T-Mobile USA’s earns a 2.0-star rating from 699 reviews, showing that the majority of mobile service users are somewhat dissatisfied with their network coverage and customer service.
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Sales Discrepancy
I hope this letter finds you well. I am writing to bring to your attention a matter of great concern regarding a dispute I am currently experiencing with Tmobile
I called multiple times and had chat with Tmobile asking to refund my money. Despite my efforts to resolve this matter amicably, the issue remains unresolved. This situation has caused me significant inconvenience, frustration, and financial loss.
I am seeking a fair and prompt resolution to this dispute. I kindly request a thorough investigation into this matter and a detailed response outlining the steps that will be taken to address and rectify the situation.
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harassment phone calls
After 20 months of good cellular service from TMobile I was contacted via email and told they were working on the tower I usually use. After they sent it a second time I lost almost all reception. I had either 1 small dot or an x through the triangemeaning no service. After a visit to the local Tmobile store and 2 lengthy phone calls with the tech group they failed to get me service. I told the I'm cancelling my contrat which I beleive had only 2 months to go and signed up Verizon. the only contact I've had with Tmobile is acontinuous array of phone calls from TMobile which ring only once. I've forwarded that info the the FCC.
The number is [protected]. I've called it and doesn't even offer a way to talk to anyone live about a bill. This has been going on for aout a month now.
Desired outcome: stop calling and hanging up after 1 ring
Pay as you go
The writer was living in the USA for a long time and the writer migrated to Canada for some time now. The writer kept the T-Mobile account for when the writer travel back to the US so the writer can make calls. The writer would made the yearly payment just to keep the line active. The writer had several incidents where the phone would not work over time...
Read full review of T-Mobile USAT-mobile
After a few years of extremely poor cellular service for a large amount of $ I left T- mobile cellular service bow I'm dealing with there service department trying to get a phone I bought and paid for from them unlocked and have wasted numerous hours on the phone with customer service there service team has No accountability of being not knowledgeable and I would rate there customer service team a failure and wouldn't recommend T-mobile to anyone that wants. Phone to to work and not deal with poor customer service
awful service don't carw about customers wqith serious medical issues. rude reps. loud call centers rep don;t iunderstand English. transfer you or hang up. 2 paper cups and astring is better
Service
I've been T-mobil customer fro 23 years. First time ever I need to add a line. Talked to a representative (Diego) and he signed me up to Go5g Plus plan, he told me that if I switch to new, I would get 3 free phones and my monthly charge will be $150. After I agreed and signed up, I got the email the it includes trade-in my current phones. When I called back, I was told that they can't honor it without trade-in and even with trade in it would cost me a lot. Then I found out that this monthly fee is only fro new customers, not for customers that have been with T-Mobile for 23 years, and my monthly fee would be $185 for 3 lines. Then I found out that he signed me up for the wrong plan. After that I cancelled all the changes. 6 hours on the phone and 8 different representatives, just to get to find out that you get nothing!
Claimed loss: 6 hours of my time
Desired outcome: Honor the price that was originally offered for both monthly fee and phones.
Wireless service
I have been a customer with T-Mobile for about 10 years. I added a line for my son back in March after shopping around for other service providers, I decided to go with the one I knew and thought that I could trust. My first bill was $171.00 with the new line which was different than what I was told prior to accepting the new plan. I spoke with a supervisor...
Read full review of T-Mobile USAT-Mobile Cell Phone Service
BEWARE! We have been Sprint customers for more than 12 years and our service is now under T-Mobile. My son was in Canada for 6 weeks and received a text saying that his line would be cancelled due to excessive roaming. He immediately called T-Mobile customer service and was specifically told that the message was a mistake and he could disregard it. Then out of nowhere his line was cancelled 2 months later. When we called T-mobile and spoke with a supervisor we were told that there was nothing they could do and that there is no way to get his old phone number back or be able to port it to another carrier. In addition to not having cell phone access, all of his accounts are associated with his phone number so he can no longer access those accounts since they need to be verified through his phone number, which is no longer active. T-MOBILE IS THE WORST!
Desired outcome: To have the line reinstated or at least be able to port it to another carrier
Line not restored
I have been a customer with you guys for about 4 months now. For starters I purchased a Iphone 14 and Iphone 12 for my phones. My sons phone was defective from the start. His phone constantly blacked out and he was unable to use his phone for like 2 months. We took the phone to Tmobile they told us that that we needed to take the phone to geek squad and we...
Read full review of T-Mobile USAInsurance
First off there was poor network coverage in many places I travelled. I was in a train derailment in rural Missouri in the summer of 2022 and it seemed like my phone coverage was the only one that did not work, I had to use other people's phones to even make a call which is ridiculous. There was many places I travelled to that did not have service but other...
Read full review of T-Mobile USAOvercharging and dishonesty
In July of 2021, I cancelled my T-Mobile account. I ported my lines over to ATT. I did this because this is a business phone and I had bad service in my office. Calls would drop and sometimes the phone would not receive calls. This is bad for business. After porting over my lines and canceling my account, I received what I thought was my final bill and I...
Read full review of T-Mobile USAQuitting T mobile service
Managers lie. Complete run around and no help when trying to quiet T mobile. Managers could not retrieve my accrount number and origianl pin from years ago when I signed on. The phone bank is a run around. No consideration for the 3 yours it took to tramsfer to Consumer cell which has the same serice but cost $47 per month compared to T mobile for $70. BOYCOT THIS COMPANY.
