Subway
Reviews and Complaints

I eat at Subway 6 nights a week. Why is there no customer loyalty program like punch cards, etc. for free sandwiches? Makes my business feel taken for granted. Many nights there are long waits in line, but i eat there anyway. Had to unde stand given the fact that many restaurants do reward customer loyalty. Is thete a specific reason for this? Have had other people ask same thing.

about 3 days ago i was getting harrassed by employee name hunter that was working with me. He was calling me horrible names and saying he going to make sure a person like me wasnt going to work at this subway. well i told my manager raj what was going on and he said he would deal with it well after 2 days later it was still going on and hunter started talking bad about me to other employees. So i reported an email to corporate. Well i went into work today and when i walked in my manager raj said he was done with me because i went to corporate. i had no other choice because he wasnt solving the problem, then he said it wasnt his problem. i really needed that job i was with subway for over a year

I ordered veggie delight sub on 7th August from one of the subway outlet in Chakala which is in Andheri East Mumbai.
It turned out to be really bad, wasn't expecting this kind of quality from Subway.
Please see to the matter. Help me with good quality sub. I visit subway very frequently but this home delivery has really impacted my decision now.
Order number-[protected]

So I am an concerned person about the employees being able to smoke weed while working there was a situation at this store subway 15276 in dodge city ks. This happened a month ago it was addressed to [censored]. Manager the manager who called gm still no results . The manager is the rudest person I've ever seen. Maybe if decipline would take place for things like This the store would make lll? Very unprofessional shame on the gm for not looking into this issue more.

I was in the store today when I noticed that free stuff was being given away. I have also noticed one day I tried coming into subway, the door was locked, so I proceeded to my wife to tell her. Then I noticed this young lady opening the door to many gentleman who were able to get food. FOR FREE. I will no longer buy from any subway if this is how it is now. Week of 9-4-17

My wife works for subway out in bartonville and had just received a fever that turned into bronchitis, Dr Nyugen put her on a 2 day rest and diet. Mrs Kati tells her to come to work cause the shortage of personnel, and rather visit the office than help find a morning replacement. Her bronchitis got to the point to where she was puking blood today ( Sept 5, 2017 ) as a manager myself this is unexceptable treatment towards employees that provide documents after they themselves requested it.

I always go to the subway at 2553 s Colorado Blvd, Denver, Co. Lately the personal hygiene of two of the male employees leaves a lot to be desired. I walk in, I'm the only customer, there were 3 males employees but I had to wait until I finally said, "I want a 6 inch white...Then one of the employees walked over and waited on me. I also had to wait to pay, I had my money out, until they finished their conversation. Got home and was so disappointed with my sandwich. Mostly bread, very little meat. Had to tear alot of the bread cause there just wasn't enough meat. I'll be going to another subway even though this one is very close to my home. Hope I'll have a better experience.

Today on 9/5/17at noon I went into the north syracuse, n y store on route 11 and ordered the steak $6.00 special. I often frequent the township 5 location and the west genesee store in fairmount, always receiving good service.
I have never seen such a stingy order in my life! The steak barely covered over the bread, when I asked for peppers and onions received 3 small slices of each (On a foot long). I asked for some tomato sauce (The only the item I asked for was pepper rings) wasn't like I asked for a ton of stuff on my sub).

She tried to charge me 50 cents for the dribble of sauce across
The bread!

The final comment, did I want a bag? I have never ordered a to go sub where it wasn't automatically put into a bag.

How disappointing and cheap!

I usually come in twice a week to get food. On 8/27/17 I came in at 12:53pm to order food. The store was some what clean, which is very odd beacuse the store always looks good. I went on to order my food I got a 12' flatread chicken bacon ranch with out bacon the young lady that was waiting on me Ally was very rude. She put bacon on my sandwich after I told her no bacon. I had to remind her as she was trying to put my sandwich in the toaster no bacon. She then slings the bacon off my sandwich into the cheese on the table. And tell me well I cant here you if you dont speak the hell up very rudely. their was a young lady doing the veggies she was very nice and their was a guy that had came out to get drink. When it was time to pay she had the most nasty [censor] attitude I have ever seen for someone working their. I payed with a credit card. I feel like if she doesnt like her job then she should not be working their. She is making the rest of the staff and store look bad. I will not be back to this store to spend my money with people like that. Its not right and its not fair.

I am very disgusted in a subway franchise in Leicester Massachusetts at the Walmart shopping center. They do not wash their hands before making a sandwich I have asked them specifically to please wash their hands and they inform me that it is not a requirement to do so because they wear latex gloves when making sandwiches for their customers. I have written this message to you at subway as well as sent this to the Massachusetts board of health. This is unsanitary and completely unprofessional. I will never eat there again.

