Target review: Fuji film camera

BELOW IS A SYNOPSIS OF MY ISSUE AND THE STEPS I HAVE TAKEN TO ADDRESS IT —
This is the timeframe and info
november 23 order # [protected]
January 16- Alex contacts customer care with complaint about Fuji mini 12 camera
it stopped taking pictures - they came out blank
#[protected]
Jan 17 th Alex brings package to UPS store for return
JAn 22 — 9:29 am Alex gets text or email # [protected] that "cancel item"
Jan 22 - 10:27 receipt/ tracking shows as delivered to warehouse
Jan 24 — customer care tells Alex the camera return is denied, no explanation given
Jan 26 th - gary calls customer care and goes through the whole scenario. They say there is nothing they can do as warehouse has denied the claim / return
She passes me up to
ESCALATION DEPT. —
Sep in the Escalation Dept listens to my problem and again tells me there is nothing to do as the warehouse dept runs on its own and she has nobody to contact. They show as denied and the claim is closed
I explain that is not acceptable that to deny I need areason why and they are not giving me any reason other than the warehouse says so
NOTHING SHE CAN DO
Jany 26- Gary goes on line wiht HENRY on line chat — I go thru the whole scenario, they understand and says he will have it reviewed and I should contact in a few days.
He gives me a reference # [protected]
My feeling is that, without any further reason from them as to why this is denied and where the camera is located, this camera was stolen.
I will find out which agency I report this to. I would believe this is interstate theft.
Today MArch19th, I reached out again and was told there are no options open to me
SEE THIS THREAD
Rohan: Hi! My name is Rohan. How can I help you today?
Me: I am writing in regards to reference # [protected] which I have never heard back on
Rohan: Hello Gary, welcome to Target guest service.
Me: are you able to update me
Me: any response?
Rohan: Gary the status of the order remains same and the return is declined.
Me: who is the head of custoemr service or must I escalate to the main office in Minnesota.
Me: You have stolen my camera
Rohan: Im really sorry to hear, kindly stay connected while I transfer you to the designated team.
Please wait while we transfer your chat to the next available agent.
Nataly is your new agent for the chat session.
Nataly: Hi, my name is Nataly. I’m a specialist in Target.com. Please give me a few moments to review the previous conversation.
Nataly: Thank you for holding. I have reviewed your order and return and as advised back on 1/24 and 1/26 the resolution for the return was final and we do not have any options to provide you.
Me: SEND MY CAMERA BACK TO ME
Nataly: We have given you all of the information we have at this time. If there isn’t anything else I can assist you with today, I will have to disconnect to assist other guests.
Me: return my product
do you not see a serious issue with your company and the way they have failed to correct the issue AND YOU STILL HAVE MY CAMERA!
gary mayer
[protected]