T-Mobile USA’s earns a 2.0-star rating from 699 reviews, showing that the majority of mobile service users are somewhat dissatisfied with their network coverage and customer service.
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Shaddy charges
THIS IS A COMPLAINT.
After spending over 1 hour with 2 of T-Mobile representatives namely John & Josh whose ID numbers are P12447565 & 4837530 respectively, I was so dissapointed in the type of service T-mobile if offering.
Both of them could not explain to me as to why T-Mobile is charging me close to $ 60.00 on SMS's that I didn't even make.
Surprisingly Josh who claims to be a supervisor with T-Mobile even told me that he would gladly cancel my service while I was still on the line with him. If it's true that T-Mobile records conversations with customers for quality assurance purposes, then I hope you will be able to listen this my conversation with these T-Mobile representaives.
After endlessly explaining to them that I don't know any thing on these dubious charges, all Josh told me is that I have to pay.
When I opted to talk to his surpvisor he said that the supervisor wasn't in at that moment.
If this is the type of training that T-Mobile is offering to it's representatives then this Corporate is doomed.
I know that what I pay T-Mobile is just a drop of sand in the ocean, but it adds up eventually. So for a "supervisor" to say that he would help me there and them to disconect my line just sends shivers down my spine.
Again all I'm asking to revise my bill & take out those "yahoo mgrs" with a code of "4701".
Bye the way John naively told me to call "Yahoo" & said "Yahoo" would be in a better postion to help me.
Again I'm extremely disappointed in the type of service I received tonight 11/14/2007.
Dissapointed "Customer"
Misleading sales and service
Today i contacted tmobile regarding disconnection of my service. I spoke to
Don the financial specialist and then Kelly in your Kansan office who is also another financial specialist. He could not help me so he transfered me to kelly who could not hear me and said she was going to call back but did not.I have four issues with t-mobile but i honestly do not expect to get them handles as you have no interest in customer service it's all about the money with tmobile. This is illustrated in the many other complaints that exist for your company.
1. Service. In the past 2 to 3 months your service has degraded. Calls are periodically not being delivered and are going straight to voice mail, which will eventually show up. This is happeining to other tmobile customers that i know in other states.
2. In July of this year i changed with my girlfriend and her daughter to a family plan. I was told i had to zero balance before this could go into place at the amount of about $ 740.00 i was told at this time that i had a zero balance. Two weeks later i get a bill for over $ 800.00 dollars, when questioned you support their answer is that it was an outstanding amount and we should have been told about it. This is wrong is was paid up.
3. In August i get a bill and i was expecting a bill for $ 180.00 because we had changed to the family plan back in August and most of our calls are between the three of us. But instead i get a bill for about another $ 600.00 saying that we have gone over the plan. This is impossible and your system is erronous, i have timed calls and recorded them and your system is not accurate.
4. I was in Canada at the end of September. I just checked on the internet that i had roaming charges for 630 minutes. I know this is expensive and this is why i keep my calls short. There is no way that i have over 10 hours of talk time i was only there for 4 days.
i moved 2 months ago and notified your office. I have not recieved a bill since then.
Does anyone with any ability to resolve these complaints check these posts? I don't think so. T mobile needs to be sued...CLASS ACTION .. for all their deceptive practices.
Tmobil has the customer service, disconnecting my services every month or every two weeks when the amount they give me is incorrect. They charge deposits for all three lines almost every other month because of the wrong amounts they tell me my bill is going to be and its not. Reconnection fees all the time for all three lines. Im very pissed off that I kept getting adjusments and refunds because of their lies but the amount I was always paying wasnt going on the monthly bill, just paying for the reconnection to have it on for a couple of days..Im livid that they even gave me a 30 day grace period and they still turned it off before the period was over..PLEASE help
Out of warranty fee scam
I received a phone when I started up the plan. The phone had terrible reception and often cut out. The representative recommended changing to a Nokia. I paid for the upgrade and then received another phone in which the reception, service, and coverage was even worse. It progressively got worse until 3 months later the LCD screen went completely white. There...
Read full review of T-Mobile USA and 7 commentsDefective items and poor information from customer service reps
My main complaint with this company is that they totally screwed me on a phone that i upgraded to. I originally purchased a blackberry a little over a year ago. I was able to upgrade after the year of the service so i did, i upgraded to the sidekick id (i originally wanted a sidekick a year ago but they were not in stock) I paid over $100.00 and added an additional 2 years to my service contract to do this.
I received my new sidekick and for 2 days it was stuck on the activation screen so i called and they had to trouble shoot for me to get it to bypass this (the phone is completely inactive while on this screen, so i had no phone for 2 days) once this problem was solved i was able to use the phone but i noticed that all of my calls had this really high pitch sound in the ear piece and the sound would cut in and out in the conversation (i had perfect reception by the way)
So i called into tmobile and they did some trouble shooting and i went along with it and gave it a day or so and it still did the same thing as before and so i called back for a 3rd time now and they advised that i needed to replace my sim card. In order to replace the sim card you have to go to a tmobile store (the nearest one is 45 min from my home) I had to wait until the weekend to do this seeing how i have kids and work and all that good stuff during the week.
I went to the store and they advised that the sim card would cost me $20.00 and then an additional $20.00 to have the information transferred to the new one from the old one. So i refused the new sim and tried it on 2 other tmobile phones that i had and i had no issues on these phones so in conclusion it was the phone that they had sent me.
I called back to the t mobile tech support and advised and they wanted me to do more trouble shooting and i refused and demanded a new phone be sent to me. They agreed and sent out a phone. The phone they sent me is a used phone and it works worse than the first one i received.
My point is that i paid for a new phone and i have not received a phone that works properly yet. I don't think i should have to settle for a used phone seeing how i called in from day 1 on the new phone.
On top of that this same month i called in and advised that i was going on a cruise and that i needed to know how the rate would work on this cruise. The rep asked where i was going and i told him to the Bahamas and Cococay. He told me that the cost would be $2.99 a min. I received my bill and it was $322.00 instead of the normal $118.00 a month. The charges were $5.99 a min and they charged me for roaming and texting after i was told by tmobile it was included in my plan.
How do people get away with this. What is a person to do? Advise smb!
I agree whole heartedly and have had similar experence with TMobile. I entered into a contract with them for a Sidekick - Internet (texting only) for my grand daughter. Problems began within two months. From the service plan being changed to Cell phone and changes of 0ver $300. for text messages. I expected TMoble to investigate how this could happen. No calls made during that time... So it certainly wasn't my grand daughter! But settled for a credit.
Then the Sidekick stopped working - Power issues. The phone was taken to local Tmoble centers. Charger replaced. Was told that the device had water damage. If the device was not dropped in a puddle, sink or other pool of water. I needed an explanation of how this could happen.
I'm at the point my credit (current Score 800) is being jepardized by this one internet only account.
The Customer Service experience really depends upon who is at the other end. While I had to call numerous times to get changes removed while the Sidekick was unservicable, on two occasions the young ladies were quite helpful. However, on two other occasions, I was treated very disrespectfully. My questions were ignored and the Customer Care persons acted like collection agents verses dealing with the ongoing equipmenr issues. a reasonable company would offer equipment options and not threats to charge you for the remainder of the contract.
I have been a Verizon customer for over 10 years. Had thought about moving to TMoble until these issues unfolded.
I'd love to hear from other Sidekick customers...
T-Mobile tries to hide behind every bush they can to avoid replacing a phone. 99% of the time when they replace a phone, it's with a refurbished phone. The only way you can almost guarantee a new phone is going to a store and watching the reps open a box in front of you. I've had more problems with Tmobile phones (mostly ones that have MP3 players/Memory Card Slots) than I've had with any other electric devices. It's more of a hassle when you have a Sidekick/Blackberry type data devices because they require you to send them back first and they'll either fix them or send you a refurbished one (where other problems are most likely going to arise) They told me they wanted me to pay $20 dollars to ship me out another SideKick Slide, on top of the price of gas to get to the post office and the price of the shipping back the defective unit. If you complain about that issue enough they should waive the fee for you esp if you mention that you are going to go to another provider because you are having so many issues with THEIR units and are given so much of a hassle to get repaired or replaced and the lack of service quality.
All I know is that I've had tmobile for 2 years and when I get my tax return in March/April, I'm going to cancel my service (unfortunately a whopping $600) plus the last months service :-(and go with Verizon.
They are trying to make up for poor service quality with the hype over new phones like the BlackberryPearl 8220 flip phone, the HTC Dream (not official name yet) and the TMobile Android (not official name either) that are all expected to be available by year end. This is kinda like a suck-up to the public for crappy services. Don't know if it'll work or not tho.
Lousy coverage areas!
I cannot get a signal in my own house... unless I manage to stand in certain areas of my house (never exactly the same). I don't get coverage in other businesses and residences where I spend most of my time. I get random voicemails a day or two after they are left.
I want to get out of my plan and I don't think I should have to pay an ETF because they aren't delivering the product offered. I know others in the same situation and I'm getting ready to start collecting other unsatisfied customers and starting a big class action. This is a total scam.
I have had many dropped calls in the middle of business telephone conferences. I have had family and business situations where I've needed to contact somebody and have been forced to borrow a cellphone from a Verizon customer... who for some reason has full signal in the same spots I have none or been forced to find a landline.
i do not appreciate you giving out a private phone number of my husband (its not even his work number but a family phone) to the internet claiming to call anytime 24/7 when he only works standard hours and as a field tech. He has nothing to do with dealing with customer complaints. So why don't you grow some balls and give your private number here so people (even ones from halfway across the country) can bombard you phone calls at all hours of the night (fun when it wakes up the kids) and see how you feel. And I know who you are. i can go as far as writing your number here myself or similar sites claiming your the person to call for all help and problems. But I have the decency not to stoop to your standards. But let it be a warning, what goes around comes around.
