T-Mobile USA
Reviews and Complaints

Please wait while we find an agent to assist you... You have been connected to ~barbara r. Elvis sharp: help... ~barbara r: hello, welcome to t-mobile chat service, elvis. My name is barb and for your reference my rep id is 13-20436. First, please allow me one moment to review the information you have provided.

~barbara r: thank you for your patience elvis, I am to understand you are chatting in today with regards to needing help

Elvis sharp: yes... Heres the deal.. I transfered to tmobile from att... I was supposed to get my phones today, but it looks like they only shipped today.. I dn't think ill get my phones for another two days... But my att sim just got deactivated about 1hr ago... Why? Now I have absolutly no phone... How did this happen?

~barbara r: did you not get a sim with your new phone?

Elvis sharp: I don't have the phones

~barbara r: I thought you said you got 1 phone.

Elvis sharp: no, I said that I was supposed to get them today, but they only shipped today... How can my sim from att be deactivated unless tmobile already ported my number before I can call in?

~barbara r: is the number you entered for chat your at&t number?

Elvis sharp: yes

~barbara r: it is active with us then.

Elvis sharp: I know... But I dont have an tmobile phone or sim card... What now? I have no phone

~barbara r: I am sorry I can not quicken the delivery of your phones.

Elvis sharp: im sure you can't.. But that doesnt solve my problem... First how did this happen, and two what is your company doing to solve this problem? I rely on my phone for work, home and personal life and now I can't do any of that

Elvis sharp: there was no disclamer stating that I would be phoneless for "x" amount of time

~barbara r: I understand, when the transfer request was set it should of been future dated. I can not have your number transferred back to at&t to activate there again.

Elvis sharp: ok... So how do I call my boss for tomorrw and tell me about my current dilema? I was hurt on the job today and am supposed to call him tomorrow regarding work... How will I accomplish this?

~barbara r: I am sorry that this has happened to you.

Elvis sharp: so am i... But that isn't helping me

Elvis sharp: are you there?

~barbara r: with it being a new activation I am unable to look up your order as well.

Elvis sharp: I have an email telling me that its just been shipped... Fine, but in the meantime I am phoneless... This is an error by your company... So what can be done to help or statisfy me?

~barbara r: I am sorry that the number was ported so quickly.

~barbara r: elvis, do you mind if I research this for you and I will be happy to further assist you. This could take 3-5 minutes, is that ok?

Elvis sharp: ok, please hurry

~barbara r: thank you for your patience.

~barbara r: I have spoken with my supervisor and I will set a follow up for the 26th of this month. I will credit your account for the amount of days you did not have usage of your phone.

Elvis sharp: 26th? That still doesnt really help. I would like my activation fees waived, since activating my phone before I got them was your companies fault and now I have to figure out what to do in the meantime... This is not good for feedback for your company... I d be fine allowing an error to happen as long as I was really taken care of, but you haven't listened to me, you havent been properly reading my questions and have been giving me vague repsonses... I can't believe a huge company like tmobile would train and allow this kind of customer service... I shouldnt have to repeat myself..

~barbara r: I am not ;asking you to repeat yourself. I am sorry that you did not get your phones before your number was ported over. I do not have permission to waive the activation fee.

Elvis sharp: you are not what? When I first got on here I stated that I didnt have my phones, then you asked if I had sim cards, then you asked if I had one phone.. Then you said my number was activated with tmobile, so yes you aren't reading or listening to me, but that isn't my concern, my concern is for my not having phones because of this... If I was some high profile figure, you wouldn't be talking to me like this, you'd be solving the problem. I am saving this chat, I will be doing everything I can to expose this unless you can swallow your pride and help me.. I am not the one that messed up... I have stayed calm and explained very clearly what has happened, there is no reason for you to get defensive... What would you do if it had been you? Just bend over and allow it?

Elvis sharp: one kind of solution might be you asking me if I have access to a tmobile phone, and then you having me go to a tmobile store and they can give me a temp sim card.. I do have an old tmobile phone...

~barbara r: again I am sorry that this issue with not having your phone to be able to call work has happened. I have permission to credit the non usage of the phone. I do not have permission to waive the activation fee.

~barbara r: we do not give out temporary sim cards.

