Superior Propane review: Meter switch and billing

At the end of November 2022 - I had called Superior Propane customer service because my bills were ridiculously high (over $300 dollars for a propane furnace that would run at 16 degrees). I was talked to with a condescending nature believing that I was just complaining and had no justification to my claim. Low and behold after constantly calling on a weekly basis when this was going to get looked after - exactly a month and a half later, a Superior propane staff member came to look at my meter and had told me that the meters were switched with my neighbour (I live in a townhouse complex) and I was actually paying my neighbours bill and vice versa. I waited for a call, two weeks later it came from Katie from Invermere BC and had told me that she had to contact the propane lawyers to look at steps forward. They had decided NOT to contact anyone who had lived in either 2 units before me or my neighbours. She had also informed me that they went through the bills and had given me a credit for the payments I made for my neighbours who used a significantly higher amount of propane than me and that they will not back charge them - they also legally CANNOT charge them for it as it is not my neighbours fault. The cause of the wrong meter could either be the trade folk who originally ran the pipe in the townhouses or Superior Propane itself who put on the meters themselves and did not make sure they matched with the correct townhouses. I asked Katie to give me the bills that I would have gotten originally from the April to January - the time I had been living in the townhouse and she said yes. Contacted in April to ask where my bills are - spoke to customer service again and Katie herself personally and she said it would get done. May rolls around and still don't have the bills as originally promised from Katie and Superior Propane. Spoke with her today, had the worst customer service call of my life. In January - it took 2 weeks to figure out my credit and all the information from the meters yet I still have yet to see those bills that were originally mine to compare if I got the right credit - instead I get told they are a rough estimate of what it should be - questionable absolutely. I am on the phone standing up for myself as I have been treated piss poorly by customer service and Katie herself, I have yet to see any bill even though they have done the calculations themselves, got a credit and not a refund which I want and will pay my bills myself as I do not trust Superior Propane at all. Katie refuses to take ownership of the mistake Superior Propane made with the switching of the meters blaming the company who put the pipes in yet cannot prove it was not Superior's fault - she said my walls would have to get ripped down to prove anything. She told me I am not a victim and that I am not the only customer Superior Propane has and I need to wait on these bills - god knows when I will receive them to make sure my credit is correct or where my money went and if it was the appropriate money - I have a right to see the prices that I paid for like my cellphone company does and my internet. The conversation I had with Katie was preventing me from getting my billing information, met with sighs and groans and being very rude and tells me I will get the bills when I get them. This has been going on since November. FYI - I will be contacting previous owners about this meter switch and they will decide if they want to contact Superior Propane. Also legally, Superior is on the hook for this as they did chat to lawyers because Katie personally told me this over the phone so stop placing the blame on other people and take responsibility. Absolutely disgusted. Superior Propane has terrible reviews and in Invermere, a terrible reputation - wonder why...