Thai Airways
Reviews and Complaints

Good afternoon,

I was recently in Phuket, and had an amazing time, until the point in when i was due to fly out..

At which point i was seriously disappointed with the service and lack of knowledge that the Thai Airways staff provided.

It was due to the mis information provided by your staff, that I was stranded in Phuket for an extra 3 days and forced to fly home with Jetstar and Emirates.

My questiion to you is, do your staff go through any proper training at all?

They were very unhelpful. I was forced to spend another $900 just to get home, after I had already booked and paid for flights with Thai Airways.

I am now seeking reimbursement of the flights that Thai Airways forced me to buy.

Please advise of the process for this.

Regards

Adam Rykers
[protected]

I live now in Thailand since 6 Years ago. I honest hate to fly to Thai airline. But, some time I don't have any other choice, so I take Thai Airways.
The phone service, terrible! Worse since there is no person ever pick up the phone, no service. I tried so many times to call them, because I need some answer. I even email them, no answer what so ever.
The cannot even speak well enough english at the International Flights. Why are they working there, if they cannot even speak well enough of english?

Again Terrible airline!
What a, , wasted of money "
The price should be low for this kind of service and airline. They are not one of the best Airline around the World. And I do fly a lot, almost every month with many different airlines.

My company is based in Asia and we have been royal orchid members and frequent flyers with Thai for years. In the last 18mths they have gone from being our preferred airline to our last resort due to repeated bad service. From outrageously poor customer service during the Thai airport riots, to refusing to supply an infant seat belt saying ‘mother’s arms are safer’ to taking 2 hrs on a night flight to give me a bassinet for my newborn, to charging 50% of adult rates for a six month old baby- and all on separate flights. It’s a wonder they still have any customers.

Hi,
I am Rajat Dey here .
I have booked ticket for my wife using Credit/master card and did the credit card verfication in your SYDNEY office and asked does she needs to carry anything while travelling .
But replied from your office representative was no . Today 30/01/2011 (India time and date ) while travelling my wife in Calcutta airport your boarding pass issued people was harassaed my wife, when i spoke with one of your repesentative in Kolkata over phone they too harassed me and insulted me .. at last they issued boarding pass ...

But i want immediate action against those people, who was involved on those and harrased my wife and me .
I want apology from the person who spoke with me over phone KOLKATA airport and insulted my wife as well .
I have got proof that i have done the credit card verification .
Please let me know if I need to talk anybody at your office . But i want justice from THAI airways .

BOOKING REF ZUF9H6

well basically the hole flight i felt as if it was a struggle for the staff to actually help you, or even get there attention in the first place, as for a start there call buttons didnt work so i had to wave my arm around like a mad woman and still get ignored, having to finally get up around 6 times during an 11 hour flight to get drinks etc also we had personal tv's for a conecting flight that was 4 hrs, but not for out 11 hours! both ways! i mean sersiosly whats a person supposed to do for that long in such a small space, and whats the point in give u tvs on short haul flights but not long ones! i dont get it, also on the big tv that u share with over 100 people!, they played one english film! the rest was in thai, i mean everyone was clearly english and could not understand a word these people were syaing! everyone around me seemed peeved with the staff as they just didnt seem interested in actually doing a good job! i did not like sharing a tv with over 100 people and if not more with people standing up half way through a film people with big heads/hair etc. i will NEVER fly with thai airways and neither will the people sitting next to me.

Hi,

I Abhijeet Mukherjee, R/o 11J extension, Laxmi Nagar, Delhi -92, India, having passport number Z1929273 travelling to Hanoi via BKK from New Delhi, when the Thai Staff at New Delhi's Terminal 2 check in my luggage and gave me the tag - TG181529 and told me that I will get my luggage at Hanoi but it never happened.

I have logged a PIR report with the Lost & found department of Hanoi Airport.

