Suddenlink Communications’s earns a 1.2-star rating from 841 reviews, showing that the majority of customers are dissatisfied with service.
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multiple issue potentially criminal
Background:
Suddenlink is the only available highspeed service provider in my area. My work requires that I have high speed internet. I had attempted to try Clearwire but unfortuneatly and with all Clearwire's attempt I can not get an adequate signal. The current lines for Verizon do not support dsl nor does Verizon plan on adding or replacing line so that DSL services can be provide. This put me in a situation where I have not choice but to use Suddenlink.
Summary:
Since January of 2010 I have had a series of multiple issue with Suddenlink. First set of issues covers a period of January 2010 - February 2010 where I requested for services to be disconnected and February 2010 - present where I requested to have services reconnected The following issues are included refusal to disconnect service in January of 2010, several counts of failure to maintain accurate accounting January 2010 - Feburary 2010, 2 counts of failure to honor service request change which resulted in 2 counts of over billing and failure and a continued failure to maintain accurate records.
Disconnecting Service:
In around January 2010 I decided to disconnect my services will Suddenlink to try clearwire. When I asked for my services to be disconnect the suddenlink customer service representative refused. He insisted that I not disconnect. I spent 10-15mins repeating that I was not interest and to please disconnect my service. I attempted to contact the corporated office and between the corporate and repeated attempts to disconnect I was finally successful.
Billing and accounting failure as part of disconnection of service:
When I was finally succesful in my disconnect request I was told by the customer service representative that I was pay
in full. Then was give and refund then sent 2 more charge. In the final charge I went in person with my wife to pay and get a receipt that I was paid in full.
Reconnection of service failure to honor request and failure to maintain proper records:
In February of 2010 I had to disconnect from Clearwire and reconnect my service with suddenlink. I was offered a special 6 month promotion for 15.0mb high speed for 44.xx a month (no contract was required.)It was understood that my price would go up to 67.xx July of 2010
In July 27 2010 I contacted suddenlink to downgrade my service to 10mbs to a new price of 49.95 and again around Aug 10th 2010 to confirm after noticing my bill still reflected 15mbs. In my converstion around Aug 10th I was told I would be credited the
difference. On Sept 8th 2010. I was told they had no record of me switching to 10mb.
Final attempt to resolve multiple issues:
On Sept 10th 2010 I filed a complaint with the Better Business Bureau. Suddenlink was given until Sept 20th 2010 to respond to complaint as of Sept 22 per Better Business Bureau Suddenlink has not responded.
Since then I have submitted a complaint to The Federal Trade Commission and The Texas State Attorney General Office.
Sort of wonder if suddenlink is doing is a form of embezzlement or extortion. Being that they had refused to disconnect service then later refused to change service
well then move on troll
well here's the Deal.
If I look at Tina's comment history she basically carbon copy posts to most suddenlink complaints. Tina could have sent me a personal message outside of or maybe even in addition to posting on the internet.
My point of posting on this board is to assist in resolving my issue and to create some sort of record.. In the end yes I do want my issue fixed, but I think suddenlink should still be investigated. Remember I have dealt with also sorts of people including the corporate office so what Tina proposes to do I've heard that line before. IMHO there seems to be a pattern. Also it is not like I can say ok suddenlink I dont want you anymore. I have no other choice in my area for high speed and it is require. I must be assured that this pattern does not repeat itself.
Refusing to disconnect service is violation of my rights
Multiple misbilling is at minimum a failure in accurate accounting and recording keep that should require an audit.
Continuing to be charged for services I repeatedly request to be downgrade and was assured it was is another violation of my rights and betwen the refusal to disconnect and this I believe illegal
The agencys I listed BBB FTC and The Attorney General should be involved.
Tina, due to all the issues and its potential severity I've had with suddenlink. I think its to the best interest that any offical communication or remedy be documented and monitored through either and or any combination of the BBB, Texas Attorney Generals Office or Federal Trade Commision.
it is extremely frustrating to pay for something that you can't even enjoy
I am extremely dissapointed with suddenlink! If it is not one thing it is something else. I have had to call customer service 3 times just this week asking them what is up with my cable! It will pop up on the screen and say something along the lines of one moment please, this channel will be available shortly... 30 minutes later... I still have no cable! This has been happening with my connection for a while, but lately the problem has seemed to have gotten way worse. When my cable does work... Sometimes the volume on the channels dont! It is getting absurd... The volume will go out anywhere from 20 minutes at a time to a couple of days. Especially on a&e, vh1, usa. I will unplug the box... Replug it and nothing. This is absolutely unacceptable!
Also my internet works when it wants to. If the cable is out... Forget about it. For a month if I just wanted to send an e-mail, it would take me 30 minutes because I would lose my connection for no reason at all!The internet has gotten a little bit better but not much. I am not impressed at all with suddenlink and would not reccomend them to anyone!
I have heard that people are concerned with dish losing service. I have had dish in the past and this rarely happens. It has to be a pretty bad storm, but it comes back on and I would much rather have service that is just lost in a storm than several nights a week.
I am definitely making the swtich either back to dish or to direct tv. Why pay for something you can't even use half of them time. I am also calling corporate tomorrow morning and letting them know exactly why I am making the switch. I have given suddenlink ample time to get their "kinks" worked out and it's just not happening. I hope this can help someone!
It is extremely frustrating to pay for something that you can't even enjoy. I've been with them for about a year, and things just aren't getting better. I know a couple of other people that are making the swtich...
I ordered cable and internet service from Sudden Link. Today the tech comes out to install and tells me that there is no cable in two bedrooms and I will have to get an electrician to run the wire. He continues with whatever he was doing and then tells me he can't hook the box up because it will cost an additional $20. I call customer service and am told they could run the wire but it will cost an additional $60 and now since they have to come out again another $29. I already paid $29 for the installation which turned out to be nothing. This company is nothing but a rip off. All this information should have been told to me before I agreed to use them. Am seriously considering cancelling and going with Direct TV. Will be calling them in the morning before the 3 days are up.
My bill use to be 111.00 a month for years. Last month it was 146.75. This month it is 151. Oo there is something wrong here. And they will be hearing from me. And I will be changing my cable company. This is wrong ! They are going to be losing a customer.
Hi- My name is Shannon and I am with Suddenlink. I would be happy to review your account for you as well as resolve any trouble you may be having with your internet. Please feel free to email me at shannon-AT-suddenlink-DOT-com. Thank you.
