Taco Bell
Reviews and Complaints

I was going through the drive through and I always get soft shell taco and I forgot to order them soft shell they automatically gave me hard shell they didn’t ask me if I wanted hard or soft it was the number 10, I got to the window he handed me the bag and I asked for some Cinnabon’s I didn’t order so I ordered them at the window, then I asked if I could have them soft shell instead of hard he went back and I heard a women say “now what” because I asked for Cinnabon’s and soft shell tacos. I didn’t think I was asking to much but apparently I was.

I recently visited your Malvern, AR store and placed an order totalling $8.36. When I finally reached the window I gave the cashier $23.36 expecting $15.00 back, that seemed to confuse the young lady at the window and she asked help from a co-worker. In front of me you could she her mumbling to the original cashier, rolling her eyes and shaking her head...letting me know that was putting her out. She gave the young lady $12.00 to return to me, I told her I should be receiving $15.00; to which the co-worker started to argue then stopped, and gave the cashier a ten dollar bill and 5 ones. I asked if they had a five...she said “no”...
Having worked in customer service as an Office Mgr. I would be very upset with my employees if they showed so much annoyance about the customer IN FRONT of the customer...then to not apologize for returning the wrong change or to say “thank you “ after giving me my order is unacceptable.
Considering how much my patronage annoyed your employees, I will be frequenting Taco Bueno vs your establishment. The public pays your salary, and we do have a choice as to where we spend our money.
I don’t think wanting a ten and a five back should have been that big of a deal...
Sincerely,
Carole Gaston
Malvern, AR

At 10:15 p.m. 10/7/17 Your employee at the drive thru window denied my friend and I to make 2 orders in one car. If your lobby is not open at the time I'm sure you could accommodate 2 orders for one car. It's not much different if my friend was driving his vehicle behind me and ordered right after me. Please stop hiring people that can't perform small tasks.

I go to Taco Bell solely for the breakfast menu. In the past week, I have gone to Taco Bell before 11 am mind you, (when breakfast is over) two times and tried to order a breakfast burrito. Both times I was told that they were not offering breakfast and that they had no eggs. This isn't the first time this has happened to me. It's maybe been the 5th occurrence.

My family was at your taco bell location at 12244 Mackenzie Dr Suite C, New Haven, IN 46774. When I was trying to get mountain dew at the fountain station, the pop came out like it didn't have any syrup in it so I went to the counter and told an employee said he would take a look at it never happened. I asked 3 times for them to fix the issue, but no luck I was told the it was broken the staff there is rude unprofessional I will never go to a taco bell again. Your customers is what keeps you in business might want to remember that

I went to Taco Bell yesterday I would have to $5 boxes I also ordered a 6-piece cinnamon delight and when I receive them after 25 minutes of waiting for the last person in the Drive-Thru to go through before I was even helped and give me a total of 30 minutes to all together to get my food I received the cinnamon Delights Frozen in the middle and I asked them if they can cook them a little longer they said they've that's how they come if I want I can sit there and wait for them to defrost and I told him know that I would take them home and put them in the microwave myself they went to grab them out of the trash and have them back to me and we're laughing meanwhile I receive my food and it was cold cuz I had been sitting there the whole time I was waiting for the Delights because they forgot to make them and very upset I was embarrassed and disgusted very disgusted.

Sirs, I and all of my associates in VFW, American Legion and RPS are keeping track of companies that advertise on NFL games while the despicable irreverence to our flag continues. We are vowing to boycott those companies that support this behavior from players and owners. Your menu stated that my complaint was too short to receive attention so I will make it longer with this long sentence that I would hope that short and to the point complaints would be easier to deal with than long drawn out wordy diatribes. Please be sure that whether this complaint receives attention from you and your company, we resolve to carry out our boycott of all advertisers on the NFL.
Thank you
Ralph Umbertis
Former educator and Navy vet

I ordered $27 worth of food my food one in the rappers were not secure the food was all over the place one of the things was a 12 pack taco box which none of them were rap properly they were just strong and she handed me the box with the bottom falling open my other tacos were barely wrapped just poor service poor quality and the food was cold plus the taco meat was not all the way done

Twice this week I've gotta taco bell for lunch as it is very.l close to my workplace. BOTH days my order has been wrong. I ask for no lettuce on my food( it comes up on the screen and says no lettuce) and yet when k sit down to eat there's lettuce. I ordered a chili cheese burrito and got some kind of chicken and rice thing. Not good. I am VERY upset with this. It has ruined my lunch twice this week. I'm so upset...

