Telkom SA SOC’s earns a 1.0-star rating from 2689 reviews, showing that the majority of customers are dissatisfied with telecommunications services.
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Not allowing me to cancel
I have been trying to close my home account with telkom for 3-4 months now. One they claim that they can't speak to me because it is my wife's id number on their system - however they have no problem taking my money as I am the one paying it. When my wife calls they say they can't cancel because her husband has an adsl line with mweb and therefore they can't cancel. I contacted mweb as I don't have and never had adsl at my home - I use a 3g card. Mweb said that they can't pick up anything on their system - duhh! I notified telkom again and again but still no joy. Meanwhile they are forcing me to pay for a service I don't want - so one does or else you end up with a bad credit profile. Besides I sold the house and now what? Who can I sue? I would like someone from telkom to give me a call for a change because everytime I call them I sit on the phone for half an hour and still no resolution. I wonder how much telkom makes doing this? I'm sure there must be a governing body that can look into this...
The complaint has been investigated and resolved to the customer’s satisfaction.
Accounts
I have installed a landline and adsl in my home and ever since I had problems.
- my statements never come to me
-i am paying for things I dont know about
-my bill has amounts which I dont knofor what
- the service you get at the accounts dept is pathetic and very unprofessional
-i have been paying huge amounts for my account but they never tell you why.
-they just disconnect you withoutinforming you or telling anything
- when you phone for assisstance you are put on hold for hours sometimes even get disconnected.
I dont know what to do but I need my landline and adsl because its part of my work.
I hope you could resolve these issues
Thank you
Mr p. Naidoo
[protected]
Slow speed internationally - and requested time out at 3rd and 4th hob when I am doing tracert
My internet connection is timing out since the 15 of March and I have made a trillion phone calls to the call centre and spoke to many, many people. My bandwidth speed is two thirds slower than before when I connect to my companies server in Taiwan. I have been doing video conferencing for more than 3 years using Telkom 4MG line... ... I have even spoken to the 2nd level of support which contacted SAIX and they reported back there is no fault on the network routing, they test and said there is noise on the line an not their fault. I reported it again and have been waiting for a technician for a long time. We have to separate ADSL lines, with the same problem. ? I have bought a new moden from Telom, check everything on my computer ... no problem. Goodness how can it be. I normally get a speed of 6oo+kbps to my server (download speed) and 400+ upload. At them moment I am lucky if I get a download of 200kbps and upload about 120kbps. Could anybody please assist me here is the trace reports:
Microsoft Windows [Version 6.0.6002] (ALL TEST DONE AT 8:15 PM- 1 April 2011 LOW TRAFFIC – EVENING)
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:Usersuser>tracert www.vipabc.com
Tracing route to www.vipabc.com [152.101.38.107]
over a maximum of 30 hops:
1
The complaint has been investigated and resolved to the customer’s satisfaction.
3rd world adsl at 1st world rates
How can a service provider sell a product that does not work and still charge for it?
When I as a small service provider does not deliver my product I do not charge my customer i.e. when I don't pitch to deliver what my client paid for I don't charge. Telkom however charges me for a line rental of ADSL at a promised speed that it seldom reaches and towards the end of the month when everyone gets online to use up their allocated bandwidth I hardly get online. What the? Can I carry over my unused bandwith that I could not use because of their crap lines? No. Can I refuse to pay for what I cannot use because of their crap lines? No. Is there an alternative? No. I understand the infrastructure is stressed but then Telkom should not promise 1st world services at first world rates and deliver 3rd world quality.
The complaint has been investigated and resolved to the customer’s satisfaction.
Phone out of order
on the 19th of March I reported by phone out of order I received a sms giving me a ref no 42crz1900311 that the fault has been handed to their techicians to date nobody has contacted me . I called in at a Telkom office at Cresta shopping centre and was advised they dont deal with complaints but when you phone their telephone no a recorded message will tell you to call in if you have account queries or faults. When dailing any Telkom numbers that are given to query your complaint you will not be able to get through this is not acceptable.
The complaint has been investigated and resolved to the customer’s satisfaction.