Yes, I have watched my bill increase in November, December and January, of this year. This was done in increments and there is no excuse for it. I have to make a decision to cut services, as the rates are out of hand. I pay for 15mbs Internet, average 2 to 3 mbs. I intend on dropping programming to reduce the bill, shouldn't have to do that. I don't even get the HD channels and it is up to over $160.00 with one extra box and one premium chose. I get less service, for a higher price (where is my free HD), These companies need to get there head out of there tail, this is a option, not a necessity. Discretionary spending and my chose is to send them packing very soon.
Hello – my name is Ashley, and I’m with Suddenlink. I’m sorry to hear your recent installation experience with us was less than exceptional. I’d be happy to work with management in Greenville to help get your services installed properly. Please feel free to contact me at: ashley-AT-suddenlink-DOT-com. Thank you.
Hi Babycakes -- I'm sorry to hear you are having issues with your service. I'd be happy to work with the management in your area to help resolve these issues. Please feel free to contact me directly at tina@suddenlink.com. Thank you!
Hi Connie - My name is Tina and I am with Suddenlink. I'm sorry about your bill fluctuations recently. I'd be happy to look into your account and see what could be causing the increases. Please feel free to contact me directly at tina-AT-suddenlink-DOT-com. Thanks!
Hi – My name is Tina and I am with Suddenlink. I apologize for the frustrating experiences you’ve been having. Please feel free to email me at tina-AT-suddenlink-DOT-com and I would be more than happy to escalate these issues to management in your area to investigate and resolve. Thank you!
stay far away from them
I was a suddenlink employee (media) and as an employee I had the entire Suddenlink cable internet and phone package with all the bells and whistles. When I resigned from Suddenlink, I chose a package from their website. The package was $122 a month for phone internet and cable. My boss sent an e-mail to the communications office and said "it's done." When I got home that afternoon, there was a call from the Suddenlink office at 3:15 in the afternoon. (I was still at work)I would get 2 more of these calls, (the last one answered by my 13 year old son)I would call back, no one knew anything, or else they were gone.
I received my first post employment bill and its $350! I call, they put me on hold for over thirty minutes, I hang up. Prior to being put on hold the operator knew why I was calling, but he never called me back. I called 8, yes 8 more times between Feb 15 and April 15. They still had all the bells and whistles (Hbo, Showtime, Cinemax, and expanded digital)and were charging me for them, even though I was calling and telling them they are not part on the $122 package I wanted. They would tell me "we don't have a $122 package." And I kept telling them they had it on their website! 8 times I called. Finally on April 15th I told them to disconnect it. (they kept charging me for the entire package) They disconnected, I took them the equipment. (and yes I got a receipt) Saturday May 15th I receive a call about my past due bill of 500 or 600 dollars. I tell the operator the story that I have just told you. The operator told me, that I kept getting the extra channels and all the extra stuff, because I didn't use the word "Downgrade". Now I called 8 times, and each time I said my bill was wrong and I still had the pay channels and I told them I wanted a $122 package. But Suddenlink couldn't handle that because I didn't say DOWNGRADE? The local office lady called me today and said I need to pay, because They did call me (at 3 in the afternoon when no one was home) and they did speak to my son, (13 years old) and so I went on a retention pakage which included EVERYTHING I had when I was employed by Suddenlink. ###S!
Hi - My name is Tina and I am with Suddenlink. I would be happy to help with your bundle pricing. Please contact me directly at tina@suddenlink.com. Thank you!
Suddenlink has screwed me over as well! We have had the service for years and were on the $99.00 bundle. We have internet, phone, and cable. My bill has jumped from $113.00 to 225.00...I do not understand this, when I call they repeatedly put me on hold for long periods of time just to be hung up on. They have started charging me for extra services I did not request as well. Unlimited phone was included in my package when we signed up, but have always been charged long distance charges.. I have spoke with them multiple times and they were going to credit the account for those charges. No credits were made and now I am being charged 24.95 a month for unlimited!(which was included when we signed up). I have been searching for another provider and we are fed up with the run around we have recieved from suddenlink! They have the worst customer service I have ever delt with.. I would not recommend there services to anyone. If alternatives are available in your area go with them to save your money and sanity.
vremember, Hi - My name is Tina and I am with Suddenlink. Sorry to hear about the billing issue you recently experienced. I'd be happy to help resolve. Feel free to contact me directly at tina-AT-suddenlink-DOT-com for assistance.
i feel your pain .suddenlink did me the same way i paid all my bill in november which too care of october and november the bill was 274 dollars paid it off in december i gat a bill for 425 dollars .and all i had was basic cable .no converter box phone and internet they will rob you blind.their song should say suddenlink we are connect to your wallet and your pocket book my mothly plan was suppose to be 117 dollars a month tthey do not honor their plans they just charge what ever they feel like . what a rip off suddenlink rob me blind
Hi - My name is Tina and I am with Suddenlink. I saw this same post over on the Measuredup forum on 5/27/10 and tried to contact you there as well. Are you still having an issue? If so, I'd be more than happy to help. Please contact me at tina-AT-suddenlink-DOT-com. Thanks!
transferring service
I recently purchased a home in Plainview Texas and called Suddenlink to transfer my service from my apartment to my new home. No problem, had a no truck roll transfer set up because the previous owner's service had not been disconnected. We move in on 5/29/10 and the service is not working so we wait until Tueday 6/1/10 to call because of the holiday. We're told that our service cannot be hooked up until 6/3/10 because that's when the previous owners requested that their service be disconnected (total BS). I took our signed contract for the home to the office - no luck. So we wait until 6/3/10 and still no service. Called again and now they tell us that we called in for a disconnect not a transfer and they will not hook up service until 6/9/10. I guess Dish and/or Direct TV haven't hit Suddenlink hard enough because they apparently they don't mind losing a customer with every service they offer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Brittany,
My name is Tina and I am with Suddenlink. I am so sorry for the confusion in your service installation. Please feel free to contact me at tina-AT-suddenlink-DOT-com, and I would be more than happy to help get resolved. Thank you!
fox channel freezes
Fox channel 8 freezes up every evening during American Idol. We're missing the finale' because the cable network is frozen. All the other channels are working, just Fox is frozen. I called the Suddenlink number from my bill, and the man said that it was not their fault, that it was the fault of their local provider (Fox 48 in Natchez, MS). I called them and of course got a recording. I think we're switching to Dish Satellite.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ms. Chambley,
Hi! My name is Tina and I am with Suddenlink. There was an issue with FOX 48 in the Alexandria/Natchez area yeterday evening. You were infromed correctly, it was a broadcaster's issue. There is nothing we could have done to prevent the issue, but I am extremely sorry for the inconvenience. I understand how frustrating it can be, as there was an issue in my area as well (my DVR did not record the Idol finale last night). Hopefully, the FOX broadcasters have the issue resolved!