I have lost all my cloths, wrist watch, forex, 1 spare mobile phone, shoes, undergarments, medicines, accessories, duplicate documents, and the expensive suitcase itself, etc. Total estimate of the loss is 4 to 5 thousand USD.

How long do I have to wait in this condition here in Hanoi, as Thai Airways have already ruined my tour and who is responsible?

Dear Sirs/Madam,

I travelled in TG338 from Chennai - BKK and TG550 from BKK to Ho chu min city on the 20th of June'10. Unfortunately the cash kept in my checked luggage was stolen and the bag was locked differently. When I complained your people spoke about regulations etc. Which I find it strange. Not because of the cash, but the kind of security the customers bag goes thru in your custody. What if instead of taking cash they had put some snakes in the bag or bombs in the bag? This is outrageous given the fact that a checked in bag has no security? This is appauling beyond imagination. I hope to get a favorable reply from Thai Airways.

This is in ref. to my horrible experience with Thai Airways staff(Bangkok).I travelled back to delhi on Thai from Bangkok on the 29th Jan. My husband who was also travelling back the same day via IC checked in with me at the airport.He came to see me off right till he end point of departureD1A from where we board the bus towards the aircraft, realising I had left my jacket with him he immediately sent the jacket for me with the Thai staff. On returning back to Delhi we realised the jacket was never handed over to me. Mr Nirula who was kind enough in looking into the matter informed that they could not locate the jacket.
Thats not the end of it, in Bangkok at the time of check-in I requested for a front row seat as I had a knee enjury & the lady gave me a 35J, on seing the seat no. my husband said that this cannot be a front row seat as bussiness class does not have so many rows.I checked with the lady at the counter twice & she shaid it was a front row seat, she was extremely rude, on reaching the aircraft I realised it was not a front row seat but a fourth row, on requesting the supervisor of the crew to allow me to sit in the front row as it was empty, i was point blank refused saying that it was only for family carrying infants.
The total experience from Bangkok on Thai Airways has been a disaster on the other had the staff was very curtious & friendly at the Delhi Airport. A vast contrast.

after booking on line tickets for my son and myself we arrived at the check in to find out that i had used a visa card with my maiden name to pay for the tickets and subsequently the boarding pass did not have my married /passport name . The ground staff were unable to help me and we ended up having to buy completely new tickets on another airline as could not get the ground staff to help us change the names . I absolutely want my money refunded in full, , the ground staff is completely incompitant and we unfortunately had to pay a very high price for sloppy human resources recruitment . i was happy to pay a penalty for making an online mistake but not to lose the ticket altogether.

I booked Thai airways ticket through their website on 28th Dec for travel on 30th Dec. i got a confirmation along with E-tickets on my email. On reaching the airport on 30th I was told that my tickets are FRAUD and stand cancelled. I showed all the proof but I was told to buy more expensive fresh tickets. I was told my credit card for my old tickets wont be charged. I bought new tickets but now Thai has charged my card for old tickets also and not giving refund citing frivolous reasons.

This is a clear case of cheating and Fraud.

