Subway’s earns a 1.6-star rating from 1142 reviews, showing that the majority of sandwich enthusiasts are dissatisfied with their meals.
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Rewards
On my account online, it says that I have 4 dollars worth of rewards, with one expiring on the 25th of June. I went to 911 Huron St. Vassar, Mi Subway and they are telling me I have no rewards! What is going on! My number [protected]! Joel Trautner. I am not very happy with this situation. Is your reward program a farce? I want this taken care of and expect extension on my rewards!
Desired outcome: Fix IT!!!
Megan rapinoe
Nothing to do with service. Subway used Megan rapinoe in commercial. I do NOT like subway using Megan rapinoe (the kneeler) in their commercials. Will not buy any subway products from now on
Desired outcome: Apologize for using her. Fire whoever supported using Megan rapinoe ,the kneeler. Subway you disgust me
Veggie Patty
I am so disappointed in the new veggie patty. It is completely lacking in flavor. The previous one was 100% better.
Now adding more words because this site says that if the issue is too short then it might be ignored. I now also have an issue with this site.
How do I add another one hundred characters just so that I can let Subway know that their new veggie patty is a failure.
There we go.
My local Subway (Whitby, Ontario) recently stopped selling veggie patties. They stopped egg salad about a year ago, so there is nothing for a vegetarian. Sad to become an ex-customer, because I used to go there quite often.
Unprofessional employees
June 11, 2021 at approximately 12:00 pm. There was 3 females working, 2 subway employees was assisting 1 lady with her 3 kids, the other female employee assisted 2 customer's that at the time wore in front of me, she helped them with they're order then went to cash register to complete the transaction, when she finished dispatching the 2 customer's, she put...
Read full review of SubwayAdvertizing
You using the anti American women's soccer player, Megan Rapinoe in your TV adds is a disgrace! Her kneeling during the playing of the National Anthem not only disrespects the flag and the members of our armed forces who have served, fought and died for it but she helps to supersize a bogus racist narrative that police are murdering blacks nationwide.
This false racist narrative has led the he murder of dozens of police officers including 5 murdered in Dallas by a BLM sniper after the Ferguson riots and two billion dollars in damages from arson, looting, vandalism last year. Why you would use your brand to support such outrageous events is beyond me!
I used to eat at a Subway twice a week but will never do so again. Several other sandwich shops are available in my area that I will now patronize.
I have friends, family and associates that are police officers and in the military. I will spread the word. If this story becomes widespread it will hurt your sales in conservative areas of the USA.
Shame on you!
Desired outcome: Drop Megan Rapinoe from your TV adds. She is a disgrace and so are you if you continue to have her represent you.
Employee
Today 6/4/2021, Lunch time, went into Subway & used the hand santizer, the young lady behind the counter speaks loudy don't beat on it. Mom, was tapping it so it would come out. Next, my mother ask for a small size sandwich (6inch) first. Then she says she has another order, the same girl that yelled at her had such a nasty attitude right off the bat, she speaks very loudly at my mother and says 6 or footlong 3 times! My mom speaks English but its her second language, she is not difficult to understand if she says small or large. This girl continued to be nasty even the employees have said she was nasty to them and they understood what my mom was asking for but the girl would not let them help her. I find it extremely rude and racist! that she kid/girl is working in a public place helping people. Her name is Adrianne, she is suppose to be a manager. IF her name is incorrect, the date is correct. Please have the franchise owner check his camera he will see her nasty behavior towards customers, im sure this is not the first or last time. Canyon lake is small, the same girl worked for Dollar Tree and was rude to her customers and staff too. This information was given to my mom by another person. She will boycot and so I will I, we will tell everyone about the poor service! Even the employees that were there apologized for the girls behavior. How sad has this become. Not only is mom a senior citizen, she is also disabled and from another country. I ask you to please take charge of this matter immediately. Thank-you
Desired outcome: Probation for behavior, deduction in role, Fired if she can't conform or maybe she wants to sit at home and collect a check. ?
