Texas Roadhouse
Reviews and Complaints

Microwaved bacon on my bacon cheeseburger, do it the right way, microwave bacon is disgusting. The burger had way too much salt. They don't serve real butter on their baked potatoes, read up on margarine it's awful for your health. They called their whipped margarine a "butter blend" which is funny because there is no butter in it at all. Very dishonest.

My Name is Ruth E. Hudson. This letter is to complain about the service we received at the Texas Roadhouse in Hunt Valley, MD. We Called Texas Roadhouse on Saturday March 3, 2018, at 4:35pm to make reservation for a birthday party of 18 at 8pm, was told that they couldn't accommodate a party of 18 but could give us 2 reservation 1 for 12 and the other for 6, we said that was fine. Our 1st party arrived at 7pm and was told that they did not have reservations and there would be a 4 hour waiting period. We explained that we call at 4pm and was given 2 reservations, the reservation numbers were 8813 party of 12 name Jerome Harris and 8814 party of 6 name Juanita Carroll. Getting no satisfaction from front desk hostess, we asked to speak to the manager. The Service manager, whose name was Casey Dennison, came we asked was she the manager and she said no the manager whose name was Jeff Olzacki was in the back cutting meat and she could help us. Casey Dennison apologized for the mix up and said she would honor our reservations. In about 10 minutes, 6 of us were seated. We notice that everyone that was waiting after us had been seated. Where we were seated were 3 empty booths, 1 was vacated for 10 minutes and 2 tables which would accommodate 4 people at each. We asked couldn't our parties sit back here and was told no that was too much for 1 waiter. Needless to say we didn't understand and became more frustrated. I told 4 people to seat at the table that was vacate for 10 minutes and another four to seat in the booth behind us. The party that was seating in the booth behind us was told they had to move and were seated in another area and replace with other people. Not understanding I asked why couldn't that party sit where they put our people who had reservation at. We were spread out all over the building with the birthday girl sitting in the front nowhere near the rest of us. The people who sit at the tables near us where all given different waiter and I asked why they couldn't do that with our party. Finally after sending another person out to find out the problem I informed her it didn't matter because I was writing a letter to corporate office and that is when Jeff Olzancki came out, which didn't resolve anything. I hope this this not how you continue to treat your customers. requesting refund

Last night we called in for a to go order, waited on line for about 20 minutes, twice and then they answered and put us on hold again for about 5 minutes. I understand they were busy but seriously. So then we ordered 3 grilled chicken salad, extra dressing for each salad and extra rolls. We got 3 pieces of small chicken strips for each salad, one dressing for each salad and the wrong dressing and cold rolls and didn't give us extra rolls. When we went to pick up the order, the girl was not polite and just handed us the food, didn't go through the order with us at all. Rude!

We have gone to Texas Roadhouse a bunch of times and we have gotten to go orders. We were very disappointed with our order last night. The food was not what we have gotten in the past and they totally skimped us on our grilled chicken and dressings. Usually when we show up, they go through the order with us to make sure it was correct. TERRIBLE SERVICE AND VERY DISAPPOINTED WITH OUR FOOD.

My husband and I ate there 2/16/2018. He ordered pork chops which he really liked. I ordered the country fried sirloin. It was cold, the batter waa paper thin. I chewed it for 5 minutes before spitting it out. We were there a 11:05 right after they opened.it took 45 minutes for the food to be delivered. My husband talked to the manager and she said I could trade it for something else. So I asked for something to go as my husband would be done with his lunch. Sure enough it took another 40 minutes. I have had the chicken fried steak before and it was really good. Yesterday was not good and our server was the PM bartender and she let my drink run dry and didn't pick up our dishes until we asked her to. Her excuse was they were still opening and she waa busy. If you're too busy to take care of your customers...dont open.

My brother was fired after the manager at 7125 Desoto Cove, Horn Lake, MS 38637, said he didn't call in for one of his shifts because he was ill. He called many times and didn't get an answer or was being pit on hold. He returned to work the next day for his scheduled shift and was told he was fired because he did a no call no show. He has never be turdy nor has he had any form of write up. He has been attempting to get some form of separation letter but just like the day he called in, he can't get anyone to answer or has been placed on hold. Finally the manager answered today, prior to opening, the manager answered and stated that she's not giving him anything and hung up on him! Is this how this company treats its employees?!?!?!?

This employer in the Panama City Beach location is a SEXist and degrading company. The manager and his wife told my wife there would be no female manager at their location and as my wife went to prove them wrong and take the steps in the Champs program to become manager of a Roadhouse they went out of their way to find a way and reason to fire her. Sine then has been about 2 weeks and the manager has called my wife several times on different days saying your still more than welcome to come eat just not at the bar and then another day your banned from all Roadhouses and just back and forth keep in mind she hasn't worked there in over 2 weeks and has moved on to another form of employment I call and tell the manager Paul to stop contacting my wife it is over and done with move on and he proceeds to laugh at my on the phone call me a [censor] and then hang up this is by far the most unprofessional people to deal with and will not ever be giving any of our time or money and not recommending this establishment to any of our family and friends. Hope this gets out to the right people and something can be done about these evil vindictive people and my attorney is being contacted.