my mobile [protected]
Amit Bhatia
[protected]@yahoo.com

Subject: Complain regarding negligence of special meal(Jain Vegeterian meal)
Dear Sir/Madam,
I am writing this letter to share my recent experience on a filght from Bangkok – Krabi - Bangkok (Thailand) on Thai Airways. I have booked these tickets online on thaiair.com
We are strict vegeterians so I had requested for a special Jain meal in advance for my wife from Bankok to Krabi and a fruit platter for myself.
On our flight from Bankok to Krabi, we were stunned to know that our special meal was accidentally given to somebody else. They tried giving us some other options but we couldn’t eat anything else since it contained non vegetarian ingredients or egg which we don’t consume. The flight staff offered me a fruit platter which precisely contained an apple and 1 banana. When we asked for another fruit platter, considering travelling business class we shouldn’t have problems for vegetarian food, we were informed that there was no extra fruit platter.
ON our return flight, initially we had requested for 1 jain vegetarian meal. But since we were so dissappointed with the fruit platter from Bangkok to krabi, thus 1 day prior to departure, we changed it to 2 special Jain meal requests. We reconfirmed it on the phone atleast 24 hours prior to departure from krabi and we were informed that we would be provided 2 jain special meals. At the time of check in, we even rechecked our special meal request at the airport. After boarding the flight, we were given only 1 Jain meal since the staff dint have any more special meal. They gave 1 fruit bowl to me which contained 2 pieces of fruits. My wife and I shared the jain meal and realised it wasn’t jain vegetarian meal since the meal contained cauliflower and potato and onion and garlic which we don’t eat. This has gone against our religion. We were totally devastated after consuming non jain ingredients in a jain meal. I am astonished how such a reputed airline could be so callous of our religious emotions. Being a frequent flyer, we always are careful about the meals provided by the airlines. This enormous blunder from thai airways has left us depressed and unaided.

According to Jainism(our religion), amongst vegetables also, root vegetable (Potatoes, Onion, Carrot, Multi etc. etc.) are also totally forbidden. They contain a lot of bacteria one can see with microscope and find the living insects in them. That is why consumption of root vegetable is strictly forbidden.
I would really request you to look up the internet for the meaning of Jain vegetarian food and explain me how your Jain meal could contain non Jain ingredients.
This has hurt our religious sentiments."My wife fell unwell for 2 days after consuming just 2 bites of the food. We were on our honeymoon which totally got ruined after she fell in poor health. Inspite of travelling business class, we were hungry both ways.

I am a Senator Card holder of Star Alliance. Card No is [protected]
My wife has a miles n more card. Her Card No is [protected]

MY ticket details are as follows-

Bangkok - Krabi
Date Passenger Name Seat No Flight No
24/12/09 Mr Vaibhav Jain 23A TG249
24/12/09 Miss Ni[censored]a Suchanti 23B TG249

Krabi - Bangkok

Date Passenger Name Seat No Flight No
24/12/09 Mr Vaibhav Jain 12 J TG250
24/12/09 Miss Ni[censored]a Suchanti 12 K TG250

I had an option of choosing another (Air Asia) which was 3 times cheaper but I stuck with Thai Airways considering my long time association with star alliance. I was committed to Star Alliance and knew the service would be impeccable. After my recent flight, my views have changed.
I am a senator card holder for over 5 years and a true loyalist of Star Alliance. I am very disappointed with the services. I hope you will consider my complaint, as I wish to travel with you again in the future.
Awaiting your response,
Yours sincerely,
Vaibhav Jain
Phone ( +91) – [protected]
Email: [protected]@yahoo.com
Address:D 77, Gulmohar Park, New Delhi-110049, INDIA

While i travelled to Kuala Lumpur from Bangkok on 01/12/2009 by Thai Airways i was served a can of 7up which after drinking i realised i had some kind of Gas(Acidity) problem in my stomach. I started feeling very uneasy & when i checked the Expiry/Best Before Date on the bottom of the Can of the 7up drink i noticed there was nothin mentioned on it as it was wiped of from the can.

After this i decided to make an official compalint to the Thai Airways which i mentioned it on the Complain letter provided to me by the airlines on the Flight. The persor who assisted me on the flight his name was Napat Boonparod. Flight no TG-419 & Seat no 66A

After i landed to Kuala Lumpur i made an official complaint with the Malaysia Police in the airport & they send me to the Doctor's clinic which is available in the airport for the passengers after which i was throughly checked & given some medicines to solve the Acidity problem immediately.
The Police where the complaint was made he assured me some strict action would be taken with immediate effect & someone from Thai Airways would get back to me regarding the same at the Earliest but its been almost 3 weeks & no 1 has even called or e-mailed me even after i have mentioned all my contact details along with my postal address where i stay in Mumbai(India)

The complaint Report no is 10886/09
NO/SD 7866/09
DATE - 01/12/2009
TIME : 23:30

AS this is something related to life & Death i expect them to give a proper explaination to why do they have to sell/supply expired products in the Flight even after charging so much to the passenger where it can claim a life because of such carelessness.

