Telkom SA SOC review: Poor service rended

Mr Taukobong

I am very frustrated with the incompetency of Telkom employees.

On the 08/02/24 I Jabu Phore went to one of the Eastgate shopping mall Telkom store, to upgrade and do new mobile contract.

On arrival I was assisted by Ms Tshego. I had an early termination/upgrade fee of R4200 to pay, which I had no problem of paying on the day, but was advised not to pay, the amount will be deducted from my bank acc on my next monthly debit order day.

On the 20/03/24 all my Telkom contract lines were out of service, due to “over spent limit”. I Contacted the Telkom contact center for assistance. I was advice to make an immediate payment amount of R4200 for my lines to be back on service and the back on service duration period will be 24-48 hours. An sms with Telkom banking details and ref was sent to my phone. I rushed to the bank and deposited the amount as advised, sent the proof of payment to the Eastgate store assistant (Ms Tshego) and waited for the back to service duration period given. On the 22/03/24 I tried to contact Ms Tshego for update progress seeing my lines were still out of service. She did not pick up my phone calls nor respond to my messages. On the 23/03/24 I contacted the contact Centre for the progress, I was told my lines will be back on service on the 25/03/24 as the Telkom system do not count holidays and weekend as normal working days, meaning my 24-48 hours counted the 22/03/24 and 25/03/24. On the 25/03/25 I made 5 contact centre calls, were I was told my payment do not reflect on the Telkom system yet, I must email proof of payment, wait for 72 hours more turn around system time to pick it up the amount, update, rectify and kick inn the back on service to my lines.

Those were unpleasant work to me, seeing that I was out of service for more than 5 days at that moment.

On the 26/03/24 made serval calls to Telkom contact centre for assistance, were I was told the amount is now reflecting and the system do not allow them to put my lines back on service, cause I am still within the 72 hours waiting period. Had a length conversation with the last consultant, whom finally clicked the button that returned my lines on service.

This morning the 31/03/24 got a bank notification of Telkom deducting an amount of R7532,69 which includes the R4200 amount of 6 days suffer that I was requested to pay immediate and did. Contacted Telkom again for a rectification. I am now told to wait 3 days of system rectification and 7 more days of amount return to my bank!

Awaits for speedy response

Jabu Phore