customer service at suddenlink is almost non-existent
Customer Service at Suddenlink is almost non-existent. When Suddenlink bought out Cox I had hoped it would improve but it is much worse. They are the only service available to us and they certainly act like it. You can't rely on a word they tell you and some of their employees are rude with bad attitudes and the rest are just incompetent. Problems we have had are too numerous to describe but be assured that if we had any other options they would be gone before this day ends.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree I have been with sudden link for three years and recently I bought a new computer and decided to bundle my internet in with the phone and cable I have already have with them. Bad mistake. Not only have I had problems with the internet connections but when I called customer service they were rude and couldn't even help me trouble shoot the problem. I had to figure it out on my own. I'm switching to another provider I don't care if my bill is higher or lower I'm a strong believer in customer service and they were that rude that i'm taking my money and business elsewhere. Oh, and by the way I find it strange that on every suddenlink complaint online theres some supervisor who apologizes and gives you their e mail address but where are you at when we have these problems. I have been in retail and customer service almost all my life and you know when you have employees with bad attitudes get rid of em. They cost you business and if they don't care to help customers and do their job they don't need to be there.
Hi - I am with Suddenlink. I am sorry to hear that your experience has been less than exceptional. I would like to help with any issues you may have. Please feel free to email me at tina-AT-suddenlink-DOT-com. Thank you!
talk to the home office
Suddenlink is part of Cequel. Contact their home office at [protected]. I call EVERY time there is an outage or service interruption, which is an average of 2 to 3 times per week. Log your outages and then put your complaint in writing to the FCC. You can complete the online complaint form or print the form and fax or mail it in. And make sure to contact your city council rep as well. Suddenlink probably has a license/franchise agreement with your city that will eventually have to come up for a review to be renewed. Cequel boasts about being the '10th largest cable network in the US' but it is a patchwork quilt of isolated systems in small towns where there seems to be minimal maintenance and less likely chance of massive customer revolt. You are paying for cable service and internet service 24 hours a day, 7 days a week. Are you getting your money's worth?
The complaint has been investigated and resolved to the customer’s satisfaction.
I do not get this in Jan 2020 my bill wasBALANCE LAST STATEMENT 102.75
PAYMENTS
12/23 Payment-Thank You -102.75
Previous Balance $ 0.00
CURRENT MONTHLY CHARGES Retail Savings You Pay
Internet
01/16 -02/15 Internet 75.00 -15.01 59.99
Internet 400 20.00
Unlimited 5.00
Internet Allowance
Modem Fee 10.00
State Cost 0.68
Recovery Fee
Total Current Monthly Charges $ 95.67
TAXES, FEES & OTHER CHARGES
Internet
01/16 -02/15 Sales Tax 4.58
Other Charges
01/16 -02/15 Network 2.50
Enhancement Fee
Total Taxes, Fees & Other Charges $ 7.08
Total Amount Due $102.75
Then we went to 123.45
Then suddenly 123.45 went to 208.78 and says I have not missed a payment, you go in to pay on line and it says 0 due so it won't let you make a payment until it is after the due date so they can add late fee so they can collect a late fee every month. Now they have turned my internet off. They say pay them 85.33 and they will turn it back on, I have receipts for $90 and 123.45 and still no internet and I can not get anyone on the phone to get it back on and explain where this 208.78 came from. This is crazy, then on another account I have a DVR that was connected to a RV park cable and was disconnected when I moved I told them I am not paying for something that is not connected and they are still billing and I cannot turn it in because their office is closed due to Covid. Come get you equipment and stop billing. But the main thing today is I want my internet on and NO I do not use their tv because it is to crazy high when my son gets internet and all the Tv channels for 150 a month and they want me to pay nearly 250 for the same thing, crooks because they know in some areas they are they only choice.
Are you guys aware of the yelp reviews you get in the Kingwood TX area? Here's a link.
https://www.yelp.com/biz/suddenlink-communications-kingwood?adjust_creative=duckduckgo&utm_campaign=yelp_feed&utm_medium=feed_v2&utm_source=duckduckgo&hrid=1Gpdkli1upMVsAxhTN3R_A
You guys are losing the ball game.
TC
I’ve been with Suddenlink for a little over 2 years and have issues with my TV pixelating in cold weather (and worse with rainy cold weather). I have been telling customer service in great detail what my problem is and all they say is “I’ll set up an appointment for a technician to come to my home”. I have explained to the supervisors, supervising-managers, and anyone else that would listen. The only time I heard from a technician regarding my issue was when they called me to tell me that since I live in an apartment and not a house, they couldn’t fix the problem. Let me tell you the problem – it is the connectors/ taps (whatever you call those parts) at the POLE and not in my apartment. I’ve replaced the cable box 3 times in 1 day; had technicians come to my apartment and tell me that it is the connectors/ taps at the pole, and they would relay the info. They do not listen to the techs that come to the address and check the services. They do not listen carefully to the customer complaint. They hear bits & pieces then put down the info as they understand it – and that isn’t too much. Another point of interest is that since Suddenlink/ Altice did a migration to a “better” billing statement, I haven’t had the same billing amount in 2 months – they did the conversion about 4-5 months ago. Really sad situation. I live in a small town in Texas where it gets cold during the winter, although not as cold as some states. May go down to mid-20s and not much higher than 50-60F. So, when it does get cold (and possibly rainy), be prepared to NOT watch any TV. They don’t care as long as you pay for what you are NOT getting. Since I have been complaining about this for 2 years, I guess my next step is to file a lawsuit against them for frustration, aggravation, stress, and annoyance. I cannot change my service since it has been established that only 1 cable provider per city. In Europe, the cities allow more than 1 cable company per city to promote competition and lower cable bills. How strange. Competition for lower bills but better service. I wonder how much the cable companies pay our congresspeople to keep 1 cable company per city.
I called in about a month ago in to get Altice installed at my house. I requested the package of TV, Internet, Phone.
I was told my current number could be ported to Suddenlink service. I had an installation date of October 28. 2019.
The installer arrived at 9:00 AM and installed cable, Altice Box and Mini, hooked up telephone line. He said all that was left was hooking up at the office and left. No service for working for 2 days. Called and another installer was sent out and worked on my service and couldn't get any of it working. After talking to several Tech Support people and holding for several hours finally got the TV service working on Thursday night. Was told the other was being worked on. Saturday morning still no service talked to another tech support person and finally his supervisor was able to get internet service working. Was told the phone service would have to be ported over from other service provider. Monday morning November 4, still no dial tone on my phone called tech support to check on it was transferred to another department after holding for over an hour more. Was told my phone would be working within 24 hours which to me is very unacceptable but still no dial tone. I live in Midland, Texas and feel your installers need training not to leave the premise until the service is completely working.
