Sun & Ski
Reviews and Complaints

Embark on a journey with Callidora Travel LLC, where every detail is crafted to perfection just for you. As I read through the reviews from fellow travelers, I can sense the genuine care and dedication that the team at Callidora Travel puts into creating unforgettable experiences. From the moment you reach out to them, you are met with warmth and expertise, ensuring that your travel dreams become a reality. The personalized service and attention to detail shine through in every interaction, making you feel like a cherished guest rather than just a customer. With Callidora Travel LLC, your travel adventures are not just trips; they are stories waiting to be written with care, passion, and a touch of magic.

I bought a new Patagonia Down parka for cheaper than anywhere else. Then when I had an issue with a snap on my coat, they were responsive and went above and beyond to fulfill my exchange request.

First off, Sun & Ski website is the cheapest price for this Series 3 Sports Tube that I've found to date. Excellent Price. Second, I received it promptly, and it fits ALL of my spearfishing gear, wetsuit, float, floatline, bathing suits, etc. I was so tired of packing stuff in my soft case snowboard bag. Lastly, I had a minor return of one of the accessories, and Jon P. Was an exceptional rep that helped me out quickly and easily. I am a huge fan of Sun & Ski now and will continue to set business their way (4 of my spearfishing friends bought the Series 3 after I told them about Sun & Ski)

Mistakes, Second Chances and Redemption

I started to look for a new road bike shortly after purchasing a new specialized Allez in December of 2022 due to my growing desire of riding and wanting to upgrade to a higher specification bike.

I looked at the new specialized SL8 which was extremely nice but due to budget constraints and availability I did not upgrade. Our family went to Sun and Ski sports for my son to get some items for college.

While there, I spoke to Kyle in the bike shop who gave me information about the value of my current bike value in addition to information on a new Cannondale Supersix (on sale and I stock in my size) road bike with higher specifications than my Allez. After being informed about both bikes I decided to purchase the Cannondale and trade in my current Specialized Allez. This is where the mistake of not honoring the deal occurred the next day as promised.

After correspondence with Sun and Ski customer service, I was immediately contacted by the Katy Mills store manager (Mandy Abrego) concerning my deal that was not honored. Everyone deserves a second chance and this is where I was amazed by the genuine caring and concern about my agreement that had gone wrong.

The next day I visited the Sun and Ski Katy Mills location and was greeted by Mandy and Assistant store manager (Caris Williams). First I was offered an apology for not being offered the deal that was originally agreed upon. Then I was offered the original deal as well as accessories and further discounts. Both Mandy and Caris spent ample amount of time with me over a several day period making sure that I was completely satisfied!

This turned into the best bike buying experience I've ever had. I've purchase a lot of bikes and new bike day is always great but this day was even better! The buying experience that I experienced at Sun and Ski Katy Mills location from Mandy, Caris and Aidan Ligorria (bike shop technician) was second to none. Aidan spent a-lot of time micro tuning my electronic rear/front derailleur and crank set perfectly. He also spent time and effort researching which tubeless tires and clip pedals would match my bike. He is super knowledgeable and was very informative and professional.

I was able to test ride my new bike twice, never felt pressured to purchase and given ample time to make my decision that I felt comfortable with. This process took an additional week due to my son moving to and starting at a University out of state.

Situations similar to mine probably occur more than customers realize and unfortunately most of the time nothing is done to correct them. However in my case with the quick response from customer service and management team at the Katy location, apologies for the event that took place and some extra compensation, did turn my dissatisfaction into complete redemption.

I am extremely happy with my new Cannondale SuperSix Evo3 bike. I will continue to be a loyal Sun and Ski customer and recommend all of my family and friends to shop at Sun and Ski due to great employees like Mandy, Caris and Aidan.

I have purchased a pair of shoes from this site and received an incorrect size. When I contacted Sunandski support they said that they'll ship me a replacement after I return the incorrect size pair. So I paid for the return shipping and sent the shoes back and later I received a replacement. I was shocked when I tried them on and realized they were still two small (wrong size again!). So I had to do return shipping two times until I finally received the correct size shoes. Sunandski is very hard to deal with, better shop elsewhere.

Dear Karl,
My name is Till Chumbley-Williams and I am very unsatisfied with the treatment that I received in your local Dallas store near Royal Lane. I have never been treated so unfairly in any department store that I have entered. Let me first explain that I went to return a pair of pants that my husband bought me because we cancelled our trip to Colorado. Before I went to the store I called to see if I could return the pants because I had misplaced the receipt. I was advised by the Arlington store that I could return the pants but could not get any money back only store credit .I told the representative that was okay I will take the store credit and spend it later. I ended up going to the Royal lane store in Dallas because my mother and I shop every Saturday, Sunday, & Monday evening together at Neimans, Saks, Bergdorf Goodman, Nordstrom, Janie & Jack, Gymboree, Victoria Secret & TJ Maxx/Marshalls and we were leaving Nordstrom's at North Park Mall. I live 35 minutes from your Royal lane store. When I went to return the pants and explained the situation to Chuck he stated that due to not having a receipt that he could not return the pants. He asked what phone number did my husband use I explained that we don't use or give out phone numbers because of my profession. I work in the mortgage industry as an underwriter and some times I have reference homes to be foreclosed or sold and sometimes clients are very angry. Due to my name being so uncommon if you look me up on the internet it is only one Till Chumbley- Williams, so my husband I I try to avoid giving out our contact information to protect our family. He also stated that he only showed one pair sold to a different name and that the representative that sold the pants to my husband could have miskeyed the information and that may be why they are not pulling up. So I explained that I spoke to another store and was advised that I was unable to receive my money back only store credit. He then asked what store my husband bought them from? I explained that I was not with him when he made the purchase and then Chuck stated that it is at his discretion to do a return. My mother than stated to him that he is going to cost the company a lot of money by treating customers this way and trying to imply that someone stole merchandise. Just because I am African American I should not be stereotyped. Chuck acted very unprofessional by repeatedly stating that it's at my discretion to do the return and I am not doing it. I advised him that I would be contacting corporate because my husband and I are hard working individual that contribute a lot to society and it should not be this difficult to return a pair of pants. Chuck stated again the policy states that we do not have to return the pants its at my discretion. I told him I would never shop at this store again due to the treatment I received. He just stared at me with a smug look on his face then when my mother purchased her shoes he stared as though she did not have the funds to do so. Your representative at your store acted as though we could not afford to buy anything from the store. I went to another store that day and returned the pants without a problem and just explained the situation about us cancelling our trip. I am very upset by the treatment I received and I feel that Chuck needs to learn what good customer service is. If he truly would have listened to what I explained about why we do not give out our contact information then he would have understood. Instead of pre-judging me. I know if he has did this to me how many other African Americans has he pre-judged based on his perception? And how many other clients have decided not to shop at Sun and Ski do to a situation like this?

If this email is not addressed within the next week I will then go to the media. My direct contact phone number is [protected] . It is urgent that Chuck is addressed and I will not stop notifying clients of Sun and Ski to advise them of the poor service that was received by your staff and management as well. This is my second attempt to contact you the first was sent on 11/19/2012 and I have yet to receive a response. I will start by blogging on the internet, better business bureau, then to the news. I feel that I have been more than patient with Sun and Ski . And that you are sending off the message that a Clients experience in your store is unimportant. A customers experience in your store if you can help it should always be pleasant and it is important to treat others how you want to be treated. If Chuck was not going to do my return he should have also not done the gentlemen's return behind me who was a white mail that did not have a receipt as well. We are all equal and should be treated as such.