Sylvan Homes
Reviews and Complaints

Absolutely terrible to work with . I am a realtor in *** representing a seller who accepted an offer from them executed in 9/2 with a 9 business day inspection period and a 2 business day period to deposit a binder .They waited until the 9th day to do their inspection and then on 9/22 they ask for an extension for inspection period to 9/29 then on 9/23 they sent over a request to change the price by $18,000 .throughout this whole process I had not been able to get a hold of the transaction coordinator assigned to the account by phone to discuss or a manager or vp it took the regular customer service girl to send an urgent request out . To cut a long story short after reducing the sales price still with zero binder they have the nerve to ask for another extension due to inspection process . Or sign the termination. They wanted another extension to 10/4 and after again not being able to talk to the coordinator or a manager they escalated it yet again and we finally received a call from a manager 9/28 basically wouldnt let me talk and said they hadnt finished their inspection period they have a 3 part inspections 1) inspector comes to check the house then 2) someone else comes out to see what has to be changed out and gives a report to the third inspection who gets quotes from local contractors to do the work and then the inspection period is complete . And when I raised my voice to be able to speak she asked me what did I want her to do and I said give me the same courtesy that I gave you and let me speak. She continued to tell me why its not going to change anything . No where on the contract or nobody told us about that 3 step inspection process until the last extension request So my seller basically went from 9/3 to 9/28 with no binder and no intention from this company to buy . All this company seems to want to do is steal peoples houses for the least amount possible with no regret or consideration to anyone. Something should be done to stop them

BEWARE! FO NOT RENT FROM SYLVAHN HOMES YOU WILL REGRET IT AND BE IN A SIMILAR CRISIS! Sylvan Homes is in violation of our warranty of habitability. It is an unstated guarantee that a rental property is in compliance with basic living and safety standards. The property we rented from Sylvahn has failed to be in livable conditions since arrival. We have sewage backing up into the house daily among all the other hazardous and dangerous issues going on not limited to a wiring issue. Local building codes form the basis of these standards. Sylvan is responsible for insuring that the warranty of habitability is met, not the tenants. Give us back all of our money including deposit and money spent on electricians, AVC and all other documented services and release us from the lease immediate. The *** has slapped you with a *** dollar fine and listed the hazardous situations at this poetry as an emergency and this company has ignored that. We are still awaiting a reply and a phone call from this company. July 21, 2022. 10:00 am. *** was told to stop harassing us for a payment and he is still trying to strong arm us when Sylvahn is the one that owes us. I demand that you people tell *** that he cant collect or continue to harass for a property deemed hazardous. We have placed all money into an account where it will sit until we see you guys in court because this is exactly where this is headed. We have all necessary documentation to fight to get all of our money back. Pictures! Letters from electrician, Letter from AVC company, 2 letters from health departments and all receipts for money spent on this DILAPIDATED house. Give us back our money and release us from this lease so that we can part ways! How dare you expect payment when we have had to rent airbnbs so that our medically complicated child can have a safe place to live. I have never had such an experience with a rental company. This company is uncaring and evil. They lie and lie. SAD!