Line cancellation
Approximately 4 years ago I purchased a 2 galaxy watches with T-Mobile. one of the watches was damaged and T-Mobile exchanged it for another watch and that required opening another account. The store clerk assured me that the first account would be canceled., After receiving my first bill I noticed I was now being charged for the 3 watches they are under...
Read full review of T-Mobile USAmisleading information
on 10/24/2023 Icalled T mobile to see if they had a plan I could afford, I was told they were offering a free phone, so I spoke with a sales person about a plan with a free phone unlimited talk and text which I accepted. on 10/27/2023 I called customer service to get my acct. number and transfer pen to transfer to another carrier for a cheaper plan I was told if I transfer I would owe a balance for the phone, I said the phone was free the sales person said the phone was not free only if I kept the plan for 24 months it would be free, I was never told that in the beginning. so I was mislead and deceived.
Desired outcome: I dont want to have to pay for a phone that I was told it was free.
Internet home cell phone
Speaker 1 · 00:01 Let's try by choosing one of those options. Are you calling about a payment? Do you need tech support? Have a billing question or something else? Bill? I'll get you right over to someone who can help. Please enter or say your 6 to 15 digit. Ok, got it. We care about your experience so we may record this call. Speaker 2 · 00:38 Hi, thank...
Read full review of T-Mobile USAServices not provided as agreed. Customer service no service at all.
I called Tmobile in June 2023 to start new service. The rep that I spoke with told me that I could get a Samsung A23 for free. My plan would be 60$ a month that included Netflix and Apple TV. I added the device insurance which would be 9.99 per month. While on the phone with the rep, he's setting up my account he says that the phone is not totally free...
Read full review of T-Mobile USABilling
On 6/1/23 i went to Tmobile @ 302 E Sanford Blvd, Mount Vernon, NY 10550 to inquire about starting an account, my prior phone with Metro PCS was broken at the time. Tmobile employee initiated the account, I was charged $75.62 and $5.02. The Tmobile employee said i needed to go to Metro PCS and retrieve my account # and bring it back. I went accross the...
Read full review of T-Mobile USASamsung galaxy s9 plus
My name is Camelia Grosulescu and phone # was [protected] until you cancelled my account. I called numerous times to have my two phones on the account unlocked and nobody seems to understand my request. Even the Manager MOI - 8192556 that said this will be resolved in 48 hrs, abandoned the request. I am in Europe and can't use my phone at all. If you don't resolve my issue, I promise you will be on TV pretty soon because of your ignorance of resolving customers 'issues.
Extra Charges
I asked for a cell spot
It doesn’t work. T mobile received the cell spot
And t mobile any way charged me for it
$148.35
I talked already with 3 customers service and 1 supervisor and they told me that the investigation is completed and my money will returned but it never happened and even do still charging me more and more
I’m very frustrated with T mobile
I feel like they are stolen my money
They always said you are already set up
But the system still charging me
It is driving me crazy
Desired outcome: [protected]
Customer service
On October 6, 2023 I visited the Tmobile store located in Parkchester Bronx, NY where I purchased the iphone 15 and I requested to trade in my iphone 12. They did not have the iphone 15 in store so they informed me they would ship the phone to me. I received the phone on October 11, 2023 to my home. Because I did not have my new phone they counted my phone...
Read full review of T-Mobile USAReturn Not Received Since 6/29/2023
Name: Donna Pettigrew
Acct# [protected]
On 6/29/2023 I returned the T-Mobile router and free charging station.
I have spoken to several reps and was assured I would my refund of $81.17.
On 8/15/2023 I spoke to Sheena who told me she would escalate the refund to my bank account.
I returned to UPS on 6/29/2023
UPS#1Z9E86E79033040101
UPS#1Z9E86E79006325097
I have tracked the parcels and the were both received on 6/30/2023.
Desired outcome: Please issue refund as promised!
T-Mobile USA Reviews 0
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About T-Mobile USA
T-Mobile's network is built on advanced technology that provides fast and reliable connectivity to its customers. The company offers a variety of plans and services to meet the needs of different customers, including unlimited data plans, family plans, and prepaid plans. T-Mobile's network is also compatible with a wide range of devices, including smartphones, tablets, and wearables.
In addition to its network services, T-Mobile also offers a range of other products and services, including mobile devices, accessories, and home internet services. The company's mobile devices include the latest smartphones from top manufacturers like Apple, Samsung, and LG. T-Mobile also offers a range of accessories, including cases, chargers, and headphones.
T-Mobile's home internet services provide fast and reliable internet connectivity to customers in select areas. The company's home internet plans offer unlimited data and no annual contracts, making them a popular choice for customers who want to stay connected at home.
Overall, T-Mobile is a trusted and reliable wireless carrier that offers a wide range of services and products to meet the needs of its customers. With its advanced network technology, extensive device compatibility, and commitment to customer satisfaction, T-Mobile is a top choice for anyone looking for a reliable wireless carrier.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:
- Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
- Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
- Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
- Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
- Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.
Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.
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6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.
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Overview of T-Mobile USA complaint handling
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T-Mobile USA Contacts
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T-Mobile USA emailsinfo@t-mobile.com100%Confidence score: 100%Support
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T-Mobile USA address12920 SE 38th St., Bellevue, New York, 98006-1350, United States
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T-Mobile USA social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 09, 2024
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