~barbara r: I am sorry that this chat has been miscommunication.

Elvis sharp: so what are you saying, that you might credit me 5 dollars? What if I have an emergency here at home? And you never did answer me about what if it had been you? Would you have been satisfied with your repsonse?

~barbara r: I apologize that I have not been able to resolve the issue of you number being ported before you received your phone.

Elvis sharp: this is very unacceptable.

~barbara r: if I was the customer yes because on the agreement for the number being transferred it states that the number can port within 24 hours.

Elvis sharp: it can be ported within 24 hrs huh... Well gee that makes me feel better. It also said that shipping would be 2-4 days, but that's out the window too...

~barbara r: again I am sorry for this issue. Was there anything else I can assist you with?

Elvis sharp: sounds like your dumping me huh... Im sorry too that this is as much as you care about your customers...

~barbara r: I am sorry there is nothing that I am able to do. I can not have the phones delivered any faster and I can not send you a sim card because the phones would be delivered before the sim cards.

~barbara r: I regret that we are unable to access orders for new lines of service via chat. However, you can contact our tele/web sales department at [protected] for assistance with this. I apologize for the inconvenience.

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Congratulations!

The details given below has been approved the sum of One Million Great British Pounds.

Full Name: Attunuru Veera Reddy
Address: PENNA CEMENT INDUSTRIES LIMITED, BOYAREDDYPALLI(VI), YADIKI (MD), ANANTHAPUR DIST-A.P INDIA
Age: 43 YEARS OLD
Winning Mobile/Alternate Mobile: [protected]
Personal Email: [protected]@gmail.com
Country: IND
Occupation: ASSISTANT MANAGER
Nationality: INDIAN
Amount Won: £1, 000, 000.00
Winning Number: [protected]
Ticket Number: 424/[protected]/010
Reference Number: TM-IN/47509/10

Dear Attunuru Veera Reddy,

*T-Mobile ® Mega Millions (T-MMM) Awards & Promotions Board proudly announces you as one of the Lucky winners of our just concluded promotions.

Your Telephone Number as quoted above was selected through a computer balloting system drawn from Nine Hundred Thousand Telephone Numbers all over the world from all registered Telecommunications companies (World Wide) which includes Canada, Australia, United States, Asia, India, Europe, Middle East, and Africa.

Your winning details are giving as follows:

- Ticket Number:-424/[protected]/010
- Serial Number:-[protected]
- Credit File Ref code:-TM-IN/47509/10
- Lucky Sweep-takes Numbers: [protected] & Bonus Number 44

*Your Winning Parcel with the below listed content has been forwarded to our affiliate courier company:-
-UK ROYAL POST.

The content of your winning parcel is listed below:

- Demand Draft of One Million Great British Pounds.
- Secured Original Winning Copy of Winning Certificate.
- Original Copy of Guarantee Certificate.
- Other Covering Legal & Binding Documents.

Congratulations on behalf of the entire staff and members of the T-MOBILE ® Promotion Awards Department.

For Further clarifications, contact the T-Mobile Promo Coordinator via details given below:
Mr. James Allen.

PHONE NUMBER: +[protected]
PHONE NUMBER: +[protected]
PHONE NUMBER: +[protected]
FAX NUMBER: +[protected]

IMPORTANT NOTICE:
*BE WARNED THAT YOU HAVE TO MAINTAIN STRICT CONFIDENTIALITY OF YOUR WINNING NOTIFICATION, WINNING DETAILS AND THE ENTIRE CLAIMS PROCESS UNTIL PAYMENTS HAS BEEN COMPLETED AND YOUR CASH REMITTED TO YOU. THIS IS PART OF OUR SECURITY PROTOCOL TO AVOID DOUBLE CLAIMS WHICH COULD LEAD TO CANCELLATION OF CLAIMS PROCEDURES & FUNDS REMITTANCE.

*IN CASE OF DOUBLE CLAIMS THE T-MOBILE BOARD RESERVES THE RIGHT TO CANCEL YOUR CLAIMS & FUNDS REMITTANCE PROCEDURE ENTIRELY.

