Telkom SA SOC review: Router contract

Good day

I would like to log formal complain about poor service that I received from Telkom, saying poor its understatement its very bad service my line has been cut off and it has been recurring issue now and it has block from taking phone from Telkom due this ongoing and unresolved issue, I have paid Telkom and for the past three months I have never missed payment in all my three contracts and I have been loyal customer to Telkom and I get treat like I am nothing lately, Telkom has hired none technical and unskilled people to their call centre lines who do understand what they are doing they lack people skills, soft skills no empathy or sympathy I have been calling Telkom to resolve the issue and I am not getting joy to this matter so now I am escalating this matter to this platform hoping I will get this matter resolved and go on with life it has been super frustrating when I have been paying for these service yet I do not get joy in using them because some where there is someone who does not do his or her correctly. I have been speaking to so many Telkom agents and some do not even take me serious as the client and they just say what they feel like saying if Telkom is handling its business to its clients like they are doing to me in no time there going to be more complains coming in. If my complain is not attend to I will use other platforms to get my matter resolved you see the mail trail to from Telkom agent including team leader on it.