Id like to start with I started my lease 7/6 and the home had been purchased by an elderly woman and partially remodeled the home wasnt clean when I moved in marks all over the floors and walls paint splatter everywhere dead roaches and rust in the oven the just few days the fridge was broken it took over a month to get anyone out to fix it.. then that same week a tree fell on the home making the house flood multiple times they never answer calls or emails EVER! i had Problems with the sewer backing *** in the home I had issues with the door handles falling off nobody ever was available to fix anything I was told it was my responsibility so I did the *** went out atleast 1 time a month I paid to flush it I remodeled the entire yard front and back with mulch because it was all dirt! I put numbers on the house because there were none and its illegal but when it came time for me to move out because my lease was up SYLVAN HOMES got really nasty and *** I bought a house and decided not to renew my lease sylvan sent a person out to lock the *** unit from the OUTSIDE and make it so I would sweat to death while moving my neighbors seen them do it all of a sudden this lady comes the *** gives completely out and she goes in the home without my permission while Im still living there and while my lease is still active I HAVE BEFORE AND AFTER PICTURES SO I WILL *** SYLVAN HOMES FOR EVERYTHING FOR MY SWEAT A TEARS AS WELL BECAUSE I WAS VERY UNCOMFORTABLE IN 105 *** heat moving they turned off the air and my neighbors seen them do it as well ! I was a great tenant I was always early on rent and sometimes paid double in one month and yall have some nerve to really do this to me! The house was so nasty when we moved in we wiped the walls with magic erasers and it looked like paint smh sad they have people move in to dirty a*** hose abs expect it to be spotless when you leave but if I dont get my deposit back from Sylvan I am suing for more then my deposit just know!

Please DO NOT RENT or BUY from these people. They never really return your call, no one seems to be working, everytime I call, I can never get an answer. They take their time resolving issues, if ever. I have called and complained about my air at least 3 times and no one hasn't been out to address the issue as of yet. I've made a complaint about the floor in the kitchen coming , in which I continue to trip over, I mentioned to them that is fall risk. I put in a complaint for my refrigerator that went up, it's no longer keeping my food cold and the freezer isn't freezing anything. I spoke to 3 different people who stated that they would send someone out and no one never showed *** which resulted in me and my five children left with nothing to eat because the food went bad, I had to throw it away not to mention, I went to SEVERAL CHURCHES and FOOD BANKS to get what I did have. Now I have to buy food using MY RENT MONEY TO DO SO. How can I pay my RENT if I have to use it to feed my family? If I could rate this business negative 100 I would. They don't care about your situation and what you're going through. I guess they have to face or go through our situations to understand or even care. I try my best to help keep their property up by letting them know everything ahead of time of what's going on and they take months addressing the issues if ever. This is by far the WORST COMPANY I have felt with! It's a shame and a disgrace! They don't try to help with anything but will find a way to contact you about the rent owed. Well maybe if you all address the problems or our complaints in a timely manner, we would be able to pay the rent. I have also had to use rent money to wash and dry clothes because they took so long getting me another washer and dryer which also resulted in having to spend extra money on gas due to making several trips to the laundry mat. I am so disgusted with this company! No communication, lack in concerns, very incompetent and very unprofessional!

I am a new tenant who moved into a resident on June 30th of 2022 I mentioned to my rental agent that I did smell mold and that it was a concern of mine.,I was told that they would take care of it at this point in time I was in process of signing my lease. I get to the house on moving day the maintenance guys are there tightening up some of the other complaints that I had with the property he then proceeds to tell the lady on the phone that it was not mold when you can clearly smell it and see it,so I told him to take a portion of it to have it tested this with June 30th, I also ordered a secondary mold kit just in case he didn't follow ., *** which he did not it is now July the 15th I have been calling Sylvan and getting the runaround I left numerous voicemails no one returned my call I sent emails to the customer service email address and they are all rejected and returned to me but they have no other customer service email I have wrote it *** in the tenant portal still no response and the couple of times I was able to reach someone by phone after calling daily I was told that someone would call me set up an assessment which never happened., I also never heard back from the maintenance guy who took the affected area to be tested and never returned you can clearly see that it is black mold they also locked the storage area which is part of the laundry room and told me the key was lost. I was able to get into the room today and see the whole back area where the washer and dryers meets the wall and it is covered in black mold I feel the maintenance purposely locked me out because the door was open the whole time I was viewing the property I never looked in that direction to notice that there was an issue with mold to that severity. I think a lot of these property management stink that you are ignorant to your rights as a tenant and their responsibility as property management this could be potentially fatal to myself and my young son who has a compromised immune system