*COURIER DELIVERY CHARGES/HANDLING CHARGES IS TO BE PAID BY WINNERS AS INSTRUCTED BY THE COURIER DELIVERY COMPANY.

On july 26th 2011 I was advised by a t-mobile represenative that I was eligible for a payment arrangement on my past due bill. I attempted to make the payment of $550.00 over the phone two different ways both declined. Thereafter I was advised that I could make the payment in the store therefore I did. Today all four of my tmoblie lines are suspended. When I looked at my accounts prior to going to make the payment of $550.00 online etc it was updated to the $550.00 balance. On today the represenatives are stating that even though the payment was made the payment arrangement will not be honored due to me not calling back to confirm the payment was made in which (The tmobile represenative failed to mention) and even though it is showing up in my tmobile account history. Can't they see what I see hum? I am trying to exhaust all avenues before matters get intense.

I am roy paul. V from thrissur, kerala, india, my mob no.[protected]. I have received a sms from [protected] by smscaster. com that is congratulations ! Your mobile number has been awarded tje totall sum of 200.000 gpb from t-mobile mega draw which was held to empower the india's communities. For claim contact dr. Roger via email. T. [protected]@hotmail. com.
I contacted dr. Roger via e-mail. Then I received a mail that is
Congratulations from t. Mobile promo!
Tuesday, 26 july, 2011 6:17 pm
From:
"t-mobile mega promotion t-mobile department"
Add sender to contacts
To:
[protected]@yahoo. Co. In

T mobile

333 green lanes, palmers green,
London, united kingdom.
Tel: +[protected]/.

Email: t. [protected]@hotmail. com
Attention: dear winner

Congratulations, we are happy to inform you regarding the t-mobile promo. Anniversry free lottery 2011. I am dr. Rogers d mark ; the t-mobile payment officer assigned on the number sweepstake, your mobile number has been awarded a cash sum of & pound;200, 000.00 (Great britain pounds sterling)

In line with the commemorating event marking our 8th anniversary, the organization rolled out over & pound;16, 000.000.00 (Sixteen million great britain pounds) for our 8th anniversary draws. All participants were selected randomly through a computer ballot system drawn from over 25, 000 company phone number, and 30, 000, 000 individual phone number worldwide, australia, new zealand, north america, south america, europe, asia and africa as part of our international online promotions program, which is conducted annually here in our head office great britain, london.

This promotion is approved by the british gaming board and also licensed by the international association of gaming regulators (Iagr). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to complete and send the form below;

1. Full name...
2. Contact address...
3. Age...
4. Mobile number...
5. Marital status:...
6. Sex:...
7. Occupation:...
8. Company:...
9. State:...
10. Country:...
11. Nationality:...
12. Email:...
13. Next of kin...
14. Zip code...

Indicate in the bracket:

Payment options;

Bank/bank wire transfer: yes/no
Coureir cheque delivery: yes/no
Cash collection: yes/no

Fill and send you’re your application to our office via email: t. [protected]@hotmail. com

On behalf of all the members and staffs of t-mobile promotions congratulations you on your winning and wish you the best of luck as you spend your good fortune.

Congratulating on your winning and being part of our commemorative 8th anniversary draws.

Yours faithfully,
Dr. Rogers mark

Payment officer, microsoft promotions team uk.

Sincerely yours,

Dr. Rogers marks (Events manager)
Coordinator for t-mobile mega million promotions.
Tel:++[protected].
Email: [protected]@live. com

I would like to know this sms is either true or fault

got a free upgrade at a kiosk, my bill was charged. i was told i have to go back their to get them to give me credit. i did and they are gone! i called and there is nothing they can do. they hired these people, wtf?
then, i put in for a rebate for the phone and was denied even though jason at the kiosk at the natick, ma collections mall filled out the rebate form for me and told me where to send it . i dont qualify, i asked for a manager and of course no one was available, but would call me in two hours, its been three days. i have been a customer for years and this is how i get treated? see ya

