Subway
Reviews and Complaints

Wait 20 minutes to get to the drive thru screen, place order. Pull to window 25 minutes. I was told I did it wrong. No sub for you unless you want to try again.
You company puts this stupid self serve screen up. Rather complex, sensitive. Takes a long time to order. I went to subway drive thru because I wanted a quick easy meal. Not to learn to be a Subway employee.
I never went back. It's been over a year. Friends and family don't go to subway for the same reason. No one I know wants to go to a drive thru then do the work for the company.
The drive thru, do your own work ordering has cost your company more money than the hire of an order employee.
Epic fail... epic!

I have been a Subway customer for more days than I can remember, what I can't remember nor understand is why some Subways do not accepting their corporate ads. The whole idea is to attract customers with special ads and coupons and increase business! So what's the problem?
Some stores have big signs that say: " We do not take coupons "! Really? I understand the franchise structure, but when you put derogatory signs up reversing what a corporate national ad campaign states, you actually cause a loss of business. And you don't air out your disgruntled comments to your customers. Again really? I don't know if you noticed, but there are a lot of sub shop competitors out there and a lot of restaurants have closed due to the pandemic. You guys in corporate and franchise owners all need to get along or move along! If your not part of the solution your part of the problem!

On Monday, September 27, 2021 at 2:20pm we went into Subway #5243 7300 E Hampton Ave. #A-8 Denver, CO 80231 and placed an order for food. The young clerk who was at the register did not know how to process the order when it was time to pay. He asked the woman who was next to him for assistance several times. It was apparent that he was most likely in training. I told him that I had a coupon for a free bag of chips and a free cookie. He asked the woman how to do this and she was very curt with him and then said to me that I would have to pay for the 2 sandwiches separately, which I did. But then she said the coupons would not be valid because 1 order was for a meal deal. I said I would like to use the free cookie coupon for my sandwich and she refused that. I said I do not understand why and left the counter when my granddaughter said she would pay for a cookie with her order.
All of the tables were not clean. I asked the young clerk if someone could please clean a table for us. He immediately said "Gotcha" and was on his way when the woman jerked the cleaning cloth out of his hand and told us to go to a table across the room because it was clean, I said no, it is also dirty. She started yelling and told me that I could use my manners and say please and thank you. I said I did say please when I asked and I am waiting for you to finish cleaning the table before I say thank you. She then started yelling at us to leave the store. I was too shocked to move. I am a 77 year old female with my 13 year old grandson next to me. She kept yelling right in our faces and ordered us out of her store. My older granddaughter came over to us and told her that she would like to speak to the Manager and the woman said she was the Manager and owner and she ordered us to leave her store right now. I said you cannot treat us like this because we just spent money in your store. She said I don't care and I don't want you in here and kept yelling at us to leave right now.
It was all so surreal. My grandson was so traumatized that he literally did not say a word for at least 30 minutes.
The actions of this Manager/owner reflect very, very poorly on the Subway name. I personally will never frequent another Subway shop if this type of behavior is tolerated by your Corporate Headquarters.

I was surprised and disappointed that the only Subway Restaurant in Carthage MS., 39051 informed me on a recent visit that they no longer honor your periodic coupon mailings. I informed the staff there that this constitutes Advertising fraud and that l will not longer be a customer. I hope this problem will be soon resolved. Kindest Regards, Milford Sprayberry 3456 Freeny Road, Carthage MS., 39051

ordered a coldcut combo online through the subway app in special notes i asked for lettuce tomatoes, extra black olives mustard and mayo, i got onion green pepper and cucumber it even repeated what i ordered on the receipt/

i also ordered the special free chips Friday, called the store manager, she said we don't participate in those specials even though its offered in the app.

my brother had to go into town which is a minute drive. the manager offered to remake me another sandwich. no thank you the bread wasn't even fresh

I went in this Subway today and none of the employees were wearing mask. With the delta virus every where . You would think the employees are wearing mask. I usually go into Subway at least 6 times a month. I just came back from California, Oregon and Washington and everyone in Subways are wearing mask. You need to change your policy in Mohave County Arizona. I refuse to go back in a Subway where I live and buy a Subway sandwich with no employees wearing mask. Employees take to the customers. When they do that they spit in the food.

for the last three weekends there is no cold cut subs available and the staff in wahnapitae are rude . they do not follow the covid protocol. need to wear mask on the nose and mouth and not on your chin. also you tell them little sub sauce and you get lots to the point that the bread get soaky. wife expressed her dissatisfaction to the owner and it must of went on deaf year because the same nonsense keeps happening. i am not as easy going as my wife is. i will have to go elsewhere. i like to support the business in my community but i also like to have what i want when i want it and not hearing excuses. enough with the excuses and fix the problem.

The Subway in Oldsmar Florida on Tampa Road is a health hazard!
a few years ago, I took a co-worker to lunch at Subway and we both became very ill. I avoided the establishment ever since, until last week. I decided that since they were advertising new "everything" I would try it again. BIG MISTAKE! I was SICK, throwing up and diarrhea for days!

Will not eat at your establishment again, until you pull Megan Rapinoe commercials. We cannot believe that under the circumstances your very first decision wasn't to pull them immediately. As an American sharing our view of this, she and your company are an embarrassment to us all and outwardly to others who view us. It's an unnecessary and unacceptable insult by you. What United States company does some thing like this instead of fully respecting this country. Better yet, leave all the politics out of it completely, and common sense is you won't have these kind of issues. Sell your good product and quit choosing political sides. Until then, our once or twice a week visits will be with another establishment that deserves America's support. Signed, us and our fellow angry Americans who helped build Subway to what it is today, and who will help bring subway to what it will be in the future. It's your choice.

I have eaten at Subway in Topeka Kansas at least two to three times a week for years. That all came to a stop after watching your adds staring a very unpatriotic woman that in mind should have NEVER been allowed to represent my great country. I can't believe you and your company would celebrate such a person at the same time making money from the very people and country your spokesperson attacks. No more of my hard earned dollars come your way until you drop Megan Rapinoe. After all
Good cents sandwich is not far away.

I am dismayed that you chose to put this sorry example of an athlete and patriot in place to represent Subway in the media. She has not impressed me with her braggart ways on the field of play, nor with her disgusting displays of anti-American behavior. I, and my family, will no longer visit your stores until you have removed her from her current affiliation with your company.