Hi
Please see below.
I need someone to look into this service. Christmas is a special part of the year and gifts are bought till the last day. I was told to collect my order and the collections department closes at 5pm. There was a string of cars and Takealot took no responsibility. They just allowed the security to shut the gate and tell people to leave. No information, no apology no resume date.
I called the call center for information instead of being rude to the security like everyone else. The consultant spoke to me like everything I said was a lie. The times on the email was wrong she says and I shouldn't have been there. BUT a woman came out and she was able to collect. her car was on the outside. Then another couple collected. So why the discrimination. It has been 20 minutes since she said she will contact me in 5min. I ran away from work to collect my gift. Now, I have to find something and I'm working till 5pm.
This really wrecked Christmas as the gift I bought still has to be engraved.
Please look into this.
Regards
Claudine
The mail they sent
From: "takealot.com"
Date: Dec 24, 2016 12:52 PM
Subject: Takealot | Order Ready for Collection | 9439034
To:
Cc:
TAKEALOT Collection Notification
Order Number: 9439034 Ordered on [protected]:10:31
Hi claudine,
Great news, your takealot order (9439034) is waiting for you at our Cape Town warehouse!
You can collect your goodies during the following hours:
Monday - Friday: 8h30 - 20h00
Saturday & Sunday: 8h30 - 17h00
Public Holidays: 8h30 - 12h30
(16th, 26th, 27th Dec & 2nd Jan)
(Closed on Christmas Day & New Year's Day)
You can collect at the following address:
Block B
Montague Park Business Estate
Plattekloof Road
Montague Gardens
7441
GPS coordinates:
33°51'06.0" S
18°31'36.0" E
Click here for a map and directions.
If you need further assistance give us a call on [protected]; or email [protected]@takealot.com.
takealot.com
Shop anything you can imagine
Good day, I didn't receive SD card for software, can you please assist as I am not able to use GPS. Regards Mpho here is order number [protected]
Wrong email itadejager@yahoo.com
I did not buy anything from them for ages. My shopping history is empty but on 14/12/2018 3 amounts of $9.66 was deducted from my BMO MASTERCARD Please help on the card it stated TAKEALOT.ZAF
My email address is itadejager@yaho.com
Ordered a keyboard for my Son's Christmas present on 14th December. Dealing with lies and hundreds of calls/emails since.
Hi Terje, your Takealot order #[protected] is out for delivery and will arrive before 5:00 PM today. Track delivery http://take.al/t/2kL72
Very unhappy and ready and willing to take legal action.
Liars.
I have a problem with my digital library, I unfortunately am not always able to call, but they give you no option for email. So because I cannot call, I cannot get this sorted. This is ridiculous in the digital age.
Good day
I didn't receive my order [protected] and when I track it down on the system it says delivered at 14:53 received by lethabo i don't know anybody by that name and courier people didn't call me
My pots arrived slightly damaged. I ignored it and ordered knife set. This too arrived with indentation / scratch marks.
I ordered car magnetic holder for my phone. It arrived and looked NOTHING like the image from which I decided to purchase it.
Needless to say I am highly disappointed.
Good Day
I hereby wish to complain about my order and I am not happy about this order
My order no is [protected]
I ordered an airfryer Phillip s turbo fryer
I recieved
the fryer without accessories
Please have a look at the this
Alethea Olayan
Email
olayanal23@gmail.com
[protected]
I bought two taps from take alot, which I hired a plumber to install the first one was leaking and requested a return. Not even a month the second tap is now leaking and it has damaged my cupboards no one is willing to help. I bought them in June and no one is calling me or even attending to my query
I bought a nappy bag and the packing was filthy, the actual bag was dirty so i had to send it back. Since today i haven’t received my money back. I sent the bag on the 26th of July till today nothing from the supplier.
I I ordered 21 JULY 2022 iPHONE13PRO COMPANY NAME=
" iELECTRONICS LLC "
Billed to my VISA CARD as .ONLINETGV.COM OFFICE 11 33 ## 0722 39 89 EURO NATL CURR UNI
No Tracking number supplied, Billing detail is confusing
This is the second time Takealot sends me a used broken item, they are obviously incapable of doing their job. I'm so fed up with this kind of service I cant believe the poor quality control .But what can you expect its afrika eish sorry !
I ordered a heater arround 3 weeks ago, since then have not recieved neither corresponce nor feedback concerning the paid order.
It is extremely disappointing to receive this item unwrapped or without a box... what am l paying the takealot service for?
How am l supposed to gift this as a birthday present in such a manner. There is absolutely no pride nor any dignity and care taken whilst transporting goods...
Takealot you are pathetic!