T-mobile "lesson" in how to engender loyalty ! Or - how to cut off your nose to spite your face !. Please enjoy.
(1) be a customer for 7+ years on a family plan with 5 phones.
(2) keep some of the same phones for 7+ years. (Bricks; balance on data)
(A) have auto-pay for all the years.
(3) have 1 phone finally wear out.
(4) go into store and ask for a replacement phone - without charge.
(5) and then be treated with:
(A) distain
(B) dismissive non-interest
(C) 5 "levels" of identical refusal language
(D) gleeful - you have to pay more, more, more !
(6) loyalty is to be rewarded:
(A) sign new 2 year contract before any "help"
(B) buy a new brick for $80 !
(7) force you to wait in store for "manager"
(8) send you onto their phone to "customer service" - for the literal same language as store staff & store manager.
(9) oh, 7 years, then you have to go to "loyalty" service
(10) wait, like an obedient servant for the loyalty guy to "help" - but, of course, with the literal same language as store staff;
(11) indicate dissatisfaction with situation - and be sweet-talked: oh, the loyalty supervisor (Lord high poobah) is the one who can in fact help you.
(12) obediently wait some more for the loyalty poobah to "help" - but, of course, with the literal same language as everyone before!
(13) lucky t-mobile has earned the loyalty of this obedient servant - with new 5 phones at verizon !
But of course, when we went through the number transfer - t-mobile then wanted to shunt me to a "special offers / incentives" "specialist" to induce me to stay ! Clever, aren't they.

Warning: if you lose your phone, tape your own conversation w/t-mobile.
For the first time in 9 years, I lost a t-mo phone. Called as soon as I knew, told it was at 490 broadway in nyc, (6 blocks from home) and assured that phone was "suspended" as to its account (My spouse's line would work fine) and sent over to asurion. Ok. Now I have a $130 bill for a new g2 due to having insurance. Ok-understood. However, being the data driven kind of gal I am, I finish w/the asurion insurance rep who said phone was on way next day (Hah! - - joke - - would not be on way for days, as I later found out) and asked to go back to t-notmobile (2nd time) to make sure: service was suspended. Got derrick in s. Carolina. Nice chap... Except he lied. He stated service was suspended. I verified and than asked about wiping phone. He talked me out of wiping my phone (Reasons? Unclear) , so I agreed, ok, just suspend (I live in an intl city, this is to both the benefit of both t-mo and myself if no illegal calls are made. Now: I am convinced. Lose a phone with this wtf company, and you're on the line). I brought up that the gps was not always accurate according to my web reading about this problem while on (Endless) hold. Derrick assured, "oh no, in nyc it would be very accurate due to concentration of cell towers" or similar (Again, I wasn't taping but remember, I went back to t-mobile to again make sure service was suspended.

Lo and behold: phone found at home. In closet. On floor. Lo and behold: service was not suspended, phone was completely working. Called t-mo and you know what they said: "hey, you didn't want the phone suspended!" hey bozo # xx, why would I order an expensive new phone if I didn't think the service was suspended?! Said more politely (Yup, their tape and they know who I am given address above for gps) and what-did - i-get... Silence... No apology for what could have been a disasterous bill - - and I double-checked!

This is it. Contract up in 1 year. Nice phone, all that, but who cares?! They could have claimed $1, 000's worth of calls made to ____, ____ etc. Because "you didn't want phone suspended. "

Incompetent, inefficient (Except money-raking asurion) , and lying. I didn't get a phd for nothing. T-mobile, smell the crap. Bye-bytes.

I canceled my service with T-mobile the day after my contract expired due to their high price and bad customer service. The next month I received a bill for another full months service, when I called to tell them it was an error they told my I canceled 4 days into their billing cycle and I was responsible for the $136.00 payment. My sons contract expired a month later and they did the same thing to him so we owed $280.00 between the two. No matter who I talked to they would not reverse the fraudulent charges and were going to send me to collections if I didn't pay. I set up a payment plan of $50.00 a month and made my payments. I received harassing calls several times a day everyday. I told them I was sticking to my payment plan and that they needed to stop the calls. I was told as long as there was a balance I would get the calls everyday unless I made a payment every two weeks of at least $10.00. I set up a payment plan of $10.00 every two weeks like they said, now mind you they were originally getting $50.00 a month from me but that didn't work for them they wanted at least the $10.00 every two weeks ($20.00 a month) Not very intelligent on their part. I made my payments as scheduled with a final payment of $32.00 to be paid at the end. They turned me into collections for the $32.00 even though I had paid it. When I was able to prove to collections that I paid it I was told there was an additional $8.00 that I had to pay to keep it off my credit report. No one could explain where the $8.00 came from. I paid it to end this ordeal but I want everyone to know what a scam T-mobile is pulling. They had no right to charge me those charges in the first place, then harass then turn me to collections when I had lived up to my end of the arrangement. Be very leery of this company.

