Takealot
Reviews and Complaints

I purchased Microsoft Office Pro 2021 from Takealot on March 3rd. It arrived as only a product key on a piece of paper without any download instructions. I did however manage to download the software, but when I tried to register the software, I was told that the product key had already been used. I requested a return immediately and Takealot collected it the next day. That's where everything came to a grinding halt and all attempts, included several calls, to get them to conclude the return and to refund me have failed. All calls were simply answered with "it will be escalated to the responsible department." It is now 10 days since the product was returned and still no refund.

I logged a return of my cellphone on 11 Feb 2022. My phone is still under warranty. I was not at home when they collected. They declined my retur due to the charger cable being worn. My domestic worker gave them the incorrect charger. They continued arguing with me about the charger but did not even send my phone to the supplier to test it and give a test report which is standard procedure. They then returned my phone via courier on 14th of feb 2022 which i declined to take as the issue was still under investigation. It was retuned to take a lot on the 16th. I then asked them did they send it to the supplier for a test report to which they answered no. I insisted they do this and the told me they will. 21 feb i rec this Hi there. Please see our warehouse feedback regarding your return query:

"The charger is damage the supplier wont accept the phone with the fault not charging and the charger is damaged,warranty void."

After i explained 5 days in a row it was not the phones charger. On the 22nd they sent me a msg saying they are returning my phone to me. When i receive the phone i should repackage it with the correct charger and log a new return

.Please see correspondence on the 24th feb

Our courier team has confirmed that the parcel is already on its way back to the warehouse. Once the parcel has been received on our end, we will arrange for delivery back to you. We are terribly sorry for the inconvenience caused. 7 DAYS LATER 1 March

Hi there, the courier team has confirmed the parcel is being routed to the warehouse. Once we have received it at the warehouse, delivery will be arranged for you. We apologize for the inconvenience caused.

3 March Please note that we have reached out to the warehouse and followed up with the courier regarding the matter. We will provide you with feedback as soon as it has been received.

4 march

We understand that it's frustrating to wait for feedback. We are currently waiting for feedback from the courier team for assistance. We will be in touch as soon as we have feedback available.

I 4 days then I contacted take a lot

My msg

Good day i held on for 15 min with no answer. I contacted take a lot last night ref no [protected]. Spoke to nombulelo who promised me an answer before end if day

Hi, We apologize for the delayed response please note that we are currently still investigating between our warehouse and courier teams. We will be in touch as soon as we have feedback available.

10 march

Please note that our courier and warehouse teams are investigating to locate the product and have it returned to you. We understand your frustration regarding this, however, we are working to get urgent feedback relayed to you. We have advised our team to get management to give you a call.

11 march

We acknowledge the problem and we can assure you that we are working with the warehouse to resolve the matter and we will revert to you as soon as we have a solution.

12 march

Hi there, we understand the frustration that this has caused. Please note that we are still awaiting feedback from the warehouse and we will revert with feedback.

So my question is we are 28 working days later.

How long do they want me to wait for my phone or even get a call from q manager with an explanation?

They have no idea where my phone is and in actual fact i dont want the phone when they eventually find it. It will be more damaged.

I want a refund on the phone. They can deduct a new charger amount.

I want it done before 15 march 2022

I mistakenly ordered a pressure cooker that wasn't delivered and I would like to cancel the order. Order#[protected]

On the 29th of January 2022, we returned a laptop that we had bought from Takealot, because it had stopped working. They promised that they will get it fixed failure to which they will refund us our money. Till today 10th of March 2022, we haven't received neither the laptop nor the refund money. We have sent a countless number of email, made numerous calls to Takealot but to no avail.

So I ordered 4 tyres, after completing the order the due date changed by two weeks. On the due date they did not update me only after several calls they e-mailed me. Delivery to the wrong pick up point. I had to cancel so many arrangements made due to this. There post service delivery is non-existant.

I have placed an order on the 14th February 2022. They promised by confirmed email and telephone that the parcel will be delivered on the 18th February 2022- the order was not delivered as promised.

