Teavana
Reviews and Complaints

I went into a Teavana once and as seems to be the common assessment, I was duped. They double talk and talk real fast, you get to check out they say some ridiculous price, you're so overwhelmed and just want to get out of there, that you pay and leave the store with serious buyer's remorse. You get home try to assess what has just transpired, walk through the whole scenario, get pissed and take that crap back and vow not to ever go there again and to tell everyone you know not too as well. It was truly such a used car salesman experience. As stated by many others, it takes way more tea than suggested to get it to taste like the samples in the store (darn near a whole bag). Such a sham but yet the way of most businesses these days. It's unfortunate. We as consumers just have to arm ourselves with knowledge, persistence, and the conviction to walk away. We have the power, we must use it! Don't support bad businesses! It really is that simple.

I ordered Teavana Peach Tranquility & Jade Citrus Mint teas. In each container is 15 tea bags. In the peach container it was three open tea bags. In the mint container it was four open bags. All together I have seven out of thirty tea bags that I could not use because of them being opened.

SKU [protected]

SKU [protected]

I ordered Teavana Peach Tranquility & Jade Citrus Mint teas. In each container is 15 tea bags. In the peach container it was three open tea bags. In the mint container it was four open bags. All together I have seven out of thirty tea bags that I could not use because of them being opened.

I have bought Teavana tea for years. I was deceived. I google teavana and pesticides and found many problems. See below
Google this site. I will never buy their tea again.

http://www.mnn.com/food/healthy-eating/blogs/are-teavana-and-celestial-seasonings-teas-safe-to-consume

Teavana's tea is also high in pesticides and toxins
Celestial Seasonings is, after all, a less expensive tea. Are we really surprised that the tea isn't top-notch? But the price of tea isn't always evidence of quality control. Teavana is a company that sells loose tea for top price. It has also long claimed to be "pesticide-free, " or organic or "European organic." The Teavana tea that I have sampled also tastes great.

It sounds good on paper, right?

The lab results for this company were not great, unfortunately. The tea was tested by an independent lab and 100 percent of it was found to contain pesticides. One tea, Monkey Picked Oolong, contained 23 pesticides. Strike one.

77 percent of the teas would fail European Union pesticide import standards, and would be banned from import. Strike two.

62 percent of the teas tested contained traces of endosulfan, a pesticide that has been banned by the U.S., China, the E.U., and 144 other countries because it has been linked to impaired fertility and could harm unborn babies. Strike three.

It's maddening, especially when you consider how the company promotes itself as toxin-free. But in some ways, I am not surprised. I bought a Teavana tea thermos, which has a design I absolutely love. But I wondered whether the company was purposely deceptive in how the employees were trained. I was told that it was a stainless steel product. But when I read through the package's fine print, it became clear that only the tea strainer is stainless steel, not the thermos itself. When I asked the employee about it, and pointed to what the package said, he grew confused. He said something along the lines of, "Well, the package does say that only the tea strainer is stainless steel, but when I was trained I was told that all of the metal was stainless steel, so I think it has to be." Deceptive? I think so. If it was all stainless steel, I am sure it would have said so clearly on the package. I think the employee was just saying what he had been told to say.

I thought about this when I read about how almost all of the employees said that Teavana was pesticide-free when asked. This was part of their training, and they had no reason to doubt its validity.

I will never go to Teavana in Charlotte, NC: Yes, in retail you have to expect the store will upsale - that is usually a retail tatic in most specialty stores - since the traffic is not the same as say a utilitarian product. But when I the customer walked in there specifically asking for one tea - with a strong cinnamon flavor - and no sugar. That is what I expect to walk out there with. Now, I repeated myself mutiple times - and I was assured that the two teas I was buying (to make one) was sugar free. I knew I was beeing upsaled and that is my own fault for not sticking to my guns. But when I went home and tried the tea - it was super sweet (since I have a sugar dietary restriction). IT HAD SUGAR - I looked it up on the website. Since the store was not open yet - I called corporate and informed them I did not have my receipt. they informed me since it was this past Sunday - that the store could look it up and they have a 90 day return policy. I called the store when they opened and gave them the heads up that corporate recommended. When I get to the store the clerk informed me no they can't look up the receipt and since I don't have it I can't just return it only exchange it. I demanded she call corporate to straigten the mess out - she called her manager and when offered the manager to talk to me they did not. then she proceeded to tell me that I could call that number. I said fine please call customer service then - she said no she cannot. Then I thought I didn't have my cell phone - when I asked her may I borrow her phone to call her company customer service - she said she wasn't allowed. So, I was leaving hot explaining to her this is the 2nd wasted trip and I am pissed. on my way to the car I found my cell marched in there and called corporate customer service in front of her and explained at this point even if I would of considered an exchange now way in HELL I would now - this is lousy customer service and I demand a refund - or I will dispute the charge. This man did help tremendously - he had corporate call the store and then they tired to give me a gift card again I re-itereated NO - i want a refund - I have wasted my time with a salesperson who does not now thier product - I came in the store about this and they won't call thier own corporate or let me on thier own phone - no way will I take that I want nothing to do with them. then corporate told her to call the regional manager - at which time she did not explain that she would not let me use thier phone to get a resolution from thier company nor were they willing to call at all. I did get my refund - they figured more than they charged me - at which point I had them make it close to the amount. Teavanna Sales associates A) know your product B) put yourself in the customers shoes and exercise good judgement when you admit a mistake was already on you - service your customer - do not let it get to this point. 1 bad expereince it told over and over this story is going everywhere.

