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Synchrony Bank

Synchrony Bank review: Closing of all accounts 75

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1:40 pm EDT
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I had the Amazon, Lowes, TJmax, Paypal, Ebay mastercard, GAP, and Cathy Pacific total around 80K in credit. Out of the blue, all cards was canceled on 9/17. I found out by embarrass myself in the store when it was declined. All payments were made on time and never late. I don't even carry any balance (who wants to pay the high interest they charge). After 20 mins on the phone with a services rep who barely speak English and she told me I am a "High Risk customer". A High Risk ? I paid all my bills on time and been a customers for years and years. Synchrony don't just give anybody 80, 000 in credit because they are high risk.

I think it is not a good way to treat a customer by cancel the line with out any notice. Maybe it is legal or maybe is not for the bank to do that but it is very bad for business or to retain the customers. Nevertheless, I hope an ambulance chasing attorney would start a class action against Synchrony.

Maybe Synchrony forgets there are many other banks issue credit card too.

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LLopez419
Chicago, US
Dec 27, 2022 10:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Synchrony Bank just cancelled all my credit cards. Found out today when I went to make a purchase and my card was declined. I was told I was a "high risk". Really! Never a late payment and I paid off all my cards with them. Never will I apply for a synchrony card again.

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Love49ers
chatsworth, US
Dec 30, 2022 4:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

That not all thry do i did a dispute with spmex coin company i returned yhe merchandise, apmex sent me an email confirming they received the return yet syncrony bank sams club credit card refuses to give me back my 65.00 they stole from meaex krpt my return

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EricB-Arizona
Arizona, US
Feb 13, 2023 3:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Love49ers

Same here. Ten years of membership at Sam's Club with both Synchrony's MasterCard and Sam's Credit Card. I'm getting ready to sue Synchrony. Right now, I have sent a complaint of interest to my Arizona Department of Public Safety with cover copies to the Federal Trade Commission (that handles this type of action), Sam's Corporate Headquarters and Walmart Corporate Headquarters in Bentonville, AR. While a lawsuit may not be what all of you want to get involved in; I still would suggest, at the very least, writing the companies that put their name on Synchrony's cards. In my case, Walmart is silent now, but they won't be soon--although I did express to them that this was between Synchrony and myself, but made them aware that, in the age of social media, Sam's had its name on the card and it is Sam's that the public will blame. If it is okay with everyone here, I'm going to cut and paste your testimonies as character testimony to how Synchrony operates its business.

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Star City Tactical
US
Mar 24, 2023 6:19 am EDT

YES! I’d be honored to be a co-complaintant if we could get this to class action status! Go read complaint from Star City Tactical I am in Waxahachie Texas. To add fuel to my fire, Synchrony ALSO took / voided all the rewards I had earned. I have $550 worth in gift cards due me on CareCredit. Yeah, they list in terms if account closed you forfeit rewards - well if consumer closes they have a script advising this and tells consumer to go redeem then close! But if Synchrony closes for no reason, no warning, adios! This “bank” needs to go! I won’t go down without a fight.

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Brenda K Newberry
Sterling, VA, US
Apr 09, 2023 3:52 am EDT

I just had the same thing happen with Synchrony they closed my Lowes without notice...never late paid off ahead of time and they do nothing to help when you call. You can add me to your fight,,10 years and great credit but they closed my account.

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The One With Common Sense
Phoenix, US
Apr 13, 2023 11:12 pm EDT

Just out of sheer curiosity, how do you plan to present a lawsuit against a lender whom, like all revolving credit lenders, you agreed when applying (whether or not you read it, but I'm assuming you didn't) that either you - or they - can close your account at any time, for any reason - or no reason at all?

They are not legally obligated in any way, shape, fashion, or form to lend you money or do business with you and can choose to stop, even if they just randomly threw a dart at a phone book and it landed on your name that day, just for giggles.

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Rick RR
US
Apr 25, 2023 6:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You are correct, Synchrony owes them nothing. Come on dude, your going to sue a creditor that gave you credit and wants to close your account. 🤦🏾‍♂️... Sounds like a Fox News episode of ignorance. 🤦🏾‍♂️

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C P 6493
US
Jun 11, 2023 11:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went to pay off my Lowe’s balance with a new home equity line. I paid off numerous other cards. This one kept rejecting my payment. I finally used a debit card to zero it out after two weeks of bs. I just found out they now closed my account. Whatever. I was going to close it first! Never again. Garbage company. Lowe’s likely won’t get my business after the fiasco either.

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Cancel Synchrony
Princeton, US
Sep 05, 2023 8:41 pm EDT

A lawsuit might not be possible, but we can not give money to the companies affiliated with Synchrony.

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pat g
Bossier City, US
Nov 30, 2023 2:02 pm EST

I dropped my third rate synchrony account at Sams when Capital One took over their Walmart Card. I can use it both places with a much more reputable Bank.

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pat g
Bossier City, US
Nov 30, 2023 2:05 pm EST
Replying to comment of C P 6493

Let your creditors know they are backing a trash bank in synchrony. We did that at Walmart and Walmart changed to Capital One

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Cancel Synchrony
Princeton, US
Sep 05, 2023 8:39 pm EDT

The best way any of us can fight back against the powerhouse of Synchrony is to fight the companies that allow them to exist. Any company that is affiliated with Synchrony bank I will no longer give my money to untill they drop Synchrony. There are plenty of other companies that do not partner themselves with them. I beg anyone who has been affected by Synchrony to do the same.

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bills6015
Brookfield, US
Nov 14, 2023 11:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I had a Mastercard that they sent me in September then turn around and close the same account in November and I had my account on auto pay. Just don't get how they can give you credit then just take it away with out any reason after you had went by there terms to make your account right like they ask. How is this legal ,Not to mention it really messes with your credit score. someone needs to file lawsuit and close them down permanently ,this type of company should not even be in business...

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pat g
Bossier City, US
Nov 30, 2023 1:59 pm EST

Typical actions of a THIRD RATE BANK. Same thing happened to me.

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