The Brick review: Warranty credit not given

I made a purchase for a couch with the Brick in 2021 as well as paying an addtional cost for their warranty. In August 2022 I had submitted a claim as per their policy which the warranty suggests it would cover normal stains on the couch to clean. After submitting the claim they refused to come clean it - After not being satisfied and having to then pay for someone else myself to clean it (which another company had no problems in doing) the agreement between the brick and I because of not being satisfied with the outcome was to re-credit me back for the Warranty ($300) as a store credit in the fall of 2022.

Recently, I went to the Brick to possibly purchase some furniture since I knew I had a credit on file. I went to their Cyrville location in Ottawa and spoke with their customer service person. Looking through the account she agreed that their was to be a credit but can't see it in her system. Since this was on a Friday, she said she will follow up over the weekend and let me know the outcome. No call, so I contacted them by phone on Tuesday 10/17/2023 and spoke with someone else who said she will check with the person I spoke with and they will call me right back. Again, no call for the last 24 hours.