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The Body Shop
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4.3 6 Reviews 4 Complaints
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The Body Shop Reviews 24

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12:00 am EDT

The Body Shop Mixed Experiences with The Body Shop

As a potential customer interested in The Body Shop, it's important to note that reviews are quite mixed. While some customers have had positive experiences with specific products like the Vitamin C Moisturiser, others have faced challenges with customer service, delivery delays, and product quality. It seems that there are concerns regarding issues such as unresponsive customer service, delivery problems, and changes in product formulations. Before making a purchase, it might be beneficial to consider these varied experiences and perhaps reach out to customer service for any clarifications. Remember, individual experiences can vary, so it's always good to do thorough research before deciding to shop at The Body Shop.

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6:20 am EDT
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The Body Shop Cool! I love its shampoo

I bought ginger anti-dandruff shampoo from The body shop. The saleswomen recommended for me since it is good for dry hair. Even though it cannot treat hair loss, it made me comfortable after cleaning.

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5:15 am EDT
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The Body Shop Just bought some lovely body butter from here

Just bought some lovely body butter from here. Keep an eye out for the sales that they regularly have. You can quite often get free delivery on items too. Delivery is always quick and the items are well packed.
Plus you can rest in the knowledge that no animals were harmed making these products :)

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  1. Pros
    1. Ethical sourcing practices
    2. Cruelty-free product range
    3. Eco-friendly packaging options
    4. Community Fair Trade commitments
    5. High-quality natural ingredients
  1. Cons
    1. Premium pricing limits accessibility
    2. Intense competition from other beauty brands
    3. Limited presence in emerging markets
    4. Controversy over parent company ethics
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The Body Shop I highly recommend The Body Shop

My favorite body butters, body moisturizers, scrubs, and oils are from Body Shop :) Their products use natural and ethically sourced ingredients, which is important to me, and the scents are always heavenly. I especially love their body butters, which leave my skin feeling silky smooth, and hydrated. The makeup line is also impressive, with a range of shades and formulas to suit different skin types and preferences. The prices are reasonable, and the customer service is always friendly and helpful. I highly recommend it!

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The Body Shop Good quality; lots of sales

Some products can be on the high end for pricing; however they have sales regularly. If you wait for sales 40-70% off sometimes with free shipping you can get some fantastic deals.
I have never waited more than a week for items to be delivered, including boxing day sale which was their busy time. Never been disappointed in quality of products I received.
Favorite is the body butters, love the soft, subtle scent of coconut body butter and the Strawberry Body Butter. Fragrance lasts all day but not overbearing and skin is noticeably softer to touch. Husband loves the hemp lotion as he works outside all winter and it really heals and protects his skin from winter chapping and cracks.

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The Body Shop Fantastic Products!

My husband purchased The Body Shop's Vitamin E skin care kit for me for Christmas. I haven't stopped using their products since. The toner and the night cream are my new holy grain moisterizer and cleanser. Since then I've ordered from their website many times. One time I ordered the full size Vineyard Peach body butter (along with the Green Candied Apple body butter). Everyone online raved about the amazing peach scent so of course I had to get it! When it arrived I smelled it and it smelled more like sage than peaches. I went to my closest Body Shop store and asked if I could exchange it. All they had to do was look up my order on the computer and said yep we'd be happy to make the exchange. I grabbed the Morninga Body Butter and was out of there in 5 minutes! Great customer service, so helpful and easy to work with. Not to mention the scents are to die for and their skincare products are fantastic!

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The Body Shop Complaints 4

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12:59 am EDT
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The Body Shop Odour and quality issues in products

I have been a very loyal customer of your brand since its launch in Pakistan. I’ve been using the products due to its color, texture and reliability. But recently I’ve been viewing weird smells and taste in the lipsticks as well a particular odor in shades. I brought one lipstick (silver covering one) in August 2013 and it had a weird taste in it and after its application the stickiness appears on lips due to which I’ve to remove it. Further, a silver lining also started appearing on the lipsticks which made me quite suspicious. Within that span I bought the eye shades which had foul smell. I’ve been using the products therefore, I know the smell and taste of them. When I complained to your outlets in Pakistan they stated that it is due to new organic ingredients, to which I totally disagree. I again brought a lipstick and a perfume in December 2013 and same thing happened with lipstick due to which I had to switch to L’Oreal which was far better then bodyshop. The fragrance of body shop also wore off after 2 – 3 hours.
My mother gifted me again a lipstick, shade and foundation of bodyshop in April on my birthday. I started using it after a month and I am having same issues again, with again a silver lining coming on my lipstick. I read online regarding it which says that it might cause cancer due to expiry. I went to your Dolmen City Clifton – Karachi outlet today and they stated that the product is having organic ingredients that why it is having these issues. With totally dissatisfied and angry attitude, I decided to write to you.
It will be beneficial on your account if you look into this matter within Pakistan as you are definitely loosing clients. My office colleagues have stopped using BodyShop and have suggested me to use other brands. Even my sisters are no longer user of your fragrances stating they wear off quickly. I still use your body wash and moisturizers but I doubt of using them now.
Please look into this matter.