Very poor service delivery
I am terribly dissapointed in the Telkom landline at my parent's farm residence. The line is most of the time not working and still my parents have to pay for something they cannot even use. I have logded numerous complaint in the past to no positive avail. Is there nothing that can be done to better the situation? My parents are both not very healthy and communication with them is of the utmost importance to me being their only child. The landline number I am speaking of is in the name of Mr. J.A.V. Schickerling and the number is [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
I phoned Telkom to move my account over to my mother in June as I was moving house and would no longer require a landline or ADSL. My mother is a pensioner and only requires the line and not the ADSL. I asked the operator to cancel the ADSL but to move the phone line. The ADSL was moved (contracry to my request) and now I am being charged for moving the ADSL which I cancelled (AGAIN) as soon as I realised what was happening. It is not fair that I am being charged for something that I requested to be canceled before I moved.
On 7072008 my lines were stolen. Only on [protected] did I get 'temporary' service... this is a business line, not residential and I deal with foreign and local clients. After they did a temp repair, there is a loud buzzing in my line, something like a permanent garden service, which makes talking very difficult and is unprofessional. They are not compensating me for this poor service and not fixing it. The wires coming into my office are like a birds nest... I wish I could take a pic and add it here.
It really is pathetic! I should consider my options in terms of legal action for loss of income. I wish they would send someone who knows how to fix a phone and get it done! Until then... I refuse to pay any part of my account!
On 23 July I asked for a credit on the month that my line was down.
On 25 AUGUST, (over a month later!) the query is still open and I am being billed for the month I was down AND the following month.
I called the accounts dept and spoke to Thomas. He said he could not give me an answer as the query was still 'open'. He said it will show that I owe the money until the query is 'closed'.
He told me that he cannot close it and I have to wait for the correct dept to call me back as there is nobody I can follow up with.
One would think this is a simple query to sort out. My account reflects that I owe money for a service I never received and there is nothing I can do about it and nobody to help me.
We at silonque bush estate would like to thank telkom for their extremely poor, or should I rather say: non existing services!
The telkom line to our estate was stolen 8 months ago, if not more. After months of phoning them every week, we were now informed that they are not planning to fix the lines at all.
But they can offer us a wireless service... But we will have to wait, cause that is not currently available in our area, and it can take years for them to establish the service.
We as a company is losing thousands of rands a month due to this, and when we threatened telkom that we will take them to court, the lady at the help desk informed me that we are more then welcome to do that, as that will be much cheaper then to fix the line!
What the hell!
We currently have the phone diverted to a cellphone, but the reception in this area is so poor for all cellphone networks, that people are complaining that they still cant come through to our number.
And telkom knows that they've got us by the balls, cause if we do refuse to pay the account, they just disconnect it, and the small amount of calls we do get, is also cut off.
What are we suppose to do?
We moved house 100 m down the road. We phoned telkom in advance re transferring of our line and adsl. They told us that there was no charge or cost to us to move the line and adsl. No charge at all. This can be confirmed by the recorded calls they always do! If they bother to check. Now we are suddenly in arrears due to a r477 adsl installation charge that has been added to our account without our knowledge. My husband installed our pc, adsl etc in the new house - a guy from telkom came out and all he did was move the line so that our new line worked. We are now being told by telkom that even though we were told that there would be zero cost to us at all in this transfer - that we must still pay this charge now for someoe doing nothing. This is unacceptable. I have paid the account up, as we were also told that they are going to disconnect us due to us not paying the amount and then we must also pay a reconnection fee! You cannot just add charges whenever you feel like it to people's accounts - especially if nothing was done and if you explicitly say that there are no costs to the person! I want this 'charge' credited to my account.
I phoned telkom to move my account over to my mother in june as I was moving house and would no longer require a landline or adsl. My mother is a pensioner and only requires the line and not the adsl. I asked the operator to cancel the adsl but to move the phone line. The adsl was moved (Contracry to my request) and now I am being charged for moving the adsl which I canceled (Again) as soon as I realised what was happening. It is not fair that I am being charged for something that I requested to be cancelled before I moved.
We have being applying for ADSL in Jouberton but Telkom doesn’t want us Jouberton people to have ADSL. Every time you call them they’ll say they’ll come back to you and they don’t, I really don’t like the way they triad us black. We’re a big township without ADSL. We have 22 Schools, College, Police Station, Hospital, big Business and more, but they go and put ADSL in a small location next to Jouberton. I feel not happy about they and I’m sorry to be black and live in a black township
Order numbers:
276360/62
13290205A
393440/62
[protected] also applied
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
They is more if you can say they must give you the report about Jouberton people who applied for Ads and they so rude if you ask them about is. I’m so sorry to be black and to stay in a black Township.
