Supersonic review: Supersonic

I would like to warn other potential customers that the service you receive from Supersonic Fibre and MTN Fibre is absolutely pathetic.

I've requested a month to month fibre package of 250mbps. Metrofibre quickly had the line and modem set up, and then the wait started to get the router from Supersonic.

Getting no feedback from Supersonic, I tried logging tickets and raising queries with the call centre. Eventually it got delivered with a message that my order is complete and they'll be in contact soon to send someone to set up the router.

This is the day they sent me the first invoice and started charging for usage. I set up the router but my speed was capped at 5mbps.

It's now been an additional 8 DAYS after logging many tickets, countless calls and being put on hold to try and reach the support / second line support teams (who never answer or call you back), my speed is still limited and I receive no feedback or updates. This client service is so bad it feels like a scam.

Supersonic, I informed you 3 DAYS ago that if a technician is was not here by the end of that day I'm cancelling all services. I did get a follow up call the next day where they shared an adress and details of another client with me and eventually realised that they had the wrong profile open.

2 DAYS ago I've requested that you please come and collect your router and cancel my contract. If I get charged anything on my accounts I'll inform the bank that it's fraud. I'll switch to Metrofibre since I hear their service is actually good.

The day after posting my first review I got this message: "Dear Valued Customer, Please be advised that the debit order for your Supersonic subscription was not successfully processed today, due to unforeseen circumstances.Rest assured, the transaction will be processed tomorrow, 2 February 2024. We sincerely apologise for any inconvenience caused. Kind regards, Supersonic"

Your social media team have asked for my details on every post (3 DAYS in a row) and informed me that they will get the support team to contact me, and logged tickets for the error. Guess what... Still more unattended tickets and no call backs