My company is based in Asia and we have been royal orchid members and frequent flyers with Thai for years. In the last 18mths they have gone from being our prefered airline to our last resort due to repeated bad service. From outrageously poor customer service during the Thai airport riots, to refusing to supply an infant seat belt saying 'mother's arms are safer' to taking 2hrs on a night flight to give me a bassinet for my newborn, to charging 50% of adult rates for a six month old baby- and all on separate flights. It's a wonder they still have any customers.

Hi,
I wish to bring to your kind notice an embarrassing experience I have had yesterday, 15th September 2009, at theThai airways office in Bangalore.

1. I had to wait for about 10 minutes as there was no one at the reception desk and I did not know whom to call for. There were people walking around in the lobby but no one cared to ask me if I needed any help. But that was not the real issue. Read on.

2. Inside this glass cabin there was a lady[Shrilatha] attending to someone, after that "someone" left, I walked in.
Below is the conversation that went through between us.
Upon entering before I even got a chance to take a seat [note that I was not offered a seat] I was asked, "you want to book Thai airways?" with a surprised tone. her face, expression and body language all indicated that she did not believe even for a second that I could even think of travelling.
I said "Yes. do you handle anything else too here in this office?" ignoring her expression attitude etc.
She says "we do a lot of administrative work too around here."
I say " Oh I am only interested in doing a booking for Bangalore-Bangkok round trip."
She says "do you have the travel documents with you, passport?" again she has this surprised look. It was as if she could not believe I even had a passport, let alone walking in to book tickets…
I said "yes, passport copies, if that is OK!"
She asks" how will you pay?" again, her body language, facial expression indicated that she did not really think I was prepared to pay and she believed this was a total waste of time and she did not believe I can even afford a trip.
I say "credit card..why, you do accept it right?"
She says "yes" and does some typing.
I tell her my dates and passenger details. she calculates the fare cost and gives me the same written in a slip.
I ask her "why is the infant rate 6K, I was told by the official over phone that it is 10% of the adult rates and the adult rates are 14K per person!"
She says " 10% of IATA rates", literally snapped at me, it looked like she almost cursed me for my heights of ignorance!
I say "what is IATA rate?" again ignoring her attitude.
she says "rates specified by IATA", again mocking at me, with that cynical smile.
I say "I understand IATA rate is rates specified by IATA what is the price?"
she says "57, 000"
I said "OK. so any VISA rules, vaccines for children, papers, pre-requisites etc.. because I do not want to land there and get into issues"
she says "nothing" with a dismissive attitude.
I ask "is a travel insurance must for travelling to Bangkok"
she says "all that you must ask your agent I will not be able to help you." first with a hint of irritation and then a mocking smile, her body language indicating she is thinking, "god knows where these people come from, cannot even afford a ticket and they want to ask for all sort of details". This was it, her mocking was going on all the while, right from my first question and I was trying to ignore it from the very beginning and I could no longer tolerate it.
I told her "enough of mocking, if you cannot help fine, just say so and I will get my details from elsewhere. I was not interested in coming all the way to your office, waste my time and yours. But when I asked your official for some details over phone, I was told to walk in to get more details, thus I came in.
she say "I never mocked at anybody"
I said "yes, you can tell me that, but it shows.."
And I get up and go out.
Then I went back to ask her good name and was told "shrilatha". I am pretty sure quite a few customers would have walked out due to this lady's arrogance. A front desk lady who is incharge of booking tickets should not have this kind of attitude and head weight. She should not even be gauging the customers for their worth or making her assumptions and conclusions.
She is paid to help us get the flight details and travel information, and just that.
Having such an ill mannered front desk not only spoils the reputation of the airlines but will also make the potential customers go for other airlines.

