The Brick review: Brand new washer

I purchased a brand new washing machine Oct 5,2023.

Washer was delivered with a painful 2 days of rescheduling and loss of 2 days of work. No explanation and no accountability.

Once the washer was delivered The first cycle was ran. The dryer was stacked on top and was thrown off after the washer shook violently. The dryers wires were ripped out of the wall and the washers brand new detergent tray was ripped off.

I called the local brick where I purchased the washer and was told i should have bought a stacking unit…meanwhile the washer is on the floor and they are stacked tight in a closet space. At no point did they take any responsibility, just found ways to blame me. Keep in mind this washer was inside the house for approximately 2 hours! Turns out the motor inside was loose causing these events to unfold…nothing to do with a stacking unit or the installation which they also accused us of not doing properly.

The local brick (Canmore) were too busy to deal with my challenge so i was passed onto a customer service agent in Olds AB who started their conversation with..Im sorry we cant help you because u didnt purchase a stacking unit or have us install the washer.” Never mind that i was sold a faulty unit, but it wasnt their problem. She offered to give me the number to the manufacturer but there was nothing they could do. Again? This was a brand new washer purchased and had been in my house less than 24 hrs. The Brick has completely washed their hands of me and said they cant help!

What kind of service is this? I did my part and paid for a brand new washing machine. All i asked in return is to be sold a working and properly functioning machine. They have taken zero accountability and offered literally zero help. It’s honestly Unbelievable! I will NEVER purchase anything from the brick again in my life!

So now i am left with a broken washer and am completely fending for myself in trying to find its replacement. Appalling service.