Moved into one of their properties on 03/12. On 03/30, I received phone calls from a man who sounded like he was trying to convince himself that he were a property appraiser, telling me that he didn't know my house had tenants, and saying that he needed to come take photos. Since I had placed a maintenance request, I assumed this was related. That afternoon my neighbors informed me that he had come across the street asking what I did for a living. The next day when he came back, he informed me that he was supposed to take pictures of the entire inside of my house, on his cell phone. Since he had no business card, no logo on his t-shirt, no magnets on his car, I refused to allow him to take photos with all of my belongings in them, and told him I would be calling the property management company. When I spoke to the manager Eugene, he interrupted me constantly and told me that we had to allow it as it is in our lease. He lied to me saying that he had called me to inform me that this would be happening prior to the man showing up, and told me that there was nothing that him or anyone else in the company could do for me. I asked to speak to a supervisor, and he told me he would have someone call me. This never occurred. I called everyday for the next 14 business days, and every single customer service representative informed me that they would need to speak to their manager Eugene, and they would get back to me. After not calling for three days, I received a call with the information of the company and person that was supposed to be coming to take these photos. I called the phone number, and the man told me he had no idea what I was referring to and that he doesn't take photos. I called back the next day to get the correct information, and still have not received any answers. It has been 24 days of waiting in limbo for a simple answer and it all boils down to how their customer service manager operates this department...terribly. If I were able to leave 0 stars, I would.

So I'm in the process of searching for a home. The first place I wanted got away from me and I began looking for something else. On Saturday I was advised of my soft approval. I wasn't really sure of what that meant but kept moving forward. On Monday I was informed that they had not contacted my employer and still needed to verify that. I was cool with that because I really wanted the new place I had found. On Tuesday I woke up with texts about going to see the property to make sure I liked it. I also found out that they hadn't been able to talk with my employer. So I jump out of my bed an order a Lyft and head to the property. Because I didn't want it to get a way from. I get there and boom I'm in love. So I texted back that I like it. Around 11:47am now around 2 hours later I hear back that they will let the underwriting know. They finally get in touch with my employer. But by the time they get all that they have an approved application on the property. Which means they were working with this person around the same time that I was being contacted about the property. Which if they had 24 hours to pay the holding fee and that deadline was 2pm today. That means that while I was sitting in the house they were moving forward with that application. Anyway I lost this place and everything I wanted after this was also not for rent or coming soon. I feel like if there is an approved application then that needs to be noted on the website. I spent a total of $42.00 on a Lyft for a property that I didn't get. I agree the communication is a little off. It should be a virtual assistance to handle texts that can move faster. Then an alert should be sent to the underwriting team and then things should move faster. The house should also be put on hold on the website until the approved application is the leased one. I'm currently waiting for 2 properties to come available. Who knows how many people are waiting on it. I'm hoping that since all my stuff has been approved that it want cause me no problems this round.

Good afternoon my name is *** I am a Tenant with Sylvan Homes. I have been here for a few months now and I regret to inform you that I am not in the the best of mood of their services here. I have a lot of complain about this property. Each time I put in a request it's days to weeks before any of my requests are being fulfilled. I understand the level of precautions you have to take because of this COVID 19 situation, but this has been going on prior to that. First to begin with I have a huge problem with sewer in my home each time I turn on me air conditioning system I can smell the sewer I have put in multiple request for this issue and it still hasn't been fixed, my vents are filthy, I will not be cleaning this against my lease agreement. For the first few months of me living here I had a leakage my water bill now is out of this world, I think this is very unprofessional how you guys do business it is very much unfair to me and my family. I have 3 children in my home below the age of 5, I should not be going through these problems when I have to pay you rent. I have also stated multiple times I'm going to take legal actions just so things can be done in a timely manner and correctly. I have indeed came out of pocket to fix the air conditioner once and I will not do it again because you as an establishment should of made sure your homes you are renting to us tenants are up to part, inspections done and the whole nine yard before you start taking us hard working people's money. Overall I am very disappointed in this company. I have have never experience anything like this before.