Racist employee
I visited a Subway location (1427 York Ave, New NY 10021) today on my lunch break and had the most racist, rudest, down right degrading experience of my life. I entered the location and waited behind the one other customer at the counter who was placing an order... several other customers had their purchases and were preparing to leave. once it was my turn...
Read full review of SubwayEmployee Customer Service
I seen this on Facebook and it is VERY UNPROFESSIONAL. These 2 individuals NEED to be fired. I have NO RESPECT for people like this and they are ruining your NAME & BUSINESS SALES. This should NEVER happen no matter how rude the Customer is...its called Being Professional and doing your best to make sure every Customer whom comes in, gets what they want and leaves HAPPY. This is so DISRESPECTFUL and its going VIRAL on mainstream media! Unprofessional Employees like this is what hurts your business so I hope that you take this complaint serious and take action.
Desired outcome: FIRE THEM!!!!
Order is never correct.
We have lived near this Subway for 7 years. The only way to get what you ask for is to order in store in Tenino, WA. In Seven years we have never had an order come out as ordered online yet. The Turkey Bacon Guacamole, Never comes with Guacamole on it. My wife orders less mustard and it comes with mustard dripping out the front of the sandwich. More time...
Read full review of SubwayEmployee
719 South 32nd Street Muskogee oklahoma. I made an order for two sandwiches. Just two sandwiches to be ready to be picked up when I got there. I get there I have to wait 5 minutes for the employee to come back from the back from whatever she was doing back there. And then the sandwiches of course aren't ready. So she asked me what would I like I said I...
Read full review of SubwayStore didnt accept valid coupon which expires June 11, 2021
I went to store 40828-0 in Aurora, Illinois. I ordered inside the store around 4:30pm. I had a coupon and the cashier who took my order said that the manager of the store was not accepting the coupons. When I asked her the reason, she couldnt answer. This has been happening for quite some time, because I have some friends who also have gone there and when...
Read full review of SubwayDenied service from employee
A rude employee told me to leave and refused to serve me because I didn't wear a mask. I have told everyone I know what happened and asked them to not go to that restaurant. It seems pretty common for Subway to not screen a potential employee then discover how rude they are to the customers. Do something about this chronic problem. Seems like the owners don't care either.
You are funny.
Service
I had an online order at the our local Subway of which I visit quite frequently. When arriving at the store, the door was locked and people in the parking lot said he closed suddenly. He came back up front and I knocked on the door and explained that I had an online order. He then explained that he was closed and would reopen at 2 pm. He was quite agitated...
Read full review of SubwayFood product you no longer have.
Why don't you have roast beef anymore? I liked the subway club. I want cheddar cheese on my sandwiches. All the cheeses you have are white, sandwich places should have all the different cheeses. Please bring them back.
Desired outcome: bring them back. please
Old bread and orders not taken correctly
I went to order take out and placed order with counter lady today 05/06/2021. First thing I noticed, they didn't have a call in order ready for gentlemen that was person ahead of me they barely were making when I arrived made him wait longer. I had to wait while they prepared his, then I ordered on 6" Italian bread turkey with provolone cheese. Paid for my...
Read full review of SubwayPoor service
I live in Texas, the sign on the door said "mask requested". I didn't have one in my car and offered to order online. Service was refused. The workers was very rude.
5/6/21 @ 12:00 pm in Liberty Hill, TX
Franchise choosing to honor some coupons but not all.
I received a sheet of Subway coupons in the mail and have used several of them on the sheet at this Subway location. Yesterday I ordered two footlong sandwhiches and presented the "Free Footlong when you buy ANY Footlong" coupon. The person who made the sandwich told the cashier that they didn't take the "Buy one get one free" coupon. I told him that I had...