inappropriate charges. Also I made a payment online to T-Mobile of $140.00 somehow a gliche in the sytem showed the amount for $14, 012.00. I caught the error immediately and contacted T-mobile explained the situation. It didn't matter because they put the check through away, which is fraud. I would never pay that amount for a cell phone bill. It caused a big mess with my account. Prior to calling T-Moible I'd contacted my bank and was told to inform T-Mobile not to put the $14, 012.00check through. It didn't matter to them. I have had the worse experience with t-mobile and now I have no service plus stuck with three lines that I did not order.. Something really needs to be done with their service and not to mention you have to wait almost 40 mintues before you can speak with someone in customer service or billing.
Thank you for your attention in this matter.
Sanrea Thompson

In February I decided to use T-Mobile again because I remembered them as a good service both customer and coverage-wise. I have used T-Mobile in two states and I now live in AZ. The customer service at the store in Sierra Vista is about as aggressive as I can imagine any salespeople being. Anyways, my main complaint is that the salesman I was getting my contract with said he would put a $100 credit on my first bill since he had earlier told me I could get a free phone and was wrong about that (sure). He even called over the manager to get it "approved" and continued to pretend to type something in the computer showing that he was putting it in. Oddly enough I heard this same deal go on with two other people who were getting contracts in the store. Its been four billing cycles now and I have not seen a $100 credit on my bill. I've been back to the store twice and can't find the same salesman, but the other employees I have talked to keep telling me it will be on my next bill. I really don't think it will happen, I am sure I was scammed by an aggressive sales team that would say anything to make an extra buck. I have found a few other forums online where this same thing has happened to people at other locations, leading me to have lost my trust in T-Mobile. It's sad that any company would stoop this low to make money.
In addition to the $100 I never received, the same salesperson told me he could set up a military discount for me over the phone. He walked off and talked on the phone for about 10 minutes and came back to say it had been set up for me. I thought this was very nice since I didn't even ask for the military discount, yet I haven't seen any percentage off my bill. I called two months later to ask about this and I was told that I have to call myself to set it up. So I called customer service and answered some questions and they said it would show up on my next billing cycle. Still haven't seen a military discount on my bill. Thanks for your support of the military community T-Mobile!
Two last things to mention. My voice mail hasn't worked since I got my service and no one at T-Mobile seems to know how to get it working. I tried customer service over the phone, the store in Sierra Vista, and another store in Tucson. Can't get a voice mail service to work, just wonderful. I gave up on that issue. And Lastly I just want to say that the new T-Mobile MyTouch is a very slow phone that freezes up a lot and the battery life is terrible. I mentioned this to a salesman in the Tucson store just as a comment and he comes back with, "oh it actually gets better the more you charge it". Really, I already bought the phone, no need to lie anymore. I wish I never got the phone or returned to T-Mobile. Its not the same company it was years ago. If At&t buys it it will be in the right hands because they are about the same now.

My Blackberry broke. Customer relations sent me a new Blackberry to replace the broken Blackberry. I sent the broken Blackberry back or else I’d get charged. I sent the phone back with the T-Mobile-provided pre-paid UPS label and box. I dropped the box off at the UPS self service drop box located at 3200 Lone Tree Way, Antioch, CA 94509. Later I received phone calls from T-Mobile stating that the broken phone had not been received. I call T-Mobile to take care of the problem. The nice young lady with T-Mobile decides to call UPS and open a three-way teleconference. The T-Mobile representative gives the UPS representative the UPS tracking number off the T-Mobile pre-paid label and the UPS representative states that the box had not been picked up yet and that there was no way UPS could open an investigation on the missing package because of the type of pre-paid label that T-Mobile printed and sent to me to send the broken phone back.