If I am wrong in any ways please correct me. You stated the home is as is but you failed to understand as is means the problem is visible to the eyes not hidden or covered up. All of my problems were covered up and you only gave me 72 hours to report my issues. That was impossible for me to do so I could only record the stuff that was visible to the eyes. That is the first breech in your contract on your side and that right off the back I could take you to court for, but I will definitely give you the benefit of the doubt to fix these issues as soon as possible.

SYLVAN HOMES, LLC property management is absolutely HORRIBLE and I am not surprised that they are not Complaintsboard.com accredited. They absolutely do a horrid job at responding to your calls and tenant portal service tickets, whether urgent or non-urgent. AND THEY CLOSE SERVICE TICKETS WITHOUT COMMENTS OR RESOLUTION. First, we started off paying a pest control monthly fee and then after a few months they ceased that service. It is not a surprise that after they stopped and we had pest issues, they did not respond to any calls and it was communicated that it is NOW the tenant's responsibility to address that. And when I say pests, I mean bugs and SNAKES. Yes, SNAKES. Secondly, the old garage door pulley wires/chords snapped as we were coming home and it stayed half up and half down for hours. I call Sylvan and told them that this was urgent and that the garage door is up, which means anything and everything can waltz up in our garage (total safety issue). They lie and say they tried to call me, but I sat in our garage making sure nothing or no one came in our garage for hours staring at my phone. NO ONE CALLED! I had to go out of pocket late at night and hire someone to come and replace the pulleys that help the garage door go up and down. Someone could have been killed with that collapsing, but do they care? NO. And I have three young children. Third, the home owners have hideous popcorn on the ceilings, which is aesthetics. For a rental we were okay with that for now. HOWEVER, when it is collapsing on you when you are taking a shower or your kids are taking a shower, that is unacceptable. They sent out a contractor to fix a few square feet at a time, only for the contractor to point out to them that the popcorn was not applied correctly (primed before applied), therefore, the entire ceiling needs to be redone. So, they do it for ONE bathroom, but neglected to do for the other bathroom (even with pictures showing it is coming down). THEY DON'T CARE. Fourth, we showed them that we are in a flood zone and sent pictures and video. When it rains, it floods right in front of the garage and the front sidewalk to front door. The send someone out to do one side of the garage to address the drain on that side (12 inch by 12 inch). But they don't get the other side drained or the walkway.

I feel very fortunate to say that we are building a new home and moving soon, but if you have to RENT, please check to see who the property management group is first. DO NOT RENT A HOME BEING MANAGED BY SYLVAN HOMES, LLC.

its almost been a year since I've moved here. the first night I had a pipe burst in my basement, I had to put some base in my voice to get someone out ASAP! after everything was okay, but we were seeing ripped papers on the ground and ignored it at first. then I started to see holes in my food that was in my cabinet. I reached out because I was told the company cover pest. they lied. they do not. but even before I found that out it took them two months before they ever responded to me. I started contacting them I June, and I didn't receive a email or cal back until the end of August. AND nobody still came. So I reached out to my own pest control and they started to access the home and pulled my stove away from the wall and realised that the entire wall was missing. I can literally walk inside the wall. there was also air coming in which let the man know that the rodents can be getting in from the outside vent, that wasn't covered. I reached out to them about the wall and uncovered vents, emails, calls, voicemails all all went unanswered. SO I contacted a family attorney and gave me information on Sylvan Road which is the owners. So I started to email them. constantly. Do you know in the mist of that I started to smell something (the pest people I had come laid traps) I reached out to pest control and the removed a rat size of a human cat out of my attic crawl space. I'm on edge by this point. I'm still calling and emailing so eventually they sent someone to fix the wall. cool. the problem is still happening. at this point Im embarrassed to even have company because your hearing noises and Im not using my cabinets so my kitchen is looking messy. I reach out often at this point and emailed the owner and I received a phone call and they said they will send their own vendor. which they did. but I had to keep calling for that because it took about three weeks for him to show. when he got here he stated they should not have fixed the hole without making sure the home was completely rid of the mice. So he told me the home could be infected. its nearing the time to resign my lease at this point and I'm telling them I don't want to sign if they aren't fixing the issue, because its not my fault. I have almost 13 calls recorded of them stating the issue assent my fault and they would fix it and if not we can move forward with other properties. not they are charging me month to month prices with is not my fault. I want to pay my regular until they fix the problem. I didn't just agree to live here month to month just because. I'm hearing noise all times of the nights and day. its inhumane how they treat their residents. its also a health risk. so I've reproached out to a family lawyer who will be flying out here tomorrow. I have so many screenshots of emails and phone calls. Pictures and videos. Here it is January and they still have not fixed my issue but can respond when it involves money. when money is involved, or your late they will return you calls then. I have no other family here, I moved here for work and if I could move some place else I would. its so unfair Im sitting here in tears. I pay $1140 a month on a property every month that's infested. who owns these houses? do they know their being managed like this?

