CB Telecommunications Telkom SA SOC Paying for a product not received

Telkom SA SOC review: Paying for a product not received

Tayyibah of Johannesburg, ZA

Nov 09, 2023 7:11 am EST

Verified customer

Featured review

Good day Sir/Madam

I trust you are well.

In March 2023 i went into a Telkom store at Southgate branch to upgrade my contract. With one of the upgrades I took a smart watch with the phone. I was advised that the phone is not in stock but will get soon.

Anyway I upgraded a waited for a call to collect the watch, weeks passed and so did a month no call, eventually when I got the time to go in I went in the branch again and enquired about the watch. I was told that they still don't have in stock and that so many customer's is waiting on the watch. I was told again to wait I will be called.

Again two months passed and still nothing, I went in again and my details was given to the manager who said she would call and find out what is happening and call me.

It is now again about a month or two that I still have not heard anything. My account is deducted every month since March for a product that I don't even have in my possession.

It is now 7 months I am waiting and the 8month is here almost time to debit my account and I have received no feedback not even an update.

Please may I have feedback.

cell number [protected]

Regards

Tayyibah

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Telkom SA SOC Contacts

Telkom SA SOC phone numbers

+27 123 112 186
+27 123 112 186

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Telkom SA SOC emails

info@telkom.co.za

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Telkom SA SOC address

2nd Floor, Telkom Mobile Building, 92 Oak Avenue, Highveld Park Centurion, South Africa

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Oct 29, 2024