On several occasions I have come through your Taco Bell and have been told that they will not even for 10 minutes including today arriving at 7:45 and being told one day not open until that ate mark and when people have to go to work and Taco Bell is the most convenient efficient place to go it makes it an inconvenience to get off an exit on your way to work to find that they're not open and that you will be eating breakfast and true I could eat breakfast at home and as the way it looks maybe I should I would like to be compensated for the inconvenience coming through the drive-thru and being told that you are not open my email is SK line 890 @ Gmail my phone number [protected] my name is Shelly

This is at I the fifth time I have been to the Park Avenue West (Mansfield, OH) drive through where it has taken at least 20 minutes each time before receiving my food. While I waited the man in front in front of me left with the women at the window yelling to him to him that he had to wait. He yelled back that didn't and that were to slow. Shortly after that a car behind me left as well. After 20 minutes and receiving my food my order was wrong causing me to have to go in and get the order corrected. Although it was only one item needing replaced the manager throw my entire order in the trash and made everything new. While waiting I noticed the floor where the meals are prepared was absolutely a nasty mess. The Man behind me commented on it and said he will probably never return to this Taco Bell. Needless to say it is on my way but I will from now be driving out of my way for a different Taco Bell or refraining from buying it any more.

The taco bell on michigan ave in ypsilanti michigan is the absolute worse place to go. It's on my way home from work and find myself stopping by once a week for dinner hoping after calling the corporate office a few times that some change would take place. Typically we have wait times of 20-30 mins in the drive thru and 2 of 3 times the order isn't right and you have to go inside. After sitting in the drive thru last night for 15 minutes with 3 other cars and not moving one spot we decided to go inside. One customer ahead of us had waited about 8 minutes and got all of his food except 2 orders of nachos and cheese. He asked the cashier about it since you can see them sitting in the warmer. The cashier yelled to the back (Where there were 3 people in street clothes, untucked shirts, texting) and not one got it. Another 3 mins went by and he finally got them and asked to speak to a manager. The response from the person wearing an untucked nike shirt said i'm one of the two working which do you want to talk to. He elected to speak to the female manager and her response was you got your food so leave. Next, after a 15 minute wait after ordering, I check my box and two items were wrong to which she said I can remake it when I get time or you can deal with it. This location needs a serious revamp in management staff/structure as well as training all the way up the staff.

My family and I were held hostage in your drive through lane for 37 minutes at taco bell, 1601 fm 544, wylie, tx 75098 on 10/04/17 at 9pm. I don't know what was going on inside the store but we were stuck behind one car for 37 minutes waiting and could not get out of the drive through line the way it is designed. We ask the car to move out to a parking space so we could leave but the store would not allow. Seriously take a look at who was working that night and why service was so incredibly bad. You also need to look into a method like mcdonalds has to allow people to keep moving through the drive through and not be held hostage with no way out. We immediately left once the car moved and went next door to wendys who had our food ready to go in 7 minutes. The worst experience ever at a taco bell.

Hello,

I generally don't complain about experiences with fast food establishments. I have no illusions that Taco Bell is supposed to taste like authentic, homemade Mexican. However, the experience I just had at the East Lansing, Michigan location off of trowbridge was the worst I’ve ever had. It wasn't just one item, it was every item. The food was cold, tasted rancid, and was prepared incorrectly. The amount of chicken normally included with chicken quesadillas is laughable, but I understand that costs are important to monitor, so I order mine with extra chicken. Obviously, there’s an additional charge for this, but I’m willing to pay when I get my money worth. The picture below will show the 4 tiny pieces that apparently qualify for “extra” at Taco Bell. I will never return to that location, but I don't want to give up on Taco Bell as a whole. The purpose of my message is to notify someone that quality assurance is a massive issue at this location, and I spent $20 on food my wife and I couldn't even eat. I would appreciate if something could be done to rectify the situation. Please advise if a resolution can be reached. Thank you for your time.