T-mobile has the worst network coverage among all carriers. I highly regret my decision to move to T-mobile.
TMobile is by far the worst phone service ever. I can never depend on using it and luckily have kept my Verizon phone. TMobile has constantly dropped calls if there is even a signal...I wish I never got my TMobile phone!
dont ring customer support.. you will be on hold forever, ring the source
michael.wieandt@t-mobile.com
[protected]@tmomail.net
Contact this t-mobile employee he is helpful 24/7 and can work out any of your problems. Thats his job!
Their customer service and coverage stinks. It's taken me 4+ years of putting up with them after over ten years of loyalty to finally admit it to myself and move to another carrier. I've been through a dozen different phones (in hopes that maybe that was the problem), and finally realized after using a company-issued Verizon phone that it really is just T-Mobile. The last straw for me was their crappy new MyTMobile Web site that just plain doesn't work.
At this point, the cancellation charge they are going to attempt to nail me with is worth it just to go to a carrier that actually works.
I AGREE T-MOBILE SERVICE IS THE PITTS I HAVE LOST DROPPED CALLS NO COVERAGE IN MY HOUSE I HAVE LOST A TOTAL OF 1500.00 DOLLARS IN BUSINESS DUE TO T-MOBILE AN THERE PROBLEMS AND WHEN I HAVE BEEN LIED TO AND GIVEN THE RUN AROUND AND MY BILLING IS IN QUESTION. BUYER BEWARE WITH T-MOBILE YOU ARE IN FOR A REALLY RUFF RIDE AND POOR SERVICE !
E. NEWTON
NORTH CAROLINA
T-mobile has the worse service, you would think by now you wouldn't experience any dropped calls well with T-mobile you can almost gurantee it. There customer representative are not knowledgeable. International rates yeah right I went on a cruise they advise me one rate on the phone when I get my bill the prices is outrageous and no one wants to help me. All I was told if you on a cruise the rates are different NO I should have been told the rates are OUTRAGEOUS! This cell phone company gets the bottome of the barrel phones and the bottom of the barrel CSR, the dropped calls are unlimited. If you are interested in getting a cell phone from this provider think about it, you know the saying customer beware well CUSTOMER BEWARE T MOBILE IS HORRIBLE & SO IS CSR. They don't even have a international rate plan as if they are from the stone age
SINCE I SWITCH TO TMOBILE, I GET HORRIBLE EXPERIENCES.TO NAME IT HERES A FEW:
#1STATIC STATIC STATIC !EVERY TIME I CALL SOMEONE OR VICEVERSA. IVE COMPLAINED ABOUT IT FOR REPLACEMENT
SINCE ITS A BRAND NEW PHONE INSTEAD, THEY WANT ME TO EITHER CUT THE SERVICE OFF OR PAY FOR A NEW ONE.
#2 VERRY RUDE CUSTOMER SERVICE !
#3 TOO MANY ERRORS IN BILLING STATEMENTS THAT WILL REQUIRE YOU TO CALL AND EXPLAIN REPEATEDLY LIKE YOUR EXPLAINING TO A LAW ENFORCEMENT. OH AND DONT EVEN BOTHER TO ASK WHAT YOU SHOULD DO BECAUSE YOU WILL NEVER GET AN ANSWER.
important reminder: DONT EVER EVER GET ENROLLED WITH TMOBILE OR YOULL BE SORRY AT ALL.
The only time you get great coverage with T-Mobile is when you're in a metropolitan city. Other than that, go to verizon. T-mobile does a good job of sucking people in with the really low rate plans and then the cell phones being really cheap too. some are good and some are bad. just stay away from any samsung phone.
they keep on pushing the hotspots at home, but if you're only experiencing problems in your home then that's cool, problem solved with wi-fi calling. but if you drop it everywhere else and don't have wi-fi coverage in that area, then it sucks... i heard from a friend of mine that was a T-Mobile employee that they are not going to waive anymore ETF fees because of the hot spots at home being available now.
False charges
I am being charge for a cell that I never used. I have never had a cell phone from t mobile. First letter was for $758.58 now they to pay half and call it paid in full
I have been a customer for over 15 years and had my smart phone for about a year now. I never fully used my 200MB data limit and frequently used 10% or so or my allowed amount. Last night, when I was asleep and my phone was charging, my records showed data usage of 250+MB. I called customer service and was assured it was some kind of a fluke and that a credit will be given to me since this was my first request. However, when I was transferred to next customer service agent I was told that the only way for me to avoid paying for extra usage is to sign up for a higher data plan. When I asked to be told which internet sites I allegedly "visited" to generate such significant data usage I was told that they do not have those records. I believe this is an illegal skim by T-Mobile to get people sign up for more expensive services - first they manipulate your phone/their records to claim you used excess data and then they "force" you to sign up for more expensive services under the disguise of doing you a favor. I know I did not use the phone so either T-mobile (or its partner) sold me me a defective product that connects to Internet without my permission or T-mobile manipulated its data systems. I am seeking people in similar situation so that we can possibly obtain legal representation for class action litigation. It will not cost us anything and should teach T-Mobile to respect its customers and not to falsify the data usage.
I had something similar happen to me. Probably a year ago and a little over a year, I turned in my 7500 blackberry and found out later that I was charched a whopping over $200. When I called to investigate, I was told I had dropped my phone in water hence it was damaged. Mind you, the only reason why I turned the phone in for an exchange was because he charging port on the blackberry was not connecting properly with the cable causing my phone to die. It could not be charged. When I called and made the complaint, I was informed that it was a well known problem and that I should send it back once I received the new one. I did just that. After trying to explain it to them that there was no way possible for me to have dropped the phone in water and then sent it their way, they still cut off my service until I paid it off.
Recently, roughly about two months ago, I encounted the same problem again. This time, I went by one of the T-mobile stores for them to double check it and confirm that it was the port. Nothing else was wrong with the phone. When I called T-mobile, I made sure I said to the representative that nothing was wrong with the phone except the charger was not connecting to the port on the phone. I also mentioned my past experience with them. The moist generated on the cell phone while UPS is transporting the phone from one destination to other is unavoidable. Needless to say, I am being charged over $200 for the phone I sent back.
This is fraud by T-mobile. How many people are returning their blackberries with same issue and are being charged 200 dollars. Imagine the amount of money they are illegally making off people who using their services. They don't make it easier for you to drop it off at a T-mobile store for them to package, knowing very well that the moist is inevitable and that is their money making outlet.
I am going to contact Help me Howard to help me. Once this is done, I will not USE T-MOBILE AGAIN.
SORELY DISAPPOINTED CUSTOMER!
Area code changing problem
On Aug 2 I have requested a change of area code on a T-mobile To Go prepaid card. I have been told that the new number would be active within 24 hours. Immediately after I received a text message with the new number. 24 hours later the number was still not active. I called the customer service and was told that it could take up to 48 hours due to a backlog. After 48 hours I called again and was told that, due to a widespread technical problem, it could take up to 72 hours. After pressing to know what the nature of the problem was, I was told that it is actually not known how much it can take to perform the requested change, 2, 3, 4 days, a week... They told me to keep calling to know the status! I told them that both their service and their communication to customers was extremely poor (why did they not tell me upfront that there was a problem? I could have kept my old area code for a few more days) and that they were loosing customers. Not much of a reaction, they obviously have enough customers. The floor supervisor I spoke to is a Charlie (#[protected]). Is there a minimum guaranteed service that operators have to provide with telephone prepaid services? Thank you. Alberto Gianoli
Unauthorized charges!
I have been with t-mobile for over 3 yrs, and recently got a huge bill from them. After speaking to a supervisor at customer care I was told that there had been overdue balances carried over since the first month of service. Than was told a few other stories, and eventually told that they can only look at 60 days. But I should pay it and keep track from this point on. I never accrued any extra charges, nor did I have a balance that was carried over for 3yrs. I think they are trying defraud the consumer. Every extra dollar on your bill that you pay without noticing equals to a million dollar of fraud charges. Just be careful, as you can't trust this company... They lost my vote after 3yrs and I am looking for another carrier...
I have never been a T-Mobile customer. In August, 2015, I noticed that T-Mobile US Inc had used my unauthorized credit card number to receive payment for a tablet with one-year service which I never ordered. I called T-Mobile several times, finally talking to a rep from Loss Prevention in Columbus, Ohio. She was able to pull the account payment up and view. She stated the phone conversation was being recorded and blamed Groupon. She agreed to refund the credit card payment plus $200.00 for inconvenience in additional to removing all references to my credit card information in its data base. I called this T-Mobile rep back at the number she provided which was a store in Columbus, Ohio. No one ever heard of her. I have filed suit in JP-Civil Small Claims Court and sent them Interrogatories and Order for Production. A T-Mobile paralegal called me and was very rude. I sent her a copy of my bank statement showing the T-Mobile charged payment and told her to have the attorney call me back. She was told to personally never call my office again. She called again when I was out-of-town. A CLASS ACTION SUITE NEEDS TO BE FILED AGAINST T-Mobile. I fully expect to have to file a motion to COMPEL discovery with the Court. I will let the JURY decide.