Meanwhile I got the friendly travel consultants at makemytrip.com[tollfree] to book my tickets in the Thai airways flight. Bangalore to Bangkok and back.
We are 4 adults and 1 child and 1 infant travelling on 24th Septeber 2009 and returning on the 1st october 2009.
I was deeply disappointed by this lady's attititude and treatment meted out to me.
maybe she should be given some training on Public relations and other soft skills. It is said that the front desk people are like the face of the company, their hospitality and appearance reflects the company.
Much said I leave it to the concerned to do the needful.

To whom it may conern,

Last week (june 20)I boarded your airline from manila to bangkok flight no. TG 621 at 14:30hrs..That is MLA-BKK.Then from Bangkok I have to transfer to your other connecting flight via Bangkok to Karachi flight no. TG341.I have one(1) accompany baggage with me weighing 18.5 kgs.They told me that I can collect my baggage in my final destination, that is Karachi, Pakistan.Sad to say, my baggage did not arrived in Karachi on that night.I informed the airport authorities about this so they made a report about my missing baggage.My baggage finally showed up last wednesday(june24).When I opened and examined it I found out that some items were missing.Although they are not of much value, I just want inform your company about this incident because this might happen again in the future.What if I've lost some valuables and important documents?I hope that this kind of incident will not happen again in your airline.

Thanks,
Reiner M. Santos

Hi everyone, Here you go with another unethical behavior of Thai airways.

I booked a flight from London to Bangkok then to Malaysia with thaiairways a couple months ago where i was told that the flight was cancel a week later due to commercial reason (they've changed my flight on the 8th of june to 9th of june) i wasn't too bothered at that time as it doesn't makes any different for a day or two. However, my agent rang me again and said there is changes on the flight itinerary again where i was suppose to fly during the night and been changed to noon plus the transit between Bangkok and Malaysia (My final destination)is about 13 hours. So i tried to rang thaiairways to reserved a room and compensation for my flight from Newcastle to London as i've booked the flight at 3.30pm. However, the member staff of thaiairways told me that they will not give any compensation as the flight it self it not booked under thaiairways secondly, even there is changes for any flights they are not responsible for any inconvenience as it is not in thaiairways policy to give any compensation. To be fair enough i tried to contact the number and email address given on thaiairways web page itself but i got into the VOICE MAIL all the time from calling the numbers and no reply from the email? so what do all the thaiairways staff doing anyway? Sleeping? or too busy chatting? finally A MONTH LATER...yes it is a month later i got my mother to ring them up and they were really rude to her with attitude problems so again what do they even need customers service when they can be so rude to the customers CUSTOMERS SERVICE MY ###?. They blame all the fault on my agent( saying that my agent wasn't sure what the heck theyare doing? how ridiculous?) and refuse to deal with my mom! thaiairways said that all the things mention above is non of their bussiness as it is not in their policies. So my mom ring my agent and told them what happened and they said it is not their fault and they provided my mom with evidence that the flight been canceled. So when my mom got back to thaiairways London the member staff was speechless as they could not explained to my mom about it... HOW RIDICULOUS? this will probably be the last time for me to travel with Thaiairways ...and this incident hadjust happened 2 days ago! reply to my comment i would happily to provide you with further infomation about this! and to thaiairways please take this seroiusly! all my family members fly with thaiairways probably more than 50 times per year and what we get in return ? [censored]?

