Tata Motors review: poor service and arrogant staff 62

i m not satisfied with tata vichle i have 4 months old safari 2.2 vtt and i have faced many problems in safari for example...door mirors up N down ...wheell blance N engine missing is most ...in 4 months my safari did missing 5 times and 5 times the service centres was solve this problem but not really they do only jugaad not solution and no one can have much time to hear my prob. In the service centre ... I wanna to sell my car at low cost as possible ...contact me +[protected]

yes i completely agree to u, while purchase n service center the staff is horrible, do not co-operate n hell wat i went through at manickbag service center at hubli. and charged me high when complained to main office, guys be far from manickbag service n purchase center at hubli, dharwad and belgum

I purchased a vehicle from Tata Motors through Fortune Cars (Thane). It has been more than two months, they haven't given me invoice bill of the amount I paid, nor have they given me RC book. This is the second time I have been cheated of RC book. Please give me information on where to complain.

bad bevahiour of dealer nd service manager.repeated problem.doubt of delivering demo car

Dear sir meri car tata indigo Reg. N.DL 1Y B 4043 Exci dent ho gayi thi jo ki maine Auth. service station peera garhi HiM Moters Me Date 21/04/2011 Ko Repairing ke liye di To unhone 15 Din ka time diya Th Tab kahi meri car 22 din ko taiyar ki or mujhe ph. aaya ki aap ki car repeir ho gayi hai or mai aaj date 10/05/2011 ko service station gaya to waha jakar pata laga ki abhi gadi starat nahi hai ussme waring problem hai ab aap 3 din baad aana to sir mai agar ek mahine se car repair karwata rahunaga to installment kab dunga bacho ko kaha se khilunga

please kuchh karo

i am very sorry to write this complaint but i could not stop my self . i had taken a safari ex from roshan motors .
poor services and poor responcs my safari delever at without complet work (burn wiring not change) and eng. oil are leakage

THANKING YOU
ANIL CHAHAR
UNIQUEINFRASTRUCTURES
[protected]
RJ14UA9727
INVOICE No. RoshanM-MA-[protected]

I, T.Mani, husband of Ms.Amaravathi Mani(Car owner).

First of all, I would like to appreciate the products and service of TATA motors. But recently i am facing a problem form your Pondicherry dealer.(Manakular motor) Stated below.

I have given my car Indigo Reg.NO PY01. AB.7898. to check the engine noise to your authorized Dealer(Manakular motors) on 10th may 2011. I have got the delivery on the same day and they have charged Rs.1200?- for timing belt adjustment inside the engine.

on 12th May, while I drive the car, the car got strucked with a great noise. Again, base our complain the have brought the car to the service station(Manakular motors).they refused to check the car, after a great struggle, we have approached them through our lawyer(legal notice given on 17th) and after that they have accepted to check the fault. when they open the engine head, we have noticed that the rubber washer in the head cover strucked in the timing pulley when they opened the engine while adjustment.

They have agreed that the fault was their's which happened on the time of timing adjustment. they have accepted to rectify at free of cost.

They have promised to give the car deliver back on23rd May. when we approached on 23rd May at 4.00Pm, the car was not in workshop, they said, the problem was cleared and the car is in trial drive. the car came back from trail at 5pm. we have waited till that. they again said that, they need to adjust the valve again. so they have asked us to come again on the next day(24th may). On 24th, they have again asked us to come on 25th May, again on 26th and then on 27th. On 27th May, Mr.selvendran (customer relation Manager) came to our house and gave a estimation for Rs 46, 300/-, he asked us to pay 23, 500/- (50% of estimation).

Suggest the following:

1. As for us my knowledge, the trail will be happened only after the problem is rectified. A qualified technician won't take the car( such a risk) for 45 min trail until, unless the car was rectified fully.

2. If the fault is not in their side, why did they agreed to bare 50% of bill on behalf of us. since they have asked us to pay on Rs.23, 500 instead of Rs.46, 300.

3. They have opened the engine head on 27th May without our permission.Unless we agree to pay the amount. what is the necessary to open the engine header soon.

4. The given estimation shows that we have to change the important parts( cam shaft, main bearing, piston ring etc. needs to be replaced. if so, why did they take for trial without these important replacements.

5. I came from abroad and need to go back in few more days. i have lots of formalities to that. i feeling hard to travel without my car. i am using taxi now a days. the cost almost crossed Rs.15000/-

6. Even they are not responding properly, I have to call them again and again to check or i have to go there again and again.

7. our Mechanic(from other workshop) came to your station. he gave his suggestion that the problem happened because of your initial timing belt adjustment. Why do we have such a technician in a authorized dealers like this.