I have been a loyal customer of T-mobile for 5 yrs +, and payed my bill on time always. I recently changed my coverage to Sprint for better coverage, & discount through employer. I verified that I was not breaking my contract with T-mobile and advised I was fine. I payed off my account thought things we're closed with T-mobile, but still getting phone calls that my account is past due, and then a letter needing $265.00 more dollars. I called billing & customers service today, and was advised that since I kept my old phone number to carry to my new company that I'm being dinged for this outrageous fee. Not one person ever told me about such a charge, and I feel this should have been advised and informed to the customer. I really feel raped with these charges & the fact that I always payed my bill and on time, tried to avoid any issues.
I have been a customer of T-Mobile for over 7 years. Approximately 5 months ago I started getting overcharges on my phone for Internet service that I never signed up for. I called T-Mobile and informed them that I never signed up for Internet service and after arguing for an hour- they agreed to reimburse me the additional charges and block Internet service for all four lines on the account. Since then- on all my invoices following my complaint- I still receive extra charges for "Internet" service and every month I call to complain. Two months ago I spoke to a rep and he acknowledged that they have been overcharging their customers and that we they are working 24/7 to credit all their customers the overcharges. This month- after receiving another over inflated bill I called again, They agreed to credit my $69.65 for last month's overcharge- but apologized that they cannot credit me the previous overcharges because it is too late. I expressed my rage over this statement and informed them that I would be cancelling my service in March after my contract is done. At that point they had the audacity to offer me a free month of service for all the inconvenience- but also informed me that by accepting this apologetic gift- my contract would be extended for 2 years! How insulting is that - I guess they thought that they were dealing with an idiot! At that point I declined the offer and informed them that I would file a formal complaint against T-Mobile and I would definitely drop them as soon as my contract was up. It's a shame that a big company as T-Mobile would treat their loyal customers in that way.
I have [3] calls on my phone bill that i did not make. I called T-MOBILE and told them of the calls i did not make.they told me that my phone was used to make the calls. I told them i do not make calls to sunnydale, ca. or hilo,hi. The rep told me there is nothing that they can do about stand there were more charges to the same places on my next bill.
This was not know to me when i signed for this service with them. Anyway for me to get out of contract?
Please advise smb!
T- mobile is the biggest company scam. I was with T- mobile for almost six years two month ago I called them shopping for good international rate calling plan to call overseas the person that i talked to offered me A $20 unlimited international calling plan for land line only he said after I received my bill there was a charge .44cents each minute for land line than when I called them questioning the charge they told me you don't pay we going to put this on your credit so I had to cancel my service with this offal bad scam company.
This is the biggest cell phone scam. I was with T-mobile for over two years and my normal monthly bill was no more than $45.00. Suddenly, without warning I get a T-mobile bill for over $400.00 and a note on an email from them that they have decided to charge me for every incoming call, outgoing call, checking voicemail, etc., etc. Suspiciously I was receiving a lot of incoming calls I did not recognize and had to check my voicemail to see if there were any messages. They have now passed it over to a collection agency who send prerecorded messages several times daily to my residential phone and now have sent a threatening message to use every means possible to collect (whatever that menas). In addition, T-Mobile has lousy coverage. When I initially took T-mobile service I ordered coverage from coast to coast as I was travelling in my Rv. Throughout the whole of Missouri I could not get any signals. Phoned T-Mobile, they tried and also not successful in linking me to any signals.
Be wary of a cell phone company that without warning sends you a huge bill as they have made a decision to charge you for anything and everything you were not previously notified of. Absolutely unethical and disgusting cell phone company
I have been a t-mobile customers for over 10 years. I always paid my bills and tried to stay within my minutes. Because it is a family plan, I never paid more than $120.00. My sister went to Haiti for two months. When she came back after the earthquake, we received a bill for over $1300 with calls being made to Haiti in February 2010. When we called t-mobile to resolve the issues that we do not call Haiti and made calls to these numbers, they accused us that the calls were coming from our phone. When we asked to talk to higher manager so this could be investigated further, the investigator indicated that she was the highest in charge and there was nothing she can do about this. I truly believed someone hacked into our lines or t-mobile data. T-mobile is doing nothing to help with this issue. I just think it is ridiculous, unfair, and poor customer service for not taking the time to look into this further. Especially for someone who's been a customer over 10 years.
This T-mobil should be called T-rob because they just want to rip you because you are bound by the term! A friend of mine to let his 10 year old kid to have a phone in case of emergency contact. Unfortunately, the kid was fanscinated by the games that T-rob provided and he down loaded a lot of games then ofcourse the parents won't get aware until it was a month late. When he reviewed the bill he was astonished that they charge so much on the games! When the parent asked if these belong to unautherized usage, they said yes. But when you ask for refund, they said either No or if you pay extra money with 2 more years services but no more money back. They are so greeedy and scared us too because I have used T-mobil for 2 years, maybe it is time to change.__John
umm- well im not sure where this post goes... since its such an insane- I MEAN INSANE problem that i am having to deal with... sooo- how do i start?!
let me start from the beginning-
ive had a nokia (T-MOBILE) for about 2 years... it started calling itself- IM NOT KIDDING! starting about 3 months ago... this issue IS NOT funny- this problem is waisting my minutes!
not only does the phone call itself- but within the last 2 weeks it has been calling numbers that arent even possible- sometimes 15 digit numbers... THATS IMPOSSIBLE RIGHT?! well i guess NOT- cuz thats what happening to me...
ive talked to a few T-MOBILE people about this and they think i am flat-out lying! has anyone had this problem? this is horrible!
everytime the phone calls a number (EVEN WHEN ITS TURNED OFF!) runs down my (pre-pai) minutes!
i do not understand what is happening... why doesnt anyone know whats going on?
T-MOBILE can let me get a new phone for free? or find a way to fix my "baby" for free?
i am very upset and i dont know how to find a way to fix this problem!
i wish T-MOBILE would burn themselves down so that none of us have to deal with their crap anymore!
this phone company is going to make me cry- im so upset at them... and they are very rude when i asked them about some other problems on my other phones too (all from T-MOBILE!)
HEATHER
PLASHTEN@HOTMAIL.COM
Jenny, I am delighted to hear other customers problems with T-mobile because someone needs to take action against T-MOBILE and other wireless companies due to over charging their customers.
Unscrupulous underhanded and unethical behavior
I have been with T-Mobile since the Aerial days, and must say the service and support has declined dramatically over the years, until finally, I just had enough. Every month or so, the signal degraded until finally I could no longer get reception anywhere, including my home, which had worked for about a decade. Their support people were not only rude, but also incompetent. I was tricked into changing my plan, as I was grandfathered into a great rate, only to find out that they not only misrepresented what I would get on my new plan, i.e. t-zones and unlimited internet, but also boosted my charges into orbit. I was also promised I could go back to my old plan if I was not happy. Not true. It really wasn’t about the money, as I was accustomed to having bills as high as $1,800.00 ... once it was $1,400, because they signed me up for unlimited internet and then charged me by the packet. Absolutely Ridiculous. I changed to a blackberry, which they could barely get to work, and paid top dollar for it, with the promise that I could go back to my previous plan if I was unhappy (Should have been wise to them after they pulled this one on me the first time). Don’t fall for this. Not only could I not go back, but I was out over $400 bucks for a device that didn’t work, and a 2 year contract to get into my new crappy plan. I raised enough of a stink that they promised to unlock my Blackberry phone, so at least I could sell it. This they also changed their minds on, and decided keep the lock my phone, making it for the most part, a paper weight. This is quite unfair, I paid for the phone, it is my asset, my property, and they crippled it. At this point, I was pretty much fed up with T-Mobile, and gave them an ultimatum. Either fix my issues, or Cingular would. Once again, T-Mobile promised to work with me, unlock my phone and try to figure out what the problem was, but once again, they decided not to unlock my blackberry, and ignore my service issues. As I promised, I made the jump to Cingular. I had to purchase yet another Blackberry, because T-Mobile would still not unlock my device. (Note: the Cingular transition went off without a hitch.. They did exactly what they promised, and then some)
T-Mobile called, now demanding $200 dollars for breaking my contract, and another $100 for my monthly bill. My take was, no way! I feel they owe me money for my device! And as for the contract, I just signed it, nothing was working right, the contract is a 2 way street! They must provide service as promised, or the contract is null and void! My house is clearly on the map for supported areas, not to mention that I was promised that if this did not work, I could cancel. I refused to pay... After working with their billing folks, I agreed to pay the bill, if they unlocked the phone. They felt that was reasonable (I didn’t, as I felt the contract issue was totally unfair, but would have paid it just to make this all go away). Once again, they changed their minds, and refused to send me the unlock, and once again, I refused to pay. I now am being hounded by credit bureaus, threatening to damage my credit.. but, still I will not pay. It is just wrong. In summary, this would never have had to escalate to this point if T-Mobile had just been honest, upfront, and provided the service as agreed. As it stands now, they might have put a dent in my otherwise stellar credit rating, but I have cost them countless customers by sharing my experiences with everyone I deal with personally and professionally. With the competition for cell phone service being at a peak, T-Mobile should at least try to buff off their already tarnished reputation. I feel their unscrupulous underhanded and unethical behavior is rapidly catching up with them.
Buyer Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was call into the a t mobile store to upgrade my phone. I decide not to change my phone or service to the phone. With out my sign anything they charge me for a headset that I never received. now the want 275.00 for leaving a contract that I was not in. my bill was pay up.
Now I too have to worry about my credit.
Horrendous customer service
T-Mobile's service is horrendous and customers are not even worth $20. T-Mobile's automated system gives out incorrect information about your phone being restored in two hours. However, my service was off for more than 5 hours and a supervisor acted as if because I had a past due amount, I shouldn't be saying anything. And, one of the reps who restored it said that the system is supposed to automatically restore, but I had to call in and keep checking with them.