6 days ago i noticed telkoms technicians working on the pole in the neighbours property. the next day i had no dial tone. My phone is stone dead. I reported the fault the same day but have had no response yet. I have reported it again and the most i get is a text message to my cell telling me the fault has been logged. I am trying to run a business but have no phone line nor internet connection. My income depends on these things.
Will telkom reimburse me for loss of income and also give me a refund on the rental for these days which they have not provided the service?
How long can it take to get service?
To my account was a call block plus added of which I have no knowledge of applying for. I have a terrible time getting through to them in order to cancel something I did not ask for. They expect of me to just pay up. The poor service that I get trying to get through to them. They keep cutting me off as if they find it impossible to understand what I am saying. Thinking of cancelling my telkom account. Some answer the phone and are naturally unable to even say my surname, never mind spelling it. People, the computer should have my name on it, how difficult can it be? But quick to read out your name when you do not do as they say. I am so disappointed in telkom.
I am from a telecommunications company that is Telkom independent and can take away your pain. We provide Voice over Internet with excellent voice quality which will save you an average of 30% on your current Telkom monthly bill. We can also provide faster, reliable internet through ADSL and wireless connection and we can also boost your ADSL speed to 4Mb or more. You can call me on [protected] (Katlego), will be looking forward to hearing from you.
Guaranteed Quality of service
Line out for 7 weeks, with no feedback
On the 3rd of March 2010 my ADSL suddenly stopped working. I booked a fault, and while waiting for responsefeedback from telkom I started receiving a lot of calls for a business. I phoned my cell phone from my land line and saw that the caller ID did not correspond to my landline number, which causes me to believe that they used my existing line for a patch or new installation for the business line. I phoned the fault centre and reported this, although this did not seem to make any difference to telkoms attitude about my call. I eventually resorted to taking my phone of hook, so that I did not get phone calls at all hours of the night or day. a day later my line was completely disconnected. The last time I phoned the fault centre, they said that the outage is due to cable theft, and they were not going to replace the cables, but they also cannot give me any idea of what they plan to do as an interim measure. It's been 7 weeks now. Unfortunately I do not have any alternatives like iBurst, etc since we are in an area where these do not have coverage. What does one do.
Installation turnaround time
We have now been waiting more than 20 days for our telkom installation and we were promised that our line would be installed by 5 January 2011. When phoning to their call centre you just get lies and false promises, aparently the technicians will phone and make an appointment and when they fail to do this and you let the call centre know then they just tell you that they DID phone and make you out to be the liar.
I'm complaining on as many public forums available, this deliberate bad service delivery has got to stop. No other product or service can get away with so much, why should our main telecom provider in South Africa be any different. The direct email address for the Escalation Complains at Telkom SA is [protected]@telkom.co.za - please mail complaints directly and continually.
Greetings.
About 3 weeks ago I experienced a problem with the telephone in my bedroom. A fault was lodged. A week later a technician responded. He advised that the problem was with the Blue Security armed response line. He disconnected all the plugs from the jacks and left with the problem unresolved. I informed Blue after they told me that the signal test failed. They came over and said that their side was clear. The technician reconnected all the plugs, billed me for R450 and left. Upon further investigation it was discovered that it appears that the handset was faulty. I put in a new handset and Wallah it works all be it not very clear.
I have the following issues:
1) the technician seems to be totally incompetent for not being able to detect the fault with all the sophisticated equipment.
2) Why did he leave with all the plugs disconnected.
3) He jeopardized the security of my family by disconnecting the armed response line.
4) He cleared the fault when it was not resolved.
5) Through his incompetence I am out of pocket for R450. This is totally unacceptable.
The recourse I seek:
1) The technician should pay this R450. It is all his fault.
2) He should be fired. There is no place for such gross incompetence.
His name is Justice. The reference number for this fault is. 187CNK051116.
I look forward to your response.
P. K. Moodley
I am from a telecommunications company that is Telkom independent and can take away your pain. We provide Voice over Internet with excellent voice quality which will save you an average of 30% on your current Telkom monthly bill. We can also provide faster, reliable internet through ADSL and wireless connection and we can also boost your ADSL speed to 4Mb or more. You can call me on [protected] (Katlego), will be looking forward to hearing from you.