II have been trying to get through to Suddenlink for over 3 weeks. Every time I called, I was on hold for over 30 minutes. I would hang up. This morning I called at 0800AM and I finally got though. I got someone that I couldn't understand (not good English), and I couldn't get his to understand why I was calling. So, Suddenlink, please get people that that can speak and understand English. And, another thing, why do you give new people the good deals, but not people that has Suddenlink for years?
Here we go again... another $15 increase in the bill. I'm sick of it. I don't see the justification.
We have been on the phone for over a week. Suddenlink is trying to charge us for a move fee. We have never moved. We also got a deal on faster internet. We just found out, our speed was lowered and not fast at all. They are not reimbursing us for anything. We keep getting switched to other people. Please let us know what we can do.
My internet has been down for over a week, and none of the numbers they have get you to somebody in the United States who can help. I have been transferred to person after person, always sending me out of the US, then they refuse to send you back to someone. I am paying for service I am not getting, I want a refund for what I have paid for and not received, and suddenlink is a joke! I am calling the FCC as I type this, because they need to know what a crock this company is!
I have spoken with 23 different agents in the last week concerning disconnection of services that should have happen in December 2018. In the midst of this my phone number I've had for 25 years has been mistakenly disconnected and has been for the past 6 days. I have filed a complaint with cooperate to no avail. I am frustrated and need this number back as this number has been associated with my business. Can someone please help me?
I live pilgrim Kentucky and the every single day I call places trying to get better internet! I do have hughesnet and I pay 200$ month for blah! we all game and 60% of our lives revolve around net. I have ask to pay someone come run what ever needed to get some service! 1/2 mile down the road those houses they have great service and sudden link said 45, 000.00 for the rest 25 houses to get it. Really I don’t have that but I know these children deserve good internet service and I’d pay y’all 200$ for unlimited a month and so would everyone else here.. please help us get good service stephanie_staton@icloud.com
internet service sucks - grass valley
This company is one of the worst, if not the worst, that I have ever dealt with. Suddenlink does not advertise their "internet only" levels of service and costs on their websites. I called 3 times and got 3 different rates for service. Their own reps don't even now what the pricing is. I signed up and it took 3 different techs and telephone calls before I could get internet connection. My basic service soon degraded to almost nothing. I called and upgraded to the highest level they offered which was 3 mbps. It improved for a few days and then degraded to less than 1 mbps. I called again, and they reset my modem. It improved some, but still is degraded in the evening when trying to watch Netflix movies. Suddenlink is not servicing it's customers, yet it is charging them for service it cannot deliver. If they do not clean up their act soon, I am going to start a grass-roots protest movement to get them out of this region and have another provider take over the cable service in this area. I would rather spend money on publishing anti-Suddenlink ads in the newspapers around here then sending more money to Suddenlink.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree, Suddenlink internet service is awefull. Today the internet and TV is down
I see that you live in America. Cable companies have monopolies in America. Sucks to be you
sent to collections for no reason
Suddenlink forced us after moving to return our equipment in person. The reps in Austin TX all have said they can't believe that, but we verified Branson, MO is the only one in the nation that has this rule. So, since we moved nearly two hours away, they said they would put a note on the account to extend our time to return it. So, we returned it when we could get down there (and that was a nightmare to even find the place down some alley). They admit the account is and has always been in good standing and even refunded us our deposit and credit balance on the account. Yet, I tried to get a mortgage and they said my credit is lower than it was just a month ago due to a collection. Sure enough SUDDENLINK lied and sent the account to collections. Now, I have to spend time away from my family and job to fix this mess and can't buy the house I wanted to buy now. Credit score was 780 before, now about 650 and all because suddenlink. And, when I called them they say "it's their system that did it" to try not to accept blame. Well, it's sure as hell not MY SYSTEM! They tell me now I have to contact the credit bureaus and fix this and it can take months. Why can't I sue the hell out of them for this? They have it all in writing, and I don't, as usual in a relationship such as this. I did nothing wrong, and now I am suffering from their error.
Hi,
My name is Tina and I am with Suddenlink. I am so sorry for the inconvenience and sitaution that you have described above. If you would be willing, I would like to check into your account and make sure that we have done everything needed on our end to remove the collection from your prior account. Please feel free to contact me at tina-AT-suddenlink-DOT-com.
me
I can't believe I am having SO much trouble with a licensed cable provider! You would think the company would have a grasp on how to fix ongoing problems however they obviously haven't figure out how to pull their head out of their own ### yet so anything more than accepting my monthly payment is out of the question. My bill is nearly $175/month so when I have something go wrong with my cable and your telephone tech is as confused as a cow landing on mars then I start to question the competence of the telephone tech department. Especially when I'm told that the fact that I am not receiving a local signal in two out of four rooms isn't priority enough to have a land tech come out the next day. They said that I still have my cable "available" to me via the other rooms. So now I'm paying $175/month to watch TV with my 6 and 7 year old KIDS!? The conclusion to delay my priority status was given a green thumb by a SUPERVISOR! So I have to wait 2 days just to have another incompetent person say that they can "GUESS" that one of three things are wrong and then all three things not be the problem and 2 hours later ANOTHER land tech arrives to give his "best shot" at figuring out the problem. Another 2 hours later and MANY fried brain cells later the two dummies that claim to be "technicians" realized that the dummies that installed my cable in the first place screwed up (or atleast that's what they claimed) and AMAZINGLY pigs start flying and my cable is "fixed." Then when I ask to have my bill pro rated for the days which I was left without cable I was reminded that I did have the ability to watch cable and local channels were available from the other two bedrooms (The kids's rooms- atleast I didn't miss Spongebob!) WOW! After persuading the genius on the line to appease me by adjusting my bill for ALLLLL of the inconveniences, my deductions totaled a WHOPPING $3 and some change.
I am astonished that anyone else would dare stay with this company! I WON'T be waiting around for the next problem to arise. I won't pay another penny to this rip off called Suddenlink!
The complaint has been investigated and resolved to the customer’s satisfaction.
suddenlink has been sending ridiculous constantly changing bills. I owe them nothing. they know it. I talked to people and they admit it, but they keep sending outrageous bills and calling through agents harassing me. suddenlink is awful.