On top of that, they refused to refund my restore fee, but offered 100 free minutes. I told them whatever, but that I was going to still talk to a supervisor. I go back this month to check my bill and to make sure the minutes are on there and they aren't. So I call and the rep tells me that in someone else's notes it states that I didn't want the minutes. Now I sit there and tell them that that is incorrect. The rep refuses to listen and just keeps repeating like a broken record that the report states I refused them. Now you would think after the first incident of having an unhappy customer write a 2-3 page letter about their system giving out incorrect information, they would go ahead and provide good customer relations the second time around, listen to the customer, believe the customer and give me the 100 minutes as THEY offered. But they don't. I ask to speak to a supervisor AGAIN, explain the horrible customer service that I've been receiving and he sounds like the first imbecile refusing to give me the minutes that THEY offered.
T-mobile needs to be ashamed of themselves! I would tell anyone not to get their service unless they want to be treated like a servant!
Jacquelyn Bridges
Chicago, IL
Terrible customer service experience
I'm having a terrible customer service experience from tmobile so far as it has $75 of my money. I was a happy camper when I was with Cingular except their customer service which I feel is very good compared to what I'm going through with T-Mobile now.
I was told that T-Mobile had the best customer service and some cool plans. I'm a member of the American Airlines AAdvantage Program and T-Mobile has a program promotion through American Airlines offering 8000 Miles for 1 year commitment. That sounded cool and I placed an order by calling [protected] on 12/8/2006 for a Black PEBL phone with 1 Year of service for $50(Eventually will be free after $50 dollars mail in rebate). I also placed an order for a PEBL PACK VPC & CASE for $19.99 along with this order. The order number for reference is 112775xxx(I'm putting x's for security purposes). I got an email order confirmation from T-Mobile and I didn't find any tracking number even after 3 days. So I called the customer service dept again and I was told that due to the glitch in their system, It didn't generate a tracking number and Tmobile rep said that they have to cancel the original order(Order Num 112775xxx) and do a reorder with a free overnight shipping. They finally re-ordered with a new order num 112808xxx. This time I saw a tracking number, but was shocked to see about $317($299+tax) on my credit card online statement, instead of $50 + taxes. So I called TMobile the same evening, and they apologized as usual for the mess up and T-Mobile rep told me that the amount will credited back to my Credit card account in 3 days. 3 days passed by and nothing happened and called again. And after repeated callings( I spoke
with atleast 15 representatives), finally the amount($250 + taxes) got credited back to my account after nearly 2 weeks.
During this period, it hurt me personally and finacially as T-Mobile was holding about $265 of my money . I promised my wife and kids to take them to restaurant and I could not go as my credit card had near maxed out. I have to curtail my grocery expenditure. I looked like a bad father and a bad husband. I lost nearly about 4 to 5 hours of my quality time in total by talking to the Customer Service Reps who took me no where instead of spending time with my wife and kids. I thought everything would be fine from there onwards and tried to put the whole thing behind. But I was wrong. On 1/4/2007, I got a email telling that a new line has been activated to my existing account, which I didn't approve at all. I got a package with a new black pebl phone and my credit card was charged for nearly $75 dollars, without my authorization. I called the tmobile service rep and she told me that there was an error and everything would be taken care of. When I looked at the invoice, it had an order number of 112775xxx(Which is the same order Which Initially I was told will be cancelled) and TMobile ofcourse did not cancel the original order. They messed up again. The customer service rep told me to send the package back using the return form or to return to the nearest t-mobile store. I returned the package to my nearest t-mobile store after driving 25 mins and spending my money on gas all because T-Mobile screwed up. I talked to some one from the administrative office and they told me that they will only credit back the $75 dollars after the receive the package and It would take 10 to 20 business days after they receive package. I cried foul and demanded as It's tmobile's fault that they are responsible for crediting the $75 dollars at once. She finally told me that she will transfer me to her supervisor and after waiting 20 mins, the line got disconnected or may she disconnected. Who Knows!. In a nutshell,TMobile has my $75 dollars again now and I feel betrayed and cheated by T-Mobile. Keeping my fingers crossed when I will get my money back!
What others tell you about the lack of service in areas is absolutely true. I also could not get T-Mobile to give me a refund or let me out of the contract and I was only about a week outside of the refund window. If this company was really on the up and up, they would be very UPFRONT about telling you that you have a certain grace period during which the contract can be canceled if you are dissatisfied. These grace periods can be tricky because they differ from state to state. California's grace period is longer than some other states, but did anyone even tell me about the grace period? No! Not until it was too late and I was complaining about the service area.
The customer service is also the worse. I can't even begin to count how many times I talked to one person who told me one thing only to get a different answer from another rep. About six months into my horrible service, I finally gave up and picked up an AT&T contract while still paying my monthly T-Mobile payment. The moment my T-Mobile contract was due to expire, I was on the phone making sure I wasn't rolled over even one month. Did the idiots get it right? No! I can't even go into the problems I had just getting canceled.
After I finally got out, I wanted to transfer SIM cards from our AT&T phones into our T-Mobile razor phones (we love these phones.) The first ### I spoke to told me I couldn't get the unlock codes because I no longer had an account and I would need to get someone else with a T-Mobile account to put in the request for me?! I just couldn't believe this was true, so I tried calling back and found that he was indeed a ###. The truth is that you have a three month period, after cancellation, to ask for unlock codes or to inquire about your account. Luckily, it was one of the only times I got someone who actually KNEW something at T-Mobile. I received the correct codes within a few minutes and was switched over.
Oh, yeah, my final T-Mobile bill just came in March and my contract was up on January 4. Another complaint-it took about five months to get my rebates (when I first started up with them) because they kept sending me letters saying I wasn't eligible and I was. Save yourself a LOT of hassle, anger, frustration, customer service calls and hair pulling. DON'T GO T-MOBILE! You'll regret it.
And, yes, I'm VERY happy with AT&T. The ONLY call I've had to make to them was to ask about the unlock codes. The first person I talked to knew that I had to ask T-Mobile for the unlock codes to their phones. Rats!
The complaint has been investigated and resolved to the customer’s satisfaction.
My experience with T-moblie customer service was terrilbe 9/2/2014. the rep. that i talk to this morning was speed talking i could not even get a word in!
im not trying to call you a liar, but a tmobile rep would not of been able to give you unlock codes on the call you requested them. we first must submit the request to the maker of the phone then we email it to you within 2-7 days.
also dont you think it would be up to you to read the terms and conditions about the return period yourself ? sounds crazy i know. im so shocked you blame the company for u not reading your own contract that YOU signed.
No promised rebate!
My cell phone was not working correctly and I needed a replacement. Because the phone was broken, I did not want to sign a new contract, just replace the phone. I explained this in detail to the sales person. I spent a lot of time with the rep at the T-Mobile store reviewing the prices and available rebates of the different phones. I chose a phone with a great rebate--$50 instant and $50 mail-in. When I went to pay, the rep then said that no rebates applied at all to my purchase! The phone cost $100.00 more than I was led to believe! I feel I was duped. I am angry and I want the rebate I was originally promised.
No responsibility and crappy phone
What a piece of absolute CRAP this phone is. Shame on me for replacing it twice with more of the same. 3 of these have cracked at the upper left hinge under normal use. T-Mobile and Motorola both call this "physical damage" and won't replace any of them.
Calls to Motorola's Consumer Advocacy Office were a complete waste of time. Don't bother.
Don't waste your money on any Motorola product - if you have trouble with it you may be in for the same experience I've had.
Everybody seems to know now that the RAZR is worthless. T-Mobile people put it politely when they tell me, "Yes, these phones are a bit more delicate than others."
They're practically giving them away now... they know they need to get rid of as many as they can before the whole world discovers what trash they are.
I've had many of the problems described in the above complaints.The slightest bit of moisture . or vapor knocks the phone out.The white dot is red now .Its my second V3, they honored the warranty on the first one, because the white dot had not turned red.I too, have had issues with the upper left hinge.The cover since day one, has been popping off.
My Razor also started taking pictures uncontrollably, till I took the battery out and let the phone "dry" out for a day.(it never really got wet).Because I got the the phone for $50, I am locked in to a 2 year contract, which I almost ate, because I was so angry at AT&T.But then I decided to buy a cheap phone and got a $20 Nokia GO-phone which
accepts my Razr sim card.So now, when the Razr goes down, I switch to the Go-phone.
I am still angry, I had to switch, to AT&T, because I am living in a Verizon dead zone, and my cell is my only phone.The phone I had with Verizon was Casio G-Zone 5
indestuctable, waterproof and took great pictures.I loved it, and now I am stuck, with this piece of junk!
My Razr has been taking pictures by itself for three weeks now. I have nbot exposed the phone to water. I cleaned it well and none of the buttons are stuck, but if you leave it on the table it just keeps snapping fotos and then it stores them. How do I stop this?
this crappy phone wont send out any text messages...what's the point of having a phone if you can't respond to other people. motorola is truly a piece of crap with products created for landfills
My sister had the same issue with her V3. Water damage which has occurred through no contact with water. The sales reps at the store she got it from told her it was from "condensation", and "water molecules in the air". She had the phone kept in a waterproof case (careful much?) and it didn't do her any good. When she asked the sales reps what she could have done to prevent water molecules in the air from getting into her phone, they told her "nothing."
She has spent hours on the phone to a call centre in India to try to get a refund for a phone she's been still paying for for the past 16 months when it has been unusable.
I don't believe that, with motorola's dodgy production materials, this should be a cause for voiding warranty.
I'm trying to gauge interest in a class action against Motorola for loss of time and money due to their bad business practices. Anyone who wants to put forth their statement, let me know.