Guaranteed Quality of service
Accounts department
Telkom have charged me for a line rental when the telephone was not working,
whilst disputing the accounts record and calling many times I have received a non-existant service and the communication between their technical fault and accounts department has been abismal!
They have now transferred the matter onto a debt collector as they are unable to answer my questions regarding the account.
Such a pity that we have only one Telecommunications provider in SA. We need competition!
The complaint has been investigated and resolved to the customer’s satisfaction.
CUSTOMER CARE :TELKOM 23/10/2018
TELKOM ACC. No. [protected]. Mr C J de Klerk, 17 Barbet. Crescent, Aston Bay.
Good day,
On 7 June 2018, your office was contacted via telephone and informed that I no longer wanted Soft cap ( 20 GB) and that I was going to get uncapped from MWEB but that I was going to keep the telephone line and according to MWEB the ADSL line must be placed in a holding cell. I was informed that the soft cap was cancelled and I would be responsible for the payment of the softcap up to 7 June 2018 but up to date I am still being billed for this service.
Furthermore these deductions are still ongoing :
Closer callcatcher : R 8, 64
Telkom Evening W/Ender Plan : R 6, 27
Softcap (20GB) : R 86, 84
Why are these amounts still being deducted after cancelling this on 7 June 2018. This is the reason why I prefer to send emails because I then have proof. Telkom is as far as I am concerned a deceitful company, or is it just plain incompetency. Firstly why is there not an email address available for our queries.
Telkom does not adhere to our requests, I will be placing this on Social media. I personally feel that I should contact Carte Blanche so that they can investigate Telkom because if I read all these complaints online, it clearly shows that Telkom is a huge problem. I am sure they will have a field day.
I request that I be refunded from 7 June 2018 until up to date, I will also be handing this over to my legal adviser.
Thanking you in advance for your assistance.
Regards
Christie de Klerk
Good day Telkom.
You have no cancellation options on your web.
My account was closed at your Telkom office in Alberton in August: Reference no: [protected].
Account No: [protected]
I am still receiving monthly bills after removing my handset. NO MORE CALLS ARE MADE OR RECEIVED ON MY LANDLINE NUMBER.
I am awaiting finalization of this account from you and a return of my deposit paid in 1995
I really sick i just got my mobile telekom account now they have billed me more, you try to get hold of then its impossible i wish i could just cancel this nonsense contract.
in September 2017 i cancelled ADSL and took mobile lte which is working
After 7 months they finally cancelled the ADSL and my land line and email on the form handed to me it is stated not to disconnect land line
and email
I have made approx. 60 telephone calls to Telkom to all the departments nobody seems to what is going on i had been told it is in hand now after nearly 8 months still no land line emails, came back
I have been charged for the use of ADSL for 7 months still no feed back
The last two case numbers Monday 7th May [protected] Friday 11th may [protected] there are many many more
Persons that i have spoken to have no idea what they should do and i have had phone put down on me or told to phone another dept who tell me back again
I have been without security for the above period which i have paid for my I.D number [protected] tele no in question [protected]
Good day
Please help as I'm now at my wits end and don't seem to get any where with Telkom.
On 23/03/2018 I applied online for Unlimited Wifi package of R599.00 p/m. 29/03/2018 I received a sms advising me of my password, email address etc. This I found strange as the router still needed to be installed.
I called Telkom 10213 and was advised my application was still pending.
12/04/2018 I received my bill and was charged R418.80 for the Wifi. How is it possible to be charged for a product I don't have. Each time I made enquiries I was told my application was still pending.
27/04/2018 I went into the Promenade Mitchells Plain Telkom store enquiring my bill and charge of R418.80. The consultant advised he could see my application was pending and proceeded to give me a router and told me to install it and call 10213 for connection. I thought the procedure was easy enough 😅and called the number only to be told they do not have technicians available on a public holiday.
27/04/2018 called 10210 to reverse the charge for R418.80 as I have no router and there was no connection
28/04/2018 Called and was informed the technician would call me back Monday for an appointment.
Monday 30/04/2018. No call, now I have a router which still have to be installed and no connection. Later that same morning I tried to cancel everything and was on hold for almost 1hour. I as told to cancel online which I proceeded to do 02/05/2018. Reference number TIN3274281 : [protected]
02/05/2018 - complained on Hello Peter and only received a response on 14/05/2018 - Your Reference: AI3065751
04/05/2018 - Followed up and spoke to Rowena and once again had to go through the process to cancel
15/05/2018 received my latest invoice. My account is R2291.64. April charge have not yet been reversed. I was also charged for the router yet they advertised FREE router and installation. The sales agent should have informed me that I will be charged.