For this entire morning I have faced abysmal customer service from Thai Airways. Some background: I am a student, returning from Copenhagen to Singapore, and I was seeking to make an extra baggage request. I called Thai Airways Singapore, which directed me to call Thai Airways Denmark since the flight was leaving from Copenhagen. I called Thai Airways Denmark, which told me that they could do nothing because the tickets for my return flight were purchased in Singapore, and advising me to call Thai Airways Singapore. Upon calling Thai Airways Singapore again, and waiting on hold for a substantial period of time, I was advised to call the sales line. Upon calling the sales line ([protected]), my call was forwarded and eventually cut off without answer. I called again, and asked to be forwarded to another representative (I believe the one I got was called Adrian). After I explained my request, Adrian eventually said that I could scan a copy of my acceptance letter to the overseas university and send it to [protected]@thaiairways.com.sg, whereupon they could forward it to the Denmark office, and repeatedly emphasised that I should have shown Thai Airways Singapore the acceptance letter when I requested for extra baggage on the first leg of my flight (SG-CPH), that without it he could not simply believe that I was a returning student, etc. etc. in an increasingly impatient tone, even after I explained that Thai Airways Singapore had at no point of time asked me for any such document. I proceeded to give him a piece of my mind, after which he cut off the call without response.

My two cents.

J

As I am based in Thailand and travel extensively around the region and the world i have for the past three years primarily flown Thai Airways. However, over the past year i have seen a decline in service both on board and at their offices. Recently, I was informed by Thai Airways office that i could reschedule and continue to utlize a free business class upgrade for a second time (given annually to gold card members). When i went to book the trip to Moscow they denied the upgrade and though admitting to sharing false guidance on the reschedule refused to make good on their mistake.

Also, the service on board has become shoddy with very unreliable levels of service. One flight will be pretty good while the next can be dismal. And, as they are losing business and looking for cost savings actions they have focused on cutting corners with their meals. At one time these were fairly decent in business class. Now, you would do much better packing your own meal from home. I have begun utilizing singapore air and other regional airlines besides a rapidly declining level of service with Thai Air.

On Tuesday 16 December 2008, I accompanied my children to Ngurah Rai International airport in Denpasar, to oversee their departure for the US, via Bangkok, to go see their mother for Christmas and New Year. I was accompanied by a friend from a local travel agency.
When we purchased the ticket for my chidren, we were told that they would be under Thai Airlines’ responsibility from Denpasar to Bangkok, then handed over to a United Airlines representative who would care for them until their departure the following morning for Los Angeles, on a United flight. As a matter of fact, a United Airlines representative personally called me, from the US, to inform me that the procedure was common, already entered into the computer and that the checking agent in Denpasar would have it in the computer, upon checking in my children. The cost of that special service was 189USD, to be paid at the time of check-in, in Denpasar.

In fact, on Tuesday 16 December 2008, upon check-in at Ngurah Rai, we were greeted by a very pleasant gentleman, at the Thai check-in counter, who proceeded to look at the e-ticket and input the information. Very quickly, however, his look became puzzled. There was no UM passenger in his computer, in spite of me having all the necessary forms, as provided by United. He began asking me who was going to take care of the boys in Bangkok, where they were going to sleep, etc., all information I was told would be on his screen at check-in. I answered he should have all that info on his screen but he didn’t. So he called a supervisor and a heavy set lady in a purple outfit arrived.
No hello, no nothing. She went behind the counter and told the staff in Indonesian language “anak tidak boleh nignap di Bangkok kalau UM”. Never introduced herself to me or said sorry, we are having a problem with the reservation, ABSOLUTELY NOTHING. Great customer service… Off to a good start !
Speaking Indonesian, I said to her “apa maksudmu anak tidak boleh nignap di Bangkok?” and proceeded to explain to her the background I outlined for you above… She stopped me before I could finish and said, I quote: “I don’t care where you bought your ticket or how much you paid for it”. Upset at her tone and lack of manners, I asked her to contact United and fix the problem with them.
Clearly there had to be mis-communication somewhere. She refused, saying: “I am a Thai Airways representative. It’s not my job to contact United. You contact them if you want”.
At this point, I still didn’t know her name but I had just learned she is a Thai Airways representative… To make a long story short, seeing that she was very rude and highly useless, I asked to speak to her manager. NOBODY dared to give me the name of the manager, let alone call him or her. Everybody was frozen. Again, great customer service!
“Jane” then said: “I can let your sons fly as adults if you want”. I then asked her who would take care of them once in Bangkok. She said it wasn’t her problem, up to me… I repeatedly pointed her back to the e-ticket which clearly says Thai Airlines then United was responsible for my children and she kept saying, “Thai airlines is not responsible for your kids”…