I got my razr from a friend used with no problems...i got it in august. my account is at&t so i cant relate to anyone here. but just recently my phone has been making very akward noises that no one has ever heard b4. if i take my phone off a full charge and make less than a 10 minute phone call my battery does that non-stop gay little chirp. the vibrating function went out on my phone. and decides to work when it wants 2, and does it only very light. in the past few days my phones front display has been staying that blue color. all the gay dinging sounds that it makes seem to have gotten louder. and sometimes when i open my phone i get a white background for 20 or 30 seconds, it will go black, sometimes turn off, or flash a few times then go to my pic background. i cant control my ring tone as if every time i do i get the white screen of death. with numbers and letters saying how crappy my phone is. my text messages r stuck as "make it rain" by Fat joe and lil wayne and all calls r stuck as "lollipop" by lil wayne and static major.
I have had my razor for almost a year and withen the first month the phone had to be sent into the shopfor repairs, beacuse i could not send texts to my husband who was on the same contract as me... When i received the phone back two weeks later the problem still persisted, and i have just gotten used to reply only texting... until now another friend of mine has been trying to text me and i have not been receiveing from her either... not to mention my faulty 0 button... I have to press it very hard or even twice in order to enter a phone number... very frusterated with this peice of garbage... wish I had never wasted my money on it .
I have a Hot Pink Razor V3 phone. It won't let me send picture messages to my phone. Everytime I try to it says, "Cannot Insert File, Insufficient Memory." I don't know what that means, and I don't know why it won't let me send picture messages to my phone. I'm not going to say I don't like my phone, but it has some things on there I would change if I could...Anyway, can someone please explain to me why I can't send picture messages to my email?
i have been told by the at&t tech support the best kind of phone to buy is a samsung.
motorolas are a waste of money and time.
if you have internet and you get a 413 error and it won't show the page.
it's a motorola thing.
they won't let so many kb's per URL.
i think it's the stupidest thing i've ever heard of.
and they wouldn't replace the phone because it says it in the manual.
what an idiot, i mean yeah i'm going to go and say hey let me read the manual first before i get the phone?
their so stupid.
i might just crack the screen and tell them i dropped it :]
The Motorola RAZR is a cheaply made phone put together in Red China. It has moisture sensitive material that insulates the electronics circuits. Once it is exposed to water the water dissolves the water soluble insulation, so the electronic circuit will ground itself out once you put the battery back in it. Therefore, you see it is designed to self-destruct once it is exposed to water. If you are lucky, remove the battery immediately. Take it apart, dry it completely for several days, and put the battery back in it. Motorola could have used any other type of insulation that was not water-soluble and the phone would work fine but they could not sell as many phones. Most pocket style phones are damage by being left in a pocket and going thru the wash, dropped in the pool, falling in the lake etc. They know this is how they sell so many of them. There should be a class action law suite against these ### because they intentionally designed the phone with water-soluble insulation that dissolves with the first exposure any moisture. You are being screwed. Are you listening you Class action vulure lawyers. Here is your chance to make a billion dollars. Go get them.
HERE I AM SITTING ON THE HOUSE PHONE TALKING TO "TRISH" (HER OFFICIAL I.D.# WAS 352575) IN THE PHILLIPINES WHO IS THE SUPERVISOR AT THE MOTOROLA CUSTOMER SERVICE FACILITY. I HAVE A RAZR V3M WITH WHAT HAS BEEN DIAGNOSED AS " LIQUID CONTAMINATION" ...WHERE THE HELL DO THEY COME OFF WITH THIS STUFF! THIS PHONE HAS BEEN IN MY POCKET FOR 1O MONTHS AND THEN I START TO LOOSE THE SCREENS AND IT DROPS CALLS. NEVER BEEN EVER CLOSE TO WATER, NEVER BEEN TOUCHED WITH WET HANDS, NEVER DROPPED, NOTHING EVEN CLOSE. WHAT THE HELL DO I NEED TO TALK TO SOMEONE IN THE PHILLIPINES FOR? I LIVE IN CAROL STREAM, ILLINOIS, ABOUT 20 MINUTES FROM A VERY LARGE MOTOROLA FACILITY IN SCHAUMBURG, ILLINOIS. I HAVE BEEN A LOYAL CUSTOMER OF MOTOROLA PRODUCTS SINCE 1981. MY OLD STAR TAC FLIP WAS THE BEST PHONE I EVER HAD. 5YRS AND IT NEVER MISSED A BEAT. MOTOROLA ADVERTISES THIS PHONE AND ALL THE PROVIDERS TOUT IT . IN REALITY ITS AN INFERIOR PRODUCT WITH AN INHERENT PROBLEM AND MOTOROLA HAS A HUGE LOOPHOLE IN THE WARRANTY AND CUSTOMER SERVICE POLICY. LAST MOTOROLA PRODUCT FOR ME.
Hotspot scam!
Copy of Email to T-Mobile:
Dear T-Mobile,
I recently discovered that I am being charged $39.99/month for two T-mobile accounts, one that I use (username: mrzebhogan) and one that I have not used since Jan 2005 (username: zeb555). The "zeb555" was used for one month, from Dec 2004-Jan 2005.
The “zeb555” account was created at a time when month to month accounts with T-mobile were deactivated after one month of use unless the subscriber paid for another month). When T-mobile changed their policy and began charging subscribers for month to month plans, I signed up for a new account using the username "mrzebhogan", with the understanding that the "zeb555" was deactivated. However, "zeb555" was not deactivated and in fact T-mobile has been charging me $39.99 for that account for the past 19 months, though I have not logged on since Jan 2005 and I am an active user of another account in my name, using the same email address and credit card.
As a result, I have been charged over $700 over the past 2 years for an account that I did not know that I had and that I have not used. In addition, as a loyal T-mobile customer, I have paid T-mobile several hundred additional dollars for an account that I do use (and I do not dispute those charges).
I called T-mobile customer service and they told me that they cannot refund past 60 days. This is ABSOLUTELY UNACCEPTABLE to me (since this would be a refund of $80, while I was charged over $700). As an excuse, T-mobile representative told me that it is my responsibility to monitor my bank account to make sure that I am not being overcharged.
I travel much of the year. While it is possible for me to monitor my bank accounts on occasion, I do not look at them regularly. Moreover, when I did happen to see the two T-mobile charges on my account, they usually came a day apart (on the 23rd and 24th of each month) so when I looked at my account I simply thought that I was being charged for one month on the 23rd and the second month of the 24th. It wasn’t until both charges came on the same day that I realized that something was amiss.
Your policy of blaming customers and systematic overcharging is very poor business practice. After all, I am and continue to be a loyal T-mobile subscriber! I’ve told all my friends about this and they can’t believe it! They’ve all urged me to close my account immediately and file a complaint. Still, simply closing my account is not a satisfactory resolution to this problem – I don’t want to close my account. I would like to remain with T-mobile and I would like a $700 refund.
Thank you,
Zeb Hogan
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad customer service and bad product!
Tuesday 7/11/06
T-Mobile
Customer Relations
PO Box 37380
Albuquerque, NM [protected]
It’s rare that I encounter a customer service issue compelling enough to take the time to write a complaint letter, but I feel that last night’s phone contact with a T-Mobile technical service representative warrants it in this case. I purchased a new Motorola RAZR V3 phone and signed up for T-Mobile’s Get More 1500 Minute and 400 text message plan through LetsTalk.com 2/9/06 (order # *****). Prior to that I’ve been a T-Mobile subscriber on different lines since mid-2003.
In the past month my phone started to turn off randomly, usually while in a call. It would behave this way either with the phone flipped open or when closed and on a call on the handsfree earpieces. It exhibited this behavior while out of town in Florida and Texas.
I looked into the problem online and tried suggested fixes such as taking the battery out every once in a while and also, all along, I’ve followed the phone’s instruction manual which advises that owners completely drain the battery periodically before letting the phone completely recharge again. In my online searches I found articles (examples enclosed) about T-Mobile (and Cingular) temporarily pulling RAZR V3s from its stores due to a Motorola-acknowledged defect on some of the phones which caused exactly the problems I’m describing. Interestingly, my phone was purchased in February and the enclosed Computerworld article indicated
T-Mobile began pulling Razr V3 phones from retail outlets on Wednesday, said T-Mobile spokesman Peter Dobrow. "There was a defective component in a limited number of shipments to us from Motorola during the month of February," he said. "Since there's no way to tell at retail which units [were defective], for the best interests of our customers we pulled them from our shelves." (my emphasis).
On the night of Monday, July 10th I was at wit’s end after the phone repeatedly powered down and interrupted several phone calls. With the phone completely still and the earpieces attached I attempted to call T-Mobile at 611. It kept powering down and restarting. I have the internet telephony application Skype on my computer so I called T-Mobile customer care through it. The first representative was very helpful and noted my problem was a technical one and said he’d transfer me to a technical support rep for RAZR V3 phones. I was connected to a woman and our conversation lasted approximately 30 minutes.
While the technical support rep used professional language (such as addressing me as “sir”) and waited to hear what I had to say, her tone all along suggested frustration with me and her suggestions all placed blame not on the phone but on something such as a faulty cell tower in Chicago or even on my perceived care of the phone. The implication seemed to be that I may not have been properly caring for my phone.