With all my calls and reference numbers they not cancelling this product and neither reversing any charges and now I'm sitting with an account of over R2000. By the way I'm still waiting for a technician to call for installation and connection. So they continuing charging me for a a service I don't have.
Seems to me that Telkom has BIG problems. I am trying to pay an account on line but to no avail. Not one bank account no. can I find on the net and when I go to ABSA to pay they are listed but the bank account no. for Telkom is incorrect!
PRIVATE companies what are you waiting for. Telkom has far to big a finger in the telecommunications pie. to care what their service is like.
After waiting 1.5months for a refund I am now told that I cant have any money refunded as it will be used for my next billing. I am currently sitting in debt and arrears to my home-loan thanks to Telkom.. Any lawyers able to assist me? "their so called all calls recorded" should be able to prove that an agent assured me I would not be debited.
On the 18th of December 2017 I reported that our internet was not working and the faults department confirmed that the line was not synchronising and logged the faults have been in contact with the faults department every day to find out when a technician will be coming out the escalated the fault and said that a technician would be coming out to sort it out no one came so I contacted faults again and the said the technician was on leave and re escalated the fault. Someone contacted me on the 27th on the land line and asked if the land line was working I said yes but the fault is not the land line but the Internet / wifi and that is still not working. And they said a technician would be there the same day no one came, on the 30th Jan 17 I contacted Faults they said a technician cleared the fault no one came and fixed it so they now say the re logging it in the mean time I have to pay for the internet I have not had from the 13th Dec 2017. If I don’t pay they will suspend my line and a credit will only be passed once the fault is fixed, I asked how much longer must I wait they said they don’t have a turnaround time. I have Urgent medical bills to sort out and I can’t do this please advise when someone can fix the fault as my husband and I are pensioners with heart problems. We have not had contact with my children overseas over Christmas and New year and this has happened 3 years in a row. The call centre made me change wires around a few time on the 30/01/17 and said we must go to a Telkom office, he can’t help us. I am very disappointed with the way I have been treated. Please send some to fix my internet. Please contact me on [protected] - [protected]
TRYING TO GET THE R700 RFUND FOR MY 90 YEAR OLD AUNT IN A FRAIL CARE HOME. HOW COMPLICATED CAN THIS BE FOR HEAVEN'S SAKE!? I'VE BEEN BATTLING WITH TELKOM TO REFUND HER DEPOSIT FOR TWO MONTHS NOW SINCE HER LINE WAS CANCELLED. FURTHERMORE, SHE HAD NO WORKING LINE FOR THE ENTIRE MONTH OF DECEMBER 2016 AND NOTHING WAS DONE ABOUT IT IN SPITE OF REPORTING IT. YET THEY INSISTED I MUST PAY FOR THE LINE RENTAL BEFORE THEY WOULD REFUND HER DEPOSIT. I'VE PHONED, VISITED THE TELKOM OFFICE, EMAILED DOZENS OF TIMES AND NO ONE SEEMS TO BE INTERESTED IN HELPING ME. I'D LIKE TO KNOW WHAT HAPPENS TO THESE ILLEGALLY WITHHELD DEPOSITS WHICH TELKOM DON'T PAY BACK? CONSUMER PROTECTION AVENUE? IS THERE AN OMBUDSMAN, OOPS NO... I FORGOT, HE'LL BE PLAYING GOLD WITH THE CEO OF TELKOM NO DOUBT AND 'UNAVAILABLE'.
I FEEL SO SICK ABOUT THIS. i HAVE THIS OLD LADY WHO IS DISABLED, LIVING ON A TINY PENSION AND UNABLE TO MEET HER MONTHLY LIVING EXPENSES WITHOUT MY HELP (I AM ALSO A PENSIONER) AND THAT R700 IS A LOT OF MONEY TO HER. I SUPPOSE IT WILL GO INTO THE TELKOM CHRISTMAS PARTY FUND. PERHAPS I SHOULD HAND TELKOM OVER TO THE CREDIT BUREAU AND GET THEM BLACKLISTED AS 'NON PAYERS' ! BY THE WAY, THOSE IN JOBURG - THERE IS AN ALTERNATIVE TO TELKOM. NEOTEL. WE USE THEM AND FIND THEM GOOD.