I request you to solve the issue within a day or two to avoid further legal action. My lawyer asked me to file a suit in consumer court if i am not getting any proper response from your side.

NOTE: I NEED MAIL ID TO WHOM TO CONTACT FOR THIS PROBLEM..

T.Mani
[protected].

Respected Sir,
I am your one of the bad luck customer by mystic is to purchasing Tata Indigo e CS on July 2010, its running 11352kmts. Initially it’s giving good mileage average 21-22kmpl but after 6000kmts it’s gradually down; now it’s gives 15-17kmpl.
I was given for mileage check at service center Detroit Motors Pvt. Ltd. on 3.06.2011 and we check mileage on 4.06.2011 around 100kmts drive along with services engineer but its given 16.88kmpl. The service engineer says we will send total report to Tata motors further solution. After 15days I am receiving a call from service center your vehicle is ready, again we are going to test drive its comes 18KMPl. The service engineer says these vehicle will this much mileage only, when I ask written statement they are not ready to give.
My problem is initially given good mileage after doing servicing at Detroit Motors (Three Times) mileage is falls down, kindly give the best solution to me. Several times are calling your customer care and local area customer support person but there is no use.

To: Highest Authority
M/s.TATA MOTORS LTD
SUB: Replacement of Defective Engine of TATA SAFARI Vehical No.MA43AF3196
Dear Sir,
We had purchased the TATA SAFARI DICOR from your authorised dealer m/s.WASAN Motors Ltd, Chembur Mumbai.
from the day one of the purchase of vehical it shows different types of defects, its sensor was showing red light saying unhealthy condition of engine, m/s Wasan Motors service persons attended this problem four times but could not solved the problem, every time they told me other problems instead of solving this .( one time they had changed the centre lock system on foc basis).After ist service we had noticed that our vehical had developed a lot of problems as given below
1.Pick up Problem
2.Engine misfiring
3.Door locking
4.Engine Sound
5.Improper Mileage
As a result of above problems we are not satisfied with the vehical performance and service peoples attitude ( insufficient technical knowledge about vehical) this results in loss of time and money
We request you to intervene in above subject and solve the problem of my vehical or replace the same ASAP.
VEHICAL NUMBER : MH43AF3196
Please suggest contact persons name contact detyails and mail id
Thanks
SANJAY GIRI
[protected]
Copy to
1.Sh.Ratan Tata ( CMD TATA GROUP)
2.www.consumercourtforum.in
3.www.expressindia.com
4.indianconsumercomplaintsforum.in
5.costumercomplaints.in
6.indiaconsumerforum-consumercomplaints.reviewsonproducts and services
7.consumercomplaintinia.resolvecustomercomplaint.helpservice
8.admimusa@tata.com
9.info@kasadecor.in

Dear sirs,

I am putting this mail to express my deep anguish and frustration on how I am being treated as one of the most loyal Tata motors customer.

I have been following up since august 5’th with your service centres and also spoke to your call centre on this but there is no resolution of my problem.

Infact 2-3 times your people calles me also directly but were not at all co-operative.

I had got service done from shaan motors( Noida) in the month of October. They charged me around 8000 plus and said that they have to repair the wiring of my car.

My car started giving problem after 2-3 months and I faced starting problem many times. I used to get my car started through jumper and it used to work fine for few days. However whenever I used to start my AC the battery used to conk off and again the same problem was there.

I got my second service done in april at sterling motors. Am sorry to say that though my car was cleaned and all parts smoothened though I gain made my pocket shring by 7k plus here.
After 30 days again the car started giving problem.

I once called sterling motors mobile service guy also and he said battery is fine but he needs to take car to his garage.

I had lost so much of confidence on your service centres that I did not allow this to happen.

My car was kept at my place standing idle. However when my patience dried out I accepted defeat and asked shaan to take my car and check it.

Now they say that my wiring is again damaged and maybe battery also, besides starting problem needs to be checked.

Since October I have spent 16000 bucks and my car has run hardly 4000 kms. Maintenenace is coming as Rs 4/km. besides petrol cost is Rs 5.5/km.

How can I buy or maintain a car which gives me Rs 10/km as running cost ( for a 4.5 lac car).

Now if I pay more money then the above cost will rise further to Rs 15/km for a 4.5 lacs car. I had taken this car as the running cost was my major concern. I would have bought innova or scorpio etc otherwise.

Yesterday I called up [protected] number of yours and expressed my anguish and frustration but the lady was adamant and totally non –cooperative. She said that it is my fault that I had kept my car idle for 2 months and hence this problem. I told her the reason for this but she was not accepting my reasoning at all.

have already sent the background but not getting satisfactory reply to my queries. want either the service centre do it free of cost now or I will go to consumer court.