I was extremely frusturated when I wrote this. OBVIOUSLY. However I will now tell you that I am STILL a Suddenlink customer. I almost feel like a hypocrite admitting that. However, given my choices in this area, I was not interested in dealing with ANOTHER cable provider. As of yet I have encountered several small issues with my services but nothing near as riduculous as what I had dealt with last year. I GUARANTEE that if I EVER again deal with an ordeal with Suddenlink as frusturating as I did a year ago than I would GLADLY "deal" with the hassle of switching providers. Until then... Suddenlink is what I'm stuck with. I just wish that a company and ALL of it's employees cared about the people that continue to pay their monthly bill because without the customers there would be no company. And without the company those rude representatives wouldn't have a their jobs.
Thank you to the representative which attempted to rectify the situation. I wish all of the representatives of your company cared about your customers as much as you do.
Sharla Sue,
Thanks for responding to my offer to help. I am so sorry that you have had these negative experiences. There are many others throughout the company, myself included, that would be more than willing to help resolve any issues you have had if you change your mind. Please feel free to contact me anytime. Happy Holidays!
Thanks but no thanks. Your "well trained" staff has made my mind up already! I shouldn't have to publicly complain to get my cable providers attention. I am done with this lack luster service. The only thing that could ever be considered "great" about Suddenlink is the GREAT BIG BILL I got. And Oh ya, the GREAT BIG PAIN IN MY BUTT!
No offense to you because you seem sympathetic and have nothing to do with the problems which I have incurred but I am past the point of someone smoothing this ordeal over. I have dealt with problems over my bill a DOZEN times! Problems with my service a DOZEN times! And problems with RUDE and incompetent customer service representatives a DOZEN times and I am just fed up with it! If I am gonna pay over $160/ month on my cable-internet-phone bill than I expect superior service, not superior ignorance.
Thanks for trying.
Sorry for the inconvenience you experienced with your cable service. Did they get your service working properly? If you would like to email me at tina-AT-suddenlink-DOT-com, I would be happy to look into your account and double check the credit that was given.
Thanks!
bad techs
I changed services from verizon to suddenlink. I got the phone, internet and cable package. The tech came out around 2 friday. He was here to 5. He left saying that he could not fix it and where it was so late no one else would come out and help him. I told he that i am 5 months pregnant and cant wait that long to get it hooked cause i have to go outside to use my cell and it is snowing. He told me there is nothing he could do about it. I called Suddenlink throwing a fit over it. By 7 I had 5 suddenlink guys at my house working on it. By 8 they left saying everything was working fine. I had internet and cable but no phone. I called Suddenlink back last night they told me it would be 24 hours for the phone to work due to them taking it from verizon. I called back 24 hours later.Cause it was not working I was told that they could not do anything until Sunday cause the person i needed to talk was out. The women I talked to said that the techs had left a note in my file about he phone not working but instead of fixing it they left even though i was assured by the supervisor on the phone that it would all work friday regardless how late they worked. Plus the tore up the under pinning in my house the sidding and left a bunch of cords all over the place I am ready to have them come out and take there stuff back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Mann, My name is Tina and I am with Suddenlink. I am very sorry to hear about the issues you had trying to get your new services installed. If you would like to try again, I'd be more than happy to help coordinate with you, your neighbor and our installers. Please feel free to contact me directly at tina-AT-suddenlink-DOT-com. Thank you.
Have been trying since last thursday (it's now saturday) to get hooked up> They refused to go in neighbors yard to hook up my service because of two dogs. I finally had to get ahold of my neighbor and called them asking if they could please send someone out while she was home to remove the dogs. I called back an hour later and no one seemed to know anything about me calling. Well my neighbor works a lot so it's pointless to keep trying. Seems I'm the only one wanting to get suddenlink. They should be paying me to do their job. Sitting around the house for three days and being lied to isn't any fun. Lie one was they were coming back out last night. Lie two was call us when your neighbor comes home and we will come back today.. Lie three was I'll make another order .. and last lie was we want your business.
I will give your competitor credit for one thing.. they are willing to work as late as neccessary to give good customer service...
They called me back but to tell me they would be there tommorow but I canceled this rediculous, absurd attempt to get a better high speed internet and cable...
Tim, clendenin wv. had a problem with modem last friday, called scheduled appt. for saturday a.m. company called said tech coyuldnt make appt, so set up for monday am as early as can, had to take off work sat, and then again monday, called sunday eve to varify appt.support said yes its on the computer for mond.a.m., no one called or showed up, called at 1 pm other agent said no youre mistaken its scheduled for tues.p.m., had to take off work, company resch for wed. had to take off work teck showed up 7 pm fixed modem left low signal problem supervisor called thurs. set up service call for mond am, had to take off work no show no call whatsoever, supervisor called monday night, set up for tues am, it is now tues 12:30 pmhad to take off work again called support they told me was scheduled for pm, why do you treat customers this way, why is there no cust relations, the order was even a call b4 going, tech said ldh on order but he didnt, i know that the tech is supposed to put time on order when he supp. left door tag, but they tried to tell me we have no way of knowing when he was supp. there, by the way i sat by my pict. window i watched the tech drive by my house at 10:45 am, turn around up the road stop in front of my house look down the hill at my house then drive away..Do you make it a point to hire such incompatant people as technitions, this is not ggod public relations, i am very much considering going back to dtv much better public service ..
Good Morning Ma'am,
I am so sorry to hear about the issues you have had in getting your services connected and working properly. Please feel free to contact me at tina-AT-suddenlink-DOT-com and I will work with the System Manager in your area to get the issue resolved immediately.
Thank you!
racism in advertising
Suddenlink has a new ad on tv that among other things, claims they speak with a "local accent"... I find this offensive as it seems to be a racist remark toward those of mid eastern descent. It is also very untrue, as every time I have had to call suddenlink, their texas accents are so think, I have no idea what they are saying! Their employees also have no clue about internet. I was told I had a virus and all it was, was that suddenlink forgot to activate their line outside... Their cable and internet in general are very poor, poor fuzzy picture quality on tv and the internet is very slow, comparable to dialup. If it connects at all. In my area there is no other alternative.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service
Ok I moved to and apartment 4 months ago and figured that suddenlink would be good for a cable service. Upon installment it worked fine but 2 days later I lost some of my channels. I called 5-7 times for the next month and they never could figure out the problem. Mind you my bill is 130.00 a month and the internet well you might as well drive to what you want to see it would be faster! Very POOR company to get cable from.
The complaint has been investigated and resolved to the customer’s satisfaction.
Suddenlink is a great company ! It cares about its customers and works with the customer to solve the problem.
