Superior Propane
Reviews and Complaints

My experience with Superior Propane was less than expected. The driver would complain if there was a dusting of snow on the ground on the path I shoveled out to their tanks and would refuse to deliver propane and write up the customer. They did this in hopes you would run out so they could charge an extra fee. Took picture of the pathway one day as driver arrived and refused to deliver with him in picture and called and made a complaint. Supervisor said he did not care and immediately defended the driver and called customer a liar. When I moved they failed to come and pick up their tank as agreed and then I am waiting 4 weeks for a refund. Saw post in my old account that shows a $107 charge for removal even of their tank though contract was not renewed and had expired. They also had a practice of letting the tank run down to almost nothing if the price of propane was a lot higher than the going rate and to overload the tank and refill it every 2-3 weeks if your contract price was higher than the going rate even if they filled 40 gallons so they could charge their fees for delivery. Think twice before choosing Superior Propane since there are other options out there that are customer friendly and did not have rude customer service reps.

I used to get my home heat propane from Superior. They are difficult to reach as their system is automated. You could never reach a live person. I called several times and left messages to complain about their rate as it was higher than my contract stated. When I finally got a hold of someone they told me that the contract was never endorsed and therefore null. I changed providers since I didn't have a contract and two years later they sent a collection agency after me to collect for pick up charges for their tank.
AVOID Superior Propane at all costs! You don't need the aggravation!

Switched to natural gas. Called superior to remove my tank. They set a date to pick up tank in nov. they had their techs come to puck up the tank. But left without it apparently because there was too much snow. Finally picked up tank in April. They sent a cheque for the credit I had. Then soaked me for $281.37 for the picking up thier tank. To top it off they sent the bill to collections so either pay or screw your credit. Superior propane are crooks. Would never recommend them

my latest tank delivery of 308.1 liters @ cost of 1.2534 per.for a total of 480'54.i checked for same day prices and was stunned, a difference of more then 45cents a liter.i tried to get in touch with the help of my daughter... to no avail.i have been a customer for more then 10 yrs.I wonder how many bills i have been overcharged for?because i am a senior 70+ are they taking advantage of my age. i pay my bill with regularity so they assume that i won't check the prices.

After being over charged by superior propane 3 times in a row I cancelled and went with another provider and they charged me $250 fee even thiugh they couldn't produce the original contract.
It started out when they over charged me by at least 35% to 40 % on my propane delivery. This happened right from the start and continued every time I received propane. I would follow propane prices on line and realized I was being over charged. I confirmed by making calls to neighbors and local companies and the overcharge was very significant. After the 3rd time being over charged I decided to switch to a local company and cancel my service. They now want to charge me $250 to pick up the tank which was never agreed upon and when I asked for the original agreement they could not provide it. The way they work they could charge me $1000 for this and to them this is okay. This company is a joke and they think they can charge you whatever they want, whenever they want to do it. Is there anything I can do to not pay them there fee? I offered to drop the tank off myself as it is empty. they said no so I offered to have another company drop it off as I don't want to give them another penny. again they said no.
What can I do?

Feb 15 2017 account [protected] invoice 5460 54 27
We received a delivery of propane at Pioneer Baptist Church 7553 Highway 35 Norland On K0M 2L0 The bill was 134 /liter. Other suppliers in our area are charging less that half that price. When we complained we were told that we didn't use enough to qualify for a lower price. What the, we have been very diligent to cut our use as we are all supposed to be doing. They finally offered us a discount of 111 and with a little more pushing also took $40 off. They also told us after the fact that it is cheaper to fill up in the summer. Trouble is we needed it now. No customer rep informed us of these matters. Now we are stuck with an unfair bill. The least they could do is reduce it closer to the other suppliers. Obviously after this we will be looking at another supplier for next time. Other suppliers we have talked to don't have all these restrictions.

I have been a customer of Supior Propane since my wife and I purchased our house in the township of Adjala in 1993 and took over the Supior propane account. I have paid $200 per year for 22 years ($4400 in total). Our house burnt down on October 1 2015 and the tanks were damaged beyong repair. The company came and picked up the burnt out tanks and has now sent us a bill for $1131.47 for "Parts and Other Charges". Both my wife and I have tried negotiating with them and they have refused to drop the charge. I let them know that I will need propane services in the near future for 2 different houses and that still did not sway their stance. Had nothing happened I'm sure these guys would continue renting the same tanks for another 22 years. I will never use them again.

Service has been terrible. I bought a house with an oil furnace, and decided to go with propane. Superior seemed reasonable so i purchased a new furnace, it took them 4 months to install. It was summer so I didn't get too upset. When I didn't receive a bill I started calling, it took them 12 more months to send me a bill. I have since filled the 1000Gal tank several times, I started to think I was paying to much, so I asked a driver for another company what their price was, and it was 6 cents/L cheaper. I didnt think it was that bad so i ordered propane from them again. To compare the same day I called 2 other propane suppliers, and they were 10 and 13 cents cheaper. Today I called to complain, and the price was higher than gasoline. I called another supplier to find out what the cost would be to have them deliver me propane and it was 21.34 cents/L cheaper! Needless to say that's the last time Superior will EVER supply me with propane. They did offer to lock in my price if i signed an agreement with them. it was higher than the cash price from others.