So now I’m being charged a restocking fee with tax in excess of $394 based on a shipment that UPS cannot open an investigation on BECAUSE of the specific nature of the shipping label that T-Mobile printed and gave to me to send the broken phone back.

THIS IS THE WAY T-MOBILE TREATS IT'S CUSTOMERS WHEN UPS LOSES THE PHONE IN ITS SYSTEM. WATCH OUT! BEWARE! DO NOT DO BUSINESS WITH A COMPANY THAT BLAMES YOU.

dear sir, I got a message from T-mobile lottery company. that we won the lottery prize $8, 50, 000, is given in that message from [protected] we're recieving message's from T-Mobile. the person "frank glenn" interacted with us from that T-Mobile company from the following numbers [protected], [protected]). that he gave the information about this in the form of message"that we won the prize that should arrived to New delhi and the customs are demaning for Income Tax charges of rs.17, 600. and he said this amount of 17, 600 rs. should be deposite in the name of account"TAKHELAMBAM SHASHIKANTHA"a/c number - [protected] (S. B. I) they send the information about R B I for the transfer of money to contact this E-Mail ID -"[protected]@rvsolutionline.in". & also a contact number"Joe moore"-"+[protected]", and a message from +[protected]" Dear winner you won fund has beeen deposited in R. B. I... contact R. B. I (Website - "[protected]@ACCOUNTANT.com" from 'Joe Moore'... Is this true or fake... please give the proper information about this T-Mobile lottery scam...
plz gave reply and details about this T-mobile lottery... thanking you sir,
J. Chenna Krishna ([protected]) ([protected])

DEAR SIR,
I got a message from T-mobile lottery company. that we won the lottery prize $8, 50, 000, is given in that message from [protected] we're recieving message's from T-Mobile. the person "frank glenn" interacted with us from that T-Mobile company from the following numbers [protected], [protected]). that he gave the information about this in the form of message"that we won the prize that should arrived to New delhi and the customs are demaning for Income Tax charges of rs.17, 600. and he said this amount of 17, 600 rs. should be deposite in the name of account"TAKHELAMBAM SHASHIKANTHA"a/c number - [protected] (S. B. I) they send the information about R B I for the transfer of money to contact this E-Mail ID -"[protected]@rvsolutionline.in". & also a contact number"Joe moore"-"+[protected]", and a message from +[protected]" Dear winner you won fund has beeen deposited in R. B. I... contact R. B. I (Website - "[protected]@ACCOUNTANT.com" from 'Joe Moore'... is this true or fake... please give the proper information about this T-Mobile lottery scam...
Thanking you,
J. Chenna Krishna ([protected])

HI,
I have been using T mobile for the last one year, though while purchasing it from the store I was promised that this mobile hand set can be unlocked after 60 days of purchase by just calling the tech support of t mobile, now I am leaving USA back to India on 28th May and I am not able to do so for the last one month I have called customer care representative several times its just killing my time. They are not able to resolve this problem, Now since my subscription is expired today, they say that unless you pay 10 dollars we won;t be able to take your request.
Though I got the unlock code tow time but this code is not working with the procedure as mentioned below.
I am completely fed up with t mobile at my last part of the stay.
One of the representative had asked me to contact Samsung and I did but they also were not helping me to unlock this hand set I had spent 200 Dollars to purchase it, now it seems it will go waste if I won't be able to unlock it and use it in my country. So it seems either the store had fooled me while I purchased this phone or I was fool to get the t-mobile subscription.Now I realized why many people have asked me to go for another carrier instead of T-mobile.

I don't know what to do I am tired of calling customer representatives and now I do't have much time.
Please help.
my mobile hand set is SGH T-659 ([protected])
-mahesh

Someone with a T-Mobile account fraudulently and automatically withdraw payments from my banking account. My bank has stop payment, provided my with a new account and asks me to contact T-Mobile during the mean time.

When I contacted T-mobile and warn them about the fraud charges, they did not care and told me my bank has to take of it. I try to give them the fraudulent account number but they didn't even want it. Don't they think they should investigate and stop the service ASAP because neither my bank nor myself will pay for it? Thousands of cases like this with will add up additional costs to T-Mobile customers. Don’t care and don’t check accounts – scary, anyone could be the next victim, just not a good way to do business.

