Texas Roadhouse
reviews and complaints

Went out with my family for dinner. My food was drastically undercooked. I ordered a steak well done, came out rare, my mother's food was almost burned, she ate it anyway. I sent mine back and they sent out my baked potato 10 mins before my steak came out. The steak was in the back for 20 more minutes atleast. I figured they were cooking a fresh 1, instead I received my original steak burned and squished back together. I told them I wasn't going to eat it and was completely disrespected for the rest of our visit. The waiter didnt come back and ask if we needed anything else until the check was due. A manager came around while I was waiting and told her what had happened and she basically shrugged it off like she didnt care. This is the worst service I have ever had. The waiter was unprofessional and so was the manager. 42 dollars lighter and had to stop for fast food on the way home. I will rate the company online and share my experience with everyone willing to listen.

I get a prime rib every Tuesday in surprise, Arizona. Always excellent. Visiting my daughters in Parker, Colorado, I wanted to treat them to the prime rib at the roadhouse. Terrible meal! We ordered 3 prime ribs, all 3 were very fatty with very little actual meat. We ordered them medium, all 3 were over cooked. It looked as though it was at the end of the prime rib, more like the end cuts. I did speak with the manager. Very disappointing experience.

Saturday not busy during this time ordered steaks and shrimps. T bone under cooked sent back 3 times and still had blood coming out. Asked for fried shrimp and got grilled. Second steak was supposed to be medium well it was med to med rare very salty and cold. Tried to eat it but the salt was very over done. They tried to do it over and the steak was med rare. Which should've been med well. By the time they bought it out again all the other food was cold. Very disappointed.

It was my mom's birthday she loves Texas Roadhouse steaks my aunt was with us she likes her steak well done we like ours medium it was burnt the potatoes was cold with melted butter took over an hour to get her food be a while before we go back I always go to Lexington but was glad one came to Richmond but so far Logan's has you beat bad experience first time in Richmond my mom was disappointed and I don't like to disappoint my mother on her birthday

We sat in a booth for over 15 minutes and were never waited on. Multiple booths were waited on that came in after us and still not being waited on. We had to physically get up and find someone to wait on us. Then the waitress came to the table and stared at us as if we were an inconvenience instead of asking what we would like to drink. Very unprofessional! If we were not hungry we would have got up and left.

Friday night was not what we had planned..a nice steak dinner, drinks and quality time. Waco's Texas Roadhouse was never where I expected this to happen. The restaurant was packed with a long wait to be seated. We waited a bit for 2 seats to come available in the bar area. Once we sat down, we could hear a "man" talking very loudly and using the "F" bomb every other word. He was talking to what looked to be his very young pregnant girlfriend. The conversation was not pleasant to hear. She never really responded, just sat there like a little puppy being scolded. Eventually, Monty told the coward we were tired of hearing it and he was being really disrespectful to everyone trying to enjoy their meal. Others were also wishing he'd shut up or at least tone in down. At this point things got REALLY heated. Before I knew it, the guy had come over and they were standing face to face with myself, managers and a bartender trying to get between them. At that time the coward stated "I have something for you, a 357" and went outside. I immediately called 911 and several squad cars show up. They instructed us to stay inside. The coward was spoken to by the police and they determined he didn't have a gun on him. The car WAS NOT searched. Afterwards the police came inside and spoke with us. They informed us that the managers said he was a "regular and posed no harm." They asked if we were leaving soon and if we thought it was ok for him to come back in and sit on the other side of the restaurant. I explained that I was scared and my meal was ruined, so we would be leaving after paying our tab. Police left. Now what happened next just baffled me. The coward and his girlfriend came and sat down in their same seats, just four seats down from us. At that time, one of the managers walked up and served
him a fresh cooked meal..even pats him on the back and asked if he was okay. I couldn't believe what I was seeing! I immediately asked to speak to a manager and of course the same one comes after a short time. I explained I couldn't believe what I had just seen. He proceeds to tell me that "he is a regular and it was his understanding that we started the confrontation." I asked if he'd like to speak with some witnesses that were now seated at their tables they were waiting on. He states "NO I'm done!" I then asked why he wasn't seated elsewhere like was discussed. I never really got an answer. Just another "I'M done!". At this point I explained that my meal was ruined and I shouldn't have to pay and I wanted their corporate phone #. He said okay and said that we needed to leave. After taking a while he showed up with the # and said "the man just wants to feed his baby" as he rubbed his own belly. Made me sick! I explained we would never be back and he said "GOOD!" I have never been so scared, frustrated and confused. Is this our justice system? Needless to say corporate will be informed, and if nothing else I expect the manager to have some repercussions. This was handled all wrong and luckily no one was injured. So the theory of the story is...You are not protected! You must listen to profanity and not have any peace when trying to enjoy your meal and last but not least, HE WAS A REGULAR!