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2:41 am EST
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Please note that I went to your The Body Shop store (#1130) located at Rockefeller Center, NYC. We had a large group and I was excited to have the FREE Body Butter coupon that was online. This was an expensive trip. I think that I dropped $500 on shopping. I was absolutely shocked with the attitude and rude way that I was treated in the store. The other...

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1:24 pm EDT
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The Body Shop Inpolite Sales Staff

I was in the Body Shop located in Copley Square in Boston. I completed my purchase and as the sales associate was ringing me up she started talking to me about the Body Shop frequent shopper rewards card, but she suddenly stopped and asked me "Are you from this country?'. Yes, I have a very slight accent, but I have been living in this country for over 20 years. I thought it was extremely offensive and rude question. Why is the sales associate from the Body Shop deciding who gets the rewards card based on the accent? Offer it, don't make any comments and let the customer decide. I don't think I'll be going back to any of the Body Shop locations.

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Is The Body Shop Legit?

The Body Shop earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds The Body Shop to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, The Body Shop is known for their high standards and safety. If you're thinking about dealing with The Body Shop, it's wise to check how they handle complaints.

The Body Shop has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The Body Shop has registered the domain name for thebodyshop.com for more than one year, which may indicate stability and longevity.

Thebodyshop.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Thebodyshop.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Thebodyshop.com you are considering visiting, which is associated with The Body Shop, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The Body Shop website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • The Body Shop protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to The Body Shop. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:38 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My friend had an accident in the store and one of the sales rep who was around her late 40s-50s was SO RUDE. She made a comment on how drinks were not allowed but if that was true, the security guard would have stopped us and told us that. The sales lady then continued to talk loud about my friend as if she was not there and basically she was rude and...

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About The Body Shop

Screenshot The Body Shop
The Body Shop is a global retailer specializing in ethically-sourced, cruelty-free beauty and skincare products. Their range includes skincare, haircare, makeup, and fragrances. They emphasize community trade, environmental sustainability, and natural ingredients in their offerings.
How to file a complaint about The Body Shop?

Here is a comprehensive guide on how to file a complaint against The Body Shop on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials.
- If you are new to the platform, create a new account by following the registration process.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with The Body Shop in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with The Body Shop.
- Mention key areas of concern and any relevant transactions you had with the company.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint against The Body Shop.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps meticulously to effectively file a complaint against The Body Shop on ComplaintsBoard.com.

Overview of The Body Shop complaint handling

The Body Shop reviews first appeared on Complaints Board on Aug 15, 2010. The latest review Mixed Experiences with The Body Shop was posted on Mar 28, 2024. The latest complaint Odour and quality issues in products was resolved on Jun 30, 2014. The Body Shop has an average consumer rating of 2 stars from 24 reviews. The Body Shop has resolved 1 complaints.
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  1. The Body Shop Contacts

  2. The Body Shop phone numbers
    +44 79 6647 0330
    +44 79 6647 0330
    Click up if you have successfully reached The Body Shop by calling +44 79 6647 0330 phone number 0 0 users reported that they have successfully reached The Body Shop by calling +44 79 6647 0330 phone number Click down if you have unsuccessfully reached The Body Shop by calling +44 79 6647 0330 phone number 0 0 users reported that they have UNsuccessfully reached The Body Shop by calling +44 79 6647 0330 phone number
    Retail Sales
    +1 (647) 242-8922
    +1 (647) 242-8922
    Click up if you have successfully reached The Body Shop by calling +1 (647) 242-8922 phone number 0 0 users reported that they have successfully reached The Body Shop by calling +1 (647) 242-8922 phone number Click down if you have unsuccessfully reached The Body Shop by calling +1 (647) 242-8922 phone number 0 0 users reported that they have UNsuccessfully reached The Body Shop by calling +1 (647) 242-8922 phone number
    +44 78 1500 5303
    +44 78 1500 5303
    Click up if you have successfully reached The Body Shop by calling +44 78 1500 5303 phone number 0 0 users reported that they have successfully reached The Body Shop by calling +44 78 1500 5303 phone number Click down if you have unsuccessfully reached The Body Shop by calling +44 78 1500 5303 phone number 0 0 users reported that they have UNsuccessfully reached The Body Shop by calling +44 78 1500 5303 phone number
    Design Management And Sustainability
    +44 79 0379 1935
    +44 79 0379 1935
    Click up if you have successfully reached The Body Shop by calling +44 79 0379 1935 phone number 0 0 users reported that they have successfully reached The Body Shop by calling +44 79 0379 1935 phone number Click down if you have unsuccessfully reached The Body Shop by calling +44 79 0379 1935 phone number 0 0 users reported that they have UNsuccessfully reached The Body Shop by calling +44 79 0379 1935 phone number
    +1 (800) 263-9746
    +1 (800) 263-9746
    Click up if you have successfully reached The Body Shop by calling +1 (800) 263-9746 phone number 0 0 users reported that they have successfully reached The Body Shop by calling +1 (800) 263-9746 phone number Click down if you have unsuccessfully reached The Body Shop by calling +1 (800) 263-9746 phone number 0 0 users reported that they have UNsuccessfully reached The Body Shop by calling +1 (800) 263-9746 phone number
    Customer Service
    More phone numbers
  3. The Body Shop social media
  4. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 16, 2024
The Body Shop Category
The Body Shop is ranked 252 among 335 companies in the Beauty and Well-being category

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