I travel a lot and have flown a lot of companies over my years but I must admit that I have never felt so insulted than by that woman “Jane”. Even the male staff behind the counter apologized for her attitude, feeling embarrassed by her words. When she turned her back, he even offered: “The customer is king for me…”. That means a lot if you can read between the lines.

“Jane” didn’t get any better with her attitude and I also became more upset. As a result, my children did not fly. Their safety is paramount to me and since Thai airlines, through the rude voice of its representative, “Jane”, decided to release itself from its duties, therefore breaching the contract that a plane ticket constitutes, I didn’t want to put them in the hands of irresponsible staff.

Now, I ask you. Is this common procedure for a customer service agent of Thai to treat customers? Is it also common procedure for Thai Airlines NOT to honor its contract, as stipulated in the given itinerary? What happened to courteous service attitude? Has “Jane” forgotten that flyers are the people that keep the company alive? Flyers like my children, myself and many others? What happened, I ask you?

“Jane” has done more than ruin my children Christmas and New Year holidays, she has also succeeded in alienating many potential customers, namely myself and those around me.

I immediately wrote a letter to the general manager of Thai Airways in Denpasar and copied the general manager in Jakarta. To date, I have had no answer, not even an acknowledgement of my complaint.

I thought that Thai Airlines operated on the principle of building a solid reputation. Could it be that the rumor I hear, that Thai Airlines’ service has gone down in the last few years, is in fact true? That would certainly be disappointing.
I would like to suggest that such behavior by any staff/representative reflects poorly on the company overall, is reprehensible and counterproductive to the bottom line of Thai Airlines.

Think twice next time you want to fly Thai...

Patrick

I would begin narrating my experience from the time when I checked in for the Bangkok to Mumbai on 29th Apr 2008 at 18:45 (TG 317).

I arrived at the airport 2 1/2 hour before departure I was informed that the flight was delayed till 00:15 (5 1/2 Hours Delay). I requested the ground staff to put me on the Indian airlines flight departing an hour later as I only had hand baggage and the airline did have room for passengers on it, this they were not able to do saying there wasn�t enough time.

Hence, I checked in for the Thai Flight and asked them for what their policy for delayed flight is. To which they informed me, that they would give me 300 bath ($10) meal voucher. This I thought was being very unreasonable for such a long period of delay and I found out that as per Thai Law they were supposed to give compensation of 1200 baht for more than three hour delay on domestic flights and understood that for international it would at least be the same or more. When informed if Mrs. Titirat B the check in supervisor about this she said that their policy is to give a hotel room only if there is a 6+ hour delay and that she never hear about this law. Now I started to put two and two together, and realized that they only announced a delay of 5 �½ hours to avoid giving out the room and I was pretty sure that the flight would leave much later.

After wasting my time at the airport for several hours, I showed up at the gate on time for boarding at 23:35. But as I had suspected they didn�t start boarding yet, 00:15 not movement whatsoever, 00:30 nothing, finally they did start boarding at 01:00 and departed at 01:30 clearly after the 6 hour norm as per their policy.

This to me is clearly unethical behavior on part of the airline. It is most definitely their responsibility to take care of their passenger especially in situations like this. Not only they misinformed me and other passengers on the flight they also most probably broke the law.

I am thoroughly disappointed with the airline and would rather not fly with them anymore. There are several other airlines who do value their customers. I just hope that my message gets across to some on in the airline and helps them realize their mistakes.