The Auto Connection
Reviews and Complaints

These people are scammers, you pay double of what the car is, the sales people lie to your face, and the cars they sale are junk, but when you got bad credit they take advantage of your situation I've already called WAVY 10 and I've already filed a complaint with the BBB,
When I got my car I told them something was wrong with, they told me to bring it back up, the service department was already closed
So I bring it back up and told every excuse at why they could not fix the problem now my vehicle is in the shop with that particular problem and they all refused the fix unless I pay them so I'm out $18, 000 on a piece of junk do not trust these people

I bought a car from these people I knew I had some credit challenges due to illness but needed a vehicle. I found a chrysler sebring low on miles. Two days after getting the car it put me down they said they would send their mechanic since it was there fault which was 20 minutes away, but it took him three hours to get to me for some apparent reason. I was so scared he wasn't coming and that I would be stranded with my child I called enterprise rental car to come pick me up. A month later the location that I bought my car from in wilson, nc closed customers were given no notice. Went to make a payment and the doors were locked with a now closed sign on the door. When this happened they stopped reporting payment to the credit bureaus, account information wasn't being updated. Fast forwarding along approximately six months after that the car was told my insurance paid out completely on the over price raggedy car. Not only did they refuse to show my account as paid off they refused to send a letter to the dealership that I went to verifying the car was paid off. When I asked why as this they told me they were not giving me a letter to go to another dealer and that I could get another vehicle from them! I would never refer anyone to these immoral scam artist and thank god that I found a reputable dealer that not only sold me a low miles reliable car. I am paying cheaper for my lexus 350 than I was paying for auto connection raggedy sebring.

Fraud.. This is the worst in satisfaction, customer service is non existant..if u need transportation, do not buy from these people...they should be shut down and I shoukf have read these reviews before I bought from them a second time... Never again never again. Don't be foolish and don't waste your money or pride and deal with such rude condescending customer service reps where I can guarantee you the only peop, e they hire are those who are known to be rude and don't care about the customer at all. Never again. Be smart and do not buy from these people and this company..

I bought a car from Auto Connection two years ago. I did read the contract carefully before I did so, and I did realize the car was overpriced, but I'd just been through the worst few years of my life and my credit was lousy as a result; I was desperate. But I was also working and could easily afford the payments, so I figured it balanced out somewhat. However, though the carfax report showed no incidents, the vehicle was NOT in good shape. The doors on the driver side were very hard to close and made a horrible noise. Something in the electrical system was really screwed up. One day I had no brake lights, then I did but lost the headlights. The panel lights were off and on. The cd player played when it felt like it. The alternator was fine, when it was checked and I had replaced the battery. Then, about 8 months after I bought it, I became unexpectedly disabled. I tried very hard to keep up the payments but the money ran out pretty quickly, and I started getting further behind by the week. I also was unable to drive. Still, I hoped to catch up and keep it in case my situation changed. My roommate helped me with the payments when he could, but it wasn't fair to him to ask him to do it. I talked to the account manager (who changed numerous times during the year and a half the car was in my possession.) They let me make payment arrangements for sixty days, (which amounted to only paying 60% of what my payments were fir sixty days) but it helped very little and that sixty days ran out with no option to make more arrangements. I had told them that the disability was permanent but they kept calling repeatedly asking when I'd be able to pay, until a year after my disability, when I finally decided the best thing was to surrender it, and I did. I got an acknowledgment from them, saying they would sell the car and I would be responsible for the difference. I never heard another word until a month ago when I was served with a warrant in debt. My attorney said they should have sent me notice that they had sold the car, but they did not. I missed the court date because I could not arrange transportation. I now have a judgment against me for $5400. I know that I should have had the car checked out thoroughly before agreeing to pay the ridiculous price (I didn't know how ridiculous it was at the time, but 18 months after the purchase, I owed $9000 on it and book value if it had been in excellent condition was just over $3000. Be warned: it seems that their is only one person handling incoming calls, and I've waited on the phone for more than half an hour at a time, to talk to someone. I asked for an itemized statement and they told me they "don't do that." I have no idea what they were charging, or when.

was driving son home after visitation stopped at gas station left car running when i cam out car had shut off and would not restart and black box was beeping for payment yes im late on payment but only one good thing car didnt shut off on me while i was driving my son home been on hold now for over an hour with michael wayne investments about this cause 24 hour code didnt work when i called company of box i was told they already put it in thats why it wasnt working i didnt need the code yesterday i needed it today cause on way home sons mom called saying she was taking him to er for a bite by a snake how can they enter in code when code is for your use

I am very disappointed with Auto Connection for several reasons. First off the sales person I dealt with was very rude, he was on a personal call while we were discussing options as far as vehicles available for me. I thought that was very rude. Second, I asked the salesmen once i selected a car would they put gas in it, he said no. two weeks after having my car the power steering column went out and brakes were grinding. They offered no assistance as far as transportation back and forth to work and even the store manager was very non chalant about my issues and concerns Now after that the car isnt starting. I am so fed up and it hasnt even been a full month of having this vehicle. Now, I totally understand poor credit you dont get top of the line products. However, customer satisfaction should play a role if you want to represent your company in a positive way. My experience with this company is by far the worst experience ever.

