Menu
Login
I submitted a warranty claim for my love seat and sofa back in January 2019, by the time it was finalized, I went to the store reselected a new sofa and love seat similar to the one I had, there was an extra $1, 200 that my husband financed opening a new the brick credit card . As it was not in stock, although the sales person assured it was not an issue, it took three months for the items to be available . Once the item arrived the nightmare began:
Issues
1- Original purchase for the furniture was done online on boxing day and there was a headphone gifted with the purchase that was assigned a price on the invoice as opposed of being $0. As a result when my warranty was processed I received less than what I paid for the sofa and love seat and the customer service told me she could not do anything about it. Could she had given a credit for the amount considering I was going to reselect ?
2 - first delivery attempt the furtunire was broken, it never left the truck. Before unloading the item from the truck the driver said there was something wrong and opened the box to see the leather piece from the recliner was loose. As it is not posible to know that something is wrong before opening a sealed box, my guess is that the driver already knew .
3- attempt # 2: the drivers brought the wrong item, it was manual and I had bought a power reclining sofa and love seat . The drivers did not know that the love seat required assembly and told us it was two chairs plus a console.
4- Attempt # 3: the drivers damaged the new sofa and love seat transporting from the truck to my appartment as they took off all of the protective cover from the furniture claiming that it would not fit otherwise . Drivers from attempt # 2 did not to do this and managed to bring up the furtunite without damaging it - it was just the wrong one- Also ripped the console cover from my love seat when bringing my furniture back.
I am very exhausted to deal with the drivers and customer services .
- the first time I called customer service to inquiry about the delivery, the lady I spoke with told me the items were not in stock as the furniture I bought was not popular and outdated.
- every time drivers will argue with me to keep the furniture and exchange it later as they will not get paid if the delivery is not complete.
- they tell me the new furniture quality is suboptimal and that the leather will peel as the previous one - to go to Ashley furniture - delivery attempt # 1
- customer service does not follow up - they had called on Monday July 22, 2019 saying that a delivery was scheduled for Thursday without acknowledging what happened last time and giving a resolution of how they are in contact with the delivery company/division/third party to ensure there are no delivery issues.
At this point after seeing this furniture ripped, damaged before being unloaded from the truck, arguments with drivers, arguments with customer service - I AM EXHAUSTED-
My superintendent has asked me to pay $150 dollars to put the elevator in service again.
I get a bill in the mail every month to pay for something I am not in possession/enjoying yet.
I feel very negative about this whole experience and wonder how I can get my warranty money to buy a replacement elsewhere for my now completely damaged furniture by your drivers.
I do not have the time or the energy to keep getting damaged deliveries . I have not found a customer service at Ashtonbee store that takes ownership, follows up and gives me a resolution.
What are my options, I am tired to deal with the Ashtonbee store ?
[removed]
[removed]
[protected]@gmail.com
No