They delivered the parcel with only 2 items - so order is not complete. The item I needed before Saturday and again now this Wednesday. Is way out from what I ordered and what I received.

They sent half the order -the item needed is incorrect and to top it all the item I received is a cheap R20.00 plastic whistle that I paid R200.00

Not only the wrong item. You phone to speak to a manager and they keep on dropping the phone ! ! ! !

What is going - I want the item I paid for not a R20.00 plastic junk.

Here comes South Africa's new wish - they supply the same junk for a lot of money.

I bought a PS4 charging and cooling fan console for his birthday in on the 2 February 2022, the first item arrived and was not functional, which any person can understand it is technology and it can happen, the item was returned with not discomfort, it took a while to get a new item, they have decided to send me a X-Box one console charging kit and console we are now at the 15 Feb and i have to once again return the product, this makes me skeptical of buying from Take a Lot, as i would then rather pay an extra amount and go to a shop. it takes the joy and convivence of online shopping away and serves no more purpose other than head and heart ache.

the whole reason i ordered its because i wanted a laptop for my 3 year old daughter, its been a week now no delivery and when im tracking the order i see that my daughter's laptop has been removed from the cart that i have paid for already, honestly im unhappy and i am never ordering from takealot it was my frist and last time,

my number is [protected] call me and fix this

Tried TakeAlot for the first time and boy am I refreting. My order contained 3 items (Order number: [protected]). One item was missing from the order. Box was simply empty. Very disappointing. Stay Away!

Good morning

i just want to complaining about my order that i have received today i have order a Hair Straightener comb one step hair straightening brush and i have receive a toilet brush.

can you please replace or please can i have my money back

[protected]

#[protected] order number

a Tamron lens for a Nikon camera was order, I received a Tamron lens for a Canon camera, the lens size differ.
Lens was returned.
I await my refund since the 7th Jan.
I have no joy from your side to come back with a proper answer besides just passing on the bug to the next person, , I am sure I went through all 800 staff already.

Your service and communication is simply appalling, 2 nd day you still awaiting call center +[protected] still do nothing because they keep saying to they awaiting warehouse you failed to deliver on time that was yesterday no one care to communicate whatsoever.
service is appalling...you keep asking my details I have posted it several times since yesterday why are you communicating soooo bad? My DM has all the details yet you keep asking over and over why?...is this to mask your appalling service and bad communication.
Delivery failure Appalling service and communication
@TAKEALOT

Fast And Furious Couriers are an ATROCIOUS courier company that does not respect their contractors or their clients. They are fast to make their clients Furious! I cannot believe that a mega company like Takealot.com that can associate themselves with such a poor reviewed company like Fast And Furious Couriers. Since Takealot.com started using this courier our (me and all my neighbors in the same area) packages never gets delivered to our doors anymore. The courier simply drops the package in a town they decide, in this case Laingsburg, which is 64km drive from my house(even further for some of the other neighbors). Fast and Furious courier driver simply refuse to deliver the packages and Takealot's couriers has ALWAYS delivered to us before. So if I want my package, this means that I have to take at least 3 hours time off from my farm and business to make a 128 km roundtrip with additional diesel expenses (since delivery fees were paid to the courier through the contractor via me the client). I see this as fraud and robbery. What is the point in using a courier? I might as well then drive 110km to Oudtshoorn or Mosselbay and do the shopping myself. I will not let this issue rest with Takealot.com and Fast and the Furiuos Couriers untill this courier changes their service or close their doors.

Good afternoon.

I have phoned several times regarding the return.

Order number 98295233 the Light portable folding table-black was broken, I locked a return for the item.

Order number [protected], the item was broken at arrival, the courier person told I don't have to sign for the product he will return the order. He has taken pictures of the product, he told me he will report it.

At this stage I still have order 98295233 the light portable folding table-black that is broken. It is being almost a month that I struggle to return the table. Now I received an email that the return is being cancelled. How in the world would I cancelled a return and be happy with a broken item.

