Telkom SA SOC review: Contract billing agreement

ref [protected]

Good Day

Trust that you well

Kindly assist with your intervention on the matter that I deemed to have been “resolved unfairly”

I have or should I say had a contract with you for 20 Gigs, all this months I was billed correctly as agreed terms of R99 however 01st Nov 2023 I received billing that stipulated that I have R502 to be debited on the end of the month.

On the 10th I visited Telkom store in Cresta to query the amount to be debited, neither the consultant at store could assist with explaining the matter at hand. They instead put on the telephone line to speak to your qualifies agent which I assume the calls were recorded. The consultant advised he sees the subscription which is unfamiliar however he will refer the matter to his Team leader for clarity which I assume he did because I was on the hold for some time. Your representative returned and advised that him and his team leader suspect that the matter looks like an fraudulent subscription, he will submit the request for the billing to rectified by reversal and have the fraudulent subscription cancelled or blocked .

Today on the 15 Nov, I received a call from Agent from billing department by name of Tsekane around 07:30 am which unusual considering that it is outside business hours and I hope the call was recorded. She calls me with reason to tell me that she will not reverse the billing because the subscription is what I have subscribed to on 13 Oct and 30 Oct from Play store...she continually told me that is an “App” that is why it bills separate. My question is the any handset device functions on App’s like What’s App, Google Chrome, UTube and so forth and the billing is from the 20 Gigs that I have contracted too.

Due to arrogance and lack of customer empathy expressed from your billing agent and unwillingness to assist with meeting common solution by at least referring the matter to her Team Leader or manager in charge since we did not have meet concluded agreement. It was her word and adamant that she is not performing a reversal. With All said, I asked her to cancel my subscription however she hang up the telephone line without knowing if the contract is cancelled or not...

I have been Telkom client for many years if not mistaken more than 5 years and the reason I agreed on this upgrade is because your sales agent sold it well and I couldn’t turn down the offer because it was “just R50” more to pay compared to before. Honestly, I did not need this contract.