I have gone to this subway since it has opened and have always had kind and efficient service until recently. I went about a month ago and waited for someone to come up for about 10 minutes. After that, I hollered to see if someone was in the back and got no response. Finally, I left and went to the Minors that is connected to this subway and by the time I was walking out 2 boys were sitting out front playing on their phones. Not one, but TWO people were out doing whatever they were doing instead of even taking turns for a break. Again, I went in today and on my Italian bmt I ordered extra pepperoni and didn't get it, for 4 meatballs on a 12" sub AND your store ran out of ice and instead of telling us there was no ice, they proceeded to give us a warm coke and when we asked for ice the lady acted like she didn't understand what ice was. There is a gas station right next door with bags of ice. There was no reason for this. I want to come back to this location, but it's not like we can't go different places for food.

My 16 year old daughter recently put in her two week notice from the Subway in Princeton, MN. She went in there tonight to order a salad and was harassed by the workers and said they should spit in her salad., said she was worthless. They were swearing at her and harassing her infront of customers, she left in tears with no food. I text the owner and she apologized and said they were mad at my daughter. That gives no reason to harass a minor or anyone for that matter.
You can reach me at [protected].

Lyndsey Knutson

The prices are high. Try to reduce it once and you'll see the outcome. Or food that you use. It's expensive. Why don't you reduce it as well? It's not a super dish from a super restaurant. I paid over $7 for a sub with simple materials inside of it. Isn't it too expensive for a piece of bread? No, I no longer want to spend my money in such a silly way.

Greetings, I have been a regular customer at Subway for years, and until recently I have received mostly good customer service. The four times I have been to Subway at this particular location in this month (707 E Pkwy S, Memphis, TN 38104), I have received poor customer service from three different employees. One employee displayed a bad attitude before, during, and after I completed my order (two weeks ago and today). Another employee insisted that she refused to slice my vegetables because "that's asking for too much", according the the employee. In the past at other locations, whenever i ordered a veggie pizza the employee would slice up my tomatoes for placement on my pizza without a problem. Lastly, an employee stopped me at the door by yelling from across the counter, "we don't have any eggs this morning", and went back to whatever she is doing. This particular Subway is the closest to my job and home, thus I would like to go to a Subway that is convenient for me. However, after the flagrant, customer service and employee attitudes, I plan to avoid the location. Actually, I have had issues at other Subways pertaining to 1558 Union Ave, Memphis, TN 38104 for another location example. An employee joked that the avocado (almost two years ago) that I requested on my sandwich looked like "baby boo boo"; very inappropriate and unprofessional. I would really appreciate it if these locations could enhance their customer service and professionalism. It's extremely disappointing and I am taking out my time to hope that my message is taken seriously. Thank you.

I arrived around 10 A.M and the person on the line who I believe was named Nathan or Ethan I think, yelled at me to get out and refused to provide service. I had to stand there for 10 mins while he refused to serve me and a line started to build up. When I proceeded to ask for 5 sandwiches he told me to "make my own damn sandwich" I was aback at the rudeness of this employee as he moaned and groaned about having to make them all. Their other employee on duty who I believe was named Damian was excellent with his customer service towards me and the rest of the customers in the line. He was godlike and super efficient. If it wasn't for him I would not be coming back.