Greetings
Estie Greyling
[protected]

I am waiting since the 20th of December for my order. When I phoned them they told me it got shipped to the wrong facility and they will reroute my order. And that they lost half my order in the shipping process! I am still waiting for my order and no one can assist me with this. I am so tired of this poor service. I did not expect it from Takealot.com. I will never order from you again. It is unacceptable, this was a Christmas gift and to this day I've received nothing! I am back at work next week. Abd the agent told me on the phone that it WILL be possible to change my address for delivery. Ive emailed them my new address foe next week, please see response from Takealot.com:

This is the first email where you stated you can help reschedule ig your not at that address

Leletu.G (takealot.com)

Dec 31, 2021, 15:25 GMT+2

Hi Lehandri

We're sorry to let you know that we're delayed in delivering your order as it's regrettably been sent to the incorrect courier facility.

We've redirected your order to your local courier facility and will unfortunately miss your estimated delivery date by working days.

We'll process and ship your order as soon as it arrives and you'll receive an email notification confirming your new estimated delivery date shortly.

If you won't be at your original delivery address on your new delivery date, you can get in touch with us by replying to this email and we'll help you reschedule.

We're really sorry for the inconvenience and appreciate your continued support.

Regards,
The Takealot Team
Leletu.G
Then this PERSON REPLIED: Faseegh H (takealot.com)

Dec 31, 2021, 16:41 GMT+2

Good day,

Please kindly note that an address change is not possible.

Have a lovely day and stay safe.

Kind regards
Faseegh H

Your staff should learn customer service! Very rude!
I AM DONE WITH YOU! GIVE ME MY [censored]ING ORDER!

Says it was accepted by Chimurenga at reception. There is nobody by this name at our offices.

Booked a return for the remote of my Xioami device. On the return request I stipulated that I cannot included the complete system as we cannot sit without TV and that I have replaced the broken remote with a usb keyboard.

11/12/21-21/12/21 they were in possession of the broken remote. Nothing was repaired and they refuse the test the broken item. This is not the 1st time I have problems with returns that is why I even included the batteries as they previously refused to replace a broken item, simply because the batteries weren't' included.

One person attempted to investigate why it could not be tested / replaced and that took 2 days for him to get back with the same rhyme they all seem to use like parrots: Thank you for your response, Please allow us a moment, whilst we investigate the matter and request more information, As soon as we receive any feedback, we will notify you with an update. We do apologize for this inconvenience caused.
Warm Regards, Chrisvin.B

So my remote was sent back to me after I requested they return the broken item that they simply refused to test/repair or replace. That was on the 14th of December. I received the broken item back on 21/12/2021. So to date they send the same boring rhyme and I am just glad I didn't sit for 2 weeks without tv because this is the type of service they provide to replace/repair one of their faulty or broken items. So the answer to your rhyme is still: Yes because you are still refusing to test/repair/replace the broken item, you have definitely lost me and I am sure many other people as customers

Good day

I order a drone and when I received nothing, I noticed at the gate as my box felt light, I told the driver that there's nothing as we opened it with the help of the security, I been waiting outside with the driver for almost an hour and he was trying to reached the office yet you guys didn't respond. We already paid, the driver the exact amount and we didn't received nothing how can I pay for something that didn't get. Please give us our drone because this is unacceptable as you guys didn't respond. Wasted my money on nothing so if you guys please Send me the drone. I have been speaking to the driver on WhatsApp, he said someone was going to deliver it, I don't know when I will get the order, how would I know the driver is at the gate? I talk to you guys on Gmail you guys did respond but you guys didn't help me a bit and I login in with a different account and Sizakele.M said that she can't help me because my account was different and that account that I login with was Microsoft account and you're Takealot Microsoft account doesn't work. I need this before Christmas. I paid the driver R260 and my drone is not here yet. This happen yesterday 21 of December 2021. my number is [protected] and my email address: [protected]@gmail.com and I live at la Monique 49 Saclaria Street, The Reeds, Centurion, at least you guys can give me the drone and how would I be able to communicate.
here some pictures
https://mail.google.com/mail/u/0?ui=2&ik=aa766eb09e&attid=0.1&permmsgid=msg-a:r-1323728087561938494&th=17ddc8268a452bd3&view=att&disp=safe&realattid=17ddc823cc6718417984

https://mail.google.com/mail/u/0?ui=2&ik=aa766eb09e&attid=0.4&permmsgid=msg-a:r-1323728087561938494&th=17ddc8268a452bd3&view=att&disp=safe&realattid=17ddc823cac789def993

Thank you

Good Morning

I have ordered items on takealot and all goods was paid on the 14th of December 2021.