I saw their ad on tv for $1 down. Yeah, don't believe it. Spoke with sales person don't have good credit but he said he could help me just the same. He came back with "we have three options... $1 down, $350 down, and for you $1000 down. " on that day I told him I didn't have $1000 down, thanked him and left. The following day I called back as I was blessed with a loan from a friend. He said he would call me back in a couple of minutes. Never got a call. Called him back and he said I have an old car (Named make, model, and year)... It was not worth the $he wanted. He then said he'd call me on the following monday... No call again. By the end of the week I walked the manager and he acted like he didn't really care... Had an attitude... Made excuses for sales person. I went to hall nissan and saw matt faller and was in a nice truck within a week. I will never waste my time at autoconnection again.

I have read what complaints are on this board, and am in total agreement with them. The service on these vehicles is horrible. I have barely had my car for a year and 6months in I had to get a transmission repaired. They sell you on the fact that you can finance the repairs, as well (supposed to make it easier). Since then every two months something else has gone wrong with the vehicle. And now I come out to a dead battery one morning and take it back there and now they are saying that I need to replace the engine...repairs to the vehicle will cost me $2700 hundred dollars...WHAT A JOKE!.You contact the finance side of the company and they don't know anything thats going on at the dealership. Bottom line they need to shut down this dealership, they want your money, but want to continue to push a crappy car on you and want yu to pay for something that you should not have to so soon. NO one deserves this type of treatment.

This is my second car from The Auto Connection. My first one had no issues. I loved the car. It was a 2006 Ford Focus. Unfortunately, it was totaled by some idiot not paying attention.This second car I bought from them, I had to take it back within 30 days. Took it to them 4 more times since then. Same problem is still happening. It's been 11 months now and they are just figuring out the problem. Now these ###s want me to get on some payment plan and put $300.00 down to fix something that should've been fixed last year for FREE! They are out of their damn minds. I have been polite and patient for way too long. The finance department does not care about me having to pay a ridiculous amount for the repair. They are a bunch of rude, unprofessional HEFERS sitting in cubicles that are no help. NEVER AGAIN WILL I DEAL WITH THESE PEOPLE!

I purchased a 2005 Ford Focus from the Auto Connection in 2008. Not because my credit is bad. I have decent credit. I was on my job for a short period of time and needed a car QUICK, didn't have a large down payment at the time and Winter was approaching. The brakes were almost completely GONE and I had the car less than 6 months. So I paid to have the brakes replaced. Got into a car accident 6/2010. Not my fault. The accident happened 1 day after my car payment was due. I had full coverage. I called them (Auto Connection) the next day to inform them of the accident and that I was waiting to see if the car could still be repaired or if it was totaled. These IDIOTS still tried to collect a payment . I told them if the car can be repaired, I will pay you, but until I find out, I am NOT paying anything. I found out about a little over a week later that it was totaled. Meanwhile these idiots are still calling. One doofus representative called one of my references and asked if my car was really totaled! My reference gave them a piece of her mind. :-) I called them back yelling and said, "Why don't they call my attorney or the insurance company if you think I am lying?". By the time they received the pay off balance, a month and a half had passed. Before they received the pay off balance during that whole time, they basicly told me that they think I am lying and my car will get repossessed. I laughed and said well, I can give you the address to the junk yard and you can pick it up from there. Each acct manager that called me during that month and a half got called all kinds of names. Who lies to a finance company and says their car is totaled?! That is crazy! They even sent a repo guy to my house! I will never deal with them again!

