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1.6 142 Complaints
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Thai Airways Complaints 142

ComplaintsBoard
D
12:25 am EDT

Thai Airways thai man on thai airways

I like to make a big compliant about one of your staff, ”Thai man” that work in business class that grab me by the arm really hard and keep trying pull me out of toilet, is this the way your staff treat a customer? and would not let me go to the toilet in business class as I know I was in the wrong for using business class toilet but I need toilet bad, but the reason why I use this toilet is, I could not us other toilet as the food cart was blocking the isle….
The point is him should have not grab me hard and pull me out, get it?
I hope you can deal with this matter and deal with this Thai man worker as if not then I shall post my story on internet about Thai airways and it bad staff……

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Y
Yuni
ID
Mar 11, 2010 1:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Thai airline is bad, I had bad experinced too about the meal and about the worker attitude

K
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karaoke 5
SY
Feb 11, 2010 7:54 pm EST

hmmm...get a life better...

ComplaintsBoard
D
12:00 am EDT

Thai Airways alert: thai airways - totalrie unfndly for vegetarians.

Vegetarians across the globe please be aware of facts when you fly Thai Airways.

Snacks tainted with Shrimp.( which Thai airways calls it suitable for vegetarian)

Recently I found Thai airways distributed common snacks which is given along with drinks contained shrimps. Please note that among 25 airlines I have flown this is first time ever in my life I have come across a product which is not suitable for vegetarians which is given along with drinks, specially when Thai flight attendants confirmed this to be suitable for vegetarians.

Please note that Thai vegetarian food always contain shrimp, oyster sauce, fish sauce which is even acceptable to bud hist monks who live in temples.

When I raised issue with Thai airways I got reply which was an offer for award of 10000 Royal Orchid mileage points and If I accept this all my claims and their liability will cease on this subject. They infect indirectly asked me to shut my mouth with reward points. This airline did not feel ashamed to even mock at vegetarians, as their staff say vegetarians are always a problem, and we really do not understand why vegetarians have to be so adamant asking for special meals. The natural choice of born vegetarians are considered to be special diet for these lost freaks.

A senior crew however apologized and said even we report the issue they take it lightly and most of vegetarian meals also contain fish sauce/oyster sauce and shrimps which comes along with any kind of spices. She told me there are many complaints we have to face from passengers but seniors at Thai airlines are least concerned.

Vegetarians again- grow up and raise your voice. Airlines have no rights to ridicule vegetarianism as well as make mockery of our sentiments specially when they are surviving with our business equally.
Please send your protest to Thai airways if you happen to fly with them.
Along with Thai airways I request all the airlines who call vegetarian food as special meal whereas for born vegetarians it is natural and common choice. There is nothing special about it , and there is no reason to treat people indifferently. Vegetarian choice has to be an open choice in all airlines. As couple of Airlines like SQ, AI, Jet Airways, Srilankan and some more vegetarian friendly companies are doing.

1)I have got a response from Thai airways who have accepted the mistake and offered my 10000 mileage points as reward which usually makes no sense as they get expired or deleted automatically if not used. However I am not looking for any compensation package from Thai airways unless they really mean corrective action.

2) Thai airways assigned the reason on their own, as if I am being vegetarian for religious reasons or age factor in one or their reply. I told them it is purely ethical reason and there is nothing to do with faith or religion. But customer service is not willing to accept. However their next reply asked again that how I would like them to solve this issue again labeling as religious .(they hardly read my complaints properly) Fact is that Thai airways do not want to take any corrective measures and they will continue to do same irresponsible and willful mistakes, as I was told by senior crew member on board that there won't be any solution. Most of complaints go to trash and their management hardly wants to bring in any change. There are many complaints and least regards are given to that.

All of their reply have (two )been total careless and offs hooted except that they apologized and offered me 10000 points for deficiency in service calling it as my religious reasons on their own.

3) I don't foresee any action or corrective measures from Thai airways. The best way is to now sue them.

3) I have also wrote to snack company www.cirrus.co.th stating that their snacks are tainted with animal products , but they have not responded yet.

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Karuna Bajracharya
NP
Sep 22, 2019 4:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I traveled from Kathmandu to Beijing on 7 Sept '19 so my luggage was checked from Kathmandu to Beijing. My suitcase locks are purposely opened & cut my locking zone by somebody when I received it in Beijing on 8 Sept '19. So can't lock my suitcase anymore. So I need repair of my suitcase or replace with new .

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V
V
Vansh Agarwal
US
Aug 15, 2018 12:29 pm EDT

It is a matte black i phone 7+ which was left around the seat number 42A, B or C.

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Kiwi Dan
NZ
Aug 07, 2011 10:53 am EDT

I can go one better as on a recent flight from London to Bangkok I was serves a vegetarian meal with meat and smallbones in it, I showed it to the cabin crew and they agreed it was meat and bones. Thai Air customer services said it couldn't happen and they only serve lamb in the meat dishes. So what was the meat with small bones, hmmm maybe Rat or Mouse, whatever it was I was so annoyed that Customer Services denied the incident could have happened!

A
A
anna
Nov 02, 2008 3:45 am EST

what's wrong with shimp in vegetarian food. if u don't eat it why don't inform them in advance. and 10000 mileages is sooo suitable for that...what's ur problemmm!

J
J
Jaiden Woods
Jun 02, 2008 12:41 am EDT

Just don't eat. Think of the poor suffering vegetables...

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Overview of Thai Airways complaint handling

Thai Airways reviews first appeared on Complaints Board on Sep 3, 2007. The latest review Business class tickets | Fraud - Immigration investigation was posted on Sep 5, 2024. The latest complaint Business class tickets | Fraud - Immigration investigation was resolved on Sep 05, 2024. Thai Airways has an average consumer rating of 2 stars from 142 reviews. Thai Airways has resolved 23 complaints.
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  3. Thai Airways emails
  4. Thai Airways address
    89 Vibhavadi Rangsit Road, Bangkok, 10900, Thailand
  5. Thai Airways social media
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    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 27, 2024
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