Don't email her KIllerBee, cancel the service. Like I did.
They know the problems that have, it's all over the internet. They are trying to keep their customer's with band aids.
SuddenLink, Stop spending all that money on advertising! Upgrade your infrastructure! Then advertise.
KIllerBee, wanna see something funny? Look at their main site...lol
http://suddenlinkcommunications.com/
Oh yeah, I'm loving my DSL from AT&T! It actually works!
Hi. I am with Suddenlink. If you are having service issues, I am here to help. Please email me at tina-AT-suddenlink-DOT-com.
horrible service
This company is a disaster. Citing "company policy" representatives, who one reaches after an interminable period of time listening to the innane recording promising great service, refuse credit for periods of time when the cable or internet is unavaliable. The call in directory is impossible to navigate and the service is horrible. This company is to be avoided at all costs.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi! My name is Tina and I am with Suddenlink. I would be more than happy to look into your situation. Please email me at tina DOT simcox AT suddenlink DOT com. Thank you!
poor reception on several stations
For several months, I have had little or no reception from channel 11 (CBS) & fuzzy reception on channel 7 (ABC). These 2 were not involved in the conversion. My bill keeps getting higher. There is no way I would consider a 'bundle' using Suddenlink under these conditions. It is possible that I will go with my telephone company, installing Dish, which I really do not want to do. My internet is already with Centurytel which is offering a bundle of the three services.
If there is a solution that could reconcile this problem without me considering a change, I'd certainly appreciate better service than I am getting for the $60.58 I am paying for cable only.
The complaint has been investigated and resolved to the customer’s satisfaction.
Jones -- If you want to reach out to me, please do. Our local staff indicate they have followed up with Ms. Adams -- the original poster of this complaint -- and she told them she hasn't seen a recurrence of the issue in the last couple of months. Perhaps there's a different problem affecting you? I can be reached at pete-DOT-abel-AT-suddenlink-DOT-com.
I highly disagree the problem has not been corrected, in fact it is happening right now on 3 different stations.
I know that something can be done about the poor, poor service of Sudden link Cable. Everynight for the past 3 months the stations are just frozen with no recption. But we are still paying full price for bad service.
It is my understanding that your issues have been addressed. Please let me know if that is not the case. I can be reached at pete.abel@suddenlink.com.
bad service
suddenlink is horrible. They were supposed to come out at a certain time to install my services in which they didn't show up unitl almost 2 hours later. The packages are horrible and the you can't even accept collect phone calls on the phone that you pay for every month. I called about removing the block and they told me that it was permanent. I think I should determine if I wanted a block on my phone. I'm switching to another company..
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Valeria - Kacie with Suddenlink here. Please feel free to email us directly at the address provided above if there's anything we can do to help. Thank you, -Kacie
This is my second message up here, I live in Rocky Mount and I was a Suddenlink user for the past 10 years it was about a year ago that I decided to drop Suddenlink and switch to Direct Tv because Suddenlink had dropped so many of the popular networks. I have not had any trouble wit Suddenlink I actually was still using Suddenlink as my Internet provider, but about two weeks ago I was experiencing some internet problems and had to call Suddenlink out, the technicians came out did the repairs and in the process they cut my cable lines for my direct Tv. When I called Direct out to see what the problem was because I didn't know because I asked Suddenlink while they were still in my home did they disconnect any of my cable lines maybe by accident and they assured me that they did not. So when Direct TV came out the next day and checked my lines they told me that my lines were disconnected, so I called Suddenlink to see what was going on, they told me that the lines were not suppose to be running through the box because it belongs to Suddenlink, of I can understand but I wanted to know why the Tech just lied about cutting the lines, they could not answer that part but said he would check into it and get back with me. I did not hear from him but when I got off work the next day I had no cable Suddenlink came back out and this time they cut the lines and locked the box, when I called Direct they sent a tech out to break the lock and remove my lines out of the box and but them underground. To my surprise, a week had passed and no problem until this past Saturday they came back out cut the lines again and buried the lines back in the ground. I have asked several of my neighbors and they are having the same problems it seems that Suddenlink is not to happy with losing customers so they are acting like some 5-year-old children and are going around town just cutting Direct and Dish network customers lines. If Suddenlink got a problem with Direct taking their customers do they think that this is how they will get them back, I don't think so. It is time for me to find me a new Internet service
Hi Valeria - My name is Kacie, and I'm with Suddenlink. We're sorry to hear that you've been experiencing issues with your Internet service, and apologize that your recent experience with our technicians was less than exceptional. We'd be happy to help you with any issues. Please feel free to email us directly with your service address, and please reference your post here. Our email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie
My name is Valeria today I had two Suddenlink technicians come out to my house because I did not have any internet service, and this is not the first time that Suddenlink has been out to my house. I think that on an average month I am in touch with Suddenlink back and forth about my lack of internet I would say about 3 to 4 times during a month. When these two technicians came out to my house I was sitting down watching my TV and let me say that I do not have Suddenlink for my cable. While the tech were there my cable went out I asked them if they did any think to the wires because they did have to rewire my cables, they assured me that they did not. So I called my dish agent and had a technician come out the next day and check my services, the technicians found that the Suddenlink technicians had disconnected my cable, when I found this out and called in to the head dispatcher he said that they had the right to disconnect my cables because they were running through the Suddenlink box but I have had dish for two years and as I have stated before this is not the first time that Suddenlink had been called to my house, he as much as said that if I had Suddenlink cable that I would not have this problem and I informed him that I was a Suddenlink customer for 15 years sand because of high billing and lack of channels that is why I am no longer with Suddenlink today. I am at a point where it is time for me to find another Internet provider because Suddenlink pulled some shady crap on me.
I ordered SuddenLink internet and phone service and made it VERY clear that I was about to have a baby and that whatever the service date was going to be, it needed to be reliable so it didn't leave me without a phone when I needed it most. I was ASSURED several times that the internet and phone would be installed on the same day. The installer arrived and made it perfectly clear it had little idea what he was doing being on the job for four days. He knew I expected phone service installed that day by the conversations we had as he installed the cable and decided NOT to tell me until he asked me to sign verifying installation that the phone would be ten days later. I called customer service and explained the situation and they let me know it's a problem they're having with their agents making promises, especially ones dealing with phone service, that can not possibly be completed. I was told I would receive a phone call and a rush on phone service due to my medical situation. Of course only one phone call came from a Jason, telling me that he didn't have any answers but he was SURE someone would call me back and fix the situation. No one called for days and the former cell plan I had expired leaving me with NO phone at all while waiting for SuddenLink. I still have no answers, no phone, but do have a newborn baby in a house with no access to 911. I would NEVER ever recommend. I will be getting phone service via another provider. Funny how that promise to refund my money if not completely satisfied was forgotten too. I am out the installation money, the first month of internet and phone. Someone made their commission and that's all SuddenLink seemed to care about.