I am here at the Taco Bell in Los Angeles, CA. I was just serviced by a very rude cashier. I've been coming to this location since I was a kid. Never have I been treated differently for being white. I came inside and greeted her with a hello, and got a rude, "Can I help you?" So I then chose what I wanted and she kept saying, "Is that all?" As if it was the most annoying thing she ever had to do in her life. It is currently 2:02 PM Pacific time. And the cashier is an older woman who wears glasses and a lot of makeup. She is always rude to me whenever I come here. I have lived in Watts my whole life and never have I had someone be so racist towards me. She just gave me my receipt and said, "Here you go." But whenever a black customer entered, she greeted them and made them feel at home. She is maybe Hispanic or white by the way. I say this because she is light skinned and can barely speak Spanish, if she even can that is. And she always ended their transaction with, "Have a good day sweetie." When there was no one making orders she would walk around to make sure the place was clean, but giving me a dirty look every chance she had. I want something done about this lady. Is this what Taco Bell service is about? Like none of this makes sense. Am I expected to just not come to this location, just so I can avoid her? I have never had a problem at a Taco Bell before. No complaints. But something needs to be done about this lady. The address for the location is: 11758 Wilmington Ave., Los Angeles, CA 90059

I have been supporting Taco Bell all my life from the 59, 79, 99 days and have always enjoyed their menu and food. Today, I came in and there was only 1 cashier, 1 food preparers and the service took longer than usual. Also, there was 2 business like professionals behind the counter and were taking notes or assignments. Several Customers came in the door and looked and walked out since it was so backed up. Also, there was people in the drive thru. Thanks

On 9/27/17 at approximately 6:30PM I went to the 1050 Glenforest Rd. Myrtle Beach 20579 Taco Bell. The cashier came to the register with a bloody tissue in her hand. She told me "I picked my scab and it's bleeding". The said scab was on her face. I told her that is not good while handling food. I also informed her that if she touched my food I would not be having it. It was quite obvious that the cashier was under the influence of something. When leaving the Taco Bell I met the on duty manager outside. I informed her of what just took place. She told me "she would handle it". I'm so disgusted by what has taken place. This is a location that I frequent often. This matter needs to be rectified. My next step will be the Dept. of Health.

We are in Jensen Beach for a nice 4-day get-a-way. We have gone out to eat both nights and decided to grab some tacos and a burrito as well as Pinto & Cheese. So I looked up the nearest Taco Bell near us and the Taco Bell on NW Federal Highway came up. I read the reviews and they were mixed. We decided to give it a try because we have had some taco bells that are delicious and some that are terrible. I have to admit, this Taco Bell was the worst one we have EVER gone too! I took a photo of my taco supreme (It would not upload saying that the photo was too large). Hardly any meat, no tomato, no sour cream and LOTS of lettuce. The burrito was pretty much the same. I want my money back. This is totally unacceptable for any Taco Bell and you should be ashamed to be serving this garbage to the public. Please refund my money. This one was so bad I just had to complain.

2 out of last 3 orders items have not been included. Over the past year it appears about 1 in 4 times Taco Bell does not include an item. This has been too common not to be considered done on purpose. Taco Bell realizes most people won't go back to fix a drive through order as I haven't in the past. But I feel that people who work hard for their money shouldn't be ripped off. Last time was today I'll eat there. Store # 029470 and order 341586. Simple order of a chicken quesadilla, burrito supreme, and Grilled stuffed burrito AGAIN was given to me without one of the items. It is not good business to always short change people of $4 on an order. You are dishonest people.

10/1/2017
Taco bell 031302
Order number 325079
I was so disappointed with my drive through order yesterday. I did not receive a lot of the food that I ordered, and received some that I did not order.
My order consisted of: 3 sft. Taco supremes, 1 shredded chk xxl, 1mexican pizza no beef, 2 crunchy taco, 1 pinto & cheese, 1 chzy gord crunch, & hot sauce.
Order I was given: 4 crunchy tacos, a chzy gord crunch, (Missing the crunch part), 1 mexican pizza with beef, a crunch wrap?, no sauce, and the xxl burrito was so over sauced (I guess) that by the time my husband went to eat it he had to just peel away the melted soggy tortilla and attempt to eat it with a fork, but decided it was just a pile of mush and found it too unappetizing to eat. I tried to check the bag before I left the store, but the particular store I go to and usually love only has a very small drive unto a very busy street. I didn't check order until I arrived home. I hope this is not a sign to come from my local taco bell, i"m usually very satisfied with my orders although I have not eaten there in a while. I would really like some sort of credit for this order. I would be hesitant to return without one.