purchased a 2002 Chevrolet Malibu for the Auto Connection in Newport News. I was told there was no car fax report for the vehicle, but all the vehicles are reconditioned after purchase. Not true, had busted speakers and torn roof. When I asked about making payments and the high interest rate, I was told I could make early payments, and double payments as I needed to pay the car off early. I later found out this was not true, I can pay more, but they do not apply it to my account until the next due date. (They keep you trapped)
Shortly after the warranty expired the car broke down. It needed an intake valve gasket replaced. This particular issue was a very well know, documented, and litigated issues with these vehicles. Every mechanic I spoke to and auto parts dealer was very well aware of this issues, it does not seem likely that the dealership did not know the quality vehicle it was selling. Chevrolet settled a class action lawsuit due to this issue. I had to pay $900 to repair. Shortly after that the car has had other issues I have repaired with the radiator and water pump. I contacted the company and asked how to possibly get a new vehicle because the one I was sold is defective, worth less than $3000, and was sold to me for $11000. I was told to go to the dealership where I purchased the car and they could work something out. When I got there, the manager told me it was ridiculous that someone would tell me that and the only thing he could do is sell me another car if I paid down my current vehicle to $2500. Again, I was lied to. I then recontacted Michael Wayne investments I was told to speak with a Mr. Barret, but I have to call back. I have called back numerous times and left messages for several supervisors, and never received a call back. Now the car has an engine issue. Bad credit does not equal uneducated or ignorant. I realize the risk and what I have to pay, however I did not expect to be taken advantage of.

My problem is with Michael Wayme Investments, a year and a half ago I got hurt, and had to stop working me and my wife tried to make arrangements about the payments, they told me and my wife that we could be on the hardship program which is a joke, they told us to fax in the paperwork and would put us on the hardship program, but the thing about it they lied, seem like every day they call about a payment, they keep on harassing us, and then they turn on that stupid alarm, and not only that they so call give you a case worker, but they change every four days. I wish if I could get a lawyer or something, and one more thing I fail to mention, right now I waiting for disability to get approve, but right now my wife is taking care of the car note out of her disability check, but they keep on harassing us, again I wish I could get some legal advice on what to do, if anyone could help on going through or been through same thing please email me at [protected]@live.com I would be please to heat from you.

I purchased a vechicle from them in October of 2010, when I got it the car seemed to be a perfectly running vehicle until January hit and the engine blew. I took the car to them but it wasnt covered because I was over the mileage so my grand total was 3500 to fix the car plus the 13000 I still owed on it. In the end its ### so make sure when and if you decide to get a car there get it thoroughly inspected elsewhere, because if they would have inspected my car as they claimed I wouldnt have overheated the first day because it had no anti-freeze and they would have know the oil pump was bad which was the cause of my engine failure. Unfortunately no sighns were shown and I guess Im just #[censored]outtaluck

I am beyond outrage at the poor customer service I received from your Auto Connection yesterday around 5:40 pm – 7:00 pm. Their Cashier didn’t represent Michael Wayne Investment in a professional and courteous manner.

I verbally authorized a payment of $190.00 however; the Cashier took it upon herself to run my debit card through twice taking $199.87 out of my account. This is consider fraud and against the law. Instead of owning up the fact that my card account number was submitted twice my bank was blamed. It was stated I needed to talk to my bank because I didn’t have enough money in my account and they only received $9.97. How would the cashier know to take this exact amount out of my account unless after running the initial $190.00 she saw I had a balance of $9.97 left and she input this amount to take out of my account? If there were insufficient fund the card declines the payment and not submit any other amount in lieu of the initial payment. The amount $9.97 may not be a lot of money to you but that was all the money I had left for food until Thursday.

When I explained this to her she was un-sympathetic to my situation and refused to correct her error. Please note this is not the first time an unauthorized charge have been taken from my debt card. On September 2008, I discovered this happen when the cashier took an additional $120 from my Wachovia Card along with my payment of $226.80. Please note the first time this happen I had to report it as fraud to Wachovia Bank and thought it was a simple mistake on the cashier part. However, this is a pattern this is not building trust. As a customer I don’t feel safe giving my debit and credit numbers over the phone especially since your worker willingly broke the law by committing a blatant fraudulent act. Despite the fact my bank confirmed what the cashier did over the phone when the rep from bank talked to her the cashier still refused to acknowledge her mistake, apologize or refund the unauthorized charge or stick to the agreement I had established with Mr. Yarbrough.

I am very angry and wish to be refund $16.00 the charge my bank charged me to get this mess fixed caused by Michael Wayne Investments and the $9.97 for the charge that I didn’t authorize (By not funding the $9.97 back to my account you are keeping an unauthorized charge). But most of all an apology. I never ever call Auto Connection authorizing a payment with full or partial knowledge that I didn’t have adequate funds to cover the charge. I always call my bank beforehand. So I know the funds were in my account. I know on yesterday before I called Auto Connection there was enough to cover the charge of $190.00.

PLEASE IF YOU EVER BUY A CAR FROM THEM NEVER MAKE YOUR PAYMENT USING A DEBIT OR CREDIT CARD.

This company has failed upon their written authority on repairing such repairs that were needed upon us purchasing a vehicle. Should I say more? I shouldn't, except the fact of paying another $450.00 over the purchase price to own...

If you rebuttlers got something to rebuttle, go for it, rebuttle yourselves. I don't read rebuttles.