Hi Jamiecrawford- My name is Shannon and I am with Suddenlink. I am very sorry to hear you are having trouble with your services and would be happy to work with Senior Management in your area to resolve these issues for you. Please feel free to email me directly at shannon-AT-suddenlink-DOT-com. Thank you.
I am also paying $130 a month for HORRIBLE service. From day one this company has been the worst. They did not hook something up right and my internet, cable and phone only worked for approximately half an hour before it went back out. I had to wait for another person to come out and fix it. We got tired of waiting so my husband figured out what was wrong and fixed it himself, even though we had to pay suddenlink for this service. Then, I have to call constantly because it seems like one of my services is always out. I just got off the phone with a guy that told me, he showed my internet was working fine. I told him I could assure him it was not and as I was talking to him, my phone service went out AGAIN. Thank God, my cell service is not with suddenlink. The last time I called in the person on the phone asked me for the last four of my SSN. When I gave it to him he said that was not the right answer, so I gave my husbands last four. I was told to try again, it's only my husband and I in the house, it had to be one or the other. I was told he could not help me because I did not have the proper last four of the SSN. I told him they must have put it in their system wrong because after 21 years in the Military, I think I know the last four of my SSN and my husbands SSN. I asked him how I get this problem fixed since I have to call in so much and I was told I have to go to the office and have it fixed. I have never had to deal with a company that has such horrible service and such horrible customer service. I would have canceled all my services with suddenlink but for whatever reason, my husband wants to keep suddenlink. But after tonight, either he cancels the service or our house is going to have two providers for everything because I am tired of calling to get my service fixed when I am paying so much. FRONTIER NEVER LOOKED SO GOOD!
Pay $120/month for horrible service. After the digital conversion my channels have been scrambled and unwatchable half the time... Getting ripped off and need to drop them. Also, their mommies, daddies, uncles, grannnnnies commercial needs to go away. Most annoying commercial EVER! Stop making horrible commercials and fix your terrible service!
Zaa,
My name is Tina and I am with Suddenlink. I would like to extend my sincere apologies for your recent experience trying to get your new services installed. The experience you have described above is quite troublesome to hear. I would like to investigate this further to find out what may have transpired and prevent this type of situation from occuring again. If you would be willing, I would greatly appreciate a quick email with the name and address of the account you opened so I can look into these issues. My email address is tina-AT-suddenlink-DOT-com. Again, I am very sorry for this experience - and if you do ever consider our service in the future, please feel free to contact me directly for assistance.
Just cancel Suddenlink after only four days of service. Technician showed up 2 1/2 hours late, At first they told me that I was signing up for 200 channels package...wrong up to 200 channels, I was only getting 72...then technician didn't install something right on my phone and had to come out two days later to fix it he was schedule for 6-8 pm came out at 1:25 saw my truck in the drive way and just drove off I saw him on my security camera. I called customer service at 8:45 and they told me that he was there and no one came to the door which he never knock on rang the bell. Then they wanted me to wait between 11-5 next Saturday for the same technician and I just had it and cancel the service. I never have had such of bad experience with any company in such of short amount of days. Never will recommend them to anyone.
extremely poor quality and service
We started our service with Suddenlink December 1, 2008. It lasted pretty good for 5 days. From December 6, 2008 until the present ( and future I am guessing now), I have not gone an entire day without my phone service and internet going out. I or my husband have called every day for the last almost month now. Evidently it is a problem other people in my area are having as well. Suddenlink just keeps logging the trouble calls and they either show up to fix it or they don't. Either way, it continues to happen. Now we just moved from somewhere else where all we had available was Embarq. I was a little more expensive, but my God, not once in 10 years did my phone go out, not even during Hurricane Floyd! When I call to complain and beg for a permanent fix, I get treated like crap and it is normal and just something I am supposed to deal with. I don't think it's normal for me to have service disruption on a daily basis. Do you?
Kim Crocker
The complaint has been investigated and resolved to the customer’s satisfaction.
Guys!
Just cancel your SuddenLink service like I did.
A reliable ISP cant be beat.
this is the mess the techs did not bother to remove from my home months ago
Hi doodle. I am with Suddenlink. I see you are having service issues. I would be happy to look into your account and get your service issues resolved. Please email me at tina-AT-suddenlink-DOT-com.
my service is still messed up, a tech came out yesterday and did nothing but make excuses, and he is suppose to be the best tech in center tx, (RIGHT).the second tech will at least admit that he doesnt know what he is doing (and getting paid to know nothing)and the third tech doesnt know anything but he wont admit it.If you live in the center tx area and have cable/internet problems goodluck on getting it fixed, and if the technician doesnt show up by 4:30 then he isnt going to cause by that time they leave for home.they close out jobs as being fixed, or nobody home, they go to other customers homes and sit and discuss other customers with them, or you can find all 3 techs eating lunch together and slandering suddenlink customers.
Hi! I am with Suddenlink. If you are having service issues, I am here to help. Please email me at tina-AT-suddenlink-DOT-com.
i live in east texas and must say the technicians are all realated so therefore if one messes up the others are not going to say anything.my internet/cable has been messed up from day one.the supervisors and corporate office wont do anything cause they are all in on it together. the customers want what they pay for but suddenlink just wants the money.and they pay their technicians to do nothing
I'm with Suddenlink. More on me here: http://www.suddenlink.com/about/executives/abel/.
Are you in the New Bern, NC area? If so, there was an issue affecting a number of people in that area, but I understand that issue was corrected yesterday (1/6/09).
Has your service improved? If not, please email me directly and I will get you in touch with senior managers in your area. My email is: pete.abel@suddenlink.com.
Thanks.
browser hijacking by suddenlink
Sudden link keeps hijacking my browser search.I opt out but a few days later it does it again.When are there going to laws against hijackers.I have complaind to the FTC but they are no where near fast.
I'm with Suddenlink. We have over 4, 000 consumers that have successfully opted-out. Our opt-out procedure is MAC-ID based, not cookie based, which means any problems are likely related to either (i) not following all three steps in the opt-out process, or (ii) you have possibly re-pointed your DNS to an “Open DNS” server instead of the Suddenlink DNS servers.
If your DNS is pointed to to an Open DNS server, please repoint it to a a Suddenlink DNS server and try the steps again, outlined here. If all of that fails, please email me at pete.abel@suddenlink.com and I will engage additional assistance for you.