I followed her technical advice in taking out and replacing the battery, power cycling the phone, etc. She asked where I was and I said “the Chicago area,” to which she replied that “that’s probably it�we have a cell phone tower in Chicago that’s been down since June 26th and it’s an ongoing issue.” I told her that while it’s understandable a faulty tower may cause dropped calls, how exactly could it cause my phone to power off? I added that I don’t live in Chicago proper, that Chicago’s a big place with many cell phone towers, and that the same problem happened to me while recently out of town in Florida and Texas. I also mentioned the recent T-Mobile/Cingular shelve-pulling recall of RAZR V3s and that the problem that prompted it sounded exactly like my problem. She did not admit any knowledge of a T-Mobile recall or sales halting of RAZRs, which I find hard to believe.
In any case, instead of attempting to fix my problem, her goals seemed to be:
1.) to place blame on external factors (a cell tower, my possible mishandling of the phone, etc.) 2.) to not offer a replacement or concrete help and 3.) to get me off the phone. She even made an outlandish suggestion that I turn off the phone periodically throughout the day. I don’t have a home phone, this is what I use to communicate, and no other phone I’ve owned required that it be turned off a few times a day!
After sparring about the phone problem (her: it’s something else, me: it’s a publicized and acknowledged phone defect) with her for a while she begrudgingly offered me a replacement since, after all, my phone is under warranty. Wow, go figure! I pay $250+ for a phone and less than a year later it’s not functioning as a phone. Of course I want some sort of recourse! In the “replacement phone” script that followed, disclaiming all manner of future events, I found then that I’d have to pay $9.95 for UPS shipping of my new unit. I ship with UPS all the time and, while I understand T-Mobile is attempting to contain its costs, this is definitely exorbitant for shipping of an item that weighs at most two pounds. That and I’ll probably have to pay my own shipping for the unit I’m returning to T-Mobile. I asked her to waive the fee but she didn’t so I reluctantly agreed to all the (confusing and long-winded) terms in her script.
All this was frustrating enough but the worst was yet to come. After everything was done I thanked her and she said a scripted “thank you for choosing T-Mobile” goodbye, but after she thought I was off the line I heard her say in a very rude tone, as if to her nearby coworkers, “oh�.my�.GOD.” I understand the call may have been work for her. But it was work for me. I’m the one trying to fix a broken phone. I’m the one who is expressing to T-Mobile customer care that there’s a problem with my phone only to be replied to with nonsense. I’m the one trying to seek resolution only to be thwarted at every turn.
There are web posts galore that say this or that cell phone company is terrible or has bad customer service. Someone’s got a story about every company. But if you need a cell phone, you have to choose one of the companies. Sadly, after this incident, I’m highly unlikely to choose T-Mobile again after my current contract ends.
Sincerely,
DJ Phil.
MOTOROLA V3 GSM 850/900 BLACK
IMEI : [protected]
LOST DATE : 15-NOV-2008
i lost my mobile while i was driving the vehicle and coming back from office to home and i could
recognize my mobile was lost by approximately at 7:30 pm.
regs
Raghavendra Daipullai
MOTOROLA V3 GSM 850/900 - BLACK
IMEI : [protected]
LOST DATE : 15-NOV-2008
I lost my mobile while riding a vehcile with the black p0uch.
Kindly take this has serious complaint and kindly see that my mobile will reach me.
regs
Raghavendra
I had lost my Motorola Rockr E6 model IMEI no. [protected] purchased on 21-07-07 from Mamta Telecom, No.48, S.N.Bazaar, 3rd Main road,Gandhinagar,Bangalore-560009,
TEL-080-[protected] and I was not able to trace that particular handset.I had contacted the Motorola Customer care for the support but they told that there is no such feature that they could trace the handset. The only suggestion from me to Motorola is that implement the tracking of the Handset.Also there lot of cases of the Handset being stolen, if Motorola could create a separate team in at lease making an attempt to stop or minimize the crime it would make a huge difference in the Sales of the Motorola and a contribution towards society as Police is not entertaining this kind of complaint.
I've been a customer of T-Mobile for years (too many to even remember) Until recently i thought they were a decent company. It started in February when my Fiance got one of these infamous Razr phones. Within 3 months he was having the same issue as everyone else. Powering down and all. My Razor never powered down. And the texting was fine (provided I didn't have to type any Ts that is.) And it only failed to ring occasionally… but very randomly. I can have my phone sitting in the exact same place and sometimes it will ring. Sometimes it wont. But that's not even the reason I'm writing this. Even after all that, I was still somewhat happy with T-Mobile. Motorola was another issue. I was so happy with my service in fact, that in March I got an additional phone off my account for my elderly grandparents. Hey, at 85, you never know when you'll need to make that emergency 911 call. They live in a small rural town in Texas. Now, I'm not an idiot. I checked the T-Mobile website for coverage before I ordered and it said there was a good signal; so I went ahead and ordered it. My grandparents were so happy when they got the phone. When they would drive into town, it was very useful. But they soon realized that it just didn't work when they were at home. Didn’t work in the house. Didn't work outside in the yard. (Scratch that, it did work if they went out and stood by the road. Now I don't know about you, but I don't want my 75 yr old grandmother or my 85 yr old grandfather having to stand out next to a HIGHWAY just to make a phone call.) At this point I still wasn't upset with T-Mobile. It is a rural area and sometimes it just doesn't make financial sense for a company to spend thousands of dollars putting up a cell tower in a Podunk country area where there are few residents around. So, their website says they get a strong signal in that area and it fact they didn't, um ok can you say "false advertising?" Ok calm down. Maybe they're working on it. Maybe it's coming soon. Irregardless, the phone useless now. So I called T-Mobile to cancel the phone. I was shocked that the first rep I spoke to suggested that I find someone else in the area to give the phone to. Um, excuse me? What company tells people to give their product to someone else? That’s not even good business sense. How do you know that person will even pay their bill? Good grief.
So I called back again to get someone else. I basically told them "look I've been a loyal customer here for years. I got this phone in good faith. It doesn't work where I need it to. I want to cancel that one phone. I'm keeping my phone, but i want to cancel this one." Their response, (in short) "sure no problem but you have to pay the $200 cancellation fee. "But, the service never worked?" "Doesn't matter. The phone is based on your address not at your grandparents (translate that to mean "not where it was being used.") You can imagine the look of confusion on my face at this point. “Ok, lets just pause here for a moment. So take my phone that I have with me here now... you're telling me that you are not responsible if my phone doesn't work at my office or any other place where I use it often? That you're only responsible for the coverage at my home?! That's it?” At this point I'm thinking "Am I crazy or is the whole point of a mobile phone is that you can be MOBILE!" maybe they should change their name from T-Mobile to NOT-Mobile. Ok I'm completely floored by this point, I can’t even argue with that rationale. I mean how do you argue with an idiot? So I said “OK fine, but you know and I know you can make an exception to this cancellation fee if you wanted to. I’m a loyal customer. The signal doesn’t work where your website says it should... blah blah blah.” (Now, one would think that they would want to waive this fee if only to keep a loyal customer. After all this one phone was only bringing in $9/mo for them. And it was a cheap phone at that. It's not like they're out some outrageously expensive paper weight (as most of their Motorola phones are). My phone alone is $90/mo. and my finance was paying almost $70/mo. But still, they wouldn't budge. Some customer service.
So what did I do? I went to that company with the big V :). I'll be paying the same price for 3 phones that I was paying for 2 with TMobile. I have unlimited texting and calls to more people. I get a great signal EVERYWHERE I need it. And more importantly so do my grandparents out in Podunk Texas. AND (talk about great customer service) the sales guy not only took an extra $100 off my phones on top of the regular mail-in rebates he also threw in some phone accessories for our phones (mine, my grandparents and my finance- who just canceled his TMobile service too) all that just to make up for the cancellation fees that T-Mobile is charging us.
Consider me a loyal VERIZON customer now.
I have been a customer of T-mobile since Dec '06. I currently have 3 lines on my account, and we all have Razr phones. In less than a year, between the 3 of us, we have had 7 razr phones. Everytime we get a new one, it does the same exact thing...powers down, the screen goes blank at random times, and even has gotten to the point where the person you are speaking to can not hear you. I am absolutely fed up with the customer service that T-mobile offers. I have finally complained enough that my fiance was given a different phone, free of charge. However, my sister's phone continues to do the same thing, and T-mobile says they can't do anything but exchange it for a new razr, and charge me shipping and handling on top of that. For them to tell me that they have no other phone in stock to offer me, is a load of poop.
I have had the exact same issues with the Motorola and T-Mobile. I had to call yesterday (9/5/07) to get another replacement. I purchased the phone in Nov 06. I have already did a handset exchange on 1/07 and 6/07. When I receive this phone I will have had 4 Motorola RAZR V3 in 9 months and besides the cost of the phone I have paid $40 in shipping costs. I asked for a better solution to no avail. I do not want more than I am owed, I even agreed to pay the difference for a different phone and the only way they would do anything with a different phone was to charge me and extend my contract.
I have had similar experience with my Motorola C290 phone. I had problems since I purchased it a year ago with people telling me they tried to call and couldn't get through and the battery going from fully charged to no charge without use. I finally figured out the phone was turning itself off and on. I sent it to Motorola for warranty service and they received it on May 10th. Since then I have contacted them by phone and email numerous times and been told several times the issue was escalated and I would receive a response in 24 hours. The response so far has been a message that they are working on it. I just tried to call the number they left in the messages and was immediately put to a recorder that told me the message storage was full so I couldn't leave a message. I have been without the phone for two months so I had to purchase another phone. Hours wasted on the phone for nothing. Please don't make the same mistake I did and buy a Motorola product.
Oh my god the same thing exactly has happened to me and 5 other people who i know. But T Mobile and Motorola wont do anything.
