to maintain the shoes
I went to do a lay buy ,gave them my shoe size and even fitted the shoes that I wa looking for but when I came back to finish my lay buy they gave me the wrong size of shoes and also told me that my size was not available I should come back on Friday they told me all of that with a highly negative attitude so I don't know what to do
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