Subway review: Sandwich not made per customer request, special instruction or even subway guidel

Ordered ftl chicken bacon with MORE of jalapenos, spinach (as opposed to lettuce), and onions. In setting up the order, Messaging indicated no jalapeno cheddar bread avail. I've run into this issue repeatedly before at my preferred location..store #44898-0. They previously guided to include my request in special instructions along with IF avail. The request was set up as ftl chicken bacon w pepper jack cheese and MORE jalapenos, onions, spinach (as opposed to lettuce) and on jalapeno cheddar bread IF avail and pepper only seasoning.. It was placed as an online order. Also in special instructions was the request to Do NOT cut, and double wrap because I had to travel a ways with my ftl. I also reiterated and highlighted the MORE of jalapenos, spinach, and onions and request with mustard added per my original order set up..

When I got to location, the first thing I did was confirm the avail of jalapeno cheddar bread. It was confirmed and that my ftl was made to order with jalapeno cheddar bread. Unfortunately that was a lie and also unfortunately since I was in a hurry, I took her word for it and left. When I checked later, I was really taken aback. The ftl was not al all made with jalapeno cheddar nor did I get MORE per my repeated request in the main order and special instruction. Additionally the request do NOT cut was ignored and no double wrap..What I did get was a chicken bacon ftl very light on chicken and bacon and heavy on the peppercorn ranch sauce and what appeared to be LIGHT or LESS of jalapenos, spinach and onions. As a result of the cutting as well as ONLY single wrap, My sandwich was starting to fall apart given the loose single wrap by the time I got it home. Additionally it tasted as if it had been salted when I aslo ONLY requested pepper ONLY and MORE of it.

The borromline...despite my best efforts to communicate my order clearly and completely, my sandwich was slapped together apparently in a rush, special instructions were largely ignored, packaging guidanbce ignored or overlooked and the taste of the sandwich was way off. To be completely transparent and fair, I did used an online coupon but that should not have mattered. regardless, My order was was so irresponsibly and recklessly slapped together it was not worth finishing and was tossed. I did try to call the location to let them know. They apparently have no working phone. I went back to location today and got nowhere as well. I asked for a mgr or supr..I was told none avail..and no mgr avail til next week..and she just started and knew nothing..2 workers on location and both green and apparently brand new but on their own.. When asked for mgr contact info I was told it was unavail, that they couldn't share because it was her (the mgr Jesse's ) private phone line. I tried repeatedly online, by phone in person etc and got nowhere. If I cant get immediate resolve for this egregious wrong, despite being a long standing customer, You will lose yet another customer going frwd. My customer service experience is totally unacceptable. Just no excuse for this complete lack of service standard and accountability. I would like a direct reachout out from Subway on what, how, why and the assurance these multiple egregious issues will ne taken serious and resolved...this was just wrong at so many levels..Why are you in business if this is how you operate..Why do you have an individual behind the counter who just could not give a care and clearly didnt give a hoot about doing his/her job..Just unacceptable..Please ideally give me a timely call back..[protected] or email at [protected]@aaahawk.com. Thank you..I'll await your reply