Unfair charges
I'm a single mother of two teenage daughters who works very hard for my money-70-80 a week to be exact! I have a family plan with t-mobile and I spend 120.00-160.00 a month on mine and my oldest daughter's phones. In late winter of this year we decided that we wanted to "upgrade" to better phones, so we went in to the t-mobile store and picked out two Samsung t-309 phones...then came my own little armpit of H_LL! My phone was really jacked up. It got NO reception ANYWHERE, the alarms would go off at completely wrong times, it would light up and blink on and off ALL the time...I mean JUST JACKED UP! So I called t-mobile and they sent out another one-cool. I got that one and set it all up and went to charge it on the second night and it would not charge. Luckily I hadn't sent back the first one yet,so I called them again and they sent out another one to replace BOTH of the others. I got the THIRD phone and sent back the second one, since the first one was bad but could at least be used, and that's what they told me to do. When I got the third phone I sent back the first and went on. Well, that phone was even WORSE than the other two, so I found myself on the phone with t-mobile AGAIN, but this time it was worse. By that time, my daughter was having alot more problems with her phone-she very reluctantly admitted that she also needed a new one(you know16 year olds-they'd rather DIE than give up their phone). Only this time when I got t-mobile on the phone, they said that they were having so many of these problems with these Samsung t-309 phones, that they were now replacing all of them with MOTOROLA V-360s-a completely different brand! Now that must be bad that they aren't replacing them with other Samsungs! So I had them sent out-just to keep you up to speed, these are phones number FOUR and FIVE! We got our brand new Motorolas in a few days and began to set up MORE new phones(youknow it gets REALLY old doing this time and again). Well, that was last month and everything has been okay.
This is where the story gets REALLY BAD! On my bill this month (four months after all of this started with the terrible Samsungs) I had a "restocking charge" for 156.91! I called them on September 28th to have this taken off. The girl, Theresa, said that she showed that all of the handsets had been returned and said that she took the charge off. The next day was the day to pay my bill and I did that at 4 in the afternoon. They shut off my service because of this charge! So I called them back and they said that the charge couldn't be taken off because THE VERY FIRST HANDSET WAS MISSING! ARE YOU KIDDING ME? If the FIRST one was still not accounted for, why did they send out FIVE more and then charge me for it FOUR months later. I sent them ALL back, and they still won't turn my service back on. When I call, they don't help me even though I've always paid my bill and they HANG UP ON ME! I only have the cellphones because I can't afford alot. I just want someone to help me. Trust me, nobody else would want to be treated like this and I have NOBODY TO HELP ME! Toni Taylor, St. Joseph, Missouri 64507-I would give you my phone number, but you couldn't call it anyway.
We have no internet! No dns again. The throttle is stuck in reverse. We are now providing you with internet at $50 per month.
Slow internet, have to reboot box multiple times a day. Freezes up and drops the signal. not consistent.
Order number
SA336405055
Order date
January 17, 2024
Order total
$618.19
Payment Summary
Subtotal$583.20
I have returned the phone. I don't want to get the discount in 13 dollar a month increments. When I pay the phone 549.00 remaining balance there is 146.74 due me in discount. please help me.
I have been a customer over 10 yrs.
As an tmobile customer, I had a payment arrangement. However I had emergency eye surgery and was unable to make my payment. I called tmobile and spoke with a representative who stated he would call me back. He called me on Feb 3rd, and informed me I can pay the full amount on February 15th and my services would not be Interrupted. phones are off.
Constantly having to turn off the power button and completely remove the power from the internet box and wait a bit, then plug in the power and turn it back on just to reactivate a slow connection. I'm going through this process multiple times every day.
The internet when away from homes Xfinity account is slow and often disconnects from apps. We have McAfee internet security and they told us that everything is okay on their end because the service at the house is fine and move and a reasonable pace. The problem was with our phone service account.
Your DNS server Is not working for us. When are you going to fix this connection. I'm shopping for new service! We have been with you for 15 years and this is as good as you can do? You owe us probably a free year of good internet for all the years of bad service. Get you act together please!
Please speed up our internet. We are approaching dialup status.
I'm not sure the internet speed test will register anything.
Third time for the same issue of internet coming and going. Mostly going.
Can we do something? Please help!
Usually a DNS issue. Please reboot your internet servers. Make sure we get at least 15 beg down. thanks!
T-mobile lies and cannot be trusted!
I am deeply disappointed in T-Mobile’s Customer Service. I have called several times to find that my account was not properly noted. I discovered this when I called to speak with one of your account representatives about my daughters cell phone. I am going to forward you a letter we have sent to Fox 4 problem solvers (a local news station) and also to our attorney for counsel. Before you read the letter I need you to understand that I was a Loyal customer for many years. Your customer service department needs serious improvement. Proper documentation is crucial not to mention the common courtesy and respect. In short my daughter purchased a Sidekick 3 from you used it for a week and called to see how to send it back so that she could get the MDA instead. The address we mailed the phone back to and that she confirmed with your customer service representative turns out to be invalid and now you are expecting us to pay for the phone. I am deeply distraught over this whole situation. To think that a huge company like yours doesn’t offer the least amount of flexibility when it comes to customer service is an outrage! We are talking about $300.00 here; that’s chump change to you but 2-weeks salary for my 19-year old daughter. I’m asking you to please review the notes that still exist for cell number xx and xx At one point in time I was PROMISED that once I receive my statement showing the charges for this Sidekick3 that I could call in and receive a credit on my bill. When I received my bill I called in as I was instructed so that my bill would be credited only to find out that you’ve reneged on your word. What kind of customer service is that I ask you? How can you tell me one thing and do another?
In addition I would like to also file a formal complaint against Matt. Matt was the supervisor that was extremely rude and unprofessional to me when I called in on 09-25-2006. Matt did not handle this situation very well. I was calm cool and collected when I called until Matt began to continually talked over me, rarely letting me speak without his interruptions. This constant interruption got to me to the point of overwhelming frustration which caused me to yell just so he would stop talking and let me speak. I had to say Matt, can I speak. He said yes, I asked can I speak a full sentence without you interruption me. He finally said yes. To which I asked the question, Matt will you look into my notes and find the part where it shows that I called in and a SUPERVISOR PROMISED to credit my account. He said no, he also said that he would not read the notes to me and he would not credit my account. I asked Matt to note my account that I am officially closing my account. As of 10-20-2006 I no longer choose T-Mobile as my carrier for reasons of Poor, Poor Customer Service. I have spent at least 4 hours of my valuable time and effort in trying to get this issue resolved. I do not appreciate being called a liar or a theft. We mailed the phone back to you with the label that was provided; we called and received verification for said address.
At this point in time I have not paid the charges for the Sidekick 3; I will be waiting for your response.
This is the entire story:
My name is Crystal; I am a 19 year old resident of Independence. I am out of ideas for recovery of my money from T-Mobile, and am praying you can help. I have been a T-mobile customer for over 9 years, continually upgrading to keep the latest technology. At the end of May I bought a $400 MDA and a $119 Bluetooth earpiece, which I found to be the ideal equipment for me. This summer while I was in St. Louis, Missouri for my State Boards in Cosmetology, my phone was stolen on July 5th. At the scene of the theft, I saw four police cars, but the officers said I had to call the theft in or they could not help me recover my loss or even apprehend the thief. I called in the report to the police station, and was told to go to a certain gas station and wait for the officers, which a friend and I did. After waiting over an hour, I called again and explained that there were several police cars passing by, but none of them stopped to take my report. I told them I was really tired and asked if a policeman could come to the hotel lobby to take the report. They said this was not possible, and since I was exhausted, I returned to the hotel to sleep. The following morning, I had to return early to Independence, and the St. Louis police refused to allow me to file the report over the telephone. My parents said they believe I did everything properly and none of us can understand the reasoning of the police department. As a student, my part time job barely covers my expenses, so it was important to me to get justice, since the telephone is obviously not recoverable.
Back here in Independence, I went to the T-Mobile store and explained everything, asking what they could do. I learned then that I did not have insurance to cover the telephone like I had had on a previous telephone, a fact of which I was unaware. I told them I wished to terminate my plan immediately, so in order to keep my business, they offered me a good discount on a different telephone which I was unsure I would find adequate, but agreed to try. It was not what I needed so I decided to return it. However, when I looked in the box for the return label, the only one there was for recycling. I called the store to verify the address, read the address slowly to the representative, and was assured the address was the correct one for returns as well as for recycling. I then explained I wanted to order a different telephone in its place. The representative told me to get a tracking number when I returned the equipment, for follow up, if necessary. I did exactly what I was told to do, on July 13th, but when I called to order a replacement telephone on the 14th, and again a few days later, the representative said the telephone had not seen returned, at least to the correct place, and they would not credit me for the price toward a new one.
I was desperate by then, and turned to my mother for assistance. They told her to wait for a bill, and then to call them back, but when she did, they reneged on their word, saying there was no notation in their records that we had been offered this option. My mother and I have considered legal action, but we fear we would have to spend more money on a lawyer than we could hope to recover.
The tracking number they gave me when I returned the telephone to them is XX Further calls to T-Mobile have also produced no results. I had the package insured before I sent it to them, and the Post Office today (September 19th) told me that the package did indeed arrive, but that it arrived at the address on the label. The Post Office can locate it, but for some reason, T-Mobile says it cannot communicate with their own recycle center. I find this frustrating and confusing.