I worked at the subway in Ironton, Missouri for almost 2 years. It was the worst management I have EVER experienced in my life, absolutely dispicable. The manager is has a terrible attitude, plays favoratism, is very rude to customers, even young children, on a regular basis, and is just very hostile and makes working there miserable. It's unbelievable that she is allowed to treat her employees like this without ever being repremanded. That's why I'm writing this review, something needs to be done to stop this erratic behavior and terrible management. I'll give a few examples here to further explain my point:
First of all, since she is the manager she is responsible for making the schedules every week. Besides herself and the assistant manager, everyone is part time and normally works 4-5 five hour shifts a week, and she does normally try to give everyone an equal amount of shifts and generally gave us off days that had approved in advance. BUT, if you do something that she doesnt like, or she just doesn't like you as a person she would intentionally cut your hours and only allow you to work 1 or 2 days a week for an extended period of time, and schedual you to work on days that she has already told you would be approved off. And if she decides she doesn't like you personally, having nothing to do with your work ethic, she will continue to cut your hours to the point it's financially impossible to continue working there. She will also constantly nit pick your work, blaming you for anything that's dirty, food that hasn't been prepped to her liking, even if it was something you did not do, just anything she can do to make your life a living hell and push you to quit.
Her personal work ethic is terrible. Some days, mostly when the owner or his sons are there, she does her job like she should, doing her half of the dishes, sweeping, prepping food, etc. But most of the time she is lazy and makes whoever she's working with do all the work. She's a big smoker, and will stand on the little concrete pad outside the door in the back to smoke while you deal with customers. She leaves the door open, so she can obviously see and hear when more customers come on, but she won't come up to help until she's finished her cigarette, and sometimes will even walk off to "check the prep" or wash a few dishes and leave you with an entire line of customers to serve by yourself. And if you ask her for help she gets mad and acts as if she's super busy and you are inconveniencing her with having to serve customers instead of smoke. If she comes into work in the morning and so much as finds a crumb, she will take a picture of it, send it to you, and then text you a paragraph about how you're a terrible worker and you left the store filthy, or whatever the issue is, and you can guarantee your hours will be cut. And most of the stuff she freaks out about is stuff that she does all the time. She does very little prep, and the prep she does do is easy stuff that's already pre bagged, she almost never preps anything that requires actually cutting. She will fill everything up front full right before she leaves, leaving the refidgerature practically empty, but then refuses to restock the fridge claiming it's not her job. She rarely does dishes, she will fill the sink comepletely full and then go smoke and claim that since it's after 11am she will not do any dishes. But if anyone else was to do the very same thing she freaks out and acts as if you are the worst employee she's ever had.
She also likes to cause drama. If she has an issue with something you did wrong, or if she just doesn't like you, she will text other employees saying that you blamed her for leaving dirty dishes, or unfinished prep, etc, hoping to cause an argument. And she will go back and forth from one person to another telling one person one story and another person another just trying to turn people against each other. It's immature and very unprofessional for a manager like her to do things like this. But she is allowed to do so.
She's also known to scream at employees in front of customers, and has even raised her voice at several customers as well. In one instance, the assistant manager was arriving customers while she cleaned. When she checked out the last customer, before she even had time to move onto cleaning something else, the manager yelled at her, saying "Are you going to do anything at all today or am I going to have to do it all" while standing in a lobby full of customers. She then continued to scream at the assistant, upsetting several of the customers. The owner was made aware of this at all but no actions were ever taken.
Shes a very petty person and the way she treats her employees makes it a miserable and hostile work environment. That particular store has a very high turnover rate, and if you ask anyone who has quit there they will tell you that the manager is 100% the reason they left. I have talked to the owner about these issues and nothing was every done. I know of multiple other people who have also contacted the owner explaining these issues and still nothing has been done. There is no reason for this manager to be allowed to act this way in front of customers and treat employees in such a disgusting manner.
And on a side note, there is a laundry mat attached to this subway store, and the subway employees are forced to clean it while receiving no additional pay. If the laundry mat is not cleaned to the owners satisfaction we are reprimanded and can even have our hours cut at subway. We are employed by subway, to work at the subway store, but are forced to also work at a totally separate business with no compensation... I'm pretty sure this is very illegal.

i arrived at the location at 10:30 pm on 8/17/17 the store closes at 11:00 every day. I knocked on the door and the teo people woring at the time yelled it was closed i pointed at the hours of operation which are posted on the door and they simply ignored me. I stood at the door for 20 minutes and they just ignored me . I find this really unpleasant.
6405 I35 Austin tx 78744

I bought a voucher that is worth aed 99.00 so I can get a buy one get one free subway sandwich.. we visited the newly opened store in al wahda mall subway # 68345-0 and were very excited to use one of the voucher with my friend but when I present the voucher as it is written there present before ordering, the staff did not accept the voucher, saying its different owner and its different franchaise... I am very shy to my friend as I invited her to try the subway sandwich... its really shamed that this voucher that we paid for is going to be in trash.. I will never visit again any subway again

Hazel Grove stockport.
Why do you employ rude I'll mannered people.
Over broke no bread only a few state I must say at that.
I asked for 6in which to my understanding is half.
The assistant cut and inch off i asked why he had done that.
He told me it wasn't 6 inch and that they do 3 different sizes. Wow ok
4.6 and full.
At the counter we understand rapped my sandwich and my friends and show the guy on the till this.
The guy who served me came over and in abrupt manner said I have told you once .
Well I was speechless.
I stated that I was not happy regarding this.
There was one clean table that didn't need wiping. Dirty tables.
Now also has we call in he regularly I have noticed that the need to go back to basics in hygiene issues.
Thank goodness we had been service.
I young girl when is the restroom to check wipe the sink and clean the toilet.
Then when straight back to service customers with out washing her hands.
We wanted to film this but thought we might get in trouble.
Please tell you staff how important it is regarding washing hands. Before some get seriously ill.
Learn you staff to be helpful and and smile there faces are like wet lemons.
I have a photo of my sandwich.
Sandra davenport