Read full review of SubwayCookies and subs
Orderd door dash and didn't get the buy one get one deal, I also had cookies that were all burned and hard as a rock!!! The options for drinks were low and not much variety. The sandwiches were cold, they ran out of steak, I had to completely change my sandwich. There was no bacon when I ordered bacon and extra. I was over charged. I am strongly considering...
Read full review of SubwayOnline order
Explain to me what the purpose of ordering online is?
Placed a pretty large order online on 5/2/2021 at the Dog Lane location in Storrs CT
Received an email order was received and can be picked up 12:00 noon
About 10 minutes later another email was sent that my order was almost ready
So walking in at noon and not a customer in the store I stated I was here to pick up my online order which was already paid for and the lady said "Oh I'm just making them now"
Yeah I feel like standing there when it should have been done as the email stated
Fix this
If the order is prepared until you walk in why offer online ordering?
I stood there just as long as if I just walked in to order
Desired outcome: Fix this problem
Hiring ‘Mostly Repugnant’ Megan Rapinoe
To think an establishment I USED TO patronize thinks it's a money making venture to hire someone like Megan Rapinoe to represent Subway. People don't hate Megan because she's gay, they hate her because she embarrasses the USA every time she kneels. Of the 20-25 MILLION people pulled over every year less than 15 unarmed p.o.c. (on average) are killed. That's an infinitesimal number in the grand scheme of things don't you think? Unfortunately people get shot because they don't listen to police commands! What's an officer supposed to do if a guy reaches for something and you can't see his hands? This whole [censored] fabrication by the left is meant to divide and you idiots are happy to play along. You're just hopping on the bandwagon hoping to profit from what sadly is typical corporate virtue signaling.
Bye Bye Subway
Most Subway stores are franchise they have no control over what corporate does for advertising get over yourself.
No [censored] you piss ant
Subway Reviews 0
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About Subway
Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.
In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.
Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.
Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.
Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.
5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.
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Overview of Subway complaint handling
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Subway Contacts
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Subway phone numbers+31 205 317 300+31 205 317 300Click up if you have successfully reached Subway by calling +31 205 317 300 phone number 22 22 users reported that they have successfully reached Subway by calling +31 205 317 300 phone number Click down if you have unsuccessfully reached Subway by calling +31 205 317 300 phone number 27 27 users reported that they have UNsuccessfully reached Subway by calling +31 205 317 300 phone numberEurope+61 732 530 201+61 732 530 201Click up if you have successfully reached Subway by calling +61 732 530 201 phone number 8 8 users reported that they have successfully reached Subway by calling +61 732 530 201 phone number Click down if you have unsuccessfully reached Subway by calling +61 732 530 201 phone number 10 10 users reported that they have UNsuccessfully reached Subway by calling +61 732 530 201 phone numberAustralia+65 62 272 557+65 62 272 557Click up if you have successfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have successfully reached Subway by calling +65 62 272 557 phone number Click down if you have unsuccessfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +65 62 272 557 phone numberAsia+961 19 996 63+961 19 996 63Click up if you have successfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have successfully reached Subway by calling +961 19 996 63 phone number Click down if you have unsuccessfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +961 19 996 63 phone numberMiddle East, Africa+44 800 085 5058+44 800 085 5058Click up if you have successfully reached Subway by calling +44 800 085 5058 phone number 1 1 users reported that they have successfully reached Subway by calling +44 800 085 5058 phone number Click down if you have unsuccessfully reached Subway by calling +44 800 085 5058 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number100%Confidence scoreUnited Kingdom+1 (203) 877-4281+1 (203) 877-4281Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have unsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone numberDirector Sales Operations+1 (800) 888-4848+1 (800) 888-4848Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have unsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone numberExecutive Vice President
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Subway emailsmarketing@subway.com100%Confidence score: 100%Supportyasemin_d@subway.com99%Confidence score: 99%babcock_c@subway.com99%Confidence score: 99%
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Subway address327 Howard, Evanston, South Carolina, IL60202, United States
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Subway social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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