My husband took me and our two children out last night to celebrate my birthday. First, we waited almost ten minutes after being seated for anybody to come to our table. Then is was the manager who came and not even a waitress. That was resolved quickly. Everything was going great until our food came out. I ordered a 10 oz medium rare sirloin with shrimp and fries and a salad. My steak was overcooked but I'm not one to complain. My husband ordered the same! But with fries.and green beans. His steak was so overcooked it was well done. He did complain because it was just gross. So the waitress took his plate. My daughter had steak bites, ordered medium and again we'll.done and too chewy. My son ordered a bacon cheeseburger and the burger was white! Way over cooked. We all waited for our server to come.bqck because we were also out of ketchup but she didn't come back for about twenty minutes with a fresh steak for my husband. By that time we had already been there for a very long time and decided to just get to go boxes. We were going to complain to a manager but no employee in sight and we never seen our waitress again after we paid. My husband was so upset and it completely ruined the rest of my night. Now I have five.containers of food.going to trash. What a great way to remember my thirtieth birthday. Not to mention the margaritas that didn't even taste or feel like they had alcohol in them besides the extra shot tube I got for mine. I'm extremely disappointed that he spent $80.00 on a crappy night. I would love to have my night replaced with good cooked food.

01/23/2018.I interviewed at the Benton location. Upon arrival, I was seated with two other managers. I proceeded to turn my phone off. The questions were simple. Do i own pets i had been to the dentist. While I was filing out the papers, I was asked several questions. As I was about to go ahead and start answering. Sample questions were how i went above call of duty. I was met with silence when asked how homophobia is dealt with. I was called a queer and someone rubber my [censor]. I was told if i discussed any of this with anyone. Sincerely, Anthony W.

I was looking forward to taking my grandkids to Texas Roadhouse today since it has been a few years since we have gone, and I was very disappointed in their service. First of all, we placed our order and our drinks and rolls were brought out. Later on, my salad was brought out before my meal. Everything was fine up until I brought my grandkids to the restroom. After we returned to our table, it had been completely cleared of everything! We were only away less than 5 minutes. So I let someone know, and the waiter brought us more drinks, and eventually I got another salad. After awhile, he brought out our meals, and informed me (after the fact) that they were out of baked potatoes. So I told him I wanted mashed potatoes. I was halfway finished with my steak and had to ask a second time for my mashed potatoes. I also had to ask for more silverware to eat with since that was taken away earlier too. I was very unimpressed with the service and won't be going back anytime soon. I was kind of surprised that I had to pay for that meal since the service did not meet my expectations. I was not the only one experiencing issues with the service today; the table behind me was disappointed as well as I could here their complaints. I feel that someone in upper management needs to take a look at this place and see what they can do to make improvements. I'm pretty sure they would have been embarrassed by the service that their customers were receiving. Many improvements need to be made before losing too many customers.

I'm a hostess at Texas Roadhouse in Erie pa. I just want to say that the managers there are absolutely horrible to the workers. It's a lot of favoritism there and it's not right. The one night I had to do meatcase and the hosts never do meat case to fill it up the grill people always do it and since I didn't know how to do it I told my manager that I didn't know how to do it and she flipped out on me and then made the grill guys show me. When I was finally putting the steaks in my manager Paige came over and brought servers over to watch and laugh at me like I was a show. It was very disrespectful. Also when you ask them to check your side work when you're closing they don't end up checking so we're there forever and I'm also a minor so I can't stay late and wait around. Also they give us breaks when we do not need them because we would only be working 3 hours.

First if all let's start with the greeter, we are literally the only people on the restaurant and have to wait 5-10 minutes to be seated.
Second the bar tender was atrocious. It took ten minutes for the head on my beer to go away.
Third this place got my order wrong no big deal right? Let's fix eat and be happy. Wrong medium chicken is apparently a thing in this location.
So many times during my meal there where 4-6 people standing at the greeter station, at the same time people where waiting 10-15 to be seated. Why? There where so many open clean tables and so many people standing around doing nothing.
CHI KEN BLOOD IS DELICIOUS.

On Friday, 29th of December at around 5;00 pm we arrived at the Texas roadhouse on Purdue road in Taylor, Mach. We were sat in a back section of a fairly crowded restaurant and our server was a girl named "Mia". It was a party of 3, Myself, my wife and my grandson. We ordered beer x2 and coke for my wife. AND THEN WAITED... after a longer than usual time our drinks arrived and Mia took our order, My Grandson ordered country fried chicken, myself was the pulled pork dinner with mashed potatoes on the plate, chill with cheese and my wife ordered the smothered chicken. My dispute was with my wife's order, this is how the order was given by me and understood by Mia: She (my wife) wants the smothered chicken with the jack cheese on the chicken, onions on the side and cartelised, and no portable mushrooms, baked potato with extra butter no sour crËme a house salad with no tomatoes and Italian dressing. The meal was delivered by the kitchen staff, My waif's smothered chicken was a smothered chicken dinner ( NOT WHAT I HAD ORDERED !) We waited for Mia to come back to our table, but Mia was busy with other tables and either ignored or didn't hear our calls for her. FINALLY I took my wife's order to the kitchen and explained to Jacob (kitchen manager) and explained to him what I had ordered and how I wanted it to arrive. The order was fixed and brought back to our table by Shy. Mia did not return to our table at all after that, no apology for the disorder and no apology for her lack of concern about our visit to your restaurant. I like Texas road house and we have been coming to this store since it opened. We like the food at your restaurant, and up until this time we have been happy with your service and your managers, BUT we will not ever get this waitress again... SHE DOESN'T CARE !