In a world of so much negativity I thought that I would write you with not a complaint but rather a praise. My husband and I frequent the texas roadhouse in holly springs north carolina and we love it! I just wanted to say please don't change a thing, you're doing a great job. The steaks are ultra flavorful and always good and at a very reasonable price. I recently ate at ruth's chris on a business lecture. Thankfully I did not have to pay for my dinner as it was ridiculously overpriced! Not only that but the steak was not very good. Texas roadhouse steaks far exceed their food my opinion. Your portions are great, your sides are awesome and the service has always been exceptional! I just wanted to thank you for a great restaurant and a great product...in fact we are going there tonight. I hope that this email gets forwarded to the vp. If your company. Thank you again
Shaun epps

I walked in to pick up a point shift and he was forcing me to work broil because he wanted to work point. I picked up the point shift for Will Pavis and explained it to him and he called me a "little [censored]" in front of the whole staff and told me I was fired so I left home walking after paying a cab fare to cover a shift for them. I am also going to the Department of Labor and human resources

After working along day in a restaurant I wanted to have dinner with my daughter i ask where she wanted to go she said anywhere good i said Texas Roadhouse is my favorite we got there they told us it was a 3o to 35 minutes wait i said i will be worht it.ok we order it took a good 30 minutes and no food server come and said let me go check why is taking to long finally he got our food our steakswere so dry I didn't like it he got the manager she ask if I wanted an otber one at that point I said no i do not wanna wait an other 30 minutes for food I didn't even eat half of it I took it home for my dog . The manager took 10 dollars off my check lol for food I didn't eat I guess I will not going back to Texas Roadhouse good thing we got a outback restaurant in Rockford

Waited 10 minutes at table with no waiter even taking drink order then we finally got our steaks after 30 minutes waiting. Then my wife's sirloin was ordered medium and came out chewy worse then beef jerky and then my sirloin had no flavor, was under cooked, and was chewy. My sons Mac n cheese came out Congealed and dry as ever he wouldn't even eat it. Our drink orders never even got refilled my wife sat there with hers empty for over 20 minutes. I had to get up to go ask for sweet and low because our waiter never even checked on us till it was time for the ticket. Absolutely will never be back after this.

I took my husband out for dinner about 2 weeks ago we had 2 your t bone steaks with a few drinks also.. Now take it we eat there a lot it is a 25 miles drive for us also.. But anyways on this night the food was just god awful.. Nt sure why.. Couldn't get anything right with manager I tried.. So I had to pay the 106 buck bill food. Drinks and salads.. But if we cant get this right il never eat there again... Plus im gonna tel others how bad your place sucked also... Id like a full refund on all I spent that nite even on drinks since I had go thur all this mess... To me this would show how much u really do care about your customers and that we are not just folks to get out of us what u can.. Now take care this.. Plus in sure after the hep a break out at your location there they can use no more bad news.. Please no calls... Email only at [protected]@gmail.com... I get tons of sell calls and very don't much pick up the phone.. Plus I am very hard hearing.. So a call would be useless

My husband and I eat at TX Roadhouse frequently. We eat here at least 3+ times a month. We have been to many other locations. Our experience is that the food is always great, service very good, and it's an enjoyable experience wherever we eat. We went to the Paducah, KY location on Saturday night, Sep 22 at 5:20 pm. We didn't have call ahead seating, and it was crowded, so we expected a wait. When they seated us, they didn't have any clean forks, so we were seated with a basket of rolls, and nothing else. I ordered a prime rib medium well, broccoli, and mashed potatoes. My husband ordered the ribs, a baked potato, and applesauce. His drink order was water with lemon. (He got just plain water.) It was a wait to get our silverware and napkins. We never got the serving plates for the rolls. My 12 oz prime rib was no more than a 10 oz., had a lot of gristle, and was very well done. I didn't get my broccoli. When it came, it looked burnt, and I didn't eat it. The rolls were lukewarm, and the server refilled my tea glass from a pitcher. We were very, very disappointed. We will never go back to that location again.

I place the order for carry out over the phone. Asked for Extra sour cream for potato which was not warm and was burnt on the outside, stiff on the inside. They gave me 1/2 a small cup of sour cream. Very disappointed. However they gave me 3 butters. They went through the order with me. Said the extras were in the paper bag but did not take them out. I was more interested in the salmon being norweigan. Which the manager looked into and said yes it is norweigan in which he was right. When I got home I could see it in the light. After he pointed it out to me he kind of ignored me. I had asked him another question or two but he did not answer. I had asked for extra ceasar dressing and extra croutons in which they had to go back to the kitchen for more croutons. They had only given me about 7. I would rate this type of service to be about a 7. Due to the potato 1/2 very small cup of sour cream and lousy management.