Recently the trackball on my Blackberry locked up. I called T-mobile to see what my options were. They had me check the water damage sticker on the inside and said as long as there was no water damage, the phone was under warranty and would be replaced for free. The sticker was still all white, so all was good and they mailed me a refurbished phone and a sticker for sending them my phone. A few weeks later, there was $234 fee on my account. At first the customer service said they did not have the info on what it was for, but after a bit of calling, I found it was an "Out of Warranty Fee". They said the phone I sent them had internal screen damage so the fee was charged. I have called and called and there seems to be nothing I can do. I keep old phones around just in case. I would never have agreed to pay $234 for a phone, especially not a used phone. This is even $100 more than if I had gone through the insurance I pay every month for. I feel screwed and I feel angry. I also feel helpless.

I recently ordered a phone from t-mobiles hotline.I was told I had 30 days to decide if I liked it and if not I would not be locked into a contract. It is a flex pay account which means I pay for teh month ahead. When i ordered my phone i was charged 95.42. After recieving it i used it for 1 hour and it was suspended for non-payment. When i called thier customer service I was told that only 78.00 was charged so i wnet to teh computer looked at my bank statement and said no I was charged 95.42 i will print this out and take it to a store. I was told that would not work. It wil take 2 weeks to investigate so I should just pay teh diffrence. I became upset I understand that it is less than 20.00 but it was teh principle i was being called a liar so i asked for a supervisor, I was placed on hold for 27 minutes then hung up on. SO i called back agian i was called a liar, then i was told to chill out and drink some water when i became upset. Then the customer service rep asked me for my debit card pin number, When i told her i would not give her this she laughed at me again and told me they copuldnt help me then. Finally after being humilated and drug through the dirt they found the mistake that they made. NO APOLOGY was told and iam quoting "you no be mad no more its fixed" as she was still laughing! SO i hung up the next day i was horrified at my experiance i called back to try to get an apology again treated like dirt. no apology. As i was told i had 30 days to not be locked into a contract i asked how to return teh phone. I was told to mail it back and they would pro rate it and count the time it was being shipped. SO i would get 3.45 of my 95.42 back. Also when i asked if this ended teh contract they would just place me on hold transfer me and hang up on me. I posted on thier facebook page and i remained calm simply explaining teh situation and asking how to return teh phone and get my full or atleast most of my money back. They responded to all teh posts all around mine offering apologizes to everyone eles. SO teh next day i posted again this time asking why everyone eles could get an apology but not me. Again tehy responded to everyone before and after me but not me. At this point iam now stuck and horrified at how I was treated, Please pardon my spelling iam quite upset.

Being charged for a full month after terminating service 10 days into new billing cycle. After my 2 year contract expired, I switched to verizon. Verizon ported my number from t-mobile 10 days into my new billing cycle with t-mobile. I received a bill for the full month from t-mobile. When I called t-mobile about this they stated that according to section 3 of their contract, unless I personally call them, they can charge me for the full month. The contract paragraph actually says: 3. * your term of service and termination fees. Your “term” is the period of time for which you have agreed to maintain service with us. Periods of suspension of service do not count toward your term. After your term, you will become a month-to-month customer. Except for month-to-month customers, an early termination fee will apply to each line of service if you do not maintain your agreed-upon services through the end of your term for that line of service, or if we terminate your service early (See section 18). The early termination fee is: $200 if termination occurs with more than 180 days remaining on your term; $100 if termination occurs with 91 to 180 days remaining on your term; $50 if termination occurs with 31 to 91 days remaining on your term; and the lesser of $50 or your monthly recurring charges (Including any applicable taxes and fees) if termination occurs in the last 30 days of your term. Some devices require maintaining certain features or services (E. G. A data plan) as part of your rate plan, and cancelling them before the end of your term will result in an early termination fee. The early termination fee is part of our rates and is not a penalty. The early termination fee applies only to the extent permitted by law. If you terminate your service, your termination will be effective at the end of your current billing cycle, and you will remain responsible for all fees and charges for your service and usage through the end of that billing cycle. If we terminate your service, we will determine the date of termination, and you will be responsible for all usage and charges through the date of termination. You can request that we port your number to another carrier, and service for that number will be terminated when the porting is complete. If you port your number, you may be responsible for all usage and charges through the end of your current billing cycle. If you bought your wireless device from a dealer, they may charge a separate fee associated with cancellation.