I bought a iPhone 8 after a few days notice the battery life was bad so took it back at the branch am still waiting for my refund it’s gone 10 days I know my refund will process with business days I JUST WANT MY REFUND BACK PLEASE
I bought microlab Bluetooth speaker on Tuesday 13 September 2022 and they said delivery will be on the 16 September, today it's the 16th but I did not get any updates that my item is on the way or the date of delivery is postponed.
Please make changes as possible.
Name Mnqobi
Order:[protected]
Speaker seems like it's not working correctly, received it on Thursday.
How can it be tested?
COMPETITION OVER! If your name appears below, you have won: 1. Elinah Ngwenya 2. Stefan Basson 3. Susan Enslin. Click here: isopora.com/glQWqFE. Got this message asked to pay delivery 36 I payed but nothing delivered
Only the packaging of my item arrived. I followed takealot's return policy and now they tell me the issue has been resolved, because the item expired 9/4/2023. We are still in 2022?
Good day
I recieved a message saying that im a winner. I want to know if i win why must i pay for theshipping.
Tracking code
[protected]
If you want winners please pay for everything
I dont work for a place that i can just take out money and pay for things that you selected me as a winner but i have to pay. Please rectify this
I ordered a MRRN-SV904-MEQV key board, I reported it and said exchange it, they came this last week to collect the defective one but I have not recieved the new one yet.
the fitted plug is not a SA 3 pin Plug but a much smaller 3 pin Plug.
How am I supposed to plug this in for it to work.
I purchased it online from Takealot online.
this is totally unacceptable. How many other customers have you conned.
I have ordered an air fryer they took money from my account and I haven't received my order number. Or any email confirming my order so please can I have my order number or if not please refund me
I am extemely discusted once again. Never ever received orders on time. This is unacceptable. If it is for a special occasion the orders must go out in time. Always have an excuse and always just aplogize
This level of service is utterly uneccaptable.
I ordered items on the website on the 1st November. They are going to make delivery on 21st! this is rediculu, 15 working days to deliver products from the same country!
might as well close shop! this is truly messed up!
On the 1st November 2022 I ordered the Biogain, self protector and 21st KEY on Mirror base with Diamante metal Angel and Photo frame. The parcel has been delivered but unfortunately I found that the 21st KEY was not included in the box. Please follow this.
Thank you
I bought the RCT Celeron N3350 | 4GB | 64GB eMMC | 14" HD | WIN10 PRO laptop around March/April and some of my keyboard started giving me problems. i don't know what the issue might be. My order number was [protected].
Order number: [protected]
I bought a cellphone battery, and I received an empty box yesterday without a battery.
I been calling and sending emails and no replied.
Can you just refund me and cancel the order [protected]
The item was advertised as foldable and even the box describes it like that, but it can't fold
I have ordered from take a lot but I keep on receiving the email saying they can't find my address, says I should send the closest land land mark and I've been doing it and still I haven't received my order. It is not the first time I order from take a lot , and been receiving mi orders, I'm highly disappointed
Dear Takealot - I am a seller and I need to tell you that your seller support desk is useless. I feel abused as a Seller. No point giving you all my details because NO ONE WILL DO ANYTHING TO SORT OUR MY ISSUES ANYWAY!
I ordered a PS5 FIFA23 game and received a 2k23. I am seriously not happy considering I had to wait for more than a week for it to be delivered. It's not the first time so I am not ordering again at takealot. Worst of all the game delivered has scan print out of what I ordered.
Hie take a lot I'm still waiting for my refund money it's been two weeks now
Product was damaged when i recieved it broken eyeshadow was everywhere in the case looks like someone there the package i will not be ordering from you again R564 to receive such a product never again
I waited for a while as this item was the delay for my total order. It arrived this morning and the packaging of this item as indicated below looks second hand and tacky. I can't return it as it's a gift i bought specifically for my granddaughter so i have to patch the box to look better and it's not exactly a cheap item
Good day
Please note that the wrong credit was done, I've paid R1458.00 on order nr
Order #[protected] but only received a R486.00 credit? why? please amend your records to the correct amount.
My product was canceled the first time saterday the 19th desember 2022 and it was not my fault I forgot to leave the money at home today and now I'm very upset because my order is canceled the first time it wasn't my fault and your policy says if u can't reach me 2 time the order should be canceled
Good day
I was supposed to receive my purr today the 21/12/2022.The guy that was supposed to deliver my goods was impatient,rude and very far from my work place..
By the time I went to check him he was already gone.
I still have not received my goods and I have paid for my order in full.. order number [protected]
Kindly assist
Driver phoned me to deliver my goods was suppose to be 2 items however he lost the one itme which is my table cloth and only delivered my table.order #[protected]