Good Evening, My name is *** M. I am a Tenant of Sylvan Homes. Let me just explain the HORROR we have been through. When we moved in the fence was down. The shower door was broken and the second bathroom tub started peeling after about 3 showers. We did a maintenance request via the website. It took them 3 weeks to fix the fence. As for the Shower Door and Tub, it is still broken and the tub is still peeling. Next we called due to a mouse that was found dead in the laundry room. The mouse probably had babies because we noticed the wall was chewed around the door frame. We then once again, did a work order. Instead of them coming they sent pest control, not someone who specializes in rodents. Oh and their solution to the hole that was chewed was to fill it without foam. I also need to mention, I removed the mouse. Let me tell you when they came out to cover the holes and fix the frame, mind you it was and still is filled with foam, last month 2020. The Gentleman showed up without calling. He also had on no mask. He was talking loud and one of us does national non
profit work and was on a webinar presenting. I
asked him to lower his voice and I also
explained why he couldn't come on. He then
goes back to Sylvan and lies, telling them he
called and we wouldn't let him in. So Sylvan
Homes charged us a $50 trip charge. Both of
us have told them that's not what happened
and they refuse to remove the charge. Then
started having problems with our sink. The first time was due to the sink being old and
never changed out. This time we hired
someone to fix it. That's how we found out
it was old. They never came out to fix it. Then we noticed both our allergies were really bad this year. That was due to the filter never being changed EVER! When the person we have now hired to come out and fix things, pulled the filter out it was black and greasy. He had to dig a passage *** the house to get to the filter because no one had been under there for a long time. Again, due to the storm, our fence fell. We again called and put in a work order. This time they told us they'd be out by Wednesday. Guess what they did the disappearing act again and no one showed. My Partner then started calling. She called about that false trip charge and the fence. She told them she would have someone fix it. She then had to tell them she was reporting them to Complaintsboard.com and call the news. They sent someone but he was here to take pictures of the fence. I look out the window and tell my partner he's gone. She then sends him a text asking if he had to go get a part. That's how we found out he was just taking pictures. My partner then calls back and asks how much it is to get out of the lease. The Customer Service "Manager" *** calls to discuss the $50. He has the TV on in the background while speaking with her. Disrespectful to the 100th degree. While they were on the phone, the SINK HANDLE broke. My partner then asked are you calling to tell me you can't remove the charge. I then tried to speak with him and he hung up on us. Today 11/11, they send a message stating they are sending someone to fix the sink. Our maintenance guy, whom we hired, fixed the sink and the pipe that came out of the wall as well. They don't care about anything but money. Slum Lords is what they really are. In conclusion, whoever is looking at Sylvan Homes as a future place to choose a home from, RUN in the opposite direction.