Till date they have not shipped any of the goods due to products not being available. Would like to have them before Xmas as their are items that is due to be given at Xmas time.

I order almost R20 000 goods from takealot

it has been six days and due date is only on the 29th of December.
Order Number: [protected]
Estimated Delivery Date: 2021-12-30

Hi Susan,

Thank you, we've received your payment for order [protected].

Your order is being processed and your estimated delivery date is Thursday, 30 December 2021.

Once your order is ready to be delivered, you will receive an SMS notification confirming your scheduled delivery date.

Manage Order

Regards,
The Takealot Team

Order Details
Deliver To: Susan Gombert
5 Alfred Rd 5 Alfred Port Alfred
Port Alfred
6170
Estimated Delivery Date: Thursday, 30 December 2021
Delivery Method: Courier

Items in this order
1
Hisense 55" UHD Smart TV with HDR & Bluetooth
R 8990.00
1
Russell Hobbs Black Electronic Microwave - 28 Litre
R 1499.00
1
NexGard Chewable Tick & Flea Tablet For Dogs - 4.1-10kg (3 Tablets)
R 270.00
Sold by Vet Shop
1
NexGard Chewables Tick & Flea Control for X-Large Dogs - 3 Tablets
R 389.00
Sold by VitalVet
1
Ingco - Cordless Drill Combo (20V) & Alpen Sprint Master Bits (6Piece)
R 1499.00
Sold by Tool & Home
1
Bazooka Boom Box Bluetooth Speaker with Mic in Port
R 699.00
Sold by Domish Traders
2
Hisense 2.0 CH 60W Bluetooth Soundbar HS205
R 2998.00
Sold by TruTronic
1
Hisense HA450 2.0 Channel Stereo Mini HiFi System
R 3599.00
Sold by ZND Suppliers

Subtotal: R 19943.00
Shipping: R 0.00
Total: R 19943.00

Need help? Find the answer here

Regards
Susan Gombert

I am so disappointed and take aback by this service, from what I though was a well established company, this being my first order with Takealot and if not sorted in a timely manner, will most definitely be my last.

I placed an order that was delivered to an incorrect address (Shocking)as advised by the customer Care lady I spoke to, this I a gift that I need by tomorrow, I really and truly hope this gets resolved soonest.

below is my order details and clearly shows my order was delivered to an address unbeknownst to me,

copied and pasted as it wouldn't allow my attachments.

Order #98578154Delivered Sat, 18 Dec 2021
We tried to deliver your order today, but couldn't.
Customer requested delivery be rescheduled.

Professional Hair Clipper USB Charger Electric Hair Trimmer Men Razor - Buddha
Order paid
6 DEC 2021
Shipped
15 DEC 2021
DELIVERED 18 DECEMBER 2021
LEO ROAD
Latest update: 18 Dec 2021
COURIER: TAKEALOT DELIVERY TEAM

09h03
Customer requested delivery be rescheduled.
Southfield, Southern Suburbs
09h03
Delivered. Signed by: Jazmin Petersen (Customer)
Southfield, Southern Suburbs
17 DEC 2021
08h42
Customer rescheduled delivery for 20 December 2021
07h07
Out for delivery
Elfindale, Cape Town
15 DEC 2021
20h04
Delivery scheduled for 17 December 2021 between 08h00 and 17h00
20h04
Parcel arrived at courier facility
Elfindale, Cape Town
17h33
Parcel shipped from Takealot warehouse and is in transit to courier facility