Am working in wipro and we have tie up with Tata motors for cars but this experience is forcing me to go for scorpio or innova rather that Tata safari as am planning to buy a bigger car.
In My family have 3 tata indica’s and my experience may force me to change my loyality to other brands .

Pls look into my problem on an immediate basis and help me resolving the same.

HAVE ATTACHED ALL MY COMPLAINTS IN MY MAIL ALSO.

With kind regards..

SHASHANK THAPLIYAL

i agreed about poor servicing i also got tata manga service station always straching delivery date like any think. every end of day if you call today you are giving or not they are saying not today tomorrow.

TATA MANZA CAR A HORRIFIC EXPERIENCE, COMPLETE LED DOWN :
Customer Experience

i) Improper Service.
ii) Failure of Parts (within warranty even not covered)
iii) Lot of Noise in Car after year.
iv) Lingering Commitments
v) Apathy of Customer Service

I was among the first persons to buy this car in New Delhi purchased on 20th April 2010 from Rama Motors bearing number DL3CBN0794.

But the experience I had with the Tata Motors Dealer - Rama Motors, Okhla Industrial Area, Phase II New Delhi 110020 was HORRIBLE. Firstly I booked the car demanding for Golden (yellow) color but even after waiting for more than one month of booking (day to day follow-up with sales person & Sales & CS head with so many lingering commitments to me at Rama Motors) had to my-complete dismay & disappointment settle down with Colour Manza; as having been left with no other option.
Thereafter the pain didn’t end at all and miseries only added up.
Servicing was the pain, closure of service point of Rama motors without intimation & thereafter the near by service center at Matura road was also closed…… All this and more AND nobody thinks he is ACCOUNTABLE. Who gives the company an unbridled right to play with people’s hard earned money !
I had been servicing the car as per schedule given on the manual received with the car, even then the
Clutch plate has been replaced by me within two years (despite having 2+2 years warranty) on payment, whereby have been driving car from more than 14 years and none other car got such problem even after running the same for 5 years. Further cannot understand why is the warranty for the parts, if things are not covered. The service center even after commitment failed to deliver car as per the schedule of one day (taken two full day & that too improper service)& the problem with the pickup/clutch thereafter still persist, even after various reminders to the Rama motor (Service) & commitments for pick-up of car, the Car was not picked or checked till date.
Now again have to replace the Coolant box which got heated, melted & broken/cracked .., I can’t understand when a regular service is been taken as per the manual how cum the Coolant box cracked and heated…………no one can understand whether the service center check the level of coolant & other required oils. Everything regarding the service appears mysterious and transparency is conspicuous by it’s absence. The employees of the service center behave in a demanour as if they are working in FBI and any query regarding the service is a closely guarded federal secret information. Pathetic!…..is the only word I can think of !
Only after two years there are lots of noise from engine as such we have purchased Indica old model. The problem of noise in Car still persist
I swear on my life, I would prefer not even to look at anything called TATA in future…Shame Shame Shame
Really shameful for such BIG brand of TATA for not providing proper service.
Sachin Kalra
Mob: [protected]
New Delhi

To
The Managing Director,
TATA MOTORS LTD.
Tower 2A & B, 20th floor,
841, Senapati, bapat,
Marg, Jupiter mill, Compound
Elphinstone Road (West)
Mumbai – 400013

Sub: Complaint against your authorised Dealer M/s. Commercial Automobiles Pvt Ltd. Waidhan Distt. Singrauli
Dear Sir,
I have been purchased a Tata Indigo eCS (Car) from your authorised Dealer M/s. Commercial Automobiles Pvt Ltd, Waidhan Distt. Singrauli on 03.05.2013 which chasis no. MAT607146DPC14715 and Engine no. 475IDT14CWYP16560 and Registration no. UP-64-S-6775, the photocopy is enclosed for your ready reference.
In said Car fault in engine and making huge loose fogging black air, in this connection I have several times complaim at your authorised dealer since last 20 days, but yet to not lodged my complaints and not given any response by your dealer and also his workers stand to do abuses to us, so I am very harrassing by your dealer. And I facing problems to pick and derop my children from school. I would like to notice you that Tata Motor is very reputed in this area but your dealer is not maintained of this.
I request you to give instruction your dealer for lodged my complain for maintain my car so I get the relief. If not listen my complain at your end I can lodged case in consumer forum against Tata Motors.
Thanking you,

Yours faithfully
(Vinod Kumar Shah)
C/o Umesh cable TV
Bus Stand Market,
PO: Shaktinagar
Distt. Sonebhadra (UP)Pin -231222
[protected]

Hi Ashutosh, you can write your queies to Tata Motors on their official website, Hetre's the link: http://customercare.tatamotors.com/complaint.aspx
Hope it helps.