The waitress (Donice) at the bowie texas roadhouse confronted the group in a threatening manner about her amount of tip she thought should have been greater. This server attitude was terrible, we had to wait at least 15 mins for water and bread we repeadily asked for. The food took her forever to get because she was too busy doing everything besides servicing our table but, servicing other tables around us. We gave het a small tip which she still didn't deserve and she walked up to the group hollering and asking why she got a $4 tip and she was ready to fight. This was threatening and unacceptable. I spoke with the manager and she was not interested in what I was saying nor the fashion in which her waitress acted.

***THE WORST! I used to love this place until i ordered take out and my ribs were burnt to a crisp i called and let them know the lady took my personal info and said it would be taken cared of! 2 months later nothing called again spoke to the manager Dave! He questioned who was the waitress (how do i remember) finally i found a picture told him the exact date he said he would send something in the mail! NOTHING AGAIN TWO WEKS AFTER THAT CONVERSATION. I called recently spoke to him he was rude again talking over me so i couldn't finish my statements asked for the regional manager work email was told no ! He then hung up on me said i was yelling and i told him it's not that I'm yelling he is cutting me off and causing me to raise my voice! Please do not spend your money here if i could get 0 stars i would ***

One of the worst dining experience last night at Texas Roadhouse on US 192 in Kissimmee FL. Spoke to the MOD Whitney, she did her best to justify why my cheeseburger was sent back 2x's & came back burnt, no cheese one a new bun. I asked her if she put my half eaten burger back on the grill where other food was being prepared and her comment was that "the grill is 400ﾟ so any it can kill any bacteria or any germs on the surface" I asked why couldn't I just get a new Burger and her response was "this is our policy We do not give out a new Burger if it's under cooked only if it's over cooked" Wow! #lostagoodcustomer #revamppolicy

The place was crowded on Saturday November 25, 2017. My husband's meal was the only meal prepared correctly. Three of us waited over a half hour for them to prepare another steak. By the time the steaks were returned to our table our sides were cold. Brandon the manager at that time asked if we wanted more sides. As it was late and we expected to wait another half hour for more sides we declined. My husband was already done with his meal. We would have liked to eat our meals together. Brandon did not plan to give us any money back even though we could not eat together and the food was not prepared to an acceptable standard. Eventually my husband complained again and he did give us $5 off each of our meals. We have enjoyed many a good meals at your Dickson City facility. We have been looking forward to this Texas Roadhouse opening in Wilkes-Barre since we live 5 minutes away. Not sure we will return.

I ordered my food online on dec 1st friday night. I went in to get my food to pick it up at time it said it would be ready. I waited another 45 minutes to get it. Get home. And so disapointed. Food was cold. And not as much as you would get if i dined in. The pulled pork was burnt and dry. And the ribs was also burnt and dry. The potatoes was cold and veggies . The frys was soggy and just couldnt ate much of it at all. This is the worst service ever. My bill was almost $50. And very upset that i spent that kinda money on food we couldnt eat. I will let other know not to order food from online . You dont get what u pay for nor what u expect.

We went to the new location in Alpha/Talbott tn and that had to be the worse service ever ! We have been going to Texas Roadhouses for years ! But when we finally got sat down tonight our waiter never came at first we probably sat there about 20mins at our table before my fiance got the waiter behind us and asked for aleast our drinks because we hadnt seen anyone except all the 10 girls piled in front of us as your walking in the door where they go to sit you also seemed like a manager or a shift leader was in the middle of them. But the waiter that did help us in the meantime with our waiter being lost somewhere seemed like he was the only one in that place that knew what he was doing and he was the most repectful one also ! I completely understand that it's a new location ive worked in restaurants for years and Im a manager myself but they need to get it together before you all lose anymore customers because we will never be back at this location I would rather drive the extra time to go to the one in knoxville then to deal with that service ever again !

Our food was horrible last nigh. Server was very polite and there was no charge for our food. My baked chicken was cold but I'm just wondering why do you have the servers attempt to do a line dance? It's distracting and the look on their faces is clearly stating that they are not into the dance. Maybe two of the group knew the dance. Music is too loud. We learned our lesson and probably will never return. ☹️

Yesterday evening, some friends and myself dined at Texasroad house in West Monroe, Louisiana. Upon entering, we were not greeted by the host. Once sat, we were introduced to our server, Gabby, who was very rude! I will most likely not be coming back to this location. However, the young man Deshawn, who brought our food to the table was extremely nice! He smiled and held small conversation while placing the food on our table.