Absolutely pathetic service, there are not other words to describe.
An application for a MacBook was approved in December, I still do not even has as much as an update. People should not fall for this bait advertising. It seems like Telkom advertises things that they do not have an will never have in order to hook you.
The services are aweful and there is NO way WHATSOEVER to contact someone there direct!
I will not recommend them to anyone I know, ever!
Telkom fax to email service does not work
I have had my Telkom at home for at least 4-5months. I pay Telkom every month for services which simply don't work. I have had to contact them several times, inquiring as to why I pay a monthly fee for a fax to email service, which simply does not work. I am self employed and rely on this service to receive my business faxes & to date it has never worked. They once sent me some test faxes which may have worked for that day only but ever since then, it just simply does not work., no faxes, resulting in me having to make excuses to my clients.Trying to speak to someone which actually knows what they are talking about is a joke on its own! If u are for i.e.call 5 times, don't be surprised if you get 5 different answers.. What to do next, who to speak to next, how to rectify this is beyond me. One spends more time calling Telkom, then getting any work done. Please Telkom, could you be so kind as to just sort this problem out, or refund me my money! Ja right, what are the chances?. I also bet my lucky horse that there will come nothing from this complaint on Hello Peter as it would appear that Telkom simply just don't care! Excuse me sir, your just another unhappy Telkom customer!
I just had a 15 minutes frutrating discussion with Telkom call centre employees. I do not have the time to give a blow by blow complain about telkom services which started about April last year when I applied for an ADSL, WiFi & Internett Service. This is the umpteenth time that I have had these frustrating moments. Over the time my fixed line was cancelled without explanation inspite of the fact that I have been a Telkom customer for more than 15 years. After succeeding to get them to reinstall my line I reapplied for the above services again. I have had three technicians coming to my house to have the service operrational and everytime they tell me they came to fix a fault line inspite of the fact that I have clearly explained either over the phone or visiting the local Telkom branch in Oakdene exactly what my problem is. Which is to get my ADSL, wIFI and Internett which I am paying for every month to be operational. One other frustrating thing is that when you phone Telkom queries line you go through a whole series of options which are not helpfull in determining exactly which option is relevant for your type of query. Then you end up with someone whom himself is unable to help and is quick to pass the buck. I do not think at all Telkom takes seriously their customers that is why they loose so many of their customers to the Cell phone competitors. If it was not for the fact that all others services need a fixed line to be operational and Telkom has a monopoly, I would haver long terminated my contract with Telkom.
I am from a telecommunications company that is Telkom independent and can take away your pain. We provide Voice over Internet with excellent voice quality which will save you an average of 30% on your current Telkom monthly bill. We can also provide faster, reliable internet through ADSL and wireless connection and we can also boost your ADSL speed to 4Mb or more. You can call me on [protected] (Katlego), will be looking forward to hearing from you. We can also give you a PC fax that works.
Guaranteed Quality of service
Poor customer service
2 weeks ago, my dad went to cancel our adsl at telkom phoenix plaza. He also asked for the line to be converted to "waya waya". Before leaving telkom, the guy said to my dad that everything was sorted, but when my dad arrived home, he found that the line was inactive (This was a perfect working line before he went to telkom).
So we went back to telkom later that evening and explained to the guys that the line went dead after they had did the change over. They insisted that it's a fault, so the guy at the desk called faults & told my dad to explain to the faults dept, faults division said that telkom phoenix plaza must sort out the problem which they themselves were clueless on how to fix. Also whilst my dad was on the line with the faults division, the guy at the desk casually picked up his bag & left for the day. Now this left us in a situation as the other guy at the cashier was busy with other customers & I found this extremely unprofessional coming from a supplier such as telkom. Where is the morals and values of good customer service?
We have been there like 5 times now but due to the poor service, our landline has not been sorted out till date. We had to take time off work to try and sort this out. Now who do we send the bill to for us to be reimbursed on the time we spent away from our work and the unnecessary fuel cost of running up and down to telkom and back?
The complaint has been investigated and resolved to the customer’s satisfaction.
Absolute lack of land line / adsl service and totally innefficient and non existent customer service and help
I am at my absolutely wits end and I am hoping and preying that there will be even 1 single person who can help me within telkom.