Originally I went to this place with my mother to try it, i wanted one type of tea...and they claim they had to give me 2oz of 4 types of tea (54 bucks), then i decided on another flavor, got the canister...barely lasted a month (honestly, I, plus she said I could steep 5 cups from 1.5tbs...bull...more like 1 12...barely. I use tupperware containers (the air lock ones you get in sets) and the tea lasts. Then they opened one up in a mall nearby, and my boyfriend got a job there as he is a tea snob (I drink it but Im not that bad). He quit after 3 months because he was tired of as he put it 'conning people'. When he goes someplace completely different for much much better quality tea, for a better price. Skip this place, I've both been there and dated someone who has worked there. The tea is good . The prices and sales tactics are not worth it. Oh yes...and when they tell you to smell the tea...ask for a sample, they taste a lot different than they smell. (Youth berry, lavendar dreams) skip the containers, use good Tupperware instead.

i went to teavana today. i went in because i wanted to check out their teas as compared to whole foods bulk or another local austin tea place. the sales person asked me first to try a different kind of tea. i said i didn't really like it. he then brought me over to the cast iron teapots, asking me which one "spoke to me?" i said they're all nice, but i already have a tea pot. he then degraded mine, and took me over to the glass tea pots. i told him again, i don't need a tea pot. then he asked how long my tea pot kept the tea warm for, and i said like 30-45 minutes? he said, you need one of these: and picked up this stainless steel tea candle holder to place under the pot and keep the tea warm. at this point i just started laughing, because i couldn't believe it. all i wanted was to try a couple ounces of a new type of tea. he still asked me if i wanted the stainless steel or glass version of the tea warmer. i said i didn't want that... once i FINALLY got to the register, the "tea specialist" pulled out a huge tin container and asked me which type of tea i wanted in this container. she said it would keep the tea fresh for four months. i said i only needed the smaller container, and she said... BUT THE BIG ONE IS ONLY $1 MORE. i was like, wait, how much are these? and she said, $7. i was like, can i just have a bag of it? and she said, bags only keep tea fresh for four days. then when i realized they were going to fill these tins up, i said i didn't want it anymore. that would have been like a half pound of tea, and that is actually insane. they really give tea a bad name. people that go there and actually buy tea are going to think tea is something insanely expensive and not to be tested or tried out or to create an experience. it makes me sad.

And to all the idiots on here that are trying to spread the great teavanas first 5% pick of the crop bull hello your trained to say that you are brainwashed to believe this funny tetley Lipton and a few other loose tea companies also claim this wake up snap out of it this place is just concerned about their money that's it they will say whatever they can to get the most out of you cast iron also is the best right and everything is all natural funny if it was it would be approved organic this place sux and anyone on here is just saying what they have too cause they work there .

Teavana is the worst place you can go trust me their teas are full of candied everything so beware diabetics.They push so much tea and the truth is the tins do not keep it fresh it goes bad in about a month the cast iron rusts and the tumblers fall apart.This place is making big money real fast on poor unaware souls.Their tea is the same as anywhere else just overpriced their employees are drilled to confuse you and have you think the health benifits from the teas will solve your problems its all lies this place is like an occult and they do major brainwashing they also from what I understand treat their employees like whit pardon my French why would anyone want to purchase anything from a company like this its sad to say but what goes up must come down and teavana will I'm sure be coming down soon especially with their low quality crap horrible products and disregard to how their employees are treated.

Just wondering if any other Teavana employees are on here. My question is: Does Teavana give you a paystub? Do they take you off the schedule without notice? Any other sketchy practices? I've only worked there for a month and I'm starting to realize that this might not be the place for me.

My elderly mother and I went into the new Teanavana in Naples, Florida and I made it very clear that she only wanted two ounces of tea. The salesgirl over filled the bag to 4 ounces. I told her to remove 2 ounces and give my mother the 2 ounces as requested. She became flushed but did remove the tea. She then proceeded to try to sell my mother a glass cup. Needless to say, we left the store with a very bad taste in our mouth. These people should be reported to the Better Business Bureau.