Hi Ashutosh,
You can write your queries to the Tata Motors. Here's their official link:
http://customercare.tatamotors.com/complaint.aspx
Hope it helps.

My vehicle [number removed]
Manza
Prchase May 2010
Kms driven 12, 000

Subject defective manza body frame [poor material quality]

Tata complaint no- 1-[protected]

I am Dr [removed]

The chasis of my car [front and back portions ] totally rusted, with many holes in it, so last week AC piping broke, whole support system for AC broken, complained to Concorde motors worli Mumbai, they say they will need approval from tata manager-poona for this big repair costing apprx 20, 000

my car is lying with concorde motors worli Mumbai for 15 days,

have have faced many issues since i purchased this car [ pl check how many times i visited tata workshops to get faulty switches, door locks, diccky locks repaired, till today i made 14 rounds of tata workshops to keep this defective manza running, Sir, I am writing here to see that what you could do for customer like me, as we spend this bigger amount of money for our satisfaction, but this TATA organisation making me a fool after selling this type of scrape car and poor services. I am very surprised, how TATA motor can manufacture and deliver such a poor quality to customer.

this is manufacturing defect, how can a non-mechanical basic part of car [body frame-chassis in my case] get rusted so fast, i need complete repair of this cars body frame or i should be given a new replacement for this defective manza car, With deep anguish I am approaching your good offices for quick & corrective action please and thus saving me from any further mental & monitory stress,

want TATA motors to,

Replace product or repair it fully front and rear part of chassis of this car

I FEEL CHEATED . I HAVE BEEN REQUESTING AFTER SOME DAYS OF MY WORKSHOP EXPERIENCE THAT CALL BACK THIS CAR TO THE FACTORY AND AFTER DOING THE PERFECT WORK, HAND IT OVER TO ME.

It is surprising that a company of Tata's repute produces cars that have such recurring faults, appoints such dealers who couldn’t care less for a customer, and such after sales service which appear to be money sucking trap
I can not define my mental strain. Is how the major parts can be failed within 3 years
Kindly look into this matter ASAP

Dr [removed]

Tel- [removed]
Email [removed]

hello, sir i name mr, b.obaiah chowdary . i have buyed car tata safari [ex] dicor AP26AX0325 AND THE CHASSIS NUMBER IS MAT403725DNE05767 purchased on OM SAI CAR INDIA [P] LTD .
i have problem in car that to in a part fo centrel ac and i have been complient in the om sai car [p] ltd KADAPA

but the not requried my probleam .
so please take action

my contant is [protected]

Please, do not buy a TATA, product is ok but the service from the monkeys that work there you don't need in your live !
I'm very sorry i bought one.I had agreement to help them sell Tata's at my shop, very bad mistake. These guys do not have
any morality. They lie and lie.Please keep away.

I Strongly agree to the claims of poor attitude of managers of service centers. i had to face this at Society Motors in Kanpur

well in my family we have had 4 Tata Motors Cars and we tried to prefer
Indian company over others but constant bad experiences at the service
center has forced to choose products from other companies.

currently my car an Indigo Manza is lying with the service center for
the 4th day now and for a minor repair like changing a heater plug in
engine. Service centers employ untrained and careless people to repair
our cars and what all damage to the car they do, we have to live with it
and what all extra expense occurs, we have to pay it. if we try to
raise our voice against anything wrong, then we get the straight answer
that if we are not happy with the estimate then we can take our car away
midway between repairs with engine disconnected.

There is no end to this story. once you buy a Tata Car you should be
ready to be treated with respect less than that of a person standing in a
Ration que.

I have taken a nano xt zenx from m/s siva sankar motors (p) ltd Visakhapatnam, A.P, giving my old nano on exchange for Rs.85, 000/- on 27th July 2015. The price list given by the showroom staff for ZENX NANO(XT) is Ex-showroom
is 2, 62, 509 & life tax 31, 751/ I paid entire amount by way of cheques & money transfer (NEFT) excluding 85, 000/- (cost of my old car). M/s Siva Sankar Motors raised an invoice for Rs. 2, 21, 509/ (basic price+tax) + life tax Rs. 26, 590/-. Invoice no. Sankar -[protected] Dt.27/7/'15. When asked for the difference no proper reply from the staff. When matter was highlighted to your Are2a Sales rep at Vijayawada no answer from him.

Worst products and worst service. Buying a TATA car is throwing your money away

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