Tonight, dining in, I observed a waitress at the next table, combining the contents of one house brand steak sauce bottle to another. Checked the bottle at my table and discovered that it has an expiration date, on the label. Summoned manager, who was the food manager in the kitchen. Showed him the expiration date, described the waitress. who he spotted behind me at a waitress station, and asked me to confirm if that was she: yes, dark hair, pony tail, light colored skin, and ball cap. I explained that the act made his job of quality control impossible, as now, he has no idea what the expiration date of any of his steak sauce bottles might be... Suggested he address it at a staff meeting. He went straight to the waitress station, and followed her into the kitchen. Fortunately, as I told him, had a city inspector seen the act? or a liquor control board officer- and had a bartender done that with liquor bottles? Then, he would have a HUGE problem. Kudos to manager for prompt action. Corporate? FIX this, please

Hello my fiance and I frequent your restaurant on weekends usually on Friday night. We like your restaurant I usually get the prime rib and he usually gets the ribeye . However this weekend we went on a Sunday and we were very disappointed. My prime rib was unevenly cooked. It was dry and not tender like it usually is. Also it's not hot nor was my baked potato. We went there around 7:30 and the restaurant closes at 9:30. The place wasn't very busy but the wait staff was scarce.
I guess Sunday isn't the time to go.
Faith

As a frequent customer of the Springfield, Ohio Texas Roadhouse, I have to voice a concern regarding the conduct of one of your managers. I have witnessed manager Paige bullying the younger employees in front of customers and peers on numerous occasions. I have witnessed her degrading these kids for doing their jobs for various reasons. I even heard her discipline a young man for working too hard. I am bringing this matter to your attention because of how inappropriate this conduct is. As a paying customer who is only trying to enjoy my meal, her conduct disrupts my relaxing time. I feel that she not only lacks interpersonal communication skills but also management skills. Your attention to this matter would be greatly appreciated.

Me and my husband came in Monday to haveing poor service and our Ribeys not being cooked the way we wanted.Im full of disguts and payed good money to eat there...I and my husband love eating there.We haven't had any problems till this time.Im affraid to say they could certainly loose our biz .I know between our drinks and the steaks we paid way over $80.00.I rarley complain but that upsets me that our fav place to eat has burnt us.

Well this is not exactly a bad thing we had a server named ZACH and he was GREAT the best server we have ever had at any restaurant. And we eat out often.And at a lot of Texas Roadhouse through out the US.He needs to teach a class about customer service.He was spot on with refills saw that I had moved my salad aside and my husband put one of his chillies next to it and asked if we needed boxes to go did not have to ask he paid atention to what was going on at the table He also brought to our attention the add on ribs which were great that is why we needed to go boxes.We were at the 8865 southern blvd Palm Beach FL location Again thank you ZACH

A few managers have engaged in a couple of inappropriate relations with employees at Texas Roadhouse in the Odessa area. As known, managers are not supposed to engage in any type of outside social relations with employees but the managers at Texas Roadhouse fail to abide by this specific rule. There has been Sexual and Social relations between a couple of managers and employees at this specific location and it has come to my attention that it is a problem and will continue to be a reoccurring problem. Alek, John Delgado, and Jimmaily Falcon are those managers who don't follow this specific rule, from drinking with co-workers to sexual encounters with employees. Is this how a Texas Roadhouse organization staff is to be ran by favoritism because of outside work relations? I question their Integrity as to how they can do so and get away with it. Enough is enough.

We reserved ahead of time with the app. When we arrived, the girl stated we need to wait another 5-10 minutes. I said okay. 30 minutes went by and I'm angry, telling my husband that this is unacceptable. Why reserve ahead of time if we are gonna sit here? The guy next to me stated that he's in the same boat. I go up and I'm told she lost us on the wait list. Both parties! Now, that girl had been looking at me and when I would make I contact, she'd duck her head and turn away from me. She knew! We are seated immediately because the manager took care of that. We get our orders in. The salads come out and my salad is not what I ordered. I ordered a Caesar salad and received a garden salad. They take that one away and I'm thinking, is this going to be the way this nights gonna go? Yes. Yes, it was. I got the right one brought to me. When our dinner was brought out, me and our son's dinner was correct, but my husbands was not - at all. It had the wrong type of steak and potato. He just stared at it and looked at me. I pointed at his plate and said that isn't his. The lady that brought it wasn't our waitress. She got an attitude with me and acted like she couldn't understand me and was all huffy. I said that he did not order that. She, then, ignored me and was like, (huff) Uh, Sir, WHAT did you order? (Huff) He gets aggregated and points at my plate and says the exact same thing as her, but rare. She proceeds to snatch the plate up (huffs), says okay and walks off. Our server is there at this point and is apologetic stating she will get this corrected and tell the manager. He got his dinner, finally. We were so upset, we took over half our dinner home. We couldn't enjoy our meal. The manager was like because of your wait time and because of the mix up in his dinner, the appetizer will be free. I'm thinking, don't flip out. We get the check and the waitress was embarrassed. Stated the manager also gave a "slight" discount to his portion of the dinner. She took off the appetizer and $10 off his dinner that he had to wait an additional 15 minutes to receive because of their mixup. I'm beyond disgusted with Texas Roadhouse. I tried to call and complain at corporate, but they of course aren't open, except Monday through Friday. I will be on the phone with corporate tomorrow.