Step 1: Visit http://search.suddenlink.net/prefs.php
Step 2: Click the “Disabled” circles in each section and hit the “Save” button for each section
Step 3: Close browser
lost payment
I have HAD it with Suddenlink!
Every month I sit at my computer (internet service compliments of Verizon DSL because I grew tired of Suddenlink's sudden drops and sudden disconnects and sudden downtime) and pay my bills on the 6th or 7th of the month and then again on the 23rd or 24th of the month. In September I somehow skipped Suddenlink among the list of bills that I pay using my bank's online bill paying service so on October 7th, when I noticed this, I submitted a double payment. I called Suddenlink, told them what had happened, asked if there would be a problem and I was assured there wouldn't be. The person I spoke with extended my payment due date to the 17th and that was that or so I thought.
Yesterday my husband informed me that he received a rather rude call from a woman at Suddenlink informing him that our service would be terminated due to lack of payment. When I came home from work and found out about this (at 9:45pm) I immediately called my bank to find out what happened to this payment. According to their records, the check (which had already been debited from my checking account) was physically sent on the 8th but hadn't been cashed. They opened a case file on this and should have an answer for me within ten business days. They also stated they would be calling Suddenlink as part of their investigation. This morning I called Suddenlink to let them know what was going on and to find out what I should do. I was informed that if I put a stop payment order in (as my bank had offered to) and they deposited the check I would be charged $25. I was also informed that I've been sending my payment to the wrong address and that is probably why they haven't received the payment. I've been sending it to the same address ever since I added them to my bill pay service and every OTHER payment was received. I made ANOTHER payment to them for $44.30 using my credit card while I was on the phone. I was told that my service (which HADN'T been disconnected) would be restored by the end of the day.
So now, according to my records and the amounts taken out of my checking account, I've paid for September, October and November and I am being charged a $4.75 late fee. I have added a new listing for Suddenlink to my bill pay using PO Box 660365 rater than 660369 (both of which are Suddenlink addresses in Dallas) and I have no idea as to what to do regarding the $88.60 that Suddenlink can not locate and I can not stop payment on.
And to SVP Pete Abel in the corporate office, I've noticed your name on the many message boards I've read with regard to complaints about Suddenlink so this is written especially for you. I will also be e-mailing it to you as that seems to be your standard response to every complaint I have read.
Here is a summary of payments sent, posted, amount and the time it took to process over the past few months:
Payment Sent 03/24/2008 - Payment Posted 04/02/2008 $40.71 (7 days)
Payment Sent 04/24/2008 - Payment Posted 05/02/2008 $44.30 (8 days)
Payment Sent 05/07/2008 - Payment Posted 05/14/2008 $44.30 (7 days)
Payment Sent 06/06/2008 - Payment Posted 06/18/2008 $44.30 (10 days)
Payment Sent 07/07/2008 - Payment Posted 07/14/2008 $44.30 (7 days)
Payment Sent 08/08/2008 - Payment Posted 08/18/2008 $44.30 (10 days)
Payment Skipped 09/2008
Payment Sent 10/07/2008 - Payment NOT Posted $88.60
Payment Made Via Phone 10/21/2008 $44.30
The above record is the exact reason I use the bill paying feature offered by my bank. It gives me the ability to keep track of everything on one page rather than having to go to each business' website and pay my bills that way. I completely admit that I made an error in September however I do not appreciate your company's representative calling my home yesterday and treating my husband the way in which she did on his day off. We are not deadbeats, I simply made a mistake. Had she looked at the payment history on our account she would have noticed that and retracted her claws.
If you do personally respond to my e-mail please include any satellite company that Suddenlink holds shares in so I know which one to avoid when I make the switch at the end of the year.
Lynn,
I received and responded to your Oct. 22 email to me, but didn't hear back from you. I am very sorry for the troubles you've experienced and would like to help, but first need the following information: Name on the account, and either address on the account or account number.
Do let me know that information and we'll get right on this. You can email me at pete.abel@suddenlink.com.
Thanks.
fraud / unauthorized charges
Suddenlink= Fraud Suddenlink has continued to bill my account since May 2008 for internet coverage I was not receiving- in an area where Suddenlink doesn’t operate!!! November 2007- I was staying at my aunt’s place & signed onto Suddenlink for internet. By February 2008, I was SO FED UP with the TERRIBLE CUSTOMER SERVICE and slow internet that I told them...
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Suddenlink Communications emailscustomer.service@suddenlink.net100%Confidence score: 100%Support
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Suddenlink Communications address520 Maryville Centre Dr., Ste. 300, Saint Louis, Oklahoma, 63141-5820, United States
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Yes Suddenlink is criminal in their billing practices. I have had a new account for 30 days. Supposed to get a "killer" deal of $79.95 a month for digital cable and internet. When the bill comes in it is $130. In addition with a $100 fee for not paying in advance when the salesman was asked and responded that it is not necessary to pay in advance. So we changed to basic internet only for $24.95 a month. When that bill came in yesterday at the billing cycle, keeping in mind this account is now 1 month old. They billed me $100 for basic internet.! Now in one month tme I have been billed $340 and they are now threatening to disconnect if I don't pay in 10 days. I will call them tomorrow but I doubt anything will be resolved so I will likely just cancel the account and if they refuse to disconnect I will just not pay them and switch to DSL. No matter how slow or unreliable. This is the United States and we don't let criminals run companies here!
yes yes this is what they do now I have returned calls 12 times to some lady at their complaints office at sudd.never calls me back then sends me letter asking me to email her to the wrong addy!? I have a terminal ill kid and I cant afford this, to be billed or shut off when THEY decide!I need my little bit of money to care for my daughters health, this was over a yr ago, they said if I give them 40$which I did not owe, was for future phone!because iwas gonna be out of town, I did then said my bal was -0-, they lied, they left me alone, so thinking it was resolved..was not.then out of town my girl needed treatment but guess what?didnt get it because they are ruining my credit which was awesome!My daughters life is at stake and im fed up!My neighbor whom is elderly, is being chartged over 200$ and has NEVER had service!hope you get this fixed and me too, they are ripping so many folks off!never do what they promise! I have mess fromover 133 people and will soon be going to the news with this, if you also decide to Ill be with you!good luck
James,
My name is Tina and I am with Suddenlink. I am very, very sorry to hear about the issues you have experienced. I would be more than happy to work with management in the appropriate areas to promptly resolve these issues. If you would be willing, please email me at tina-AT-suddenlink-DOT-com. I look forward to hearing from you.