My adsl and telephone line has been offlline and down since the12th december, over a week already. My business is about to close down directly due to telkom not getting my line up and running again like they have promised so many times last week. Every day I have to call the centre and talk to a different operator (I have spoken to 16 operators over the past week) who tells me that there is a fault on my line (i know there is) and that a technician will be assigned to it (there never is). Yesterday I called the operator and she said she would elecate my problem to her manager. She promised I would get a call back from the manager who never called.In fact I have never received a call from anyone even 8 days later..
I have even tried to query my fault on the telkom website but is says the "fault is closed !" unbelievable and so disheartening to say the least.
I have to still pay my mweb account even though my telkom line is down. I spoke to yet another manager today who has now told me that I must wait 3 weeks for the line to go back up, this cannot be true in this day and age.
Fault number - 270crk121210 and 259388
Absolutely disheartened telkom subscriber
Rob
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a similar problem. A branch from my neighbours yard has severed my Telkom phone wire mid December, and I have had NO response to this, even after more than a month! I see Telkom trucks everywhere, technicians chatting at by the side of the road-NO action whatsoever. This is the most pathetic service I've ever experienced. I will NOT pay my next account until this is fixed. Fault no: 698CTK240111.
Slow adsl line speed,
Hi I have this problem with telkom... I have a 4mb line with them... Recently 3 weeks ago I lodge complain about my download speed, internet line dropping and cutting out...3 complaints I lodged... With 3 reference numbers... Telkom never came back to me reagrding my situation... I am until now the 15/12/2010 still waiting... They say they cant do nothing regarding the situation... Please is there anyone who can help me to sort this out with telkom...
The complaint has been investigated and resolved to the customer’s satisfaction.
Fault reported 27/07/2015 reference 757crk280715.
Exaltation no:719303 still no feedback or repair? Its 19/08/2015
I have the exact same problem, i have logged about 5 complaints and had their technicians out. My line has been cutting out for about 5 months now and i cant find a solution! I hate Telkom and everything they stand for "monopoly" privatise this sector and you will see results!
I fully agree. I went on leave early Dec 10 and returned mid Jan and also have a 4meg line...BUT it keeps losing connectivity and the line is VERY VERY slow.
Shut down my internet without any reason
I use my computer mainly for checking my emails and going onto 1 or 2 websites in the evening because i work during the day.since november my access to the internet was shut down for some reason i thought it was because i have used up my 1GB that i recieve every month.the same thing then happened again indecember and by the 10th december the call centre agent said that i have used up all my memory and i said that it was impossible because i dont download anything from the internet and i only go onto a few websites in the evening only.the agent then expalined to me that it could be that someone is ******** my memory and i asked him if he could check and he said no i must send an email to the abuse [Hidden Web Address] i then sent them and email and got a reply t2 weeks later but in the meantime i am paying for something that i am unable to use and they requested that i please forward them my useridpassword and telephone number i forwarded the email the very same day that was early december and I AM STILL WAITING on a reply.all i wanted to know is where is my merory dissappearing to? but no that is to much to ask for.THE WORST SERVICE EVER.
Telkom not fixing internet line
I have been calling for about a week now informing Telkom that my adsl line keeps on disconnecting intermittently.
I am then supplied with a reference number and a couple of hours later i receive and sms telling me that the problem has been resolved. it never is. My line still disconnects randomly and then sometimes stays disconnected for a couple of minutes.
I phoned in last night again and this morning i received another sms stating that the problem has been resolved, while my line was off again.
I've cancelled this service from Telkom in February. On the 27th at the Vaal Mall branch.
It still appears on my credit health report, and I want it removed from my name as it is holding me back from financial freedom.
Can you help me please?
For 2 weeks they have been escalating the problem and 3 supervisors have been investigating no one has replied
We moved to Hartbeespoortdam in May this year. As a happy Telkom I ordered my line. The line was installed in June. The line worked but ADSL which was applied for did not. The technician was not qualified to work on ADSL lines so he left. The next technician never arrived. The call centre said the technician left as no one was home. I never left home. I phoned his cell and he got lost. I drove to fetch him. He was also not qualified to work on the ADSL line. At last a technician did arrive. It worked when he left, but we noticed a paperclip stuck in the socket we left it as it was working. 4 weeks ago the paperclip fell out as I am sure they do. The line had a noise, and kept on dropping the ADSL connection. I bought a new filter as suggested. The noise got worse. The technician worked on the line on 17 Sept it worked for a few days but went dead. Nothing has worked for 3 weeks. I speak to Telkom 2-3 times a day. No one has been here or phoned. for 2 weeks they have been escalating the problem and 3 supervisors have been investigating no one has replied. I use my cell at huge cost to run my business.