In the past, I know you have helped numerous others who have been unfairly treated, and I am hopeful you can offer more ideas to help me get this resolved. I realize that I am only 19 and am vulnerable to all sorts of dangers and scams, but I am honestly trying to learn from each experience, and become a responsible adult citizen, but being taken advantage of in two successive situations really hurts. If you cannot help, please, at the very least, make my experiences public to alert others not to rely on T-Mobile (and perhaps other companies) to honor their word as well as their failure to document customer service calls. I have learned from this that it is better to record telephone calls or at the very least, have another person on the line to confirm and document calls for customer service. Also, if you have any advice to offer as to how a teenager should have dealt with the St. Louis police situation, I would be grateful to hear it in case I encounter some similar situation in the future.
Thank you for whatever you can do.
Thanks very much for your support,
Susan Hake
The complaint has been investigated and resolved to the customer’s satisfaction.
tmobile is a liar they will take your money and promise you good service im paying $115 for highspeed internet for 10 days i got good service back to slow downloading and movie buffering wont renew my service for the month of october i will find a better loyal provider that will keep there word.
Tmobile changes our bill every month without notice or fail. It's never the same amount, with ridiculously labelled charges added on. It is supposed to be fifty dollars a line per month, everything unlimited, period. That is the deal we signed up for years ago. But we have to argue with them at least once a month, sometimes more, like when they say we have used all of our unlimited data. We paid our bill once when on vacation in another state, and they said we had been overcharged by several hundred over the last year. Well duh, but arguing gets your line turned off and sent to collections. They reimbursed us, and our local places charged it right back. Seems like everyone does whatever they want and screw the poor sap stuck with them because believe it or not all the other places have been worse.
I switched from Verizon to T-MOBILE based on their promises to pay off my phones. I was unable to get cell service where I worked and after many complaints to the technical support department, I was forced to return to Verizon. T-Mobile refused to honor the agreement to pay off Verizon and now I am getting slammed with Bill collection calls and my credit has nose dived. T-Mobile Lied and is a Fraud.
Dear sir, I received a collection notice, reference [protected], agency account30941493.I was leaving USA and called T-Mobile, asked them to stop my service on October second, as I will be leaving to my country .They did not stop the service, and are asking me to pay for a service I never got, I threw the SIM card on October second.kindly try to solve that issue.My email is Nada.hossam@yahoo.com
someone is using my account fraudulantly please stop payment!
I did not notice until this month, but for months I have been charged $49 each month. I have no contract with such a company.
Nokia 5300. Bought Aug 2007. Dec 2007 - screen has somehow broken from within. There are no visible cracks in the glass, however there is a sort of dark electronic EKG-like smearing against a white background, that is unchanged in shape and size. The display has the look of modern art. No icons or photos are visible which makes the whole thing pretty useless. Phone was in pocket; good one minute and not so fine the next. Of course, the phone has never been abused either.
I continually receive wrong information and overall poor service from T-mobile
T-Mobile is the best wireless company in the United States and I wanted to let all of you know that.
I have a story when you call to get a problem that should not be resolved they tell you you are HARASSING them and close your accouint. They are horrible
Overcharging for text messages
If you have signed up for blackberry bundled data service, you may have also inadvertently allowed t-mobile to charge you for e-mail alerts in form of internal t-mobile text messages at.10c per alert.
Each time you would receive an e-mail, blackberry's in-box will show you that e-mail. Duplicating this process, t-mobile than send you an text message alerting you that your in-box has an e-mail and charge you. 10c for such duplicate e-mail. You probably don't need an alert in form a t-mobile text message at the tune of.10c/message when you can simply go to your blackberry message box and know instantly that you have an e-mail.
Now trying to get t-mobile to stop the text message alerts and get them to credit your account for the unwarranted alerts is near impossible. Both the customer service and technical support team will put you through a ringer before they can ultimately resolve your problems. The enhanced customer service team at the president's office will only deal with your complaints after the regular customer service team escalates your complaint. Good luck trying to get the regular customer team to escalate the matter to the higher ups.
Very frustrating and disappointing experience.
The complaint has been investigated and resolved to the customer’s satisfaction.
$ 12 per month Insurance When the phone is broken, changed to me old phone And some of the features of the phone can not use I think they are cheating customers
T-Mobile customer service is horrible they hang up in your face provide promises they don't fulfill they are disengaged and all around rude and mean
i started my new acount on 11/02/2017 the same week they cut my phone off but i have paid my money to start a new acount 6 days before so they need to cut my phone back on its not right for poeple to pay and start a new acount thn 6 days later thay turn off people cellphone
Please CANCEL my service with them. PLEASE
I agree. I got a blackberry and added what I thought was the plan bundle for emails, texts, etc. When I got my bill it was over $200. I looked back and added the $19.99/mo. plan - I guess it is just for international. I changed it to the $24.99 plan. I wrote t-mobile and told them what is going on - and asked them to help me figure out what plan would be best and since this was my first time getting a blackberry package if they would waive the overage fees. They said they couldn't because it was mostly text messages. I don't understand that. That was my whole problem - I know it was texts, emails, etc. that is what I asked about. I just now wrote to the president's office. It probably won't do any good - but I don't know what else to do. A friend of mine got a new phone through A T & T wireless and they went over there minutes. They asked for help about getting a different plan and right away A T & T wrote them back told them what plan was best for them and wiped away all usage charges. After my 2year plan is over - I am going to go to A T & T. At least they are helpful. Tmobile don't help you at all. I can't afford this as my fiance had emergency open heart surgery. They cut my phone off because I haven't paid the bill - and I need the phone in case my fiance has medical problems. I had to wait for 5 days just to get that first answer. I am done with this company after my 2 year contract is up.
T-Mobile does not charge for when they send you a text message. You probably went over on your own text messages or did more than you think you did so you need something to blame it on. Text messages from T-Mobile to your T-Mobile phone are free. It might show as a normal text, but they're free. You dunce.
This is simply untrue. With the BlackBerry service, no alerts are used in the internal system to deliver e-mails, are you are not charged anything beyond the monthly price of the BlackBerry Add-On for receiving an unlimited number of e-mails.
It sounds like you had e-mail set up on a different device before switching to the BlackBerry, like a Windows Mobile handset or something similar. When you switch to the BlackBerry, the system messages that other types of phones use seamlessly to tell your phone you have e-mail are coming through visibly and you are being charged for receiving them as text messages.
You would not have been charged for the messages on a different phone because your phone interprets them properly, but your BlackBerry only sees them as text messages. This is where the charges come from, and they are entirely unnecessary.
A tech support representative can easily remove these alerts so they stop. If you've never set up e-mail on a different device, then it may take a little longer to resolve (since this rare issue would need to be forwarded to the Engineering team to resolve), but would still be resolved and the majority of the charges hopefully adjusted.
Sounds to me that the issue you've had is caused by a misunderstanding of the system, from both parties.
Mobile solution is a bunch of f***ing flaming ### who have no time on their hands but to pound off to wireless service... what ###..
T-Mobile USA Reviews 0
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About T-Mobile USA
T-Mobile's network is built on advanced technology that provides fast and reliable connectivity to its customers. The company offers a variety of plans and services to meet the needs of different customers, including unlimited data plans, family plans, and prepaid plans. T-Mobile's network is also compatible with a wide range of devices, including smartphones, tablets, and wearables.
In addition to its network services, T-Mobile also offers a range of other products and services, including mobile devices, accessories, and home internet services. The company's mobile devices include the latest smartphones from top manufacturers like Apple, Samsung, and LG. T-Mobile also offers a range of accessories, including cases, chargers, and headphones.
T-Mobile's home internet services provide fast and reliable internet connectivity to customers in select areas. The company's home internet plans offer unlimited data and no annual contracts, making them a popular choice for customers who want to stay connected at home.
Overall, T-Mobile is a trusted and reliable wireless carrier that offers a wide range of services and products to meet the needs of its customers. With its advanced network technology, extensive device compatibility, and commitment to customer satisfaction, T-Mobile is a top choice for anyone looking for a reliable wireless carrier.
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T-Mobile USA Contacts
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T-Mobile USA phone numbers611611Click up if you have successfully reached T-Mobile USA by calling 611 phone number 1 1 users reported that they have successfully reached T-Mobile USA by calling 611 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling 611 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling 611 phone number100%Confidence scoreFrom T-Mobile Phone+1 (844) 840-6518+1 (844) 840-6518Click up if you have successfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number 5 5 users reported that they have successfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number 12 12 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (844) 840-6518 phone numberCustomer Service+1 (844) 428-9675+1 (844) 428-9675Click up if you have successfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (844) 428-9675 phone numberBusiness+1 (505) 998-3793+1 (505) 998-3793Click up if you have successfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (505) 998-3793 phone numberInternational+1 (877) 453-1304+1 (877) 453-1304Click up if you have successfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number 1 1 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (877) 453-1304 phone numberPayments+1 (866) 965-0526+1 (866) 965-0526Click up if you have successfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number+1 (734) 733-8020+1 (734) 733-8020Click up if you have successfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number+1 (502) 251-9954+1 (502) 251-9954Click up if you have successfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number
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T-Mobile USA emailsinfo@t-mobile.com100%Confidence score: 100%Support
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T-Mobile USA address12920 SE 38th St., Bellevue, New York, 98006-1350, United States
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T-Mobile USA social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 09, 2024
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I have been a customer since 98 and until recently have never had an issue with Tmobile. I was mislead by a Tmobile representative into believing that it would be in my best interest to switch my plan to one that had less minutes. I was told that adding on tmobile to tmobile would end up saving me money but that was not the case. After spending an hour on the phone after receiving a $500+ bill, I was told that there was nothing they could do for me. I HAVE BEEN A CUSTOMER SINCE 1998. I am surprised to see that my loyalty has not been recipricated.
I hope that small commission percentage was worth it.
Goodbye Tmobile...Hello AT&T