To similar complaintants, do not bother contacting Robert Dotson. He already stepped down as T-mobile CEO. You may not also receive a response back from their Executive Customer Service email address. Your best bet would be to file a complaint with the BBB, FCC, and State Attorney General. In my case, T-mobile finally agreed to credit the $300+ fee after my BBB complaint. Yet somehow in their response they managed to deny any fault/responsibility on their part- go figure. Here was my original complaint to BBB:
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I'm filing a complaint against my cell phone provider, T-mobile, because T-mobile has wrongfully billed us of an one time charge of $327.99 and is unwilling to waive the charge. My entire family and I have been customers of T-mobile for many years.

On August 23, 2010, I renewed our two year contract with T-mobile and purchased a Samsung Vibrant at PhoneX, a T-mobile retail store. However, the Samsung Vibrant started having trouble turning off and on. The phone was never dropped and always had a protective covering. On January 15, 2011, My husband and I brought the phone back to PhoneX. The employee at the store inspected both the outside and inside of the phone (took the phone apart) in front of us. He called T-mobile and put in the exchange request for me. I asked him multiple times if this exchange is free and whether I would be charged for anything, and he said NO since there was no physical damage and ensured us that the shipping fee was all we had to pay.

However, when we received our February statement, a whopping $327.99 was charged as a one-time fee. Below is the documentation of the phone exchanges that took place afterwards with T-mobile consumer service. Please note that some names were not spelled out over the phone so I had to guess on the spelling.

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3/4/11 evening:
Angela- Angela says that the phone was charged because although no outside damage was found with the phone, there was "inside damage." I say, of course there was inside damage because it was a defective phone from the get-go! She was not able to provide any evidence of where exactly the phone was damaged. I tell her that since my T-mobile store employees already checked the phone, that either the phone was damaged on the way to the return center or the examiner there purposely damaged it. She could not provide an answer and transferred me to her supervisor Herbetta.

Herbetta- Herbetta says that there's no way that I would get a defective phone because all phones are checked when they leave the manufacturer. (Toyota probably said the same thing by the way). I ask her why T-mobile even offer warranty if all phones are PERFECT. She offers to reduce my fee in half as part of "good will." I told her that is unacceptable and that I will not pay a penny. She transfers me to her manager Victor.

Victor (ID: 0732260) -Victor tells me that my T-mobile store was not really a T-mobile store but a dealer. I tell him that since the store carries T-mobile phones and sells your plans, how could the customer possibly distinguish which is a store is completely T-mobile which one isn't? I explain to him that the store employees had verified the return process on the phone with someone else at T-mobile. Victor also offers me a 50% reduction which I do not accept. Victor tells me that he will look into the records of what exactly was wrong with the phone and pull up the phone conversation that took place with the PhoneX employee on the day the return request was made. He tells me he will give me call back at 11AM the next day. He never called.

3/30/11 evening:
Pammy - She transfers me to her manager Anaette.

Anaette (ID: 1244439)- I tell her that I want to speak to Victor and gave her the ID number. She tells me that she doesn't know of a Victor and that the ID number doesn't exist. She denies that anyone at T-mobile ever offered the 50% reduction. I ask her to provide evidence of where the phone was damaged or just return the phone to me so I can get a third party to look at it. She says that she can't do either and hangs up on me.

3/31/11 and 4/4/11:
I go on the web and I find the email and number for T-mobile's Executive Customer Service team. I send an email on each day nd receive no response. I also call the number provided for the Executive Customer Service team only to be sent directly to a voicemail box that says that it's currently full in messages.

4/5/11 afternoon:
I find the number of Robert Dotson (T-mobile CEO) on the web and call the number. I learn from the operator that he's no longer with the company and she transfers me to someone else's voicemail so I can leave a message.

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During this time, PhoneX has also called T-mobile customer service numerous times to explain the situation on our behalf and told me that a T-mobile customer service rep will call me to provide a resolution or evidence. I never received any calls. The PhoneX senior store manager is also willing to provide a statement if requested.