Shocking attitude from lebo, a supervisor
Sanlam leases an ADSL line in Jhb and reported that the line is faulty before 9 am on Wednesday 30 September. We phoned every day, explaining that we run an online business and got the same lame excuses and shocking attitude from Lebo who is supposed to be the supervisor. When I asked to escalate the problem he gave me a wrong tel number for a Reget Segal, whom I cannot find.
Why suffer with Telkom when you can have advanced line of sight technology for you business? We at Zinia have already solved internet business problems with Telkom cable theft in Chamdor and we'd happy to do the same for you.
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[protected]
-Margarita.
I am from a telecommunications company that is Telkom independent and can take away your pain. We provide Voice over Internet with excellent voice quality which will save you an average of 30% on your current Telkom monthly bill. We can also provide faster, reliable internet through ADSL and wireless connection and we can also boost your ADSL speed to 4Mb or more. You can call me on [protected] (Katlego), will be looking forward to hearing from you.
Guaranteed Quality of service
The call centre was rude and had a take it or leave it attitude
I am trying to upgrade from one Internet Package to bigger package. This can only be done by cancelling the one Package before 20H00 on the last day of the month and then to contact Telkom on the first day of the next month requesting the activation of the new package. Should you contact them to do this transaction at the same time you will be billed for both packages in full for the month. The call centre was rude and had a take it or leave it attitude.
I am extremely disappointed
My Service was suspended for 'non-Payment'. The non payment situation was caused by paying my account on time making use of the Telkom website's credit card payment facility. I received an SMS confirming that the payment was made from my credit card. Assuming that all is well, I was stunt to find my service suspended. Apparently Telkom somehow managed to reverse the credit card payment.
I then made the payment again but had to wait until the accounts department was back at work the following day. No 24 hour service at Telkom. At 08:00 the next day I phoned 10210 and the agent told me that he can see the payment and that the service will be re-activated. Later back at home the service was still suspended. This time I was advised that payments take 3 - 48 hours to reflect on the TELKOM system and that 48 hours did not yet pass.
To top it off, just a few days ago I topped up my ADSL bandwidth by paying for another Gig of data. If you do not use this data before month end you lose it. So now I do not have a telephone or internet service for 48 hours and to top it off I will lose all the data I paid for as well.
Does this sound like great service? I am extremely disappointed.
I am unable to download e-mails larger that 2 mb
Since the recent upgrade of Telkom's e-mail suite to “Zimbra” I have been unable to download e-mails larger than 2 MB (Timeout Error). I made the mistake of contacting Telkom support on 10215, what a waste of my time; the agent introduced himself as 'Job' and he could not even perform that. After a lengthy explanation and attempts from my side to make him understand the problem, the solution provided by the 'EXPERT' he consulted was, not to receive such big e-mails. I requested to speak to the 'expert' and was kept holding on, after 20 min of holding on I eventually put the phone down, none the wiser with regards to the error I’m receiving. I know Telkom will not bother to listen to my complaint even if management got a hold of this complaint, what I can stress thought is Telkom must count their blessings, there are alternative suppliers out there and I for one will make it my priority to find an alternative service provider and to discourage others from ending up with the same frustration of 'Poor Service'. Telkom you will lose roughly R800.00 a month from myself, and more from others, I know this won’t lead to your to your financial ruin but remember the drops fills the bucket!
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Overview of Telkom SA SOC complaint handling
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Telkom SA SOC Contacts
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Telkom SA SOC phone numbers+27 123 112 186+27 123 112 186Click up if you have successfully reached Telkom SA SOC by calling +27 123 112 186 phone number 633 633 users reported that they have successfully reached Telkom SA SOC by calling +27 123 112 186 phone number Click down if you have unsuccessfully reached Telkom SA SOC by calling +27 123 112 186 phone number 401 401 users reported that they have UNsuccessfully reached Telkom SA SOC by calling +27 123 112 186 phone number
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Telkom SA SOC emailsinfo@telkom.co.za100%Confidence score: 100%Support
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Telkom SA SOC address2nd Floor, Telkom Mobile Building, 92 Oak Avenue, Highveld Park Centurion, South Africa
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Telkom SA SOC social media
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