Just add me to the long list of people who believe this is the worst company out there. I moved in to my new place in the country that used propane. The previous owner had a company that was also not high on the list of good companies so I looked around and was enticed by Superiors free litres offer so I opted for them instead. Little did I know that their price per litre charge was far and above the market standard year after year but I kept using them. The little nickel and dime fees such as delivery and the HAZMAT fee, that NO other provider was charging, finally got to me so I started looking around. The last straw was the fixed pricing per litre that they offered me was $0.25 to $0.30 more than their competitors. Done! I'm out. I secured another provider and told them to come pick up their 3 tanks. I was then informed that they would be charging me a $250 pickup fee. No where on the invoices is that $250 fee stated. Then they charged me a $250 cancellation fee or what they called an administration fee. NO OTHER COMPANY that I called, and I called 7, had a pickup fee nor a cancellation fee. Then they charged me a years rental on the tanks which was 3 weeks past the anniversary date for the tank install. I DID NOT sign anything agreeing to these charges. There is a reason why Superior Propane has the worst reputation in the business.
Desired outcome: Nullifying of any and all charges related to cancelling of their service.
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